Hi,
I've complained about this Ombudsman to you, to do with a complaint,
against Barclays.
So because of this, I think, that I also should escalate to you, about
this complaint.
I hope this is alright!
Yours sincerely,
Erik Ribsskog
---------- Forwarded message ----------
From: Montrose, Graeme <Graeme.Montrose@financial-ombudsman.org.uk>
Date: Mon, Aug 11, 2014 at 7:25 PM
Subject: Your complaint about The Royal Bank of Scotland Plc (Our ref: 15971341)
To: "eribsskog@gmail.com" <eribsskog@gmail.com>
11 August 2014
Dear Mr Ribsskog
your complaint about The Royal Bank of Scotland Plc
Thank you for getting in touch with us.
In order to process your complaint we require the final decision
letter from the firm in relation to your complaint. If you no longer
have that or any other evidence showing you have complained to the
firm. Please let me know and provide me with firm , your sort code and
account number and I will write to the firm on your behalf giving them
8 weeks to deal with your complaint. We will not take any further
action on this complaint until this information is received.
For your purposes, a final response will give you the Ombudsman rights
to refer your complaint to our service within six months from the date
of that letter.
what happens next
I have also enclosed a complaint form which I have filled in as far as
I can from the information you have given us so far.
I would be grateful if you could check the form, correct anything that
isn’t right and add any missing information. Please then sign the form
and send it back to us – along with any copies of any other
information you think is important to your complaint. There’s no need
to send us any original documents.
Once we receive the signed form, we will let you know the next steps.
Because time limits apply to bringing a complaint to the ombudsman,
please return the form as soon as possible – so you don’t lose your
right to complain.
We won’t take any more action until we hear from you. If you would
like more information about us, please see our website –
www.financial-ombudsman.org.uk.
Yours sincerely
Graeme Montrose
consumer consultant
direct line 020 3487 3426
direct fax 020 3487 3427
email Graeme.Montrose@financial-ombudsman.org.uk
•
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