Erik Ribsskog <eribsskog@gmail.com>
Klage/Fwd: Hei frøken
Erik Ribsskog <eribsskog@gmail.com> 4. desember 2021 kl. 13:25
Til: Chase Clemons <support@hey.com>
Kopi: juridisk <juridisk@datatilsynet.no>, "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.no, post <post@finkn.no>, sfovpost@statsforvalteren.no, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>, postkasse@datatilsynet.no, email@basecamp.com, support@basecamp.com, jason@hey.com
Hi,
I my last email I wrote that I wanted a reply from the Managing Director about this.
I can't see that this has happened.
So this I want to complain about.
(I want to know the name of the internet-troll who has written/ordered this in my name.
And I want to know what you're going to do, to avoid that something like this happens again).
Wh
Erik Ribsskog
man. 30. aug. 2021 kl. 13:55 skrev Chase Clemons <support@hey.com>:
Hey Erik!
I'm the manager for our customer support team. According to our policies (https://hey.com/policies/privacy/), we do not hand over any user data without a court order. In this case, we wouldn't even be able to produce any directly actionable data regardless, since the user did not supply their real name or any other identifying information. So it wouldn't be much use anyway.
But if this incident becomes part of a criminal investigation, launched by authorities in your home country, then they can submit a court order to their American counterparts, and we can act upon that. Again, we don't have any identifying information on the user, except the IP address, which you'd also need a court order to pursue a reveal through their ISP, if they happened to use a home account that can be traced in such a way (it's very likely they did not, and instead used a VPN, in which case you will not be able to get anything there either).
If you face any future harassment from users on HEY that violates our use restrictions, please do reach out again, and we will investigate/cancel the account again.
—
Chase | he/him | Basecamp.com & HEY.com Head of Support 👋
{#HS:1615123100-7709465#}
On Sat, Aug 28, 2021 at 10:14 PM CDT, Erik Ribsskog <eribsskog@gmail.com> wrote:
Hi,
like I told you last month.
I want the Managing Director to reply about this.
(I want to know the name of the internet-troll, who has ordered/written this, in my name.
And I want to know how you plan to improve, so that something similar doesn't happen again).
Erik Ribsskog
tir. 25. mai 2021 kl. 14:35 skrev Chase Clemons <support@hey.com>: