Yet another update/Fwd: New update/Fwd: Your complaint to the Parliamentary and Health Service Ombudsman
Erik Ribsskog
To: Phso Enquiries
Cc: public.enquiries@homeoffice.gsi.gov.uk, FN-sambandet Norge
Hi,
sorry that I send you a lot of updates.
But I now live back in Norway again, so this 'intricate British
stuff', isn't something I think about every day, (so to speak).
So I need a bit time, to reset myself a bit, it seems.
I've now thought more about this, on the bus, (on my way back from
Oslo, where I bought some groceries).
And it was merely a _copy_ that I sent you, on 28/10.
I sent you a copy, of a complaint, to the Home Office.
You seem to treat this, as if it is a complaint to you, (the
Parliamentary Ombudsman), but it was just, that I sent you a copy, for
your information, (as they say it in Denmark, if I'm not mistaking,
because I've lived there more resently, than in the UK).
And I though more about this 'complaint-procedure-stuff', on the bus.
And I wrote some notes.
I don't want to hear more about this expression, (complaint-procedure).
I can't rememeber anyone talking to me about a complaint-procedure, in
Norway, so I think this is some strange stuff, so to speak.
A 'complaint procedure' is to make complaining into something mumbo
jumbo, ('hokus pokus'), I think, because it's really just to send an
e-mail.
When you write about 'complaint procedure', then it's like, that you
use bureaucratic language, to alienate me, it seems.
It's like you want to let the organisation hi-jack my complaint then,
when you send me back to them, to read an online course about how to
complain, on their web-site.
When I complain about an organisation, then I'm a bit fed-up with
them, and don't want to be patronised by this organisation, who wants
to teach me how to complain, it seems.
How to complain it something people learn from life or e.g.
business-school, I think.
If the organisation needs to have a special complain-procedure, then
they aren't fine, I think.
One should deal with complaints in a normal way, and use common sense,
I suspect.
What does the Home Office' complaint procedure say really?
That they need ten years to deal with a complaint?
Then it's like if they are retards, one have to say, so that makes no sense.
It's a distraction, to mention a 'complaint procedure', because what
if the complaint-procedure isn't fine.
And if you at the Ombudsman mention the Home Office
complaint-procedure, then it's like you work for them, I think.
You should perhaps instead use your common sense, (or your own
'rules'), and say that e.g. ten years is to long time, to use, to
process a complaint.
So I don't want to hear about this 'complaint-procedure' term again, please.
Try to keep your feet on the ground instead, at the Ombudsman, I have
to say then, I think.
This is my complaint-process, so that should be the focus, and not
some funny 'communist-procedure', I have to say.
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog
Date: Fri, Nov 13, 2015 at 7:54 PM
Subject: New update/Fwd: Your complaint to the Parliamentary and
Health Service Ombudsman
To: Phso Enquiries
Hi,
I also think the name of your ombudsman is a bit strange.
In Norway we have the 'Sivilombudsmannen', an ombudsmann for
complaining about the Government here.
It's like you say everyone who complain about Government in the UK are
mental or something, a bit, when you have that name, I think.
Also, you have custommer service _officers_.
In Norway, officer is something with the Army or the Salvation Army.
When you have titles to do with 'officer', then it's seems militant,
(and not civilised), I think.
Is the UK like a very big army base, then I wonder.
This is odd stuff, I think.
So this I want to complaint about, while I'm at it.
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog
Date: Fri, Nov 13, 2015 at 7:46 PM
Subject: Fwd: Your complaint to the Parliamentary and Health Service Ombudsman
To: Phso Enquiries
Hi,
I've thought more about this.
English is only my second language.
But in Norwegian, I could have used the word 'avsporing', when you
talk about complaint-procedures.
'Avsporing' means 'derailment':
http://www.easytrans.org/no/?q=avsporing
It's like you try to get the focus away from the real case then, I think.
I've also gone to business-school etc., and I think I know how to compain.
So when you tell me, I don't know how to complain, then I think that's
an insult, and that you are being descending.
So even after thinking more about this, I still want this to be sent
to your line-manager, for a second opinion.
Thanks in advance for the help with this,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog
Date: Fri, Nov 13, 2015 at 5:17 AM
Subject: Re: Your complaint to the Parliamentary and Health Service Ombudsman
To: Phso Enquiries
Hi,
this was with the Prime Ministers Office even, a few years ago, (while
I lived in Leather Lane, (where I lived from 2006 to 2011), in
Liverpool).
So I'm afraid you are wrong.
Also this you write about the Home Office' complaint procedure is
comunist-stuff, I think.
It's the citiziens complaint(-procedure), you should care about, and
not some funny 'communist-procedure'.
Please escalate to your line-manager.
Erik Ribsskog
On Tue, Nov 10, 2015 at 1:33 PM, Phso Enquiries
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