Erik Ribsskog <eribsskog@gmail.com>
Klage/Fwd: Verify your HEY backup email
Erik Ribsskog <eribsskog@gmail.com> 10. oktober 2021 kl. 07:11
Til: Chase Clemons <support@hey.com>
Kopi: "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.no, post <post@finkn.no>, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, juridisk <juridisk@datatilsynet.no>, sfovpost@statsforvalteren.no
Hi,
in my last email I asked for this complaint to be sent to the Managing Director.
I can't see that that has happened.
So that I have to complain about.
Please escalate this to the Managing Director now.
(I want to know the name of the internet-troll, who has written/ordered this, in my name.
And I want to know what you're planning to do, to avoid that something like this doesn't happen again).
Erik Ribsskog
man. 21. jun. 2021 kl. 14:57 skrev Chase Clemons <support@hey.com>:
Hey Erik!
I'm Chase - Head of Support here at HEY.com. The account you listed in your email has already been cancelled.
According to our policies (https://hey.com/policies/privacy/), we do not hand over any user data without a court order. In this case, we wouldn't even be able to produce any directly actionable data regardless, since the user did not supply their real name or any other identifying information. So it wouldn't be much use anyway.
But if this incident becomes part of a criminal investigation, launched by authorities in your home country, then they can submit a court order to their American counterparts, and we can act upon that. Again, we don't have any identifying information on the user, except the IP address, which you'd also need a court order to pursue a reveal through their ISP, if they happened to use a home account that can be traced in such a way (it's very likely they did not, and instead used a VPN, in which case you will not be able to get anything there either).
I know this is frustrating. The internet is a double-edged sword.
If you face any future harassment from users on HEY that violates our use restrictions, please do reach out again, and we will investigate/cancel the account again.
—
Chase | he/him | Basecamp.com & HEY.com Head of Support 👋
{#HS:1547002043-7638169#}
On Fri, Jun 18, 2021 at 3:02 AM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:
Hi,
I think this complaint should be sent to the Managing Director and not to some tech-person.
Someone with focus on custommer-support/operations, (at the top of the hiearchy), should reply to this, and not someone from a spesialiced department.
I think your department is there to support your operations-department, and your not meant to deal with custommers/citizens directly.
I think the operations-department is more used to dealing with cases like this.
So I wonder a bit if this a joke, (that I get a reply from a 'nerd-department').
This I want to complain about.
Please escalate this to a superior, (within the operations-department).
(I want to know the name of the internet-troll who has ordered/written this in my name.
And I want to know how you plan to improve, to avoid that problems like this happens again).
Erik Ribsskog
tir. 16. mar. 2021 kl. 17:10 skrev David Heinemeier Hansson <support@hey.com>: