Erik Ribsskog <eribsskog@gmail.com>
[PACS-10477327] Klage/Fwd: Playasia Order #44493371 still waiting for paymen - Ref: 44493371
Erik Ribsskog <eribsskog@gmail.com> 1. november 2020 kl. 01:24
Til: Play-Asia Customer Service <enquiry@play-asia.com>
Kopi: juridisk <juridisk@datatilsynet.no>, elh@forbrukertilsynet.no, inger.lise.blyverket@forbrukerradet.no, fmovpost <fmovpost@fylkesmannen.no>, post <post@finkn.no>
Hi,
like I've explained to you earlier, I correspond with your Customer Service Manager Maria Kathleen Mateo, about this.
So I don't understand why I get a reply from a regular employee about this case.
You should let your manager reply, I think.
I want the name of the troll who has ordered this, in my name.
And I want to know which better routines, that you're going to start with, so that this problem doesn't happen again, to other citizens/people.
Erik Ribsskog
PS.
Also, (like I've also informed you earlier), I don't like it, that you use my first-name like that, in the salutation.
That's clammy, (I think), like I've also informed you colleague Eunice Lapitan about earlier.
I think I've been in contact with about ten Play Asia-staff about this now.
I doesn't matter if your customer service-department is open around the clock, if you are very dis-organised, I think.
You just send my cases to random people each time, it seems.
So this I wanted to complain about.
Because that's very poor customer-service, I'd say.
tir. 6. okt. 2020 kl. 05:42 skrev Play-Asia Customer Service <enquiry@play-asia.com>:
Dear Erik,
We apologize for the inconvenience.
To be honest, we cannot confirm who placed the orders because the
information used was yours. The only information that we can provide is the
IP address where the order was created. For your reference, here is the IP
Location: 178.17.170.112. Also, we assure you that orders undergo stricter
security measures prior to approval. We already reported this to our
Respective Team and we immediately updated the account status so that any
purchase attempts will automatically be declined. I hope that this
information helps.
Should you require further assistance, our help desk can be reached round
the clock.
Thank you for your support.
Best regards,
Ehdmel F. Jueves
Playasia Customer Service Representative
Email: cs@play-asia.com
Telephone: +85231450013
__________________________________________________________
Leave us a review: www.trustpilot.com/review/www.play-asia.com
For latest deals, offers and pre-releases visit us at www.play-asia.com
Follow us on social:
FB: www.facebook.com/playasia
TW: www.twitter.com/playasia
IG: www.instagram.com/playasia
Was this e-mail helpful?
https://www.play-asia.com/41/7468kcv-773c52n
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Original Message from 2020-10-06 04:24:04 HKT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Hi,
like I've explained to your colleagues, (Angelito Bustillos, Aiko Rie Dela
Cruz, Ann Legaspi and Michelle Ann Ansale), I want you to escalate this to
a superior.
I think that it shows that it's chaos with you, that you always change the
case-worker.
I want to know the name of the troll, who has ordered this, in my name.
And I also want to know, which better routines, that you are going to
start
with, so that this problem doesn't happen again, to other
customers/people.
Erik Ribsskog
tor. 10. sep. 2020 kl. 04:43 skrev Play-Asia Customer Service <
enquiry@play-asia.com>:
> Dear Customer,
>
> Thank you for your email.
>
> I do not want to commit any mistakes in providing you assistance. Just
to
> confirm, may we know if you're reporting an unauthorized order?
>
> Rest assured that the orders using the Playasia account with your email
> address registered are already canceled. No Payment has been charged as
> well.
>
> May we ask if you are the one who created the Playasia Account that was
> used to place the order? If yes, we highly suggest changing your
password
> to avoid your account being compromised. No worries, as we will put the
> account on monitoring to prevent the same issue in the future once the
> confirmation from you is received. We will then deactivate it after
further
> checking. We hope to hear from you soon.
>
> For this not to happen again, I highly advise contacting your payment
> provider to ask for assistance regarding the security of your account.
>
> Sorry for the trouble this has caused you.
>
> Thank you for contacting Playasia.
>
> Best regards,
>
> Robin Dela Cruz
> Playasia Customer Service
> Email: cs@play-asia.com
> Telephone: +85231450013
> __________________________________________________________
> Leave us a review: www.trustpilot.com/review/www.play-asia.com
> For latest deals, offers and pre-releases visit us at www.play-asia.com
>
> Follow us on social:
> FB: www.facebook.com/playasia
> TW: www.twitter.com/playasia
> IG: www.instagram.com/playasia
>
> Was this e-mail helpful?
> https://www.play-asia.com/41/7467i03-773c52n
>
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> Original Message from 2020-09-09 16:42:04 HKT
> -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
> Hei,
>
>
> dette er trakassering som følge av identitetstyveri, (virker det som).
>
>
> (Jeg har ikke kontaktet disse).
>
>
> Vennligst rydd opp!
>
>
> Med hilsen
>
>
> Erik Ribsskog
>
>
> PS.
>
>
> Jeg sender fortsatt om identitetstyveri til Datatilsynet, (siden at det
> ikke
>
> virker helt klart, hvem andre jeg burde sende om dette til, synes
>
> jeg).
>
>
>
> ---------- Forwarded message ---------
>
> Fra: Playasia
>
> Date: man. 24. aug. 2020 kl. 16:00
>
> Subject: Playasia Order #44493371 still waiting for payment.
>
> To:
>
>
>
>
>
>
>
>
> Important Reminder
>
>
> *Hi Erik,*
>
>
> *Thank you for your recent Order #44493371 at Playasia.*
>
>
> Unfortunately, we were unable to verify your payment has been made, here
> is
>
> what you can do to secure your order or complete a payment
>
>
> - *Already Paid:* Go to your personal order details page and confirm
> the
>
> payment here: https://www.play-asia.com/order-info/qhnaz
>
>
> - *Not paid yet: *Select one of our payment methods and settle the
>
> amount to secure your order. See payment methods we accept here:
>
> https://www.play-asia.com/info/helppayment?sc1=108844021
>
> - *Cancellations: *Orders can be managed from your account page, or
> just
>
> ignore this reminder and your purchase will be cancelled
automatically
>
> after a few days. Please note that auction orders cannot be cancelled
> or
>
> returned.
>
> - *Need more help: *If you still need help to make your payment you
can
>
> reply to this email for more assistance.
>
>
> *Thanks for shopping with Playasia, we look forward to seeing you again
>
> soon.*
>
>
>
>
>
>
>
>
> * Your Playasia Teamhttp://play-asia.com
>
> Hunters of Yharnam, your new
>
> gear is here! All new Bloodborne tees from Torch Torch, available now!
>
>
> No Straight Roads Overview Trailer Revealed!
>
>
> Children of Zodiarcs Physical Release For Switch | Now Up For Pre-order!
>
>
> Dragon Ball FighterZ Master Roshi DLC Screenshots | Check Out Here
>
>
> *
>
> Hei,
>
> dette er trakassering som følge av identitetstyveri, (virker det som).
>
> (Jeg har ikke kontaktet disse).
>
> Vennligst rydd opp!
>
> Med hilsen
>
> Erik Ribsskog
>
> PS.
>
> Jeg sender fortsatt om identitetstyveri til Datatilsynet, (siden at det
> ikkevirker helt klart, hvem andre jeg burde sende om dette til,
synesjeg).
>
>
> ---------- Forwarded message ---------
>
> Fra: Playasia <customerservice@play-asia.com>
>
> Date: man. 24. aug. 2020 kl. 16:00
>
> Subject: Playasia Order #44493371 still waiting for payment.
>
> To: <eribsskog+extremelyhomosexual@gmail.com>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> Important Reminder
>
>
>
> Hi Erik,
>
>
> Thank you for your recent Order #44493371 at Playasia.
>
>
> Unfortunately, we were unable to verify your payment has been made, here
is
> what you can do to secure your order or complete a payment
>
>
>
>
> Already Paid: Go to your personal order details page and confirm
> the
> payment here: https://www.play-asia.com/order-info/qhnaz
>
> Not paid yet: Select one of our payment methods and settle the
> amount to
> secure your order. See payment methods we accept here:
> https://www.play-asia.com/info/helppayment?sc1=108844021
>
> Cancellations: Orders can be managed from your account page, or
> just
> ignore this reminder and your purchase will be cancelled automatically
> after a few days. Please note that auction orders cannot be cancelled or
> returned.
>
> Need more help: If you still need help to make your payment
> you can
> reply to this email for more assistance.
>
>
>
>
>
> Thanks for shopping with Playasia, we look forward to seeing you again
> soon.
>
>
>
> Your Playasia Team
>
> http://play-asia.com
>
>
>
>
>
>
>
>
> Hunters of Yharnam, your new gear is
here!
> All new Bloodborne tees from
> Torch Torch, available now!
>
>
>
>
>
> No Straight Roads Overview Trailer
> Revealed!
>
>
>
>
>
> Children of Zodiarcs Physical Release
For
> Switch | Now Up For
> Pre-order!
>
>
>
>
>
> Dragon Ball FighterZ Master Roshi DLC
> Screenshots | Check Out Here
>
>
>
>
>
>
Hi,
like I've explained to your colleagues, (Angelito Bustillos, Aiko Rie Dela
Cruz, Ann Legaspi and Michelle Ann Ansale), I want you to
escalate this to a superior.
I think that it shows that it's chaos with you, that you always change
the case-worker.
I want to know the name of the troll, who has ordered this, in my name.
And I also want to know, which better routines, that you are going to start
with, so that this problem doesn't happen again, to other
customers/people.
Erik Ribsskog
tor. 10. sep. 2020 kl. 04:43 skrev Play-Asia Customer Service
<enquiry@play-asia.com>:
Dear Customer,
Thank you for your email.
I do not want to commit any mistakes in providing you assistance. Just to
confirm, may we know if you're reporting an unauthorized order?
Rest assured that the orders using the Playasia account with your email
address registered are already canceled. No Payment has been charged as
well.
May we ask if you are the one who created the Playasia Account that was
used to place the order? If yes, we highly suggest changing your password
to avoid your account being compromised. No worries, as we will put the
account on monitoring to prevent the same issue in the future once the
confirmation from you is received. We will then deactivate it after
further
checking. We hope to hear from you soon.
For this not to happen again, I highly advise contacting your payment
provider to ask for assistance regarding the security of your account.
Sorry for the trouble this has caused you.
Thank you for contacting Playasia.
Best regards,
Robin Dela Cruz
Playasia Customer Service
Email: cs@play-asia.com
Telephone: +85231450013
__________________________________________________________
Leave us a review: www.trustpilot.com/review/www.play-asia.com
For latest deals, offers and pre-releases visit us at www.play-asia.com
Follow us on social:
FB: www.facebook.com/playasia
TW: www.twitter.com/playasia
IG: www.instagram.com/playasia
Was this e-mail helpful?
https://www.play-asia.com/41/7467i03-773c52n
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Original Message from 2020-09-09 16:42:04 HKT
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Hei,
dette er trakassering som følge av identitetstyveri, (virker det som).
(Jeg har ikke kontaktet disse).
Vennligst rydd opp!
Med hilsen
Erik Ribsskog
PS.
Jeg sender fortsatt om identitetstyveri til Datatilsynet, (siden at det
ikke
virker helt klart, hvem andre jeg burde sende om dette til, synes
jeg).
---------- Forwarded message ---------
Fra: Playasia
Date: man. 24. aug. 2020 kl. 16:00
Subject: Playasia Order #44493371 still waiting for payment.
To:
Important Reminder
*Hi Erik,*
*Thank you for your recent Order #44493371 at Playasia.*
Unfortunately, we were unable to verify your payment has been made, here
is
what you can do to secure your order or complete a payment
- *Already Paid:* Go to your personal order details page and
confirm
the
payment here: https://www.play-asia.com/order-info/qhnaz
- *Not paid yet: *Select one of our payment methods and settle
the
amount to secure your order. See payment methods we accept
here:
https://www.play-asia.com/info/helppayment?sc1=108844021
- *Cancellations: *Orders can be managed from your account
page, or
just
ignore this reminder and your purchase will be cancelled
automatically
after a few days. Please note that auction orders cannot be
cancelled
or
returned.
- *Need more help: *If you still need help to make your
payment you can
reply to this email for more assistance.
*Thanks for shopping with Playasia, we look forward to seeing you again
soon.*
* Your Playasia Teamhttp://play-asia.com
Hunters of Yharnam, your new
gear is here! All new Bloodborne tees from Torch Torch, available now!
No Straight Roads Overview Trailer Revealed!
Children of Zodiarcs Physical Release For Switch | Now Up For Pre-order!
Dragon Ball FighterZ Master Roshi DLC Screenshots | Check Out Here
*
Hei,
dette er trakassering som følge av identitetstyveri, (virker det som).
(Jeg har ikke kontaktet disse).
Vennligst rydd opp!
Med hilsen
Erik Ribsskog
PS.
Jeg sender fortsatt om identitetstyveri til Datatilsynet, (siden at det
ikkevirker helt klart, hvem andre jeg burde sende om dette til, synesjeg).
---------- Forwarded message ---------
Fra: Playasia &lt;customerservice@play-asia.com&gt;
Date: man. 24. aug. 2020 kl. 16:00
Subject: Playasia Order #44493371 still waiting for payment.
To: &lt;eribsskog+extremelyhomosexual@gmail.com&gt;
Important Reminder
Hi Erik,
Thank you for your recent Order #44493371 at Playasia.
Unfortunately, we were unable to verify your payment has been made, here
is
what you can do to secure your order or complete a payment
Already Paid: Go to your personal order details
page and confirm the
payment here: https://www.play-asia.com/order-info/qhnaz
Not paid yet: Select one of our payment methods
and settle the amount to
secure your order. See payment methods we accept here:
https://www.play-asia.com/info/helppayment?sc1=108844021
Cancellations: Orders can be managed from your
account page, or just
ignore this reminder and your purchase will be cancelled automatically
after a few days. Please note that auction orders cannot be cancelled or
returned.
Need more help:&nbsp;If you still need help
to make your payment you can
reply to this email for more assistance.
Thanks for shopping with Playasia, we look forward to seeing you again
soon.
Your Playasia Team
http://play-asia.com
Hunters of Yharnam, your new gear
is here! All new Bloodborne tees from
Torch Torch, available now!
No Straight Roads Overview
Trailer Revealed!
Children of Zodiarcs Physical
Release For Switch | Now Up For
Pre-order!
Dragon Ball FighterZ Master Roshi
DLC Screenshots | Check Out Here