Erik Ribsskog <eribsskog@gmail.com>
[Confidential] Your complaint (Our ref:PNX-3751935-K8X3)
Erik Ribsskog <eribsskog@gmail.com> 10. mai 2021 kl. 05:57
Til: Rina Begum <Rina.Begum@cases.financial-ombudsman.org.uk>
Kopi: juridisk <juridisk@datatilsynet.no>, "postmottak@sivilombudsmannen.no" <postmottak@sivilombudsmannen.no>, Politikk Høyre <politikk@hoyre.no>, Akademikerforbundet <post@akademikerforbundet.no>, post <post@finkn.no>, post <post@finanstilsynet.no>, "complaint.info" <complaint.info@financial-ombudsman.org.uk>, post <post@opo1.no>, amnestyis <amnestyis@amnesty.org>, Brukerstøtte minid <Brukerstotte@digdir.no>, abuse@telia.com, HRW UK <hrwuk@hrw.org>, tr@forbrukertilsynet.no
Hi,
I remember when I lived in Leather Lane, (where I lived from 2006 to 2011), in Liverpool City Center.
Then I was out clubbing one Saturday night.
And I got home at like 5 AM on Sunday morning.
And then you sent me an e-mail.
On a Sunday morning.
So I wonder why I only get replies from students, who only work weekends.
This I want to complain about.
Please escalate to a superior.
Erik Ribsskog
PS.
Here is more about this:
'On Sun, Jun 28, 2009 at 8:06 AM, Cox, Rosemary <Rosemary.Cox@financial-ombudsman.org.uk>
wrote:
Dear Mr
Ribsskog
Thank
you for your e-mail
That's no problem, however I should point out that we are
not a government department, we are a independent complaints
body.
I
will be in touch with your again in the next few
days
Kind
Regards
Rose
Cox
team
manager'.
tir. 16. feb. 2021 kl. 18:51 skrev Rina Begum <Rina.Begum@cases.financial-ombudsman.org.uk>:
Our ref
PNX-3751935-K8X3
Your ref
Dear Mr Ribsskog
Your complaint
Thank you for the information you sent us. You advised you had previously raised this issue with us in 2016, however I was unable to find details of a complaint relating to these matters from 2016. The only complaint we have from 2016 was against The Royal Bank of Scotland. Therefore, I asked for details of the complaint you made reference to from 2016.
The reason why we asked for details of your complaint from 2016 was because you claimed we had previously reviewed this for you, however from the details which I had, it didn't appear to be something we could look into. As I was requesting information from you anyway, I had also requested your final response from the business and the complaint form.
The final response letter would've given us further details on the business and their stance and it usually includes whom you can refer your complaint to, should you continue to remain unhappy. The complaint form simply provides us with a bit more information about your contact details and your complaint, and it also includes a declaration at the bottom. If a complaint form isn't completed, we would've still required a completed declaration from you if we were to proceed further with your complaint. That could've been completed via email, should the form had been a issue. I hope this has clarified and resolved matters for you surrounding the complaint form.
Having looked into this again with no new information, it does appear this isn't something that we can help you with. We deal with a wide range of complaints about financial services – but unfortunately, from the issues you’ve raised, it doesn’t look like your complaint is something we would look into. This is because the business and the type of product/service you’ve complained about is not covered by the Financial Ombudsman Service. Furthermore, the service you’ve complained about wasn’t provided from within the United Kingdom (England, Wales, Scotland and Northern Ireland, but excluding the Channel Islands and the Isle of Man). Whom they are covered by should be available on the final response if you have one, the internet or the providers website.
I appreciate this isn't the answer you were hoping for but there is nothing further we can do to help you and will be closing file.
Kind regards
Rina Begum | Adjudicator | 0800 023 4567
Financial Ombudsman Service | Exchange Tower, London, E14 9SR
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