onsdag 30. desember 2009

Jeg sendte en ny e-post til Scottish Power




Google Mail - ScottishPower










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Erik Ribsskog
<eribsskog@gmail.com>




ScottishPower











Erik Ribsskog
<eribsskog@gmail.com>



Wed, Dec 30, 2009 at 8:04 PM




To:
"McWilliams, Margaret Rose" <MargaretRose.McWilliams@scottishpower.com>






Hi,

thank you very much for your e-mail!

I've been unemployed, since November of last year, you see.

(Even if I have a two year university-level degree, in information technology, from Norway, and ten years experience from management.


But it's the finance-crisis, I guess.

Something like this, I don't even get to interviews, maybe since I'm from Norway).

So I couldn't pay £196 a month, and when I didn't get any answer e-mail from your customer-support, then I switched to E-On, some moths ago.


And I pay £53 a month to them now, since that's what I can afford, since I'm on a budget, since I'm unemployed.

I've called the CCCS, (who I have set up a budget with, with advice from them), and they advice me to priorotise electricity, water, phone and council-tax.


Since my new electricity-supplier is E-On, then the CCCS advised me to priorotise them.

And to send to Scottish Power a token-payment, each month, untill I get a new job.

(Which should be well within my reach, since I have a good education and have long experience from management etc).


That's why I've called Scottish Power, and offered to pay a token payment each month, untill I get a job, and then increase the payment.

But, a company called CCR, I think, says they are operating on behalf of you, and want to send people to my building, even if I tell them I've contacted you, the CCCS and the Energy Ombudsman.


Since I have in October I think, set up a five pounds token-payment arrangement, with Manice, I think his name was, who called me from Scottish Power.

Still, the credit-company is contacting me regurarly.


So that's why I contacted the Energy Ombudsman.

Also since I thought it was strange to increase the payments from £27 to £196 almost overnight.

I think you should have made meter-redings more often.


I'm from Norway, so I didn't know how to read the meter, at first, (but I've learned now).

Maybe your customer service representatives should be a bit more pacient with the foreign customers, like me, and explain them how to take the readings?


Anyway, I've ordered a gadget from E-ON now, which will show how much power I use, in pounds and pence.

So then I can save more on the electricity.

And it's not that easy for me to save eighter, since I'm unemployed, but I work with getting myself a new job, every day, so I hope to get a new job, matching my qualifications soon.


I also have an inheritance, from my grandmother, Ingeborg Ribsskog born Heegaard, from Denmark, coming up.

She died this summer, but my relatives in Norway, don't contact me, and they don't send me my important documents I have in Norway, and don't send me my money after my grandmother, so my relatives don't act like my relatives, at all, I'd say, so it isn't like I have a big family in Norway who could help me out.


I bought a book with Scottish castles in it actually, in the 'antikvariat', and sent to my grandmoter, Ingeborg, in 2008, from here in Liverpool, and that book she liked she said.

So it isn't to be unkind against Scottish Power, but I haven't got any money you see, since I'm unemployed, and my relatives in Norway are messing with me.


But the CCCS advices me to offer you a token payment payment-plan, untill I get a job, so I hope this is alright with you.

Thanks again for your correspondence, and sorry about the problems with this!


Yours sincerely,

Erik Ribsskog


On Wed, Dec 30, 2009 at 10:43 AM, McWilliams, Margaret Rose <MargaretRose.McWilliams@scottishpower.com> wrote:







<<2827545 Ribsskog MM.doc>>







<<2827545 Ribsskog.1 MM.xls>>







Kind regards



Margaret Rose McWilliams (nee MacInnes)

Senior Complaints Advisor

Director's Support Team

Tel: 0141 568 6084 (850 6084 Internal)

e-mail: margaretrose.mcwilliams@scottishpower.com







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