Jeg sendte en e-post til Liverpool City Council

Erik Ribsskog <eribsskog@gmail.com>

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Your Email Enquiry <<#22175-391431#>>

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Erik Ribsskog <eribsskog@gmail.com>	Fri, May 16, 2014 at 1:14 AM
To: Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> Cc: CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>, Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk>
Hi, yes, perhaps the DWP could get some advice from Liverpool City Council regarding how to answer e-mails faster, I've been wondering. So I send a copy of this e-mail to them. Regards, Erik Ribsskog On Tue, May 13, 2014 at 4:11 PM, Liverpool Direct <Liverpool.Direct@liverpool.gov.uk> wrote: Your email reference number is: 391431 Dear Erick. Thank you for your e-mail regarding your Dwp enquire, Unfortunately, we cannot help you with this matter because is does not come within the remit of Liverpool City Council.  May we suggest you contact: your local Job centre plus office or DWP department. If you would like any further assistance on this matter or anything else please let me know via the e-mail address below Kind regards. Lynn. Liverpool Direct Limited. Email:     liverpool.direct@liverpool.gov.uk Website: www.liverpool.gov.uk P Please consider the environment before printing this e-mail. Thank you Would you prefer to receive your council tax bill via e-mail?  Go to www.liverpool.gov.uk and complete the easy online registration form. --- Original Message --- From: Erik Ribsskog <eribsskog@gmail.com> Received: 13/05/14 14:11:09 o'clock UTC To: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk> CC:CONTACT-US <CONTACT-US@dwp.gsi.gov.uk>, Colin Simber <colin.simber@linskills.co.uk> Subject: Update/Fwd: Your letter of 29/4, from Birkenhead Benefit Centre. Reference: SG270967D Hi, like I wrote in the forwarded e-mail, I haven't been given information about when my signing date is now. Huyton Jobcentre told me some weeks ago, that they were going to send me letters in the post, with signing on forms, and regarding a signing on meeting by phone. I still haven't heard from them, or gotten any reply to the forwarded e-mail. So I try to send an update. Yesterday, I downloaded Skype and bought some credit for that internet-phone-service. But when I tried to call Birkenhead Benefit Centre, (on 0345 6088545), now. To hear about why I haven't heard from Huyton Jobcentre, (and about when I get the next Jobseekers Allowance-payment). Then I just got to hear an answering-machine, which says, that: 'This department don't accept voice-phone'. (Something like that). And the Jobcentre phonenumbers are expensive to call from pay as you go-mobiles. (I'm from Norway, so I'm not in the electoral register, so it's difficult for me to get monthly-mobiles). And when I got Virgin to install a broadband-line here last year, then they were here four times with a lot of different staff. And I also get a lot of 'funny' emails, phone-calls, letters, pizza-guys on the door and more or less funny police on the door, all the time. So I'm being bullied by someone big time, and don't want any more funny Virgin-staff in my flat. So you aren't kind to jobseekers I think. You tend to not reply to e-mails as a general rule, it seems, (the Council are much better at this). You don't accept Skype-calls. And it's expensive to call your numbers from pay as you go-mobiles. How about free numbers for the Jobcentre's, I was wondering. Then I wouldn't have to go to LHT and borrow their phone all the time, when there are problems with the Jobcentre. Just an advice. Regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Tue, May 6, 2014 at 4:13 PM Subject: Your letter of 29/4, from Birkenhead Benefit Centre. Reference: SG270967D To: Contact-Us <Contact-Us@jobcentreplus.gsi.gov.uk> Cc: CONTACT-US <CONTACT-US@dwp.gsi.gov.uk> Hi, you write that I can't have Jobseekers Allowance from 8. March to 30. March. You say my claim was to late. But I have been on a new regime, (like you call it), with Aintree Jobcentre, since last automn. So I've been detail-run by you, more or less. And then you said you hadn't gotten my letter which I'd sent in the post in a normal way. And also I got to borrow the phone from LHT and then I told a Maria with you that I didn't have money for rail to Huyton Jobcentre. She adviced me to make a new claim. Then I explained when you called that I didn't have money for rail to Huyton Jobcentre. Then I got an apointment with Aintree Jobcentre. Then Aintree Jobcentre changed this apointment for one at Huyton Jobcentre! So it's you at the Jobcentre who have the blaim since I didn't get to claim the allowance earlier. I've really been unemployed since late in 2008, and this is just due to administrative problems, (and that I've been charged with crime I haven't done against your staff), this with the two new claims. The meetings I've been at at Huyton Jobcentre also haven't been fine. Gary there refused to speak with me on the first apointment. And then he squeezed to meetings into one on the second apointment, it seemed. He 'overloaded' me with information, and I misunderstood about the next sign on meeting. Since he put me on a new programme on my first proper meeting at that Jobcentre. And the booklet he gave me to write in seemed like something one get at primary school. Also Alan there, told me, in my second meeting there, (about this 'new claim'), that I would be sent a letter with info about a telephone-sign on-meeting. I have not received any such letter, (or signing on forms). And those forms were due to be sent back to the Jobcentre today, if I'm not mistaking. A week ago I got a text-message telling me my claim had been awarded. But I haven't gotten the money for the signing on forms I sent you two weeks ago. So I have no electricity of food. There's also more. You are poor at giving exact information. (Like how much is the least one have to do each week to get the allowance. When do I get the allowance). A Norwegian writer Norulf Oevrebotten sais the difference between how it is and how people think things are, is called the 'negative room'. If there isn't information and openes, then e.g. communist-mafia can play with people in this negative room, according to him. Just to warn. Yours sincerely, Erik Ribsskog ______________________________________________________________________ This email has been automatically scanned for viruses and malicious content by MessageLabs for your protection ______________________________________________________________________ ------ Please do not remove your unique tracking number! ------ <<#22175-391431#>> ______________________________________________________________________ DISCLAIMER: The information in this e-mail is confidential and may be read, copied or used only by the intended recipient(s). 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