Erik Ribsskog <eribsskog@gmail.com>
[PACS-10481875] Playasia Order 44420013 - Ref: 44420013
Erik Ribsskog <eribsskog@gmail.com> 12. november 2020 kl. 06:42
Til: Play-Asia Customer Service <enquiry@play-asia.com>
Kopi: juridisk <juridisk@datatilsynet.no>, elh@forbrukertilsynet.no, fmovpost <fmovpost@fylkesmannen.no>, inger.lise.blyverket@forbrukerradet.no, post <post@finkn.no>
Hi,
I've earlier been in contact with Play Asia Customer Service Manager Maria Kathleen Mateo about this case.
So I think you should let that manager reply.
I now have like ten different case-workers with you.
So your company is very poorly organised, it seems.
This I have to complain about.
Erik Ribsskog
PS.
Also, I don't like that you use my first-name like that in the salutation.
That's a bit clammy/too personal, I think.
What's wrong with just: 'Hi'.
fre. 9. okt. 2020 kl. 01:33 skrev Play-Asia Customer Service <enquiry@play-asia.com>:
Dear Erik,
I am sorry to hear that you have been a victim of fraudulent purchasing.
As I checked, no orders were successfully processed and your Playasia
account has already been de-activated and blocked. We are sorry to say that
we are unable to disclose any information regarding the account and orders
due to security reasons. In this case, we suggest changing all the
passwords on all of your accounts to avoid this from happening in the
future. I hope this helps.
Best regards,
Jacob Bernales
Playasia Customer Service Representative
Email: cs@play-asia.com
Telephone: +85231450013
__________________________________________________________
Leave us a review: www.trustpilot.com/review/www.play-asia.com
For latest deals, offers and pre-releases visit us at www.play-asia.com
Follow us on social:
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https://www.play-asia.com/41/7468nv7-773c52n
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Original Message from 2020-10-08 22:45:04 HKT
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Hi,
this is not an account that I have set up.
The trolls have set it up.
I don't want to have a Play Asia-account.
You should sort with your customer-register.
And I want to know the name of the troll, who has ordered stuff, in my
name.
And I want to know, which better routines, that you're going to start
with,
so that this doesn't happen again, to other people/citizens.
Erik Ribsskog
ons. 16. sep. 2020 kl. 04:12 skrev Play-Asia Customer Service <
enquiry@play-asia.com>:
> Dear Erik,
>
> This is Kate, I am the manager here at customer service. I am sorry to
hear
> that you have been a victim of identity theft.
>
> Upon checking your transactions, nothing has been processed on our side.
> Rest assured that the account used has also been tagged on our side. If
> there are any transactions that will go through on this account, it will
> surely be declined. If you want to find more information, your bank
should
> be able to provide all the necessary information about the transaction.
On
> our side, we are unable to give out more than what you can already see
on
> your account.
>
> If you have any question, please let us know. Thank you for your
support.
>
> Best regards,
>
> Maria Kathleen Mateo
> Playasia Customer Service Manager
> Email: cs@play-asia.com
> Telephone: +85231450013
> __________________________________________________________
> Leave us a review: www.trustpilot.com/review/www.play-asia.com
> For latest deals, offers and pre-releases visit us at www.play-asia.com
>
> Follow us on social:
> FB: www.facebook.com/playasia
> TW: www.twitter.com/playasia
> IG: www.instagram.com/playasia
>
> Was this e-mail helpful?
> https://www.play-asia.com/41/7467r65-773c52n
>
Hi,
this is not an account that I have set up.
The trolls have set it up.
I don't want to have a Play Asia-account.
You should sort with your customer-register.
And I want to know the name of the troll, who has ordered stuff, in my
name.
And I want to know, which better routines, that you're going to start with,
so that this doesn't happen again, to other people/citizens.
Erik Ribsskog
ons. 16. sep. 2020 kl. 04:12 skrev Play-Asia Customer Service
<enquiry@play-asia.com>:
Dear Erik,
This is Kate, I am the manager here at customer service. I am sorry to
hear
that you have been a victim of identity theft.
Upon checking your transactions, nothing has been processed on our side.
Rest assured that the account used has also been tagged on our side. If
there are any transactions that will go through on this account, it will
surely be declined. If you want to find more information, your bank should
be able to provide all the necessary information about the transaction. On
our side, we are unable to give out more than what you can already see on
your account.
If you have any question, please let us know. Thank you for your support.
Best regards,
Maria Kathleen Mateo
Playasia Customer Service Manager
Email: cs@play-asia.com
Telephone: +85231450013
__________________________________________________________
Leave us a review: www.trustpilot.com/review/www.play-asia.com
For latest deals, offers and pre-releases visit us at www.play-asia.com
Follow us on social:
FB: www.facebook.com/playasia
TW: www.twitter.com/playasia
IG: www.instagram.com/playasia
Was this e-mail helpful?
https://www.play-asia.com/41/7467r65-773c52n