fredag 11. oktober 2013

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Erik RibsskogTesco
Tesco Metro Walton Liverpool have three different basket-types, of about the same size, (dark-blue plastic-baskets, light-blue plastic-baskets and silver-coloured metal-baskets).

When the customers get to the check-out-area, then it's like one have to solve a puzzle, every time one shop there.

Where should I put the basket....Vis mer




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    • Tesco Hello Erik,

    Thank you for getting in touch and I appreciate that this must be extremely confusing! The baskets can usually be placed at the end of the checkout. Please don't worry about the baskets getting mixed up, our in store staff will arrange for    ...Vis mer

    for 5 timer siden · Liker

















    • Erik Ribsskog Hi,

    aren't the baskets going to fall over if they are put on top of eachother, when they don't mix?

    Aren't you putting a lot of extra-work on your staff when they have to sort the baskets, 'all the time'?    ...Vis mer

    for 5 timer siden · Liker

















    • Kevan Stewart another job for the overworked trolley team.

    for ca. en time siden · Liker

















    • Erik Ribsskog One have to put a coin on the trolleys there, so that's why I use the baskets.

    The isles between the shelves are also way to narrow and long, (I'd say).

    So they should build this store larger, I think.    ...Vis mer

    for ca. en time siden · Redigert · Liker

















    • Tesco Hi Erik,

    Thank you for all your comments. My colleague has fed back all your comments for you 

    Take care,
    Mart - Customer Care

    for 54 minutter siden · Liker

















    • Erik Ribsskog Hi,

    this store also has no self service-tills.

    And I think your customer service-department is in-effecient.

    I've been complaing about this, for a year or so now.

    I used to shop in this store earlier when it was Sommerfields, by the way.

    And also, I've asked your customer service-department to send me an organisation map, for Tesco.

    (Since I think it's confusing that you have one customer service department and also one CEO customer service-department).

    But they didn't want to send an organisation map, (or link to one on your web-sites).

    I heard on the news, in 2011, (I think it was), that Tesco lost market-shares to Asda and Sainsburys, etc.

    So I think you should get better at customer-support.

    When I send a lot of e-mails about the problems with the baskets and more, in this store, to your customer-support then nothing happens.

    Then it seems to me that you have a problem with how your customer support-departments are being organised.

    Something like this.

    But good luck with dealing with these problems!

    Best regards,

    Erik Ribsskog

















    kl.