The Parliamentary and Health Service Ombudsman's Office acknowledges your correspondence which was dated 30/01/2014. We will respond to you shortly. Your reference number, which you should quote if you need to contact us, is EN-183538.
Please read the important information below
Using your information The Ombudsman's investigations are by law conducted in private and we will at all times comply with the Data Protection Act 1998. At the same time, in order to assess your complaint, we may need to obtain or share information about your case with other parties, such as our specialist advisers and the body that you have complained about. We may also use information about your case for training purposes or to help us investigate similar complaints. If there is any reason why we should not use the information we hold on your case, or if you have any questions about how we will handle it, please let us know.
Happy with our service? We aim to give the best possible service to our customers. If you are dissatisfied with the standard of service you receive from us, or if you have concerns about the decision we reach on your case, you may pursue your concerns through our complaints procedure. If you would like further information about the procedure please contact us on 0300 061 4076, or by email at complaintsaboutphso@ombudsman.org.uk . Alternatively, details about our complaints procedure are available from our website at www.ombudsman.org.uk.
Monitoring our service We use an external research company to find out what our customers think. If you would prefer us not to pass your contact details on to them please call 0300 061 4222 or email us at customersurvey@ombudsman.org.uk
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