Add star Erik Ribsskog
To: Customer.service@uuplc.co.uk
Cc: Contact-Us
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Hi,
I'm refering to your letter, (sent by David Rudd Customer Advisor),
which I received today.
You sent about this to Concilia before I had gotten the standard days to reply.
This is an agreement that lasts untill I get a job.
You don't respect our payment-agreement now.
I am unemployed and on a budget which I've set up after advice from CCCS.
I want to escalate this, please.
Regards,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog
Date: Thu, Apr 3, 2014 at 3:33 PM
Subject: Your letter of 27/3/Fwd: Your response from United Utilities
CAS14:00083000000173
To: Customer.service@uuplc.co.uk
Cc: Contact-Us
Hi,
I'm refering to your bill from 27/3, (my account number is: 409 563
4376, it says, in the letter).
I'm still unemployed, and on a budget.
So I can only offer to pay token-payments of £1, (like in the last
years), a month, untill I get a job.
Then I'm going to set up a new budget and contact you back.
At the moment I haven't gotten my jobseekers-allowance from 31/1 to
21/2, and not eighter from 6/3 to todays date.
But I hope to get these moneys as soon as possible, but I
unfortunately can't say exactly when, since the Jobcentre seems to be
a bit poorly organised, (at least this is my opinion, from being
unemployed for years now).
Hope this is alright!
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog
Date: Mon, 31 Mar 2014 13:30:51 +0100
Subject: Re: Your response from United Utilities CAS14:00083000000173
To: United Utilities
Hi,
I don't have any credit on my mobile now, you see.
But I've read on a message board on the internet, that Concilia is
really a part of United Utilities, so I wondered if you could just
forward this e-mail to them.
Thanks in advance for any help!
Best regards,
Erik Ribsskog
On 3/31/14, United Utilities
>
> [image: United Utilities]
>
> Dear Mr Ribsskog
>
>
>
> Our ref: CAS14-0022-7742
>
>
>
> Thank you for your contact received on 25 March 2014 regarding your water
> account.
>
>
>
> Your account is currently with Concilia Debt Recovery, please contact them
> on 0845 309 4092 to discuss a suitable payment arrangement.
>
>
>
> We may be able to help you with one of the schemes that we have available
> for people who are experiencing financial difficulties. Please call this
> office on 0845 746 2034 and a member of our specialist team will be able to
> help you. If you prefer you can make an appointment at your local Citizens
> Advice Bureau and they can complete a financial statement for you.
>
>
>
> Failure to make payments on your account will lead to further debt action.
>
>
>
> Please be aware that we also share information about your payment behaviour
> with a Credit Reference Agency. For more information see
> unitedutilities.com/personaldetails.
>
>
>
> I trust the information provided will be of assistance to you.
>
>
>
> Yours sincerely
>
>
>
> Amanda Ward
>
> Customer Advisor
>
>
>
>
>
> If you need to contact us again, here are some options:
>
>
>
> 1. Visit our website unitedutilities.com where you can register with
> MyAccount to manage your account online or complete the Contact Us form
>
> 2. Call us on 0845 746 2034 - our office is open Monday to Friday 8.00 am
> to 8.00 pm, and Saturday 8.00 am to 5.00 pm.
>
> 3. Write to us at: United Utilities, PO Box 457, Warrington, WA55 1DR
>
> 4. Click reply to this email
>
> © United Utilities Group PLC 2013
>
>
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