Erik Ribsskog <eribsskog@gmail.com>
Re: [Ticket#2020111103005269] Order ID 2134947100
Erik Ribsskog <eribsskog@gmail.com> 26. desember 2020 kl. 11:08
Til: security@re-customers.com
Kopi: juridisk <juridisk@datatilsynet.no>, contact@customer-ed-supp.com, elh@forbrukertilsynet.no, inger.lise.blyverket@forbrukerradet.no, fmovpost <fmovpost@fylkesmannen.no>, post <post@finkn.no>, abuse@telia.com
Hi,
how many times do I have to tell you that I want a reply from a superior?
You keep sending me around between the normal staff at your company.
This I have to complain about.
(I want to know the name of the troll who has ordered this in my name.
And I want to know which better routines that your going to start with, so that this doesn't happen again).
I want a reply from the Managing Director about this.
And not from some funny security-email-address.
And you don't write your company-name in your emails, (it seems), so that seems quite dodgy, i have to say.
Erik Ribsskog
ons. 11. nov. 2020 kl. 14:13 skrev <security@re-customers.com>:
Dear Erik Løvenbalk Ribsskog,
We received information from our Customer Support Team saying that somebody stole your information and put some order for you.
"....
Hi there,
like I wrote in my email to your colleague Adam Holm, on October 5th.
I want you to escalate this to a superior.
It seems you have removed that part from the mail-history.
So that I wanted to complain about.
Please escalate this to a superior now.
(It seems that you have poor customer service, when you refuse to do this.
And also you just send me around between all the regular employees, like if
you were communists or something).
Erik Ribsskog
..."
Indeed in our database, we had an attempt of placing an order on 2020-04-10 with the details that you received before.
That was the only one attempt to place an order with your email, name address, phone number.
That attempt was made from the following IP address: 108.162.215.104
The order was placed with BTC payment option but it was never paid thus the order was not processed and was cancelled from our side.
If you need any other information please let us know and we will see what we can do for you.
Please, do not hesitate to contact us in case you have any further question.
Kind regards,
Glenn Webber
Customer Support Team
1(718)475-90-88
1(866)235-02-99
1(866)877-11-87
44(200)222-70-84