Erik Ribsskog <eribsskog@gmail.com>
Klage/Fwd: Website Contact Form Submission
Erik Ribsskog <eribsskog@gmail.com> 1. april 2022 kl. 00:15
Til: Crossref <support@crossref.org>
Kopi: postkasse@datatilsynet.no, "inger.lise.blyverket" <inger.lise.blyverket@forbrukerradet.no>, tr@forbrukertilsynet.no, post <post@finkn.no>, sfovpost@statsforvalteren.no, abuse@telia.com, amnestyis <amnestyis@amnesty.org>, HRW UK <hrwuk@hrw.org>
Hi,
that you aren't able to find out who wrote this in my name.
That sounds a bit like a lame excuse, I'd say.
It should just be to contact the ISP (Internet Service Provider) of the internet-troll, I'd say.
Your organisation probably also has some lawyers employed, who should be able to get this information from the ISP.
So this I don't buy.
This I have to complain about.
Erik Ribsskog
man. 8. nov. 2021 kl. 13:29 skrev epentz@crossref.org (Crossref) <support@crossref.org>:
## In replies all text above this line is added to the ticket ##
epentz@crossref.org (Crossref)
Nov 8, 2021, 12:29 UTC
I'm replying as Executive Director of Crossref. As noted in previous replies, someone entered your email address on our contact form here: https://www.crossref.org/contact/ on 2020 October 27 at 21:32 UTC. The request included inappropriate content and linked to what appeared to our team as adult-themed websites. Normally our spam filter would have flagged this request and suppressed it so that our staff would not have had to review it. Our spam filters failed that day and instead spammed you back. We have since fixed that.
I would like to apologize for this happening. What happened was that someone filled out the contact form on our website in your name and email address, and what they put into the form was sent to you. But that's it - you just received an email from us, but nothing was ordered and no further action was taken.
As Isaac and Amanda both mentioned, we've put in changes on our website to make sure that this doesn't happen again. On our contact form, we now have a "captcha" in place. This stops any bots from filling out the form. The other improvement we made is that previously, we would email anyone filling out this form with a confirmation email, and this email would include what they'd written in the form on the website. We've now changed this, so anyone filling out the form just gets an email saying that we've received a support ticket from them - it doesn't include the message that was written on the form. This means if someone fills out the form that isn't you, you'll still get a confirmation message, but it'll just say that we've received a support ticket from you - it won't contain the text that was typed into the form. This avoids a spammer being able to contact you via our contact form.
I'm afraid that there's genuinely no way for us to find out who filled out the contact form on our website on your behalf, but you can rest assured that nothing was ordered from Crossref. We are a membership organization for scholarly publishers, so we don't actually have any products to sell or any reason to contact you again.
I'm sorry to hear that you're having problems with items being ordered in your name - it sounds extremely stressful and worrying - but please be assured this isn't related to the Crossref form.
I do hope this goes some way to setting your mind at rest, and I do hope you get to the bottom of this problem soon.
Kind regards,
Edward Pentz
Executive Director
eribsskog@gmail.com
Oct 27, 2021, 14:37 UTC
This is a follow-up to your previous request #374273 "Re: [Crossref] Re: Re: [Cro..."
Hi,
in my last email I wrote that I wanted a reply from the Managing Director about this.
And it doesn't say a title in your email.
So this I have to complain about.
Please escalate this to the Managing Director now.
(I want to know the name of the internet-troll, who has ordered/written this in my name.
And I want to know what you plan to do, to avoid that something like this happens again).
Erik Ribsskog
man. 5. jul. 2021 kl. 19:16 skrev Amanda Bartell (Crossref) <support@crossref.org>:
Your request (#388483) has been updated.
If you have a support center account or would like to create one, you may also review the status of your request here:
http://support.crossref.org/hc/requests/388483
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