Erik Ribsskog <eribsskog@gmail.com>
Klage/Fwd: Verify your HEY backup email
Erik Ribsskog <eribsskog@gmail.com> 18. november 2021 kl. 21:16
Til: Chase Clemons <support@hey.com>
Kopi: juridisk <juridisk@datatilsynet.no>, "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.no, post <post@finkn.no>, sfovpost@statsforvalteren.no, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, postkasse@datatilsynet.no
Hi,
in my last email I wrote that I wanted a reply from the Managing Director about this.
I can't see that that has happened.
So that I have to complain about.
(I want to know the name of the internet-troll, who has written/ordered this, in my name.
And I want to know what you're planning to do, to avoid that something like this happens again).
Erik Ribsskog
man. 19. jul. 2021 kl. 15:52 skrev Chase Clemons <support@hey.com>:
Hey Erik!
I'm Chase - Head of Support here at HEY.com. The account you listed in your email has already been cancelled.
According to our policies (https://hey.com/policies/privacy/), we do not hand over any user data without a court order. In this case, we wouldn't even be able to produce any directly actionable data regardless, since the user did not supply their real name or any other identifying information. So it wouldn't be much use anyway.
But if this incident becomes part of a criminal investigation, launched by authorities in your home country, then they can submit a court order to their American counterparts, and we can act upon that. Again, we don't have any identifying information on the user, except the IP address, which you'd also need a court order to pursue a reveal through their ISP, if they happened to use a home account that can be traced in such a way (it's very likely they did not, and instead used a VPN, in which case you will not be able to get anything there either).
If you face any future harassment from users on HEY that violates our use restrictions, please do reach out again, and we will investigate/cancel the account again.
—
Chase | he/him | Basecamp.com & HEY.com Head of Support 👋
{#HS:1573233498-7666244#}
On Thu, Jul 15, 2021 at 9:41 PM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:
Hi,
like I wrote to you on 18/6, I want this to be sent to the Managing Director.
(I want to know the name, of the internet-troll, who has ordered/written this, in my name.
And I want to know, how you plan to improve, to avoid that something like this happens again).
Erik Ribsskog
ons. 5. mai 2021 kl. 19:22 skrev Merissa D <support@hey.com>: