Re: Ticket ID: [#199674] Update/Fwd: Refund
Erik Ribsskog
Til: Customer Support
Kopi: admin@tpos.co.uk, Info
Hi,
thank's for the reply!
I didn't have time to sort with this at the time.
(I lived at hotels and changed hotel quite often during the delays from Golding.
Since I didn't think it would take more than a few days to get the keys to flat, (which I had been promissed)).
But I now send a copy about this to the Property Ombudsman.
So perhaps they can deal with it.
Thanks for the help!
Best regards,
Erik Ribsskog
2017-08-22 13:39 GMT+02:00 Customer Support
Good afternoon Erik,
Thank you for your email and I am sorry to hear you have experienced this with this agent.
If you wish to make a formal complaint against the estate agent in question you need to follow their in house complaints procedure or report this to the Property Ombudsman or Trading Standards.
I do apologise I am not able to assist with this any further,
Kind Regards,
Roseanna Underwood
Customer Experience Team
My Happy: A gaming room!
T: 01908 712 300
E: customersupport@rightmove.co.uk
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On Mon, 21 Aug at 11:27 AM , Erik Ribsskog
Hi,
this is a new update.
These have dragged out a letting-process for weeks and weeks.
They have first shook hands with me, and told me, a flat was mine.
And after this they have repeatetly not sent promissed forms by e-mail.
When I then went to their city-centre-office, they forged a file, and wrote nonsense, on a form, after I had signed it, and behind my back.
(This I noticed some days later, when I returned there, since they didn't send an e-mail the same day, as promissed.
And an Amy there showed me the mentioned form, wich then had some other hand-writing than mine, added on it).
And they are lying and lying about the rent, etc.
(Which should be possible to se, on the Rightmove-site, I reackon).
And I've told them I would get back to them, when I've found out, how much they owe me.
Yet they send me more non-sense e-mails, and waste more of my time.
This has now wasted a lot of my time and also money, (since I've had to stay longer at hotels, after moving over again from Norway, due to that this company is doing sabotage/warfare against me, I have to call it, since they lie, and do fraud etc., to make problems for me, it seems).
This I wanted to complain about.
Regards,
Erik Ribsskog
---------- Forwarded message ----------
From: Katherine
Date: 2017-08-21 10:45 GMT+01:00
Subject: Refund
To: "eribsskog@gmail.com"
Cc: Brian Price
Erik
We are still waiting on your details to refund your application fee. You have failed our preliminary checks and we are not able to rent a property to you.
Please ensure that these are provided within 24 hours or we reserve the right not to retain the fee under the terms of the application form you have signed.
Kind Regards
Katherine.
Description: Description: Description: golding_logo
Katherine Nelson MARLA
Director E: katherine@goldingestates.co.uk W: www.goldingestates.co.uk
Student Lettings
Unit 3, Exchange Street East, Liverpool. L2 3PF. T:0151 227 1199.
Residential Lettings
Unit 3, Exchange Street East, Liverpool L2 3PF T: 0151 227 1199 F: 0151 227 1887
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195 – 197 Green Lane, Stoneycroft, Liverpool L13 6RH T:0151 541 1090
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