torsdag 9. juli 2009

Argos suger på kundeservice. (In Norwegian)




Google Mail - re: Customer Enquiry, Our Ref: ARG4220053X










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




re: Customer Enquiry, Our Ref: ARG4220053X











Erik Ribsskog
<eribsskog@gmail.com>



Thu, Jul 9, 2009 at 7:02 PM




To:
Argos Direct E-Commerce <Order.Enquiries@argos.co.uk>






Hi,

I think this sounds strange.

If you had a system error, why didn't you send the e-mails later?

You still haven't sent me the confirmation e-mail, that I would have used

as an invoice.

Why do I have to contact you about this?

I think you are lousy, on customer-service.

One of Britains biggest companies are this lousy on customer-service!


(Yes, and I've had a complaint about one of your shops in Liverpool, last year as well,
with staff taking calls, when I made an order at the cash-registers).

Is your company infected by 'mob' I wonder?


How can customer-service, in the UK, be so much worse, than what I learned at
the marketing-line, at upper secondary school in Norway?

I bet if this had been America, your company would have had to pay, if I had taken

you to court!

But I guess you aren't operating in America(?)

Why did you only answer about one order, when I clearly wrote about two orders,
in the e-mail.


I know this isn't America, but anyway.

Regards,

Erik Ribsskog


On Thu, Jul 9, 2009 at 6:42 PM, Argos Direct E-Commerce <Order.Enquiries@argos.co.uk> wrote:

Dear Mr Ribsskog,



Subject: Order number 83558210.



Thank you for your e-mail regarding confirmation of your order.



I am sorry you did not receive an email confirmation for the above order, unfortunately we had a system error.



Having checked the system I am pleased to confirm your order has been processed and will be delivered on Monday 13th July 2009 between 12pm and 6pm.



Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.



Regards,





Jerome Vernon

Argos Direct E-Commerce Customer Service Team.



For your reference the above reply is in reference to your earlier email ARG4220053X:



----- Original Message -----

From: "eribsskog@gmail.com" <eribsskog@gmail.com>

Date: 09 July 2009

Subject: Customer Enquiry



Reason for enquiry (header) - Feedback

Reason for enquiry (specific) - Feedback on the website

Comments - I didn't recieve a confirmation e-mail, for the order I placed yesterday, for a dish-washer ++.



The order-numbers, (that I got when I called your customer-support, today), are:



- 83558210



- AD 048963911



How can you not send a confirmation e-mail/invoice?



Regards,



Erik Ribsskog

Title - Mr

First name - Erik

Surname - Ribsskog

Email address - eribsskog@gmail.com

Confirm email address - eribsskog@gmail.com

House name/number -

Street/Road -

Address 3 -

Town -

County -

Country - United Kingdom

Postcode -

Daytime phone number -

Evening phone number -



The information contained in this message or any of its attachments is confidential and may be privileged.



Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.



The views expressed may not be official policy, but the personal views of the originator.



If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.



All messages sent and received by Argos are monitored for viruses, high-risk file extensions, and inappropriate content.



The registered office address of Argos Limited (registered in London, number 1081551) is Avebury, 489-499 Avebury Boulevard, Milton Keynes MK9 2NW.



Please visit our website at http://www.argos.co.uk for further information about Argos.

______________________________________________________________________

This email has been scanned by the MessageLabs Email Security System.

For more information please visit http://www.messagelabs.com/email

______________________________________________________________________














Google Mail - re: Re: Customer Enquiry, Our Ref: ARG4220053X, Our Ref: ARG4220657X










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




re: Re: Customer Enquiry, Our Ref: ARG4220053X, Our Ref: ARG4220657X











Argos Direct E-Commerce
<Order.Enquiries@argos.co.uk>



Thu, Jul 9, 2009 at 7:04 PM




To:
eribsskog@gmail.com






Thank you for your enquiry. Your email has been given a reference of ARG4220657X.



We aim to answer all emails within 48 hours.



If you need to contact us, please call 0845 640 2020.



We are open:



Monday to Friday        8am - 10pm

Saturday                8am - 5pm

Sunday          9am - 5pm



Regards



Argos Direct E-Commerce Customer Services Team





The information contained in this message or any of its attachments is confidential and may be privileged.



Unauthorised disclosure, copying or dissemination of the contents is strictly prohibited.



The views expressed may not be official policy, but the personal views of the originator.



If you are not the intended recipient or have received this message in error, please delete this e-mail and advise the sender by using the reply facility in your e-mail software.



All messages sent and received by Argos are monitored for viruses, high-risk file extensions, and inappropriate content.



The registered office address of Argos Limited (registered in London, number 1081551) is Avebury, 489-499 Avebury Boulevard, Milton Keynes MK9 2NW.



Please visit our website at http://www.argos.co.uk for further information about Argos.

______________________________________________________________________

This email has been scanned by the MessageLabs Email Security System.

For more information please visit http://www.messagelabs.com/email

______________________________________________________________________