Erik Ribsskog <eribsskog@gmail.com>
[Confidential] Your complaint (Our ref:PNX-3751935-K8X3)
Erik Ribsskog <eribsskog@gmail.com> 13. februar 2021 kl. 15:24
Til: Rina Begum <Rina.Begum@cases.financial-ombudsman.org.uk>
Kopi: juridisk <juridisk@datatilsynet.no>, "postmottak@sivilombudsmannen.no" <postmottak@sivilombudsmannen.no>, Politikk Høyre <politikk@hoyre.no>, Akademikerforbundet <post@akademikerforbundet.no>, post <post@finkn.no>, post <post@finanstilsynet.no>, "complaint.info" <complaint.info@financial-ombudsman.org.uk>, post <post@spesialenheten.no>, post <post@opo1.no>, amnestyis <amnestyis@amnesty.org>, Brukerstøtte minid <Brukerstotte@digdir.no>, abuse@telia.com
Hi,
this is really that I've sent you a copy of a Norwegian complaint, (to do with Direktoratet for forvaltning og IKT (Difi)).
(I see in my e-mail-program).
I started updating you about that case in 2016.
And also I've gone to mercantile upper secondary-education in Norway, (in the 80's), and I've learned there, that it should be enough, to explain about something in writting, (e.g. in a letter or email).
One shouldn't need to fill out a form as well.
(That's your job, I guess).
So this I want to complain about.
Please escalate this to a superior.
Erik Ribsskog
ons. 9. des. 2020 kl. 21:38 skrev Rina Begum <Rina.Begum@cases.financial-ombudsman.org.uk>:
Our ref
PNX-3751935-K8X3
Your ref
Dear Mr Ribsskog
Your complaint
Thank you for your email. We previously didn't write to you in English to make things easier or you as your responses to us haven't been in English.
Before we can investigate a complaint for you, we need some further documents. Please provide the following in relation to your complaint;
a fully completed and signed copy of our complaint form. This will ensure we have all your upto date details, including information with regards to the specifics of your complaint. The signed declaration on the complaint form is also required for us to take forward a complaint to a business.
do you have any correspondence from the business including a copy of the final response letter from the business which will give us referral rights to investigate your case. If you don’t have a final response letter, please send us an acknowledgment email or letter regarding your complaint or proof you’ve submitted a complaint to them such as proof of postage or business complaint reference. If you've only raised a general query and not already made an official complaint with the business, please ensure you do this as we first need to allow them eight weeks to resolve matters.
You've mentioned you sent us an update with regards to a case from 2016. Should you have contacted us with regards to this in 2016 and we responded then, we may no longer be able to look into this as we give a stipulated timeframe of when you should get back to us by.Please provide us with that case reference or any correspondence from them should you still have this.
Without the above requested details, I'm unable to see if and how we can progress further.
Kind regards
Rina Begum | Adjudicator | 0800 023 4567
Financial Ombudsman Service | Exchange Tower, London, E14 9SR
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