Jeg sendte en ny e-post til the Parliamentary and Health Service Ombudsman

Erik Ribsskog <eribsskog@gmail.com>

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Your enquiry to the Parliamentary Ombudsman

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Erik Ribsskog <eribsskog@gmail.com>	Tue, Mar 4, 2014 at 8:18 PM
To: Riley Andrew <Andrew.Riley@ombudsman.org.uk> Cc: ica@ica.se, anne-kathrine.skodvin@ica.no, info@linskills.co.uk, steve.rotheram.mp@parliament.uk, "emb.london" <emb.london@mfa.no>, post@mfa.no, Akademikerforbundet <post@akademikerforbundet.no>, admin@lpl-norwegian-consulate.org.uk, ITCGM- Norwegian Consulate <norconsulate@itcgm.co.uk>, billing@spexhost.com, ove.magne.ribsskog@bondelaget.no, she@topdanmark.dk, Liverpool Direct <liverpool.direct@liverpool.gov.uk>, 2200@vg.no, 2400@dagbladet.no, DWP ICE gateway team <ice@dwp.gsi.gov.uk>, Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>, CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>
Hi, I don't agree with that this is something to do with my feelings. I think I have explained that this is based on reason. So I wanted to escalate this as a complaint to your line-manager, please. Regards, Erik Ribsskog PS. I would also be surprised the problems with ICE are news to the ombudsman. I think I must have sent to you about this years ago, (if I'm not mistaking). On Tue, Mar 4, 2014 at 5:15 PM, Riley Andrew <Andrew.Riley@ombudsman.org.uk> wrote: > PROTECT > > We are committed to keeping your information secure. As part of that > commitment we have decided that when we send you information by email we may > have to remove some details. This includes information that may identify > you, any other person and sometimes the body complained about. > > > > Dear Sir > > > > Our reference: EN-185489 (please quote in any future correspondence) > > > > Thank you for your email. > > > > I am sorry if you feel it is pointless referring your complaint to the > Independent Case Examiner, but we think that this is an established part of > the complaints process for the Department of Work and Pensions. Accordingly, > we expect complainants to have raised their complaints with the Independent > Case Examiner, and received a final response, before we consider > investigating at the final stage in the complaints process. > > > > I have also explained to you that we cannot investigate a complaint about > Jobcentre Plus unless we receive it from a Member of Parliament (MP). My > email of 3 March 2014 gave you advice on how you can contact an MP. > > > > Should you be unhappy with our decision not to investigate your complaint at > this time then I would refer you to the information at the bottom of my > email of 3 March 2014, as this explained how you can request a review of our > decision. > > > > You can also read about our review process on our website: > http://www.ombudsman.org.uk/make-a-complaint/unhappy-with-our-service. > > > > Yours faithfully > > > > > > > > Andrew Riley > > Customer Services Officer > > Parliamentary and Health Service Ombudsman > > Millbank Tower > > Millbank > > London > > SW1P 4QP > > > > Telephone: 0300 061 1511 > > Email: andrew.riley@ombudsman.org.uk > > www.ombudsman.org.uk > > > > > The original of this email was scanned for viruses by Government Secure > Intranet virus scanning service supplied exclusively by Cable & Wireless in > partnership with MessageLabs. > On leaving the GSI this email was certified virus free. > All email communications with PHSO pass through the Government Secure > Intranet, and may be automatically logged, monitored and/or recorded for > legal purposes. > The MessageLabs Anti Virus Service is the first managed service to achieve > the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK > Government quality mark initiative for information security products and > services. For more information about this please visit www.cctmark.gov.uk