Hi,
I'm refering to your letter from 11/2, which I received today, (and
which I attach).
In the forwarded e-mail, (to Liverpool City Council), I've explained
what happened, and that I send the relevant forms back to the
Jobcentre, on the right day, (13 February), and that I called
Birkenhead Benefit Centre two days after I should have received the
allowance, and that the reason I waited for two days, with calling the
Benefit Centre, was because the time it takes, from I send the
Jobcentre the forms, (by 'sign on by post), untill I receive the
payment, varies.
I was supposed to have received the payment on 18/3, and called
Birkenhead Benefit Centre on 20/3.
(And I sent the forms on 13/3).
So I don't think I've forgotten to send any letters or waited to long here.
This is purely the Jobcentre mistake.
Perphaps you should put better stamps on your pre-franked letters,
(like a 'signed for-stamp'), if you have a problem with Royal Mail
losing your letters.
I've collected stamps, as a boy, and if I rembember right, then few
letters gets missing, in the post.
So one could suspect sabotage, by the Jobcentre, I think.
So I want you to please forward this e-mail to Noel Shanahan, (at DWP
Director Generals, Operations), which you mention, in your letter.
Also, I send a copy of this e-mail to the Jobcentre, so they can't
send it to Birkenhead Benefit Centre, so that they can over-turn the
wrong decision, about not sending me my jobseekers-allowance, (since I
haven't done anything wrong here).
I have a photograph on Flickr, (that can be seen in one of the links
in the forwarded e-mail).
You write in your letter:
'You were advised that this should not be returned no later than 13.
February otherwise this could inpact on your benefit payments'.
This part is a bit in 'the dark', I think.
The advice was merely a post it-note, that came with the mentioned forms.
And you cloud it a bit, (I think).
You write that: 'This could inpact on your benefit payments'.
This is very vague, I think.
What it said on the post it-note, (as I remember it, since I sent it
back with the forms).
Was that if I didn't send the forms, on Thursday 13/2, then my payment
could be delayed.
(This I hadn't understood, because this was regarding my third 'sign
on by post'-envelope.
And for the first envelope, I posted it on the Friday, and got the
paymen on the Tuesday.
So why wasn't that payment delayed then, (which it should have been,
according to the post it-note meaning)).
Because in a proper letter, (which I got when I got banned), then it
said something like that I had to send the envelope, within five days,
from my sign on-date.
You mention: 'By the deadline'.
But you don't mention which date which is the deadline.
Deadline is something they have in the news-papers, I think.
This case is a bit complicated but I found the letter now.
So I try to explain again:
I got a letter, from Aintree Jobcentre Plus, (which I also attach),
with the date 14/1.
There it says: 'Failure to return these forms within five working days
of your normal signing day without good cause will result in your
claim for Jobseekers Allowance being closed'.
My normal signing day, was Thursday 13/2.
And I sent the envelope, (with the right forms), in the post, on 13/2.
So I have done my part here.
I have gone to three years Commerce and Office-line, in Norway, and
there we learned, that the date you put it in the post-case, is the
important date.
I don't know what happened with the letter, after 13/2.
But if Royal Mail lost it, then I have a good cause, for not having
returned the forms.
So I should be freed here, and the sanctions against me should be over-turned.
So I expect to get the missing amount, (about £200), on to my
bank-account, as soon as possible.
Also, you mention that you have taken away the free phones for the
jobseekers, from the Jobcentre's.
That's a problem, if I want to call Birkenhead Benefit Centre.
Because the Jobcentre-phone-numbers aren't free.
And once I had to go to LHT, to call Birkenhead Benefit Centre.
Perhaps the Jobcentre phone-numbers should be free then.
So that people can call you, after you've done a mistake with their allowance.
Just an idea.
And if I go to the Jobcentre, to request a call-back.
Then sometimes you call when I walk home, from the Jobcentre.
So you should have time-slots, for call-backs, I think.
Because, there is sometimes trafic-noise, when one walk home from the
Jobcentre, (since Walton Jobcentre is closed, and I sometimes gets
unfair bans, like I've explained in the forwarded e-mail).
Also, when I went to Edge Hill Jobcentre, on Friday 21/2, since I
didn't have enough money on my mobile, to call Aintree Jobcentre, and
I had been unfairly banned from that Jobcentre.
Then John, (at Edge Hill Jobcentre), told me I'd get a text-message,
from the Jobcentre, if I registered a rapid reclaim'.
But I got a phone-call, (from Frank), on the next Tuesday.
And I wanted to complain that Jobcentre website didn't send me a copy
of the 'rapid reclaim form', which I filled out.
And that I wasn't sent a text-message, (like John said), but got a
phone-call; (without having been given a time-slot, for such a
phone-call).
Also, when I finaly got a copy of the rapid reclaim-form, (on Huyton
Jobcentre, on 4/3, by Gary), then the date was wrong, and also the
phone-number was an old phone-number that I have changed due to
'bully-calls' which I have reported to the Police.
(I've changed my phone-number twice, the last years.
And I think the phone-number on the document Gary gave me was one I
stopped using, (due to tele-pest), in 2012.
So that was a bit odd.
I mentioned about this tele-pest, first to Carphone Warehouse, in
2012, (when I bought a new mobile, due to he battery being worn-out,
on my old mobile.
And also at Walton Police-station, last year).
Sorry that there are a lot to compain about.
I also wanted to complain about ICE, (while I complain to the DWP).
I've earlier complained a lot, to ICE, (when I think I have had
reasons to complain, about the Jobcentre).
But ICE wants to rephrase my complaints, when I send to them.
(I think they call it to break the complaints into 'elements' or 'segments').
But this process, (from ICE), makes the meaning of the complaint
change, (I've noticed).
So I think this must be called a very stupid thing to do, really.
(That ICE change the wording of the complaints, before they investigate them).
This process, (that ICE do with complaints), have made me lose all
confidence in ICE.
So I wanted to complain about this, while I sent about
Jobcentre-complaints, to the DWP.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sat, Mar 8, 2014 at 7:58 AM
Subject: Your ref: 10055749
To: Benefits Service <benefits.service@liverpooldirectlimited.co.uk>
Cc: LHT Customer Service <csc@lht.co.uk>, Contact-Us
<Contact-Us@jobcentreplus.gsi.gov.uk>, CONTACT-US
<CONTACT-US@dwp.gsi.gov.uk>
Hi,
I'm refering to your letter from 4/3, which I recieved yesterday, (and
which I attach).
I was banned, from six Jobcentres, in January, due to false claims.
The Jobcentre claimed I had written love-emails to a staff with them,
and got the Police to arrest me and steal my computer.
I explained in a meeting, at Wavertree police-station, that I had
written no such e-mails.
This meating was recorded on a tape, and it was a police-officer and a
solicitor from Linskills, in the meeting.
They said I would get a copy of the tape, in the post, (the solicitor
helped me fill out the form), but I haven't gotten any tape.
I was released from custody, the same day I was arrested, but was told
I couldn't go to Aintree Jobcentre, any longer.
I said I'd go to Everton jobcentre, (since that's about the same
walking-distance, (around half an hour, or less), from Walton).
I went to Everton Jobcentre, one of the next days, (after I didn't get
any letters in the post, about how to sign-on).
Everton Jobcentre told me to go back there, the next day.
I went back there, and was thrown out, (they said I was banned from
that Jobcenter as well, and four others, including Bootle, I think).
I then got a letter in the post, from Aintree Jobcentre.
They said I was supposed to sign on by post.
I could send the letter within five days, from my sign-on-day, (Thursday).
I sent the first letter on Friday, and got my allowance the next Tuesday.
The next time, I sent the letter on Friday, and got my allowance on Thursday.
They said this was because I had sent the letter late.
(But I only sent it one day after my sign on-day.
And I could send it up to five days after).
I then sent the letter, (the sign on by post-forms), on Thursday 13/2.
I didn't get my allowance, the next Tuesday, (18/2).
I wrote about this on my blog.
But I waited untill Thursday 20/2, before I called Birkenhead Benefit
Centre, about this.
(Since I had noticed, that the time it took, between that I sent the
'sign on by post-forms', and recieved the allowance, varied).
Birkenhead Benefit Centre, (a Stuart from Manchester, I think), said
that the Jobcentre hadn't registered, (on their computer), that I had
signed on.
Stuart told me to call Aintree Jobcentre, and ask for them to contact
Birkenhead Benefit Centre, for a 'same day payment', (I think he
called it).
The phone-numbers for Aintree Jobcentre and Birkenhead Benefit Centre,
aren't free to call.
(I've been put under presure, by the Jobcentre, to buy Learn
Direct-courses, for my savings.
And I've also bought a new computer, (a refurbished one), after the
Police stole my old computer).
So I didn't have much credit on my mobile.
So I didn't get to call Aintree Jobcentre, on 20/2.
Instead I walked to Edge Hill Jobcente, (a jobcentre I wasn't banned
from), the next day, (Friday 21/2).
John there, checked the computer-system, and told me Aintree Jobcentre
had deleted my claim.
He gave me a note, and advised me to register again as unemployed, the
same evening, (since I had the internet, and still some electricity).
I registered a new claim, late on Friday 21/2, (or if it was early on
Saturday 22/2), since Aintree Jobcentre had deleted my claim.
On 25/2 I got a call, from Frank, at the Jobcentre.
He said I had a meeting, at 27/2, at Huyton Jobcentre.
I hadn't been to Huyton before, (and thought it was a bit far to walk,
since I had no savings).
Then Frank said I could try to go to Edge Hill Jobcentre on 26/2, for
a transfer there.
I walked to Edge Hill again on 26/2, and spoke with John again.
He said they didn't have capasity, for more jobseekers there.
I had blogged about the problems, and someone in Norway, donated some
money for me, (a total of £40 or £50, for food, electricity and
travel-costs).
So I went by rail, to Huyton, on 27/2.
Gary there said he couldn't meet me anyway, (at 12.50 PM).
He wanted me to wait there untill 3 PM.
But I had a dentist-apointment in Walton at 3PM.
So I said I could be back there the next day.
I then got an apointment on 4/3.
On 4/3, (Tuesday, this week), Gary gave me a document.
It looks like what my online claim would look like.
But the date is wrong, and the phone-number is two phone-numbers ago,
(since I sometimes get a lot of tele-pest, for some reason, and have
had to change my phone-number, a couple of times, lately, like I've
informed the Police about, but haven't found out who have been
pestering me).
But I explain in this document, (which I attach), that:
'I sent my jobseekers-diary in the post to Aintree Jobcentre on
Thursday last week, they had banned me for 'funny stuff', and they
claim I haven't sent it. Was told today to make a new claim'.
So I've been following the advice I got, from John, at Edge Hill
Jobcentre, on 21/2.
So it's not really a change, but the Jobcentre in Aintree, who have
lost my 'sign on by post'-letter.
In this link, the Jobcentre say I have to sign on by post:
http://johncons-mirror.blogspot.co.uk/2014/01/jeg-fikk-et-brev-fra-aintree-jobcentre.html
In this link, they say I 'did not attend':
http://johncons-mirror.blogspot.co.uk/2014/02/jeg-fikk-et-tredje-brev-i-posten-fra.html
But like on can see, in the fist link, I was banned for three months,
and not supposed to attend, (at the Jobcentre), for another couple of
months.
So the Jobcentre are confused, (it seems), and not sure if I'm
supposed to do 'sign on by post' or to attend the Jobcentre for sign
on-meetings.
So this case is a mess due to that the Jobcentre are confused, I'd say.
In this link, (from my blog), on can see, that I post the 'sign on by
post'-letter:
http://johncons-mirror.blogspot.co.uk/2014/02/fler-bilder-fra-merseyside.html
So I've done my part here.
But the Jobcenter are making up false charges against me.
They get me arrested.
And they don't know how I'm supposed to sign on now.
So the Jobcentre are very un-professional, (or have some type of
campaign against me).
So it isn't easy, for me, as a profesional Store Manager, (some years
back, but anyway), and IT-graduate, and Home Defence-man and
responsible citizen, to deal with, the Jobcentre.
Just to try to explain.
I hope you now, (at Liverpool City Council), understand more about
what has been going on here.
Please just contact me if it's anything more about this that I should
explain more about.
Yours sincerely,
Erik Ribsskog
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