Hi,
yes, I've also complained to you about Barclays, a couple of times, in
the last couple of weeks.
And yesterday, I was at Barclays Walton, to ask if I could get a new checkbook.
And they told me I needed to go to e.g. Barclays Bootle then, to ask
to get a checkbook-account.
That's a bit strange I think, that they can't sort things like that at
Barclays Walton.
So this I wanted to complain about.
Also, when I went in there, at around 4.15 PM.
Then a big, middle-aged American guy, (or something), was just
standing there, blocking the door, and reading a letter.
He was very unaware of that I wanted into the bank.
(And was possibly unaware of that he was standing in front of the
door, blocking the whole door, (since he was quite broad), reading a
letter).
This seemed like so-called streat theater, to me, I have to say.
(Something like that).
So this I wanted to complain about.
Best regards,
Erik Ribsskog
On Thu, Jul 24, 2014 at 12:43 PM, Online-enquiries
<Online-enquiries@financial-ombudsman.org.uk> wrote:
> Dear Mr Ribsskog
>
> Thanks for getting in touch with us. I am sorry to hear of your
troubles with RBS. We have taken no action with your email at this
stage.
>
> Once a complaint has been raised with the firm we allow them 8
weeks to try and resolve the complaint with you directly. If the 8 week
time period has elapsed or the complaint has not been resolved to your
satisfaction you can find further details on how we may be able to
assist you on our website.
>
> If you would like to speak to one of our helpline team please call us on 0800 023 4567, alternatively I can arrange a call back if you would like to give me your telephone number.
>
> Kind regards
>
> Jade Andrews| Senior Administrator (CCD) | Financial Ombudsman Service | Tel No: 020 7093 5500 | Fax: 020 7093 5501
> Exchange Tower, London, E14 9SR
>
>
> -----Original Message-----
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 23 July 2014 18:10
> To: ~ RBS Customer Relations
> Cc: External Enquiries
> Subject: Complaint
>
> Hi,
>
> yesterday I was at your branch in Bootle, at Merseyside.
>
> I opened a student-account with Barclays, in Sunderland, in 2004.
>
> And in 2007, I switched to RBS.
>
> So this is initially a student account.
>
> And in 2009, I got my degree, from my home university, (Oslo University College).
>
> And I now don't get my jobseekers allowance, (for some strange reasons).
>
> So I wondered if I could have an overdraft for graduates.
>
> (To get money for clothes for job-interviews and travel to job-interviews, etc.).
>
> I spoke with a brunette Cashier there, (Paula or something?), and a young clerk.
>
> The clerk said I only have three years to get an overdraft for graduates.
>
> But I'm from Norway, so I haven't understood about these overdrafts, until recently.
>
> And my grandmother died in 2009, and it's been like a horrible inheritance-brawl, in the years since this.
>
> And I still haven't gotten my inheritance, (even if my mother died
in 1999, so I should have gotten some inheritance, after my mothers
mother).
>
> So I try to send a complaint about this.
>
> Since I think you are a bit un-flexible.
>
> I think RBS could be a bit more flexible, (since I'm in a difficult
economical situation, now in this hot summer-weather as well), so I
hope that you can offer me some type of overdraft or emergency-loan or
at least a check-book.
>
> My account is with your branch in Dale St., in Liverpool.
>
> So you can contact them, if you need more information, about my account.
>
> Yours sincerely,
>
> Erik Ribsskog
>
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