fredag 8. april 2011

Jeg sendte en ny e-post til Tesco




Gmail - Tesco










Gmail


Erik Ribsskog
<eribsskog@gmail.com>




Tesco











Erik Ribsskog
<eribsskog@gmail.com>



Fri, Apr 8, 2011 at 5:47 PM




To:
Executive Response <ceo.customerservice@tesco.co.uk>






Hi,

thank you for your e-mail!

It was also the same problem at Tesco, Liverpool One yesterday and today.

Yesterday, you only had small carriers, so I asked the Tesco-woman there, if the carriers where for tooth-paste.


And she said they were for sandwiches.

But how can people carry 2 liter bottles of water/cola etc., in sandwich-carriers?

And today, there were almost no carriers in the automated check-outs.


I lived in London a couple of weeks, at the beginning of 2005, and in Kensington, they had a Sainsburys with self-service check-outs, already in 2005.

And they were never out of carriers.


I shoped there a lot of times.

I also have a complaint against W.H. Smith/the Post Office, in Liverpool One, where I wonder if they are infected with devil-worshipers/al quaida.

Is this with few carriers a muslim tradition?


Once in a muslim Off Licence in Sunderland, (near the Forge where I lived, I studied at the University of Sunderland), they were also out of carriers.

Is the Tesco Liverpool One a muslim/Al Quaida-shop, I'm wondering?


Is this why they're always low on carriers?

I've seen the muslims praying and protesting outside of this shop, against Kadaffi, etc.

Aren't Tesco shops supposed to be Tesco-shops, even if they are in a muslim, catholic or whatever area.


Shouldn't one expect to get the same level of service in any Tesco-shop?

Just something I thought about here.

Best regards,

Erik Ribsskog



On Fri, Apr 8, 2011 at 2:58 PM, Executive Response <ceo.customerservice@tesco.co.uk> wrote:

Dear Mr Ribsskog



Thank you for your email, which has been forwarded to our Chief Executive's office. Please accept my apologies for the delay in replying to you.



I am currently looking into the details of your complaint and will contact you again shortly.



Kind Regards



Yvonne Edmonds

Customer Service Executive









----- Original Message -----

From: "Erik Ribsskog" <eribsskog@gmail.com>

Date: 06 April 2011

Subject: Re: Fwd: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in Liverpool



Hi,



thank you for your e-mail.



It's the first time I've heard of a food-shop-chain not being able to get

hold of enough carrier bags.



I don't buy this.



There are thousands of suppliers of carrier-bags, in the world.



You must be lying I think.



I'd like this complaint to be escalated again, to the Tesco Managing

Director.



Erik Ribsskog





On Wed, Apr 6, 2011 at 7:19 PM, Tesco Customer Service <

customer.service@tesco.co.uk> wrote:



> Dear Erik

>

> Thank you for your reply.

>

> Please allow me to introduce myself. My name is Richard Kemp and I am a

> Team Leader at Tesco Customer Services. I have been asked to email you as

> you have requested your email to be escalated to a Manager.

>

> Firstly, please allow me to apologise for any disappointment and

> inconvenience caused to you in regards the lack of availability of our

> Carrier Bags. I can appreciate your concerns and I apologise for this.

>

> In regards the lack of Carrier Bags in our Stores, We are aware that there

> are not enough Carrier Bags for our customers and that Stores are frequently

> running low on them, however, we are taking the necessary precautions so

> that we can prevent this happening again. Our Suppliers are aware and they

> are doing all they can to send more to us.

>

> With this in mind, we do encourage our Customers to bring in their own

> Carrier Bags so that they can gain extra Clubcard points as an incentive to

> reduce the amount used and recycle to be greener in the environment.

>

> I hope you can appreciate our position on this matter and that I have

> explained this for you.

>

> In addition, I was concerned to hear of the problems that you are having

> with your Prawn Curries and them beeping at the Self Service Checkouts.

> Before I can comment on this, I ask that you expand on this and advise me

> what exactly you mean as I do not want to give you an answer that is not

> relevant.

>

> Once more, I would like to thank you for taking the time to contact me and

> I am sorry to hear that you feel you are being harassed in our Stores with

> regards to your complaint. Please let me assure you this is not our

> intention and I hope that we can continue to look forward to you loyal

> custom at Tesco.

>

> Kind Regards

>

>

> Richard Kemp

> Team Leader

> Tesco Customer Service

>

> ----- Original Message -----

> From: "Erik Ribsskog" <eribsskog@gmail.com>

> Date: 06 April 2011

> Subject: Fwd: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re:

> Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in

> Liverpool

>

> Hi,

>

> also, you make the prawn curry beep, in the un-manned check-out.

>

> (The £1 Frozen Tesco Prawn Curry).

