Jeg sendte en ny e-post til the Post Office

Erik Ribsskog
<eribsskog@gmail.com>

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Appeals Reference: 1-2646015094

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Erik Ribsskog

<eribsskog@gmail.com>




Thu, Sep 12, 2013 at 12:37 AM

To:
"customercare@postoffice.co.uk" <customercare@postoffice.co.uk>

Hi,

thank you for your e-mail!

I've thought more about this since I sent the last packet.

Next time, I think I'll try to buy the postage online, in this link:

http://www.postoffice.co.uk/online-postage

I've tried that earlier with PayPal, but I sometimes need to split up the packets I send due to the toll-barrier to Norway, and the weight-limit for air-mail which is two kilos.

And if I print the online stamps after midnight, then I have two days to send the packet, (If I'm not mistaking).

(In case I get late to the Post Office, since I run my web-shop on my spare-time).

Because then I'll get a Certificate of Posting printed, when I buy the online stamps.

And then I can just ask the Post Office-clerks to stamp the certificate when I go there with the packet.

Voila, like they say in France.

Problem solved.

(Since it seems the Post Office doesn't want to issue me with these certificates, when I go there, but only gives me normal receipts).

Best regards,

Erik Ribsskog

On Wed, Sep 11, 2013 at 5:09 PM, customercare@postoffice.co.uk <customercare@postoffice.co.uk> wrote:

Dear Mr Ribsskog

Thank you for your email. May I say how sorry I am that you were unhappy with the previous reply you have received? It is always disappointing when we have been unable to resolve a customer’s complaint to their satisfaction.

It may help if I explain that your complaint has now been forwarded on to our appeals department who will investigate this matter for you. You should receive a reply via email within ten working days. The reference number that has been allocated to your appeals case is: 1-2646015094.

Please accept my apologies for any inconvenience or concern this may cause.

Kind Regards

Clive Robson

Customer Service Advisor.

Telephone: 08457 22 33 44

Textphone: 08457 22 33 55 (For the Deaf and Hard of Hearing)