RE: Your reference: 198760613 (Thread:2253564)
Erik Ribsskog
Til: Customer Services
Kopi: "post@inkassoklagenemnda.no"
Hi,
I've moved back to Norway now.
So you wouldn't be able to like confirm/verify my post-code.
Erik Ribsskog
PS.
So I guess this is point-less.
I'm not sure this is fine.
That I have to write lots of funny codes to get a confirmation about that you have received my payment, and that my debt has been deleted.
2018-02-13 19:17 GMT+01:00 Customer Services
Good Evening,
Thank you for your e-mail.
I understand you’re concerned about providing personal information by email.
Protecting your personal account information
However, under the Data Protection Act we’re unable to disclose any information, or act upon any requests, until security checks have been completed. This is just to ensure we are not disclosing information to anyone other than our customer.
If you’d like to discuss this account by email, please provide the following:
· Your date of birth.
· Your current address, including your postcode.
If you’d prefer, you can confirm this email address by registering on our secure customer website at www.lowell.co.uk or by calling our team on 0333 556 5733.
If the security checks are not completed, I’ll be unable to continue corresponding by e-mail.
Kind Regards,
Phil
Lowell Financial, part of Lowell
T: 0333 556 5733
Email: post@lowellgroup.co.uk
Opening Times: Monday - Friday 08:00 to 20:00, Saturday 08:00 to 14:00
Website: www.lowell.co.uk
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 12 February 2018 22:53
To: Customer Services
Cc: post@inkassoklagenemnda.no
Subject: Re: Your reference: 198760613 (Thread:2253564)
Hi,
could you please confirm that you have received this payment now.
Regards,
Erik Ribsskog
2017-12-15 11:06 GMT+01:00 Customer Services
Good morning,
Thanks for your email.
Authorising this email address
As we don’t have confirmation that this email address is for you, we’d be grateful if you could confirm the following for security purposes:
Your date of birth.
Your current address, including your postcode.
If you’d prefer, you can confirm this email address by registering on our secure customer website at www.lowell.co.uk or by calling our team on 0333 556 5733.
If the security checks are not completed, I’ll be unable to continue corresponding by e-mail.
Kind regards,
Matthew
Lowell Financial, part of Lowell
T: 0333 556 5733
Email: post@lowellgroup.co.uk
Opening Times: Monday - Friday 08:00 to 20:00, Saturday 08:00 to 14:00
Website: www.lowell.co.uk
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 14 December 2017 23:39
To: post@lowellgroup.co.uk
Subject: Your reference: 198760613 (Thread:2253564)
Hi,
I'm refering to your letter from 11/12.
I've now arranged a payment from my account with RBS, of the £304.14, that I owe you/Vanquis.
(Since I've now finally managed to sell some property in Norway, after many many years).
So you should receive this payment one of the next days.
Thanks for the loan.
Regards,
Erik Ribsskog
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This email and any files transmitted with it are confidential and intended solely for the named recipient of this email. If you are not the named recipient you should not disseminate, distribute, copy or alter this email. If you have received this email in error, please notify the sender and delete the email from your records. Warning: although Lowell Financial Ltd. has taken reasonable precautions to ensure no viruses are present in this email, Lowell Financial Ltd. cannot accept responsibility for any loss or damage arising from the use of this email or attachments and it is recommended that you check all emails with an appropriate virus scanner.
Lowell Financial Ltd of Ellington House, 9 Savannah Way, Leeds Valley Park, Leeds, LS10 1AB is a limited company registered in England and Wales under company number 4558936. Lowell Financial Ltd is authorised and regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts.
Our customer service is rated as ‘Exceptional’ by Investor in Customers - the independent customer experience consultancy’s highest accolade. Over 2,000 customers shared their views in 2017.
This email and any files transmitted with it are confidential and intended solely for the named recipient of this email. If you are not the named recipient you should not disseminate, distribute, copy or alter this email. If you have received this email in error, please notify the sender and delete the email from your records. Warning: although Lowell Financial Ltd. has taken reasonable precautions to ensure no viruses are present in this email, Lowell Financial Ltd. cannot accept responsibility for any loss or damage arising from the use of this email or attachments and it is recommended that you check all emails with an appropriate virus scanner.
Lowell Financial Ltd of Ellington House, 9 Savannah Way, Leeds Valley Park, Leeds, LS10 1AB is a limited company registered in England and Wales under company number 4558936. Lowell Financial Ltd is authorised and regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts.
Our customer service is rated as ‘Exceptional’ by Investor in Customers - the independent customer experience consultancy’s highest accolade. Over 2,000 customers shared their views in 2017.
This email and any files transmitted with it are confidential and intended solely for the named recipient of this email. If you are not the named recipient you should not disseminate, distribute, copy or alter this email. If you have received this email in error, please notify the sender and delete the email from your records. Warning: although Lowell Financial Ltd. has taken reasonable precautions to ensure no viruses are present in this email, Lowell Financial Ltd. cannot accept responsibility for any loss or damage arising from the use of this email or attachments and it is recommended that you check all emails with an appropriate virus scanner.
Lowell Financial Ltd of Ellington House, 9 Savannah Way, Leeds Valley Park, Leeds, LS10 1AB is a limited company registered in England and Wales under company number 4558936. Lowell Financial Ltd is authorised and regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts.
Our customer service is rated as ‘Exceptional’ by Investor in Customers - the independent customer experience consultancy’s highest accolade. Over 2,000 customers shared their views in 2017.