>

> Is this because I buy the frozen curries, sometimes on week-days, and have

> complained on the shortage in carriers?

>

> You sometimes only have a few carriers, in the un-manned check-outs.

>

> Why is this?

>

> Why don't you do it properly, when you stock carriers?

>

> It's like you keep it at only a few carriers.

>

> I wonder is this some kind of harassment of me/the customers.

>

> I've worked as a food shop manager myself, and think this is peculiar.

>

> Just as a new complaint, in this complaint-case, I think I have to call it.

>

> Regards,

>

> Erik Ribsskog

>

>

> ---------- Forwarded message ----------

> From: Erik Ribsskog <eribsskog@gmail.com>

> Date: Fri, Apr 1, 2011 at 5:50 PM

> Subject: Re: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re:

> Re:

> Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in

> Liverpool

> To: Tesco Customer Service <customer.service@tesco.co.uk>

>

>

> Hi,

>

> but the shop I mentioned, is sometimes out of regular carrier-bags.

>

> So one have to use the smallest carrier-bags, or buy some bags without your

> logo on.

>

> Shouldn't you have any goods in stock, including regular carrier-bags?

>

> It seems to me that you avoid this issue.

>

> Do you police that customers don't pollute to much, in the check-out?

>

> By refusing to let them have enough carriers?

>

> Are you the pollution-police?

>

> I don't think people should be harrased in the shops.

>

> You could use your Clubcard-leaflets, or something, to inform people about

> the environment, etc.

>

> But it should be in the way, that one almost have to start fighting with

> Tesco-staff, or look all around the shop, to find carriers.

>

> I've worked as a food shop manager, for ten years, and have bought my own

> groceries, since the 80's.

>

> And this shortage of carriers, I've only seen once before.

>

> And that was in an immigrant-shop in Sunderland, which had ran out of

> carriers, right before Christmas 2004.

>

> I can't see that you appologise here, for running out of carriers.

>

> This I think is a bit strange, since I've worked with custommer-support for

> many years and gone to business Upper Secondary-school and University

> College.

>

> So maybe you could let your line-manager have a look at my complaint for a

> second opinion, I'm wondering.

>

> Thanks in advance for any help!

>

> Regards,

>

> Erik Ribsskog

>

>

> On Fri, Apr 1, 2011 at 5:36 PM, Tesco Customer Service <

> customer.service@tesco.co.uk> wrote:

>

> > Dear Erik

> >

> > Thank you for your email.

> >

> > We adjust the specification of our bags from time to time, to strike that

> > difficult balance between their environmental impact and ensuring the

> bags

> > are strong enough for customers to use with confidence.

> >

> > We started to issue new carrier bags to our stores in February 2011.Our

> old

> > bags were too thin, which meant that customers were using more of them,

> for

> > example by not filling bags fully or by double bagging. Customers also

> told

> > us they couldn’t reuse the weaker bags at home, and there were a small

> > number of occasions when bags split when they were full of shopping.

> >

> > Our new bags no longer have the biodegradable additive in them, which

> made

> > them weaker. Removing this additive will help make our bags stronger

> > addressing recent customer concerns and helping re-use and recycling.

> >

> > We have taken the step to remove the biodegradable additive because -

> > having reviewed the science - we believe that we can help to reduce

> > single-use carrier bags more effectively through encouraging re-use and

> > recycling. We offer a range of affordable reusable bags in all our

> stores,

> > and instead of displaying carrier bags at checkouts, our staff ask

> customers

> > if they will be reusing bags and offer them single-use bags if not.

> >

> > We also offer green Clubcard points to customers who re-use bags in

> store.

> > A Tesco customer now uses more than 50% fewer carrier bags than in August

> > 2006, when we first introduced green Clubcard points. In terms of

> recycling,

> > at the end of their life Tesco carrier bags can be recycled at most Tesco

> > stores and through Tesco.com delivery drivers.

> >

> > If you have any further queries please do not hesitate to contact me at

> > customer.service@tesco.co.uk quoting TES9353027X.

> >

> > Kind Regards

> >

> >

> > Matthew Maycock

> > Customer Service Manager

> > Tesco Customer Service

> >

> > ----- Original Message -----

> > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > Date: 12 March 2011

> > Subject: Complaint about 'shortage' on carriers/Fwd: TES7757419X Re: Re:

> > Complaint about you Tesco-shops at Clayton Sq. and Liverpool One, in

> > Liverpool

> >

> > Hi,

> >

> > I shop in the Tesco-shop in Liverpool One, (the Super shop), since it's

> the

> > shop with most 'order-lines', in Liverpool City Centre, and you have low

> > prices, on your 'value'-line.

> >

> > (I'm unemployed you see).

