Problems with direct debit/Fwd: Update/Fwd: Problems with paying bill/Re: Regarding token-payments/Fwd: SWALEC query: Your final bill [#1024648]
Erik Ribsskog
To: customerservice@swalec.co.uk
Cc: Wedell-Wedellsborg
Hi,
thank you for your e-mail!
It isn't easy for me to say when I can continue to make the payments.
The Jobcentre stop my allowance, every other month, it seems, (for no good reason).
I almost starved to death, in May.
And then again, I almost starved to death again, a few days ago.
Almost all the letters I send the Jobcentre, gets missing, in the post.
I guess we could try, to set up a payment, due on 31/8, for the £5.
(If that's ok.
Since the Council wants me to start paying them the Council Tax, for this year, around then).
I can try to pay this amount, from your website.
(If you think that's possible).
I hope this is alright!
Yours sincerely,
Erik Ribsskog
On Fri, Jul 11, 2014 at 1:09 PM, Swalec
Dear Mr Ribsskog,
Thank you for your recent email dated 7th July, I apologise for the delayed response.
I appreciate your current financial circumstances and your ongoing issue with the Job Centre.
I have checked your account and it shows that we have already requested your payment due on 10/07/14 however it can take up to 10 working days for the bank to recall a payment as unpaid and you may incur bank charges therefore I would suggest you speak with your bank.
I would advise that you contact us as soon as you are aware when you can continue making payments toward your account. Your current outstanding balance on your account including the payment we have requested on 10/07/14 is £5.00.
Should you wish to discuss your account in more details please contact our final accounts department on 0800 048 2409.
Kind Regards
Laura Govan
Customer Service
--Original Message--
From: eribsskog@gmail.com
Date: 07/07/2014 15:41:27
To: customerservice@swalec.co.uk
Cc: amnestyis@amnesty.org; bribsskog@gmail.com; CONTACT-US@dwp.gsi.gov.uk; Contact-Us@jobcentreplus.gsi.gov.uk; contactus@stepchange.org; emb.london@mfa.no; hrwuk@hrw.org; hv-02.kontakt@mil.no; phso.enquiries@ombudsman.org.uk; polismyndigheten.stockholm@polisen.se; politikk@hoyre.no; post@akademikerforbundet.no; post@mfa.no; ww@bruunhjejle.dk
Subject: Problems with direct debit/Fwd: Update/Fwd: Problems with paying bill/Re: Regarding token-payments/Fwd: SWALEC query: Your final bill [#1024648]
Hi,
the token-payment wasn't succesful last month, due to that I haven't
gotten my jobseekers allowance since May, so it was no money on my
bank-account.
I can't say when I'm going to get money next, since someone tricked
the Jobcentre into stopping my claim, and they haven't started paying
my allowance again yet.
They first told me I would get my allowance on 24/6.
Then they told me I was going to get it on 2/7.
(I called the Jobcentre and my call was transfered to a call centre in
Norwich, where I got to speak with a woman with a Polish-sounding
name, like Agnielska, or something like that).
But I still haven't gotten the allowance.
And the last time I got my allowance was in week 21, I think it was.
I've just found out that the Norwegian army put me in what seems to be
a gay-platoon, when I had to serve my conscripton-service in the 90's.
So it could be NATO that are messing with me to cover this up, or
something like that.
Erik Ribsskog
---------- Forwarded message ----------
From: Swalec
Date: Mon, 5 Aug 2013 14:16:02 +0000 (GMT)
Subject: Update/Fwd: Problems with paying bill/Re: Regarding
token-payments/Fwd: SWALEC query: Your final bill [#1024648]
To: eribsskog@gmail.com
Dear Mr Ribsskog
Thank you for your email. I apologise for the confusion regarding your
payment arrangement. It would appear the advisor has actually set you
arrangement to start on 28 August 2013, rather than July.
I hope this is satisfactory and I can assure you the payments will
start then. Please contact us again if you have further queries.
Kind Regards
Jennifer Dickson
Customer Service
--Original Message--
From: eribsskog@gmail.com
Date: 02/08/2013 06:53:05
To: customerservice@swalec.co.uk
Subject: Update/Fwd: Problems with paying bill/Re: Regarding
token-payments/Fwd: SWALEC query: Your final bill [#1024648]
Hi,
you write in your e-mail from 31/5, that: 'The next payment from the
bank will be 28/07/2013'.
I've checked my online banking now, and I can't see that this Direct
Debit-payment, (a token-payment of £1), has been deducted, from my
bank-account.
(Even if 28/7 is now five days ago).
I was wondering what was going on.
Thanks in advance for informing me about this.
Regards,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog
Date: Tue, Jun 4, 2013 at 1:11 PM
Subject: Re: Problems with paying bill/Re: Regarding
token-payments/Fwd: SWALEC query: Your final bill [#1024648]
To: customerservice@swalec.co.uk
Hi,
ok, I will try to inform you earlier if a similar problem happens again.
I'll pay the next token-payments in the way you mention in your e-mail.
Thank you very much for the help with this and sorry about the delay!
Yours sincerely,
Erik Ribsskog
On Fri, May 31, 2013 at 8:57 AM, Swalec
Dear Mr Ribsskog,
Thank you for your reply.
I have cancelled the payment for 28/06/2013 being taken from your bank
account as you will be paying online. The next payment from the bank
will be 28/07/2013. If there will be any problems with this payment,
please let us know in advance to avoid any reminder letters being
sent.
Kind Regards
Fiona Hurst
Customer Service
--Original Message--
From: eribsskog@gmail.com
Date: 31/05/2013 01:11:12
To: customerservice@swalec.co.uk
Subject: Re: Problems with paying bill/Re: Regarding
token-payments/Fwd: SWALEC query: Your final bill [#1024648]
Hi,
thank you for your e-mail!
I got the three missing Jobseekers Allowance-payments on my
bank-account, today, (Thursday).
I've paid the token-payment just now, from your web-site.
And I'll pay the next token-payment, also from your web-site, by 28/6,
when this payment is due.
Sorry again about the delay with this!
Best regards,
Erik Ribsskog
On Thu, May 30, 2013 at 11:40 AM, Swalec
Dear Mr Ribsskog,
Thank you for your email.
I have noted this information on your account. However we have already
requested this payment from your bank and I am unable to stop this.
Should you require any further assistance please do not hesitate to contact me.
Kind Regards
Fiona Hurst
Customer Service
--Original Message--
From: eribsskog@gmail.com
Date: 28/05/2013 14:26:47
To: customerservice@swalec.co.uk
Cc: Contact-Us@jobcentreplus.gsi.gov.uk
Subject: Problems with paying bill/Re: Regarding token-payments/Fwd:
SWALEC query: Your final bill [#3173013] [#1024648]
Hi,
the Jobcentre haven't paid me my last three jobseekers
allowance-payments, so I have no money on my bank account now.
I hope it's ok that I pay the token-payment due today, when I get the
jobseekers allowance back.
I can pay it by credit card, and I'll check your website for more
information about how I can pay, when I get my allowance back.
Hope this is alright, and sorry about the delay!
Yours sincerely,
Erik Ribsskog
On Tue, Nov 29, 2011 at 3:41 PM, Swalec
Dear Mr Ribsskog
Thank you for your email and I am sorry for the delay in responding.
I have reset your payment arrangement for you. Your first payment for
£1.00 will be taken by direct debit on the 28th December 2011.
I hope this is in order for you but if I can be of any further
assistance please do not hesitate to contact me on 01738 453898.
Kind Regards
Leighann Whyte
Customer Service
--Original Message--
From: eribsskog@gmail.com
Date: 24/11/2011 19:42:13
To: customerservice@swalec.co.uk
Subject: Regarding token-payments/Fwd: SWALEC query: Your final bill [#3173013]
Hi,
I've been adviced by the CCCS, to pay token-payment, to my creditors,
before I get a new job.
I've set the token-payment amount, to £5 a month.
But now I've reviewed my budget, and I have so many token-payments
now, and I live at a hostell, where I have to pay £73 a month, so I
have to reset the amount on the token-payments to £1 a month now
unfortunately, from next month.
So I'm stopping the current Direct Debit now, on my bank-account, and
ask you if you could please set up a new Direct Debit, for £1 a month,
from next month.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------
From: Swalec
Date: Wed, Oct 5, 2011 at 10:00 AM
Subject: Re: SWALEC query: Your final bill [#3173013]
To: eribsskog@gmail.com
Dear Mr Ribsskog,
Thank you for your email, I can confirm that I can arrange a payment
plan for you to pay the balance of £40.24 at £5 a month. To do this
can you please confirm the bank account details to be used and the
date you would like the payments to be made each month.
Kind Regards
Tracy Adam
Customer Service
--Original Message--
From: eribsskog@gmail.com
Date: 03/10/2011 14:02:15
To: customerservice@swalec.co.uk
Subject: SWALEC query: Your final bill
Message:
Hi, I was wondering if it's ok if I pay the arrears, (of around £40),
with a five pound a month direct debit, starting from next month,
(since I'm unemployed and on a budget in co-operation with the CCCS).
Hope this is alright! Yours sincerely, Erik Ribsskog
Topic : Your final bill
Email : eribsskog@gmail.com
Name : Erik Ribsskog
Phone: 07905206018
Postcode : SR2 7ES
Address Line 1 : Azalea Lodge, 1-2 Azalea Terrace North
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trading names of SSE Energy Supply Limited Registered in England &
Wales No. 03757502 (Supply of Electricity, Home Phone & Broadband),
Southern Electric Gas Limited Registered in England & Wales No.
02716495 (Supply of Gas), SSE Water Limited Registered in England &
Wales No. 06021063 (Supply of Water) and SSE Home Services Limited
Registered in Scotland No. SC292102 (Heating & Wiring Cover), all
members of the SSE Group
The Registered Office of SSE Energy Supply Limited, Southern Electric
Gas Limited and SSE Water Limited is 55 Vastern Road Reading Berkshire
RG1 8BU
The Registered Office of SSE Home Services Limited is Inveralmond
House 200 Dunkeld Road Perth PH1 3AQ
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