Erik Ribsskog
<eribsskog@gmail.com>
Update/Fwd: Complaint
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Oct 2, 2013 at 11:48 PM
To:
Andy Long <along@farmfoods.co.uk>
Hi,
yesterday, (Tuesday), I was in your store, in Walton Road.
And the check-out-woman told me to go to another till.
(She had a pack of soup, or something, which it was some problem with,
it seemed.
But she didn't explain).
Shouldn't she have asked a manager to help her with the problem?
Perhaps you should start with self-service tills?
It seems its always something odd, with your cashiers.
Erik Ribsskog
On Fri, Sep 27, 2013 at 11:08 AM, Andy Long <along@farmfoods.co.uk> wrote:
> Dear Mr Ribsskog
>
> Thank you for your emails.
>
> Your comments over this event have been forwarded to the Divisional Manager
> for this branch for any necessary action to be taken.
>
> We do hope you remain a most valued customer.
>
> Kind regards
> Andy Long
>
> Customer Services
>
>
>
> On 26/09/2013 16:42, Farmfoods Customer wrote:
>
> Hi again,
>
> also some of the chicken-steaks, (the ones who are 3 for £2), seemed
> to have been thawned and then frozen again.
>
> Also the deaf customer was also almost blind, it seemed.
>
> Erik Ribsskog
>
>
> ---------- Forwarded message ----------
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Thu, Sep 26, 2013 at 4:39 PM
> Subject: Complaint
> To: customerservices@farmfoods.co.
>
>
> Hi,
>
> I was at your shop in Rice Lane, in Liverpool, today.
>
> An old, deaf guy, was in front of me, in the queue.
>
> The Cashier, (Megan, it says on the receipt), didn't run after the old
> guy when he forgot his milk.
>
> I had to run after him.
>
> Also, a brunette Farmfoods-woman didn't open another till when the
> deaf guy was there.
>
> I explained I'd worked in a hyper-market, so I was used to run after
> customers that forgot stuff.
>
> But Megan didn't thank me.
>
> Why do the customers have to run after people who forget stuff in your
> shops, I was wondering?
>
> Why does your staff stand and look on the queue behind old and deaf
> guys, (like the guy who forgot the milk seemed to be)?
>
> Erik Ribsskog
>
>
>