Erik Ribsskog <eribsskog@gmail.com>
Regarding your complaint at the Parliamentary and Health Service Ombudsman - C-2040064
Erik Ribsskog <eribsskog@gmail.com> 3. november 2021 kl. 02:58
Til: Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>
Kopi: Rebecca Redmond <rebecca.redmond@royalmail.com>, Information Rights Team <information.rights@postoffice.co.uk>, Terje Meyer <Terje@aspelund.no>, "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, fmovpost <fmovpost@fylkesmannen.no>, post <post@finkn.no>, abuse@telia.com, polboard <polboard@postoffice.co.uk>, Club Creo <info@clubcreo.com>, firmapost@nkom.no, Politikk Høyre <politikk@hoyre.no>, Akademikerforbundet <post@akademikerforbundet.no>, post <post@finanstilsynet.no>, "post@inkassoklagenemnda.no" <post@inkassoklagenemnda.no>, "postmottak@sivilombudsmannen.no" <postmottak@sivilombudsmannen.no>, "sande.vgs" <sande.vgs@vfk.no>, polcustomercare@royalmail.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, EK Kristiansand kundeservice <kristiansand.kundeservice@posten.no>, postmottak@sd.dep.no, CustomerCare <CustomerCare@postoffice.co.uk>, Finn.Kinserdal@nhh.no, nhh.postmottak@nhh.no, juridisk <juridisk@datatilsynet.no>, Faktura RB <Faktura.RB@posten.no>, tr@forbrukertilsynet.no, postkasse@datatilsynet.no
Hi,
this complaint is really about The Post Office, (like I've explained in my complaint), and not about Royal Mail.
So this I have to complain about.
I wonder if a superior could have a look at this.
For a second opinion.
(Because I think this must be a mistake, from in-experienced case-workers, or something like that.
And that's not something people should accept, I think).
Erik Ribsskog
fre. 9. jul. 2021 kl. 17:40 skrev Phso Enquiries <Phso.Enquiries@ombudsman.org.uk>:
Dear Mr Ribsskog
Your complaint about the Royal Mail
Thank you for giving us information on your concerns about the Royal Mail.
Our role
We make final decisions on complaints that the NHS in England, UK government departments and other UK public organisations have not resolved.
Based on the information you have given us, we have decided that your complaint is not one that can look at so we will not be taking any further action.
Why are you unable to look at my complaint?
We only have the legal power to investigate complaints about certain organisations. We can investigate complaints about the NHS in England and certain government departments and other public organisations in the UK. As your complaint is not about an organisation that we can investigate, we are unable to help you.
You can make a complaint about the Royal Mail by following their complaints procedure where you can find the details for the online form at https://www.royalmailgroup.com/en/about-us/customer-support/online-complaints.
Once you have followed step 1 and 2 of their complaints procedure, you can take your complaint to Postal Redress Service (POSTRS). You can contact them at: https://www.cedr.com/
If your complaint relates to a data breach that occurred in the UK, You may find it helpful to contact to the Information Commissioner’s Office here https://ico.org.uk/make-a-complaint/your-personal-information-concerns/.
I am sorry that we could not look at your complaint. I hope you find the details in this email helpful. If you have any questions about our decision then please contact us using the details in this email.
Please note there are some important details about how we use your information at the bottom of this email.
Yours sincerely
Samaira Ali
Intake Caseworker
T: 0345 015 4033
Important details about how we use your information
We want to make sure that we provide a good service. We might use your complaint for training, monitoring and evaluation purposes or invite you to meetings where we explain more about the Ombudsman’s roles and responsibilities, and ask for your feedback. We will only share any information you provide with our staff or people acting on our behalf.
Your responses will only be shared in an anonymous format, unless you tell us otherwise.
The law allows us to use your contact details in this way. This is known as legitimate interest. If you do not want to take part please tell your caseworker, call us on 0300 061 4222, or email customersurvey@ombudsman.org.uk.
You can change your mind at any time and this will not have any impact on how we handle your complaint.
You can read more about this in our privacy policy. The policy explains how we use and look after information about you, or that could identify you, and how long we keep it. It also explains your rights and how to request your information. You can find the privacy policy online at www.ombudsman.org.uk/information-you-give-us. If you would like a copy in a printed or other format, please contact informationrights@ombudsman.org.uk or call 0345 015 4033.