torsdag 6. mars 2014

Jeg sendte enda en e-post til the Parliamentary and Health Service Ombudsman





Gmail - Your enquiry to the Parliamentary Ombudsman








Gmail


Erik Ribsskog
<eribsskog@gmail.com>








Your enquiry to the Parliamentary Ombudsman











Erik Ribsskog

<eribsskog@gmail.com>


Thu, Mar 6, 2014 at 3:40 AM




To:
Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>, ica@ica.se, anne-kathrine.skodvin@ica.no, info@linskills.co.uk, steve.rotheram.mp@parliament.uk, "emb.london" <emb.london@mfa.no>, post@mfa.no, Akademikerforbundet <post@akademikerforbundet.no>, admin@lpl-norwegian-consulate.org.uk, Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>, CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>, info@arvato.co.uk, customer.services@eastriding.gov.uk, Benefits Service <benefits.service@liverpooldirectlimited.co.uk>, Politikk Høyre <politikk@hoyre.no>






Hi,



I think it's an absolute scandal that before my complaints are being

investigated, by ICE, they are beind re-written.



Then ICE change the complaints before they investigate them.



Thats like they sit on two sides of the table then, I think.



So how can you think this is fine?



I question your judgement.



I want to please escalate to your line-manager as well, please.



Thanks in advance for any help with this!



Best regards,



Erik Ribsskog





On Wed, Mar 5, 2014 at 4:04 PM, Phso Enquiries

<Phso.Enquiries@ombudsman.org.uk> wrote:

> PROTECT

>

> We are committed to keeping your information secure. As part of that

> commitment we have decided that when we send you information by email we may

> have to remove some details. This includes information that may identify

> you, any other person and sometimes the body complained about.

>

>

>

> Dear Sir

>

>

>

> Our reference: EN-185489 (please quote in any future correspondence)

>

>

>

> I am writing further to your email of 4 March 2014 to Andrew Riley. I am Mr

> Riley's line manager.

>

>

>

> I understand that you are dissatisfied with the advice Mr Riley has given to

> you in connection with your complaint about Jobcentre Plus; and,

> specifically, you are unhappy that we have told you to progress your

> complaint through the Independent Case Examiner.

>

>

>

> I have read everything you have told us about your previous experiences of

> dealing with the Independent Case Examiner. Having done so, I do not agree

> with your statement that it would be pointless for you to contact the

> Independent Case Examiner.

>

>

>

> You have told us that your experiences of dealing with the Independent Case

> Examiner date back a few years. You may therefore be interested to know that

> the new Independent Case Examiner, Joanna Wallace, was only appointed to the

> role in April 2013.

>

>

>

> As Mr Riley has previously explained to you, if you have received a final

> response from the Independent Case Examiner about your current concerns, and

> you are dissatisfied with this response, then you are welcome to approach us

> again about your complaint. However, Mr Riley has also told you that we have

> no powers to investigate a complaint about Jobcentre Plus, or the

> Independent Case Examiner, unless we receive this from a Member of

> Parliament.

>

>

>

> We are bound by the law in this regard, and you do not appear to have asked

> an MP to refer your complaint about Jobcentre Plus to us. I therefore agree

> with Mr Riley that there is nothing further we can do at this time, other

> than advise you on how to complete the complaints process.

>

>

>

> Mr Riley has previously advised you about our review process if you disagree

> with our decision. I have attached to this email a copy of our complaint

> form, which you should now fill in if you would like to request a review.

>

>

>

> Yours faithfully

>

>

>

>

>

>

>

>

>

> Stuart Poole

>

> Customer Services Team Leader

>

> Parliamentary and Health Service Ombudsman

>

> Millbank Tower

>

> Millbank

>

> London

>

> SW1P 4QP

>

>

>

> Telephone: 0345 015 4033

>

> Email: phso.enquiries@ombudsman.org.uk

>

>

>

>

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