> >

> > There is a problem, with that almost every time I go to that shop, (this

> > was

> > also a problem on Thursday, and also in 2010, like one can see in my

> > forwarded e-mail).

> >

> > Why are you also out of carrier-bags?

> >

> > I also shop at Aldi, Lidl and Home Bargains, and they are never out of

> > carrier-bags.

> >

> > I've also been a shop-manager in the Rimi-chain, in Norway, from 1998 to

> > 2002, and if we had forgotten to order carriers, then we drove and

> > collected

> > them at another Rimi-shop.

> >

> > This is a re-occouring problem at this Tesco-shop.

> >

> > How can there be a shortage in carrier-bags?

> >

> > I've also worked in packaging, on behalf of Packaging Europe, in Norwich,

> > and I know that there are thousands of suppliers of carrier-bags, in

> > Europe.

> >

> > This must be a manager-problem at Tesco Hanover St., (the Super shop), I

> > think.

> >

> > There's nothing super about a shop which haven't got carriers.

> >

> > So you should maybe call it 'almost Super Shop'.

> >

> > Something like that.

> >

> > And please don't ask me to call you again about this.

> >

> > If you can't write it in an e-mail, it's because you have something to

> > hide,

> > it seems to me.

> >

> > This is very poor customer-service by Tesco!

> >

> > Regards,

> >

> > Erik Ribsskog

> >

> >

> > ---------- Forwarded message ----------

> > From: Tesco Customer Service <customer.service@tesco.co.uk>

> > Date: Tue, Jul 6, 2010 at 3:55 PM

> > Subject: TES7757419X Re: Re: Complaint about you Tesco-shops at Clayton

> Sq.

> > and Liverpool One, in Liverpool

> > To: eribsskog@gmail.com

> >

> >

> > Hi Erik

> >

> > Firstly, I'd like to apologise for the delay in getting back to you.

> > Please

> > let me assure you that we always try to respond to our customers' queries

> > in

> > a timely manner and I'm sorry that due to high volumes of contact, this

> has

> > not happened on this occasion.

> >

> > Having read your email thoroughly I think this would be best resolved if

> we

> > could talk this through. So, if you can email me back your telephone

> > number

> > with a convenient time to call then I will contact you. If you would

> > prefer, I can be contacted on 01382 822528.

> >

> > If you have any further queries please do not hesitate to contact us at

> > customer.service@tesco.co.uk quoting TES7757419X.

> >

> > Kind Regards

> >

> >

> > Keir Duncan

> > Team Leader

> > Tesco Customer Service

> >

> >

> >

> > ----- Original Message -----

> > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > Date: 24 June 2010

> > Subject: Re: Complaint about you Tesco-shops at Clayton Sq. and Liverpool

> > One, in Liverpool

> >

> > Hi,

> >

> > this isn't about the carrier-bags, this is about the harrassment.

> >

> > I also mentioned which shops it was in the subject-line.

> >

> > I've been working as a shop-manager in Norway, and I know that only old

> > women brings old bags to the shop.

> >

> > I would sometimes sit in the check-out, and I asked everyone, 'do you

> want

> > a

> > carrier'.

> >

> > And sometimes men would reply, 'Of course I want a carrier, do you think

> > I'm

> > an old woman ("gammel kjærring" in Norwegian)'.

> >

> > I don't think you take my complaint seriously.

> >

> > And your spelling isn't even right.

> >

> > Could you please escalate this complaint, as I've overheard that I'm

> being

> > used as a 'target guy', I think this could be some mobster-activity.

> >

> > I've also had more or less similar complaints against Tesco from before,

> > which you neighter took serious.

> >

> > So I'm going to put a lawyer on you if you don't take this serious now,

> if

> > I

> > get the oppertunity later.

> >

> > My patience with you is ran out, unfortunately.

> >

> > Bag for life, and poppy-bags, this isn't what I contact you about, it's

> the

> > harassment.

> >

> > Is this so difficult for you to understand?

> >

> > Bags for life and poppy-bags are fine.

> >

> > But only as long as you also have the regular bags.

> >

> > But you have made this into a discussion about bags, when it really is

> > about

> > harrassment, so you just make me more annoyed really.

> >

> > Is 'customer-support' something that your company don't know what means?

> >

> > Erik Ribsskog

> >

> >

> > On Thu, Jun 24, 2010 at 1:45 PM, Tesco Customer Service <

> > customer.service@tesco.co.uk> wrote:

> >

> > > Dear Erik

> > >

> > > I'm sorry to hear that you have been having problems obtaining carrier

> > bags

> > > recently when you visit our Stores in Liverpool recently. I can

> > understand

> > > how frustrating this must be for you.

