Erik Ribsskog <eribsskog@gmail.com>
Klage/Fwd: 15
Erik Ribsskog <eribsskog@gmail.com> 28. juli 2021 kl. 19:32
Til: Tony Giang <support@hey.com>
Kopi: juridisk <juridisk@datatilsynet.no>, "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.no, fmovpost <fmovpost@fylkesmannen.no>, post <post@finkn.no>, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>
Hi,
this sounds like you are trying to protect the criminals.
This I have to complain about.
I want a reply from the Managing Director about this.
(I want to know the name of the internet-troll, who has ordered/written this, in my name.
And I want to know how you plan to improve, to avoid that something like this happens again).
Erik Ribsskog
tor. 13. mai 2021 kl. 06:09 skrev Tony Giang <support@hey.com>:
Hey Erik,
I'm afraid we do not have anything else to share or tell you outside of what we have already shared with you back in March.
According to those same policies (https://hey.com/policies/privacy/), we do not hand over any user data without a court order. In this case, we wouldn't even be able to produce any directly actionable data regardless, since the user did not supply their real name or any other identifying information. So it wouldn't be much use anyway.
But if this incident becomes part of a criminal investigation, launched by authorities in your home country, then they can submit a court order to their American counterparts, and we can act upon that. Again, we don't have any identifying information on the user, except the IP address, which you'd also need a court order to pursue a reveal through their ISP, if they happened to use a home account that can be traced in such a way (it's very likely they did not, and instead used a VPN, in which case you will not be able to get anything there either).
I know this is frustrating. The internet is a double-edged sword.
If you face any future harassment from users on HEY that violates our use restrictions, please do reach out again, and we will investigate/cancel the account again.
Best,
- Tony
{#HS:1512109096-7603813#}
On Wed, May 12, 2021 at 11:06 PM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:
Hi,
if you could inform me the name of the troll, (and not only the ip-address), then that would be very fine.
I'm also wondering what you're planing to do, so to avoid that this problem happens again, to me or other people.
I think it's perhaps better if a superior looks at this, (they probably know how to sort with complaints like this).
Erik Ribsskog
lør. 20. feb. 2021 kl. 07:26 skrev Sylvia Chong <support@hey.com>: