Dear Mr Ribsskog
I am sorry that you have had to contact us regarding Liverpool Post Office branch.
Please could you supply your full postal address quoting the above reference number. This will enable us to respond to you directly once our investigations are complete. You should expect to receive a full response within 10 working days.
If you need to contact us, please phone us on the number shown below quoting our reference number. Or you can e-mail us via polcustomercare@royalmail.com
Yours sincerely
Kevin Storr
Customer Service Advisor.
Telephone: 08457 22 33 44
Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing)
Please can we log this Post Office complaint and initial action.
Thanks
From: Joanne E Robinson On Behalf Of PostalReview
Sent: 06 April 2011 11:30
To: Eleanor Johnston
Subject: Complaint
First
---------------------- Forwarded by Joanne E Robinson/e/POSTOFFICE on 06/04/2011 11:31:58 ---------------------------
![Inactive hide details for Erik Ribsskog <eribsskog@gmail.com>]()
Erik Ribsskog <eribsskog@gmail.com>
Hi,
this is really a complaint about the Post Office at 1-3 South John St., in
Liverpool.
But I couldn't find the right e-mail address, on the Royal Mail website, so
I'm sending this to you.
Maybe you can forward it to the right e-mail address?
I went at the Post Office, and when I got first in the queue, they opened
the travel money-'windows', for the customers.
I was called to number 15, but an old woman, who wasn't queuing, went before
me, to number 15, while I walked passed number 1 to 14.
So a devil-worshiper, (I think he was, since he had black rings), noded at
me, to go to him, in number 14, as I could understand him.
I had three packs to Norway, weighing differently.
But he took the same price, for all three.
Usually I get a recept, for each pack, but today I only got the receipt for
paying by card, I think I have to call it.
Then I asked about this, and he made three new recepts, with the addresses
on.
This wasn't what I really asked for, I just wanted one recept per pack, like
I normally get.
I think my experience at the Post Office today was awkward.
Am I meant to tell that all packs _don't_ weigh the same?
I put all of them on the weight, one after the other.
Just wondering.
I hope you can explain about this.
Best regards,
Erik Ribsskog
(See attached file: C.htm)
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