Erik Ribsskog <eribsskog@gmail.com>
Klage/Fwd: HEY - Please confirm your email address to enable forwarding
Erik Ribsskog <eribsskog@gmail.com> 6. desember 2020 kl. 15:19
Til: Kristin Aardsma <support@hey.com>
Kopi: juridisk <juridisk@datatilsynet.no>, elh@forbrukertilsynet.no, inger.lise.blyverket@forbrukerradet.no, fmovpost <fmovpost@fylkesmannen.no>, post <post@finkn.no>, abuse@telia.com
Hi there,
in my last email I wrote that I wanted the Managing Director to reply about this.
I can't see that this has happened.
So this I have to complain about.
You're being a bunch of primadonna's you the normal staff at your company, it seems.
(Since you don't escalate when the customers/citizens tell you to do that).
Please stop being morons now, and escalate this like I've told you to.
Erik Ribsskog
man. 2. nov. 2020 kl. 18:42 skrev Kristin Aardsma <support@hey.com>:
Hi Erik,
I appreciate your concern here. I'm so sorry to hear that you're the target of so much online harassment. That sounds very stressful.
I appreciate that you're concerned about this. It does violate our terms to impersonate others: https://hey.com/policies/abuse/
Phishing or otherwise attempting fraud: It is not okay to lie about who you are or who you affiliate with to steal from, extort, or otherwise harm others.
If you are the subject of harassment/impersonation that's against our policy and we'd cancel the account. Please get in touch if anything comes from this and we'll act on it right away.
Again, it's still a possibility that someone accidentally typo'ed their email address and entered yours.
Kristin Aardsma | Head of Support | she/her | Portland, OR | Basecamp and HEY Support 👋
{#HS:1265088225-7336412#}
On Sat, Oct 31, 2020 at 5:55 PM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:
Hi,
like I explained in an earlier email, I'm almost drowning in stuff like this.
Some trolls order lots of sh*t on the internet, in my name, (or in phoney versions of my name), from companies with poor routines.
A website named Encyclopedia Dramatica encourages people to troll me.
So it doesn't add up, that this was something done by mistanke, I think.
I think this probably was a type of troll-attack against me.
It's just that your company makes this into something with feelings, in a type of clammy way, it seems.
So I think I rather want the Managing Director to reply about this.
I want to know the name of the troll who has ordered this in my name.
And I want to know which better routines that you're going to start with to prevent this problem from happening again to other citizens/people.
(Also Ribsskog is a Norwegian name.
So it isn't very likely that a Ribsskog-woman would use the English title Miss when registering an account with you, I'd say.
So your way of explaining what has happened doesn't seem very likely, I'd say.
I've been in contact with the Ribsskog-expert Bjørn Ribsskog (some years before he died), who sent me a copy of his Ribsskog-genealogy, so I know that most Ribsskog-people live in Norway.
So I don't think many of the Ribsskog-women would use the English title 'Miss'.
That wouldn't be very likely, I'd say).
Erik Ribsskog
man. 5. okt. 2020 kl. 19:10 skrev Kristin Aardsma <support@hey.com>:
On Mon, Oct 5, 2020 at 12:09 PM CDT, Kristin Aardsma <support@hey.com> wrote:
Hello Erik,
I'm so sorry for all the confusion here.
Let me introduce myself. I'm Kristin Aardsma, Head of Support at Basecamp and HEY.
Basecamp is an online project management platform. More about us here: http://basecamp.com
HEY is an email service. More about us here: https://hey.com/
We've looked into your report and can assure you that this was not phishing, spoofing, or an attack against you.
This was an honest mistake.
Essentially, someone signed up for an email account with us, via our email service: https://hey.com/ Part of the sign-up process includes adding a backup email address. This person accidentally added your email address as their backup email address. This person's account, by the way, is no longer active.
I can tell that you're concerned about this, and I want to assure you that nothing nefarious has happened here. It's definitely concerning when we receive an email that feels phony so I appreciate your concern here. But, in this case, it was merely a mistake that someone added your email address to their account. Again, that account has been canceled.
I hope that clarifies.
Kristin Aardsma | Head of Support | she/her | Portland, OR | Basecamp and HEY Support 👋
On Sun, Oct 4, 2020 at 8:20 AM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:
Hi,
I don't buy this.
I've been receiving many hundred similar identity theft-emails, in the last months.
So this is part of a big attack, it seems.
So your explanation seems a bit unlikely, I'd say.
So I would have wanted a superior to have a look at this, for a second opinion.
I also think your titles are a bit unconform.
What's this 'Basecamp' supposed to mean?
I asked you to send about this to a superior, but I can't see that you have done that.
So this I wanted to complain about.
Please escalate this to a proper superior.
Erik Ribsskog
man. 7. sep. 2020 kl. 22:57 skrev Joan Stewart <support@hey.com>:
On Mon, Sep 7, 2020 at 3:56 PM CDT, Joan Stewart <support@hey.com> wrote:
Hi,
I'm sorry about this confusion. I asked our team to take a look at this for you.
We do not believe it was identity theft or a spoofing attack. The address miss.ribsskog@hey.com did not try to impersonate you, It did mistakenly use your address (eribsskog@gmail.com) as their recovery address and forwarding address.
We sent the notification email "HEY - Please confirm your email address to enable forwarding" to make sure this did not happen automatically, in the case that someone uses the incorrect address. That was the case here.
You should not receive any more emails from HEY about this account/address.
Please let me know if you have any further questions. Just reply to this email and I'll be happy to help you in any way I can.
Thanks!
Joan Stewart
Basecamp and HEY Customer Support
Portland, OR
*Please note: I work Monday - Friday, 10am - 7pm Central (US).
On Mon, Sep 7, 2020 at 12:57 AM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:
Hi,
I'm not sure if you've gotten this right.
This is part of some type of spoofing-attack against me, (it seems).
(A website encourage people to troll/spoof me.
And I get lots of similar trolling-emails every day).
So I want you to please escalate this.
Erik Ribsskog
PS.
Also I think your greeting is a bit odd.
What's this supposed to mean.
Please escalate this to a superior.
ons. 26. aug. 2020 kl. 20:26 skrev Merissa D <support@hey.com>:
On Wed, Aug 26, 2020 at 1:26 PM CDT, Merissa D <support@hey.com> wrote:
Hey,
Sorry for the trouble!
It looks like the miss.ribsskog@hey.com user accidentally set eribsskog@gmail.com as their backup email address. That's why you (eribsskog@gmail.com) got the email originally. So it was just a mistake on the miss.ribsskog@hey.com part that they used the wrong back-up email address. Not to worry -- they've canceled the account.
Our routine is to send the verification email first -- which is what happened.
Feel free to review our security procedures here: https://hey.com/security/
If you have additional questions, please respond to this email and I'll be happy to help.
Stay healthy and be well,
Merissa Dawson
Principal Customer Support Rep
On Wed, Aug 26, 2020 at 12:40 PM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:
Hi,
as I explain in my first e-mail I haven't contacted you.
I want you to inform me about who has been impersonating me here.
And I also want you to inform me about which better routines, that you're organisation/business is going to start with, so that this problem doesn't happen again, to other citizens/people.
Erik Ribsskog
PS.
Also my first-name is Erik, not Eric.
Also, why do use my first-name in the salutation?
That's a bit to clammy/personal, (and that you want to be to comrade), I think.
What's wrong with just 'hi'
Please send about this to a superior.
tor. 23. jul. 2020 kl. 10:34 skrev James Glazebrook <support@hey.com>: