Erik Ribsskog
<eribsskog@gmail.com>
Complaint about the Post Office in Winslow St., Walton, Liverpool
Erik Ribsskog
<eribsskog@gmail.com>
Tue, Nov 19, 2013 at 6:03 PM
To:
"customercare@postoffice.co.uk" <customercare@postoffice.co.uk>
Hi,
I went to the Post Office in Winslow St. now.
The post office-woman who has been with a ship to Norway wasn't working now.
In stead it was Mary.
Mary complained about that I had complained about her.
(To you).
I asked her when this was.
She answered some months ago.
But I have sent hundreds of packets to Norway, from my web-shop.
I can't remember what happens every time I go to the post-office.
Because you have so many different certificates of posting.
And there has also been a lot of complaints surrounding that post
office staff are stubborn, and don't want to give me the type of
certificate of posting, that I ask for.
But I thought this was resolved now.
What was that Mary was trying to tell me, I was wondering.
When I got home now, I see that Mary haven't given me receipts.
Only 2 x Horizon Certificate of Posting.
But it doesn't say the price, of the postage, on these receipts.
And it doesn't say the weight.
I paid eight pounds and something, (if I remember it right).
What was the exact amount I was paying, I was wondering.
Also what was the weight, (for each packet).
(Just so that I have this information, to prove to the customers, that
I've sent these packets.
If the packets take weeks.
Like happened once).
Also, Mary started asking me what the value of the packets were.
I've sent hundreds of packets to Norway earlier, but can't remember
that they ask me that.
I'd also filled out a form, for the customs, (at home), like I always
use to do, I'd say.
Also, an old woman, (a manager), stod besides Mary, the whole time.
Without saying who she was.
I'd like to complain about this poor customer-service, please.
I've gone to commerce and office-school, in Norway, for three years.
I've gone to a private academy name NHI.
I've worked in retail for fifteen years, and in retail-management for
around ten years.
I don't like to be naged on, about month old cases, when I go to the
Post Office.
When I e-mail you about a case, then this should be dealt with in
writing, I think.
And not months later, by a hostile post office-worker.
Maybe in Russia, but not in the western world, I think.
That was like this woman had her periode, or something, I think.
The Post Office should be better organised, I think.
You have an organisation, and you could use that to inform staff,
about desitions, in a case.
So that they aren't going to bring up month old cases, when people go
to the Post Office.
That's out of place, I think.
And that case must have been resolved, I think.
So please tell your staff to stop hasassing me when I go to the
post-office, and patronising me like acting like my mother.
And which amount should I put in the book-keeping, 8 pounds and X pence?
And the weight on these two packets please, (in case the customers
want to see the receipt that shows I've sent their packet).
Regards,
Erik Ribsskog