Erik Ribsskog
<eribsskog@gmail.com>
To Graham Roberts, Benefit Officer/Fwd: Thank you for your email
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Dec 5, 2012 at 1:07 PM
To:
Benefits Service <benefits.service@liverpooldirectlimited.co.uk>
Hi,
thank you for your letter from 29/11, which I recieved today.
Like I explain in the forwarded e-mail, to LHT, it has been a misunderstanding, from my side, regarding the Housing Benefit.
Some payments have just been labeled 'expess', (or something similar), on my online bank-statement.
And these payments have been in the region of what the Housing Benefit normally is.
So I have assumed that these payments where the Housing Benefit, (sent to my bank-account).
But I'm now going to contact RBS, to get it clear, who these payments have been from.
(I guess they have been from JCP, who have sent me two or three Jobseekers Allowances, in one payment).
I'm sorry about the problems due to this understanding!
(I'm going to complain to RBS about the problems with the bank-statement).
Sorry again about this!
Yours sincerely,
Erik Ribsskog
PS.
I got a letter from LHT, (sent 24/10), which I attach a scanned copy of.
And there they mention that my Housing Benefit had been stopped.
So that's why I was sure it was the Housing Benefit, that had been sent to my bank-account directly.
(Like when I lived in Leather Lane, a couple of years ago).
Because I have gotten no letters about the mentioned payments, in the post.
And like I've mentioned above, it hasn't been easy interperated my bank-statement.
Sorry again about the problems with this, and thanks again for the letter!
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Dec 5, 2012 at 12:37 PM
Subject: Re: Thank you for your email
To: LHT Customer Service <csc@lht.co.uk>
Hi,
thank you for your e-mail!
Today I got a letter from the Council, which I attach.
Today I got a letter from the Council, which I attach.
It says they have sent my Housing Benefit to you, every month.
So it has been a misunderstanding.
Because I got a letter from you last month, (which I attach a scanned copy of), where you told me that my Housing Benefit had been canceled.
So I then assumed that some payments I got on my RBS-account, where the Housing Benefit, from the Council, (because I complained about that the Housing Benefit had been stopped).
So I thought the Council had starting sending me the Housing Benefit, (like they did when I lived in Leather Lane, a couple of years ago).
Because it doesn't say on my RBS-statement, who the mentioned payments, (which I mention in my earlier e-mails to you, which you sent to Laura Murphy), on my bank-statement.
So I have assumed they were Housing Benefit.
Since they were in the region of £300-400.
(And not in the region of £140, which the Jobseekers Allowance is).
But I'm going to contact RBS now, to check up on this.
I send copies to the Council and the Jobcentre, as updates, (since I've contacted them earlier about these payments).
Sorry about the misunderstanding.
The payments have used said 'express', (or something similar), on my online bank-statement.
So this has lead to me misunderstanding about this, unfortunately, it seems.
So I'm going to complain to RBS about this.
Sorry again about the problems with this!
Yours sincerely,
Erik Ribsskog
Hi Erik, I have forwarded both emails over to Laura Murphy as requested.
Thanks
Chris McAuley
Customer Service Officer
Liverpool Housing Trust
Priory House
Northway
Runcorn
WA7 2FS
Tel: 01928 796000
E-Mail:
csc@LHT.CO.UK
Web:
www.lht.co.uk
Liverpool Housing Trust is part of the Symphony Housing Group
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 02 December 2012 01:09
To: Benefits Service
Cc: LHT Customer Service
Subject: Re: Thank you for your email
Hi,
just to update a bit about this.
But from my memory, I can only remember to have recieved Housing Benefit, (which I first thought was Jobseekers Allowance), in September and November.
So I hope you can send me the Hounsing Benefit-payment for October as well.
And I got one payment in November, on a bit more than £400, (I think it was).
So I think I've gotter more than £200 to little in Housing Benefit from you, in the months: September, October and November.
Hope this is alright!
Yours sincerely,
Erik Ribsskog
On Sun, Dec 2, 2012 at 12:16 AM, Benefits Service <Benefits.Service@
Thank you for your email. We aim to reply to this within 10 days.
If you are a Council Tax account holder we would like to set your account up for electronic billing, if appropriate.
This is one of the ways that helps us to keep Council Tax increases as low as possible.
You do not need to do anything unless you DO NOT want to receive your bills electronically. If this is the case
please reply revenue.service@liverpool.gov.
stating that you do not want to receive an e-bill.
If we do not receive a reply from you, you will shortly begin to receive your bills to this email address.
Please note that emails from third parties are excluded.
Please include your Council Tax reference or the property address in your reply.
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