Hi,
I send you a new update.
Again, I don't like it, that RBS use the word 'ASAP', in their
correspondence, with me.
It's like their part of Nato then, I think.
(I served my conscription-service, in the Norwegian infantry, in 1992/93.
And there the seargents etc., would use that word, ('Asap'), all the time.
I'm not sure if this word, should be used, in customer-service.
I've worked in customer-service, as a retail-manager and more, for
around twenty years.
And I've gone to commerce and office upper secondary school, in
Norway, for three years.
And I've studied Information Management, at a private Norwegian
academy, (then owned by French company Vivendi), for two years.
And I've lived for ten years, in the UK.
And am not used with this termonology, as a customer.
When I go to buy a cheese-burger, (or another type of meal), at a restaurant.
Then they waiter don't tell me: 'Give me the money Asap'.
So I wanted to complain, here.
About poor/strange customer-service.
At least I want a second opinion here, from you at the High Court.
(Since I've comlained about the Financial Ombudsman, to you).
Since I don't like the tone, of these RBS-guys, who now e-mail me.
And I don't like it that they want to speak about this, on the phone.
I think it's better to keep the correspondence, in writing, so that
people later can document, what has been agreed.
I think that's my preogative, as a customer.
To not be spoken down to, and to chose the form of correspondence.
So this I wanted to complain about.
I've earlier explained to you, that I think, to say the word 'asap', to someone.
Then one speak down to them, I think.
(RBS are being descending.
And that's harassment, I think.
I don't want to be spoken down to.
Not by RBS, or anyone else).
'Asap' is something, that a seargant, in the army, perhaps can say, to
a private, (in the same platoon etc.), that he commands.
Or something that a line-manager could say, to one of the person, that
he is a superior for, at an office.
But this word, (ASAP), which is a 'Nato-word', that means 'as soon as
possible', I think.
That word doesn't have any place, in the field of Customer Service,
(or 'Customer Service'), I'd say.
So I wanted to complain about this, and I hope that you at the High
Court, agrees with me, about this.
Best regards,
Erik Ribsskog
---------- Forwarded message ----------
From: Parekh, Sushma (Customer Experience, Personal & Business Banking
Complaints) <Sushma.Parekh@rbs.co.uk>
Date: Tue, Sep 9, 2014 at 8:40 AM
Subject: Call Back Required
To: ERIBSSKOG@gmail.com
Dear MR RIBSSKOG
Please call me on 07930092019 or 0800 1615129 or 0345 0303640
Asap regarding your complaint
Kind Regards
Sushma Parekh
Expert Complaint Handler|Leicester Care Team| Customer Contact
Tel: 0845 6000697 | Ext 13616744 |
Email: parekhs@rbos.co.uk
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