onsdag 30. desember 2009

Idag, var det vel, ble jeg vekket av en telefon fra Scottish Power, og jeg fikk også en e-post fra dem i dag




Google Mail - ScottishPower










Google Mail


Erik Ribsskog
<eribsskog@gmail.com>




ScottishPower











McWilliams, Margaret Rose
<MargaretRose.McWilliams@scottishpower.com>



Wed, Dec 30, 2009 at 10:43 AM




To:
eribsskog@gmail.com












 <<2827545 Ribsskog MM.doc>>







 <<2827545 Ribsskog.1  MM.xls>>







Kind regards



Margaret Rose McWilliams (nee MacInnes)

Senior Complaints Advisor

Director's Support Team

Tel: 0141 568 6084 (850 6084 Internal)

e-mail: margaretrose.mcwilliams@scottishpower.com







************************************************************************



This e-mail is intended solely for the person or organisation to which

it is addressed. It may contain privileged and confidential information.

If you are not the intended recipient, you are prohibited from copying,

disclosing or distributing this e-mail or its contents (as it may be

unlawful for you to do so) or taking any action in reliance on it.



If you receive this e-mail by mistake, please delete it then advise the

sender immediately by reply e-mail to MargaretRose.McWilliams@scottishpower.com.



Without prejudice to the above prohibition on unauthorised copying and

disclosure of this e-mail or its contents, it is your responsibility to

ensure that any onward transmission, opening or use of this message and

any attachments will not adversely affect your or the onward recipients'

systems or data.  Please carry out such virus and other such checks as

you consider appropriate.



An e-mail reply to this address may be subject to monitoring for

operational reasons or lawful business practices.



This e-mail is issued by a Scottish Power Group Company. In sending this e-mail the sender

cannot be deemed to have specified authority and the contents of the e-mail

 will have no contractual effect unless (in either case) it is otherwise agreed

between that Scottish Power Group company and the recipient.



The ScottishPower Group companies include, among others:



Scottish Power Limited, company number SC193794; Scottish Power UK Holdings

Limited, company number SC232909; Scottish Power UK plc, company number

SC117120; ScottishPower Generation Limited, company number SC189124;

ScottishPower Energy Retail Limited, company number SC190287;

ScottishPower Energy Management Limited, company number SC215843;

ScottishPower Energy Management (Agency) Limited, company number SC222524;

SP Dataserve Limited, company number SC215842.  All of which companies are

registered in Scotland and have their registered offices at 1 Atlantic Quay,

Glasgow G2 8SP, UK.







2 attachments
2827545 Ribsskog MM.doc
24K
2827545 Ribsskog.1  MM.xls
15K








PS.

Her er brevet som fulgte med:

 

 

SUMMARY of ACCOUNT

 

Pre-payment meter removed on 07-05-08.

 

The first bill issued after the pre-payment meter was removed, showed balance of £53.26 (this bill was estimated and it was issued on 11-08-08, it was for the period 24-04-08 to 11-08-08).

 

You called us on 11-11-08, you advised that you had just finished work and you had no money to pay the bill, however you advised that you would pay it as soon as you got a job - you were unable to provide readings from your meter at this time.

 

The bill for £53.26 was cancelled and replaced with an accurate bill for the period 24-04-08 until the date your pre-payment meter was removed on 07-05-08. This bill showed a credit balance of £139.75, and it was sent to you on 11-12-08.

 

Your next bill was sent to you on 15-12-08 and it was for the period 08-05-08 to 14-12-08. The balance on this bill was £71.50, however this bill was an estimated bill.  You called us on 22-12-08 about the bill for £71.50 - you advised that you could not afford to pay this bill and would call us back on payday.  You did not dispute the estimated readings we used and you did not provide accurate readings.  We agreed that we could set up a direct debit for you if you could pay at least 25% of the bill, however you were unable to make the 25% payment at that time.

 

Despite our conversation of 22-12-08, you called again on 23-12-08 and paid £18.00 (which was approximately 25% of the balance), this was the only payment made to your account between May 2008 and January 2009.  As you paid 25% of the balance, we agreed to set up a direct debit for you for £27.00 per month, commencing 27-01-09.  You did not provide accurate meter readings.

 

Because you paid by direct debit, your next statement was not issued until July 2009.

 

The statement we issued in July 2009 was calculated using accurate meter readings and despite your payments of £27 in January, February, March, April, May and June, there was a debt of £850.17 on your account.  Because of this debt, we increased your monthly payment to £196.00 from 27-08-09 (please note we took a payment of £27 as normal in July).

 

When we tried to take the payment of £196.00 in August, it was returned unpaid and your bank advised that you cancelled the Direct Debit.  Since your payment of £27 in July, you have only made 3 payments of £5.00 to your account, in September, October and November.  Your supply left us on 07-09-09 and the balance due on your account is £882.83.  Please note that the readings used to close your account on 07-09-09 were accurate readings provided by your new supplier.

 

 




PS 2.

Her er et skjema, (over strømforbruk), som også fulgte med e-posten: