To: "Marban, Lorraine"
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Hi,
I earlier, (from 2006 to 2011), rented from the landlord TJ
Thomas/Imperial Property, when I lived in Leather Lane.
And then it was a problem, to do with that the landlord didn't do
repairs, on a washing-machine and the boiler, etc.
Then I asked the Council, if I could have the Housing Benefit sent
directly, to my bank-account, with RBS.
And then that was just a formality, (as I remember it).
So I would have wanted a second opinion, about this.
Could you please escalate about this to the desition-makers line-manager please.
Thanks in advance for any help with this!
Yours sincerely,
Erik Ribsskog
PS.
This should have been replied about, from the Benefit Centre, I think.
(And not from the Liverpool Direct call-centre).
On Mon, Jun 30, 2014 at 10:45 AM, Marban, Lorraine
<Lorraine.Marban@liverpooldirectlimited.co.uk> wrote:
> Thank you for your email regarding your housing benefit. Ms Gonzalez Fitz
> has explained that the break in the claim has now been rectified and the
> payments resumed. The payments are paid 4 weeks in arrears and they are
> currently paid directly to your landlord. If you wish to have them paid to
> you we will require a letter from your landlord to confirm they are happy
> that all future payments are paid to yourself.
>
>
>
> Lorraine Marban
> Customer Contact Team Leader
>
> Liverpool Direct Limited
>
>
> Lorraine.Marban@liverpooldirectlimited.co.uk
> www.liverpooldirectlimited.co.uk
>
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