Hi,
are you sure this is at the right level?
This is a business-case, and I suspect the people messing with my packs at Post Office could be devel-worshipers/al quaida.
I'm losing at a lot of business due to that the customers on my web-shop now are sceptical to the Post Office/Royal Mail.
I've switched Post Office now, from W.H. Smith, in Liverpool One, to India Building, which is a dedicated Post Office, and not a post-in-shop.
They told me the packs should have been weighed, and that the manager at Liverpool One is named Linda.
Maybe she should be informed?
I was at the Post Office in Livepool One last week as well, with two or three packs, and then an African woman working there, screamed at me, since I hadn't written the addresses on the packs, but I usually used the Post Box, so I wanted to learn how to do them from scratch, maybe you had some forms, or the staff could help with the forms, since they done that earlier at India Building.
But she complained about the queue, but I know there is a queue in the Post Office, I'm a good customer of yours, I've sent packs for £100 I think now.
Something like this.
Maybe she was Al Quaida, or something?
I don't think you should have closed your dedicated Post Office, in St. John's.
The service there was much better that in the W.H. Smith one.
The W.H. Smith one is your biggest Post Office in Liverpool, and it isn't even a proper Post Office.
This isn't a good idea, I think, if I'm allowed to complain.
It was much better with the proper Post Office.
This new one is like a muslim Post Office I think.
But anyway.
Just to update about the complaint, and to try to get it on the right shelf, so to speak.
Regards,
Erik Ribsskog
2011/4/8 polcustomercare@royalmail.com <polcustomercare@royalmail.com>
Dear Mr Ribsskog
Thank you for your email advising us of your contact details.
I have passed this information onto our Customer Care Team who are dealing with your complaint.
If you need to contact us, please phone us on the number shown below quoting our reference number. Or you can e-mail us via polcustomercare@royalmail.com
Kind regards
Kevin Storr
Customer Service Advisor.
Telephone: 08457 22 33 44
Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing)
Hi,
thank you for your e-mail!
My address is Erik Ribsskog, Flat 3, 5 Leather Lane, Liverpool, L2 2AE.
Best regards,
Erik Ribsskog
2011/4/7 polcustomercare@royalmail.com
>
>
> Dear Mr Ribsskog
>
>
>
> I am sorry that you have had to contact us regarding Liverpool Post
Office
> branch.
>
>
>
> Please could you supply your full postal address quoting the above
> reference number. This will enable us to respond to you directly once our
> investigations are complete. You should expect to receive a full response
> within 10 working days.
>
>
>
> If you need to contact us, please phone us on the number shown below
> quoting our reference number. Or you can e-mail us via *
> polcustomercare@royalmail.com*
>
> * *
>
> Yours sincerely
>
>
>
> Kevin Storr
>
> Customer Service Advisor.
>
>
>
> Telephone: 08457 22 33 44
>
> Textphone : 08457 22 33 55 (For the Deaf and Hard of Hearing)
>
> ------ ORIGINAL MESSAGE -----
>
> FROM: eleanor.johnston@royalmail.com
>
>
> ------------------------------
>
> *From:* Joanne E Robinson *On Behalf Of *PostalReview
> *Sent:* 06 April 2011 11:30
> *To:* Eleanor Johnston
> *Subject:* Complaint
>
>
>
> First
> ---------------------- Forwarded by Joanne E Robinson/e/POSTOFFICE on
> 06/04/2011 11:31:58 ---------------------------
>
> [image: Inactive hide details for Erik Ribsskog
]Erik
> Ribsskog
>
> *Erik Ribsskog *
> Sent by: Erik Ribsskog
>
> 05/04/2011 18:51
>
>
>
> To: postalreview@royalmail.com
> cc:
> Subject: Complaint
>
>
> Hi,
>
> this is really a complaint about the Post Office at 1-3 South John St.,
in
> Liverpool.
>
> But I couldn't find the right e-mail address, on the Royal Mail website,
so
> I'm sending this to you.
>
> Maybe you can forward it to the right e-mail address?
>
> I went at the Post Office, and when I got first in the queue, they opened
> the travel money-'windows', for the customers.
>
> I was called to number 15, but an old woman, who wasn't queuing, went
> before
> me, to number 15, while I walked passed number 1 to 14.
>
> So a devil-worshiper, (I think he was, since he had black rings), noded
at
> me, to go to him, in number 14, as I could understand him.
>
> I had three packs to Norway, weighing differently.
>
> But he took the same price, for all three.
>
> Usually I get a recept, for each pack, but today I only got the receipt
for
> paying by card, I think I have to call it.
>
> Then I asked about this, and he made three new recepts, with the
addresses
> on.
>
> This wasn't what I really asked for, I just wanted one recept per pack,
> like
> I normally get.
>
> I think my experience at the Post Office today was awkward.
>
> Am I meant to tell that all packs _don't_ weigh the same?
>
> I put all of them on the weight, one after the other.
>
> Just wondering.
>
> I hope you can explain about this.
>
> Best regards,
>
> Erik Ribsskog
> *(See attached file: C.htm)*
>
>
(See attached file: C.htm)
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