Erik Ribsskog
<eribsskog@gmail.com>
Update/Fwd: New complaint/Fwd: Email to the Chief Executive's Office
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Aug 14, 2013 at 10:36 PM
To:
Executive Response <ceo.customerservice@tesco.co.uk>
Cc:
customerservice@sainsburys.co.uk
Hi again,
also, they say on the speakers in this store.
Something like 'this shop will be closing in twenty minutes, could all remaining customers make their way to the check-outs please'.
also, they say on the speakers in this store.
Something like 'this shop will be closing in twenty minutes, could all remaining customers make their way to the check-outs please'.
(Something like this).
But, in Norway, we would say like this, (at 22 PM): 'This shop is now closed, could all remaining customers please make their way to the check-outs'.
Or, we would probably not say anything at all, on the speakers.
But I've worked with closing a shop named Rimi Bjørndal, (as an Assistant Manager), for a couple of years, in the second half of the 90's.
And I used to close the entrance-door, at closing-time.
And not ten minutes before closing-time, like this store sometimes do.
That's a bit annoying I think, when the shop closes earlier than it says on the sign, that it's supposed to close.
At least they wouldn't have done that in Norway, I think.
If it's ok to mention that.
In Norway all customers which get to the shop before closing-time are allowed to do their shopping.
But the staff may remind the customers which haven't finished their shopping, at closing-time, that the store 'has closed'.
Just as an update.
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Aug 14, 2013 at 10:10 PM
Subject: New complaint/Fwd: Email to the Chief Executive's Office
To: Executive Response <ceo.customerservice@tesco.co.
Cc: customerservice@sainsburys.co.
Hi,
today I was at Tesco Walton at around 21.45.
And again you were sold out of Everyday Value Pizzas which cost 60 pence.
Also, you had two tills open.
But why do you place the manned tills so far from each-other?
(The open tills had several closed tills inbetween them).
Then it's difficult for the customers to notive which tills are open, I think.
Especially at Tesco Walton perhaps, where it isn't that much space, between the sheves and the check-out-area, I think.
And the cashier didn't shout 'free till here', (or anything like that).
It was kind of like she was hiding, I think.
(The blonde woman in her 50's).
Erik Ribsskog
Date: Wed, Aug 14, 2013 at 6:42 PM
Subject: Re: Email to the Chief Executive's Office
To: Executive Response <ceo.customerservice@tesco.co.
Cc: customerservice@sainsburys.co.
Ok,
thank you very much.
Sainsbury's in Rice Lane has started closing the self service department early, some days now.
I haven't seen this in the Tesco-stores in Liverpool City Centre, (where I lived a few years ago).
Sainsbury's in Rice Lane has started closing the self service department early, some days now.
I haven't seen this in the Tesco-stores in Liverpool City Centre, (where I lived a few years ago).
Does Tesco have a policy regarding this, I'm wondering.
(Since Sainsbury's doesn't seem to have one).
I've worked for many years in retail, so I'm a bit curious here, about the relatively new self service-departments.
Also, I still think it's strange that Tesco Walton have four types of different shopping-baskets.
(I noticed yesterday that you have two types of metal-baskets.
Most of them have blue handles.
But one of them had red handles.
Because I was wondering if was really Sainsbury's baskets.
Since I don't think Tesco normally have metal-baskets.
But I couldn't tell for sure.
And you also have two types of plastic-baskets.
Which one can't mix, because then they don't fit, if one put them on top of eachother.
For some reason.
This is a bit like we in Norway call 'pakkis-sjappe', ('paki/desi-shop'), I think).
Regards,
Erik Ribsskog
Dear Mr Ribsskog
Thank you for your further emails. Please accept my apologies for the delay in responding.
I am sorry to learn that you have encountered a number of items being out of stock in our store, I can understand why you are disappointed.
I have made Colin Richardson, the Store Manager, aware of your complaints regarding items being out of stock. This will allow him to address the issues in store to ensure that we have sufficient stock levels.
Many thanks once again for contacting the Chief Executive's Office.
Kind regards
David Upstone
Customer Service Executive
.................. Original Message ..................
To: ceo.customerservice@tesco.co.
From: eribsskog@gmail.com
Received: 13/08/2013
Subject: Fwd: New complaint/Fwd: Email to the Chief Executive's Office [SR 1-293497288]
Hi,
today I was at Tesco Walton again, around 9 PM.
Today you were sold out of Everyday Value Pizza's.
(The ones that costs 60 pence).
You are quite often sold out of this product, I've noticed.
(And I've also complained to you about this, a few days ago, if I remember
it right).
These pizzas are good as a kind of 'second dinner' I think.
So I first make some chicken steaks or something like that.
And then the pizza to get full.
Then I get a balanced diet, I think.
But this store is 'always' sold out.
I think I told you more than a year ago, that there is a bit few shelves in
this store.
(Or shop is a better word perhaps, because you don't really store the goods
that much I think.
At least you don't store enough of the pizza's.
I think you order to little almost all the time of them.
You order like 10 pizzas.
Then they're sold out.
And you order ten pizzas again.
Something like this.
Can one call it a store then?
Surely a store would have had a minimum order for these pizzas, so that you
would have more than e.g. half a days sales, of these pizzas in your
store/shop).
When I worked as a store manager in Rimi.
I would stock up on popular products.
In Norway we have Pizza Grandiosa which is very popular.
I would have like ten boxes, (of ten pizzas), of this product, on the
freezer-storage.
So that if we were sold out, we could just go to the freezer-storage and
find a box of Pizza Grandiosas there.
This isn't exactly rocket science I think.
So it shouldn't really be necessary for me to explain about this routine,
for you, in this e-mail.
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Tue, Aug 13, 2013 at 5:27 PM
Subject: Re: New complaint/Fwd: Email to the Chief Executive's Office [SR
1-293497288]
To: customer.service@sainsburys.
Cc: Executive Response <ceo.customerservice@tesco.co.
Hi,
ok, I don't understand why you don't fill up the self-service check out
machines with enough coins at the start of the day?
Or why don't you refill one machine at the time?
(In stead of closing the whole department?).
This seems strange to me.
If you have a self service department, then that should be open, when the
store is open, I think.
I used to shop at the big Sainsbury in Kensington, (the one with a
Starbucks cafe), for around a week, in February, in 2005.
And they didn't tell me then that these types of departments weren't going
to be open for all the hours the store is open.
This seems strange, I think.
And in the staffed till that day some boys with bikes, (I think it was),
forgot a plastic-bottle of milk.
When they were in that till before me.
(Because that was the till with the shortest queue).
I thought this was strange.
And the female Cashier was unaware so I had to tell her that someone had
forgotten their milk.
And she ran after the boys.
So it's easier to shop in the self-service tills I think.
I'm from Norway and there they use a kind of divider, so that customers
have longer time, to pack their goods, in the staffed tills.
That's one of the reasons I like the self-service-tills, because then you
don't get the next customers goods mixed with your own goods.
So I think it's strange that you sometimes close the self service
department early.
If you have a department like that it should be open as long as the store
is open, I think.
I've never seen this at Asda, that they close the self-service-department
early.
Erik Ribsskog
PS.
I send a copy e-mail to Tesco, since they haven't replied yet, to my
complaint about them.
Tesco Walton doesn't have a self-service department, for some reason.
So there it's a bit stressing to shop, I think.
And your cashiers, at Sainsburys Rice Lane, they don't stand in their
tills, like the cashiers at Tesco Walton.
Since you have chairs, in your tills, I guess the reason is.
And you at Sainsbury's only have one type of shopping-baskets.
Where as Tesco Walton has three different types, (which doesn't mix/stock,
even if they are more or less the same size).
They have some dark blue baskets, some less dark blue baskets, and some
metal-baskets, which looks more or less like Sainsbury's baskets in Rice
Lane, I think.
So I think enough 'strange stuff' is going on, at Tesco Walton.
So I don't like it when Sainsbury's Rice Lane starts to do 'strange stuff'
as well.
Just as an update.
On Tue, Aug 13, 2013 at 9:15 AM, <customer.service@sainsburys.
> Dear Mr Ribsskog
>
>
>
> Thank you for your email. I am sorry that when you visited our Rice Lane
> store recently our self scanner checkouts closed early and you were
> wondering why this happens.******
>
> ** **
>
> We always aim to exceed our customers’ expectations and we use customers’
> feedback to continually improve our products and services.****
>
> ** **
>
> I called the store and spoke to Diane Colligan, Checkout Team Leader. Diane
> explained that the reason the self scanner checkouts were switched off was
> to allow them to remove the money cassettes as they were empty and refill
> them. Diane apologises for any inconvenience caused.****
>
> ** **
>
> I hope this information is helpful. We appreciate you taking the time to
> email us and we hope to see you in store again soon.****
>
>
>
>
> Yours sincerely
>
> ** **
>
> Lillian Tarditi | Customer Manager****
>
> Sainsbury's Supermarkets Ltd | 33 Holborn, London | EC1N 2HT
> customer.service@sainsburys.
> twitter.com/sainsburys | facebook.com/sainsburys
>
> [THREAD ID:1-4UOWZA]
>
> -----Original Message-----
> From: eribsskog@gmail.com
> Sent: 09.08.2013 10:23:52 PM
> To: "Customer.Service" <Customer.Service@sainsburys.
> Subject: New complaint/Fwd: Email to the Chief Executive's Office
>
> Hi,
>
> today I was at Tesco Walton again, (and also a Sainsbury-shop).
>
> Budget chicken nuggets were sold out at Tesco Walton today, for the second
> day in a row.
>
> When I walked in to the shop, a security guard placed himself between me
> and the shopping-baskets, with his behind towards me.
>
> He was completely un-aware of that I wanted a basket.
>
> (Or he pretended to be unaware).
>
> Is it right that security-guards in Tesco tidy the shopping-baskets?
>
> Isn't that a 'normal' Tesco-staff-job?
>
> I ask that because the security guard seemed to lack basic
> customer-service skills, like being aware of a customer that walks into the
> shop, (of whom half of them wants a basket, or something like that).
>
> It's hard for me to belive this security-guard.
>
> Was he acting in-polite and provocing me, I'm wondering.
>
> Also you have changed packaging on your budget orange juice which you sell
> from the 'milk-department', (that is the type you sell from a fridge).
>
> Also, I tried to complain to the woman in the check-out that the chicken
> nuggets were sold out.
>
> But she didn't answer me at all.
>
> Before she waited for a long time, before giving me the receipt.
>
> (This was at 21.13, it says on the receipt).
>
> Also, most of your cashiers are standing in their tills.
>
> As an experienced cashier I wonder why they don't want to sit on their
> chairs.
>
> Is this something cultural, I'm wondering.
>
> Regards,
>
> Erik Ribsskog
>
> PS.
>
> And to Sainsbury's in Rice Lane.
>
> You closed your self-service tills at around 21.15, (I think it was), on
> Wednesday.
>
> Why do you close them early, I'm wondering.
>
>
> ---------- Forwarded message ----------
> From: <ceo.customerservice@tesco.co.
> Date: Wed, Jul 31, 2013 at 2:52 PM
> Subject: Email to the Chief Executive's Office
> To: eribsskog@gmail.com
>
>
> **
> Dear Mr Ribsskog
>
> Thank you for your email.
>
> Regrettably, we have nothing further to add however please be assured that
> your further comments have been noted.
>
> Many thanks once again for contacting the Chief Executive's Office.
>
> Kind regards
>
> David Upstone
> Customer Service Executive
>
> [image: Tesco Logo]
>
> .................. Original Message ..................
>
> To: ceo.customerservice@tesco.co.
> From: eribsskog@gmail.com
> Received: 30/07/2013
>
>
> Subject: Update/Fwd: Email to the Chief Executive's Office
>
> Hi,
>
> I've checked on Wikipedia now.
>
> And Storebrand had a profit of NOK 1471 million, in 2010, it says.
>
> http://en.wikipedia.org/wiki/
>
> And Tesco had a net income of £124 million, it says.
>
> http://en.wikipedia.org/wiki/
>
> So Tesco had a lower profit, even if Tesco has 537 784 employees.
>
> And Storebrand has 2160 employees.
>
> That says something about that Tesco aren't that well run, I think.
>
> Could it be the problem with the baskets?
>
> Erik Ribsskog
>
>
> ---------- Forwarded message ----------
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Tue, Jul 30, 2013 at 4:39 PM
> Subject: Re: Email to the Chief Executive's Office
> To: ceo.customerservice@tesco.co.
>
>
> Hi,
>
> I've studied Information Management in Norway, for two years, in the late
> 80's and early 90's.
>
> And as part of a Management/Organisation-module there, I contacted the big
> Norwegian insurance-company UNI Storebrand, and they sent me their
> organisation-map.
>
> They are also a big company, so I don't buy this.
>
> I don't need a very detailed organisation-map.
>
> A general one wo
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