> > >

> > > I have been unable to contact anyone as you have not said which stores

> > you

> > > shop in. However, if you let me know I wold be more than happy to

> contact

> > > the stores concerned.

> > >

> > > However, If I might suggest that perhaps you may be able to purchase a

> > Bag

> > > for Life when you visit one of our Stores. They start at 45pence and go

> > up

> > > to over a £1.

> > >

> > > You would get Clubcard points for buying the bag, and an extra point in

> > > store every time that you used the bag. It would actually pay for

> itself

> > in

> > > no time at all.

> > >

> > > These bags are heavy duty and have special slots for bottles to stand

> up

> > in

> > > at the side so you can balance your shop.

> > >

> > > Once again, I'd like to apologise for any inconvenience this may have

> > > caused you.

> > >

> > > If you have any further queries please do not hesitate to contact me at

> > > customer.service@tesco.co.uk quoting TES7755298X.

> > >

> > > Kind Regards

> > >

> > >

> > > Frances Brierley

> > > Customer Service Manager

> > > Tesco Customer Service

> > >

> > > ----- Original Message -----

> > > From: "Erik Ribsskog" <eribsskog@gmail.com>

> > > Date: 24 June 2010

> > > Subject: Complaint about you Tesco-shops at Clayton Sq. and Liverpool

> > One,

> > > in Liverpool

> > >

> > > Hi,

> > >

> > > lately, your shops in Liverpool, (the two shops mentioned above), have

> > > stopped ordering enough carrier-bags.

> > >

> > > So I have to buy the poppy-bags, if I can find them.

> > >

> > > But, your representative, at Liverpool One, the other day, was

> harrassing

> > > the customers.

> > >

> > > She told me to put more food in the carriers, than I had done.

> > >

> > > I think you staff go to close.

> > >

> > > I'm from Norway, and when I studied in Sunderland, my flat-mates and

> > fellow

> > > exchange-students, from around Europe, told me I shouldn't drink the

> > > tap-water here.

> > >

> > > So I buy like 4 liters perhaps, (around 8 pints), of tap-water, in the

> > > shop,

> > > or carbonated water, or 'pop', if I can afford it, since I'm

> unemployed,

> > > and

> > > sometimes even lager.

> > >

> > > So Tesco can't expect me to carry like five kilos, in one carrier-bag,

> > > because they are very thin.

> > >

> > > I remember once, when I was a child, and lived in Mellomhagen, in

> Norway,

> > > and my mother sent me to the Co-op shop, (Samvirkelaget), to buy

> several

> > > liters of milk etc.

> > >

> > > And then the carrier-bag, tore apart, from the weight of the milk, when

> I

> > > was half-way home.

> > >

> > > I was maybe six years old.

> > >

> > > What are one supposed to do then.

> > >

> > > One can put all of this in ones pocket.

> > >

> > > One have to stand there and look stupid.

> > >

> > > Like I had to, untill my mother came to find me, maybe 15 minutes

> later.

> > >

> > > The woman who I met who lived close to where this happened, didn't want

> > to

> > > give me a carrier.

> > >

> > > So I don't think you can expect people to not use enough carriers, to

> get

> > > ones shopping home, with the carriers in one piece.

> > >

> > > This is harassment and patronising, that your representatives do.

> > >

> > > This I wanted do complain about.

> > >

> > > This seems like something they would do in the Soviet-union.

> > >

> > > I used to be a shop-manager in Norway, (in Rimi), and if we ran out of

> > > carrier-bags, I would drive to a another Rimi-shop, and borrow

> > carrier-bags

> > > from them, untill we got more ourselves.

> > >

> > > This has happened to me three times, in the last week or two, in

> > Liverpool.

> > >

> > > And if I complain, then I'm being harrassed by inpolite shop-workers,

> who

> > > tell me to put more food, in each bag.

> > >

> > > Next time, I'll ask them to go home with me then, and pick up

> everything

> > > that falls out, when the bags tear from the weight of to much food in

> > them.

> > >

> > > And don't give me line that I got from the same shop-woman, about that

> I

> > > should save the enviroment.

> > >

> > > That's also to patronise your customers.

> > >

> > > I go to the shop to get food, not to be preached at.

> > >

> > > Is Tesco a food-shop or a radical environmental-organisation at war?

> > >

> > > Please explain this to me.

> > >

> > > And please get your shops to order enough carrier-bags.

> > >

> > > This is annoying, that you haven't got enough of them, and I think I'm

> > > going

> > > to shop a lot at Aldi, when that shop starts now this automn, in

> > Liverpool

> > > City Center, because this never happened, when I lived in Sunderland,

> and

> > > shopped at Aldi there.

> > >

> > > Regards,

> > >

> > > Erik Ribsskog

> > >

> >

>