tirsdag 19. juli 2016

Jeg sendte en e-post til Twitter

Erik Ribsskog

Case# 35567394: Your report about @innover_tiss has been received.

Erik Ribsskog Tue, Jul 19, 2016 at 3:04 PM

To: Twitter Support

Hi,
on 16. July, I asked for this case, to be sent, to a supervisor, with you.
I can't see that this has happened.
So this I wanted to complain about.
Also your interface for complaints are using Norwegian language, (if I remember right).
But then I get an e-mail in English, that says something vague/un-clear/un-reasonable, (I'd say).
Where is your customer-service?
Why aren't you answering in Norwegian, (when you have an interface in Norwegian, in your tweets).
Also, then I have to say, that you are unprofessional, (since you answer in another language).
And I also doubt your judgement when you say the tweet I complaned about aren't breaking any rules.
Then it must be something lost in translation probably, I'd say.

Erik Ribsskog


On Tue, Jul 19, 2016 at 11:30 AM, Twitter Support <support@twitter.com> wrote:
@JohnconsWeb.
Hello,

Thank you for your report; Twitter takes reports of this nature very seriously.

We reviewed the account and content reported and are unable to take action given that we could not determine a clear violation of the Twitter Rules (https://twitter.com/rules) surrounding abusive behavior. We're happy to revisit our decision if circumstances change or if you can provide additional context. If you have additional information to share that would improve our understanding of the situation, please send it our way.

Although there will be no action taken at this time, there are tools you can use that are designed to help you control what you see and what others can see about you on Twitter. This help article lists those tools as well as information about how to use them: https://support.twitter.com/articles/20170134.

If you feel threatened or are in danger, please contact your local law enforcement. You can direct the local law enforcement to our Guidelines for Law Enforcement here: https://support.twitter.com/articles/41949.

Thank you,

Twitter
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