Hi,
I think this sounds strange.
If you had a system error, why didn't you send the e-mails later?
You still haven't sent me the confirmation e-mail, that I would have used
as an invoice.
Why do I have to contact you about this?
I think you are lousy, on customer-service.
One of Britains biggest companies are this lousy on customer-service!
(Yes, and I've had a complaint about one of your shops in Liverpool, last year as well,
with staff taking calls, when I made an order at the cash-registers).
Is your company infected by 'mob' I wonder?
How can customer-service, in the UK, be so much worse, than what I learned at
the marketing-line, at upper secondary school in Norway?
I bet if this had been America, your company would have had to pay, if I had taken
you to court!
But I guess you aren't operating in America(?)
Why did you only answer about one order, when I clearly wrote about two orders,
in the e-mail.
I know this isn't America, but anyway.
Regards,
Erik Ribsskog
On Thu, Jul 9, 2009 at 6:42 PM, Argos Direct E-Commerce
<Order.Enquiries@argos.co.uk> wrote:
Dear Mr Ribsskog,
Subject: Order number 83558210.
Thank you for your e-mail regarding confirmation of your order.
I am sorry you did not receive an email confirmation for the above order, unfortunately we had a system error.
Having checked the system I am pleased to confirm your order has been processed and will be delivered on Monday 13th July 2009 between 12pm and 6pm.
Should you require any further assistance please do not hesitate to contact us at order.enquiries@argos.co.uk or call us on 0845 640 2020.
Regards,
Jerome Vernon
Argos Direct E-Commerce Customer Service Team.
For your reference the above reply is in reference to your earlier email ARG4220053X:
----- Original Message -----
From: "eribsskog@gmail.com" <eribsskog@gmail.com>
Date: 09 July 2009
Subject: Customer Enquiry
Reason for enquiry (header) - Feedback
Reason for enquiry (specific) - Feedback on the website
Comments - I didn't recieve a confirmation e-mail, for the order I placed yesterday, for a dish-washer ++.
The order-numbers, (that I got when I called your customer-support, today), are:
- 83558210
- AD 048963911
How can you not send a confirmation e-mail/invoice?
Regards,
Erik Ribsskog
Title - Mr
First name - Erik
Surname - Ribsskog
Email address - eribsskog@gmail.com
Confirm email address - eribsskog@gmail.com
House name/number -
Street/Road -
Address 3 -
Town -
County -
Country - United Kingdom
Postcode -
Daytime phone number -
Evening phone number -
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