Message board posting, 36 milliarder grunner til at Orkla faller, 6/2. (In Norwegian).

Kvalitet på kjøttblanding på Grandiosa 2
cons
06/02 19:05
Det virker som om den vanlige Grandiosaen, produsert på Stranda, ikke gikk gjennom den svenske statlige matvarekontrollen, altså tilsvaret mattilsynet i Norge. Her er en link med en kopi av en e-post jeg sendte Stein Erik Hagen, tidligere i år, så får vi se om det dukker opp noe svar da: http://johncons-mirror.blogspot.com/2008/01/svar-p-brev.html
Anmeldinnlegg
Kvalitet på kjøttblandinen på Grandiosa?
cons
06/02 19:04
Jeg lurer på om det kan også være noe med at kvaltieten på kjøttblandingen på Pizza Grandiosa, ikke vel er helt god antagelig, i allefall er det tvil om hva den består av. Altså hvilket pattedyr som brukes, kan man vel lure på, siden svenskene ikke selger vanlig Grandiosa lenger.

http://e24.no/boers-og-finans/article2240923.ece

Enclosure 9, letter to McDonalds, 6/2.

Enclosure 8, letter to McDonalds, 6/2.

From: postmaster@agilisys.co.uk System Administrator
To: eribsskog@gmail.com
Date: Wed, 9 Jan 2008 14:26:48 +0000
Subject: Undeliverable: Fwd: Complaint - Food Poisoning

Your message

To: customerservices@mcdonalds.co.uk
Subject: Fwd: Complaint - Food Poisoning
Sent: Wed, 9 Jan 2008 14:27:44 -0000

did not reach the following recipient(s):

customerservices@mcdonalds.co.uk on Wed, 9 Jan 2008 14:26:45 -0000
Unable to deliver the message due to a communications failure
The MTS-ID of the original message is: c=us;a=
;p=netdecisions;l=UKLDNBH010801091426ZWTYKQ3Y
MSEXCH:IMS:Netdecisions:NETDECISIONS:UKLDNBH01 0 (00120345) Too Many
Hops

Enclosure 7, letter to McDonalds, 6/2.

From: eribsskog@gmail.com Erik Ribsskog
To: customerservices@mcdonalds.co.uk
Date: Wed, 9 Jan 2008 14:27:44 +0000
Subject: Fwd: Complaint - Food Poisoning

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Dec 23, 2007 8:11 AM
Subject: Fwd: Complaint - Food Poisoning
To: customerservices@mcdonalds.co.uk



---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Dec 10, 2007 12:08 PM
Subject: Fwd: Complaint - Food Poisoning
To: customerservices@mcdonalds.co.uk

Hi,

I got an error-message with this e-mail, so I'm trying to send it again.

Yours sincerely,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog < eribsskog@gmail.com>
Date: Dec 10, 2007 12:03 PM
Subject: Complaint - Food Poisoning
To: customerservices@mcdonalds.co.uk


Hi,

I think I must have been food-poisoned at your resturant in Lord St. in
Liverpool, the
day before yesterday.

I've explained about this on my blog, so I'm going to link to the blog,
since I'm still
not feeling very good, so I'm just linking it to the blog:

http://johncons-mirror.blogspot.com/2007/12/big-mac.html

and

http://johncons-mirror.blogspot.com/2007/12/big-mac-ii.html

So I was wondering if I could please complain about this formally.

And I hope very much that you have the chance to deal with a responsible
way!

Thank you very much for you help in advance!

Yours sincerely,

Erik Ribsskog

Enclosure 6, letter to McDonalds, 6/2.

From: postmaster@agilisys.co.uk System Administrator
To: eribsskog@gmail.com
Date: Sun, 23 Dec 2007 08:11:02 +0000
Subject: Undeliverable: Fwd: Complaint - Food Poisoning

Your message

To: customerservices@mcdonalds.co.uk
Subject: Fwd: Complaint - Food Poisoning
Sent: Sun, 23 Dec 2007 08:11:35 -0000

did not reach the following recipient(s):

customerservices@mcdonalds.co.uk on Sun, 23 Dec 2007 08:10:49 -0000
Unable to deliver the message due to a communications failure
The MTS-ID of the original message is: c=us;a=
;p=netdecisions;l=UKLDNBH010712230810YY1WHZQ7
MSEXCH:IMS:Netdecisions:NETDECISIONS:UKLDNBH01 0 (00120345) Too Many
Hops

Enclosure 5, letter to McDonalds, 6/2.

From: eribsskog@gmail.com Erik Ribsskog
To: customerservices@mcdonalds.co.uk
Date: Sun, 23 Dec 2007 08:11:35 +0000
Subject: Fwd: Complaint - Food Poisoning

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Dec 10, 2007 12:08 PM
Subject: Fwd: Complaint - Food Poisoning
To: customerservices@mcdonalds.co.uk

Hi,

I got an error-message with this e-mail, so I'm trying to send it again.

Yours sincerely,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Dec 10, 2007 12:03 PM
Subject: Complaint - Food Poisoning
To: customerservices@mcdonalds.co.uk


Hi,

I think I must have been food-poisoned at your resturant in Lord St. in
Liverpool, the
day before yesterday.

I've explained about this on my blog, so I'm going to link to the blog,
since I'm still
not feeling very good, so I'm just linking it to the blog:

http://johncons-mirror.blogspot.com/2007/12/big-mac.html

and

http://johncons-mirror.blogspot.com/2007/12/big-mac-ii.html

So I was wondering if I could please complain about this formally.

And I hope very much that you have the chance to deal with a responsible
way!

Thank you very much for you help in advance!

Yours sincerely,

Erik Ribsskog

Enclosure 4, letter to McDonalds, 6/2.

From: postmaster@agilisys.co.uk System Administrator
To: eribsskog@gmail.com
Date: Mon, 10 Dec 2007 12:07:54 +0000
Subject: Undeliverable: Fwd: Complaint - Food Poisoning

Your message

To: customerservices@mcdonalds.co.uk
Subject: Fwd: Complaint - Food Poisoning
Sent: Mon, 10 Dec 2007 12:08:07 -0000

did not reach the following recipient(s):

customerservices@mcdonalds.co.uk on Mon, 10 Dec 2007 12:07:43 -0000
Unable to deliver the message due to a communications failure
The MTS-ID of the original message is: c=us;a=
;p=netdecisions;l=UKLDNBH010712101207YNWAJTRM
MSEXCH:IMS:Netdecisions:NETDECISIONS:UKLDNBH01 0 (00120345) Too Many
Hops

Enclosure 3, letter to McDonalds, 6/2.

From: eribsskog@gmail.com Erik Ribsskog
To: customerservices@mcdonalds.co.uk
Date: Mon, 10 Dec 2007 12:08:07 +0000
Subject: Fwd: Complaint - Food Poisoning

Hi,

I got an error-message with this e-mail, so I'm trying to send it again.

Yours sincerely,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Dec 10, 2007 12:03 PM
Subject: Complaint - Food Poisoning
To: customerservices@mcdonalds.co.uk


Hi,

I think I must have been food-poisoned at your resturant in Lord St. in
Liverpool, the
day before yesterday.

I've explained about this on my blog, so I'm going to link to the blog,
since I'm still
not feeling very good, so I'm just linking it to the blog:

http://johncons-mirror.blogspot.com/2007/12/big-mac.html

and

http://johncons-mirror.blogspot.com/2007/12/big-mac-ii.html

So I was wondering if I could please complain about this formally.

And I hope very much that you have the chance to deal with a responsible
way!

Thank you very much for you help in advance!

Yours sincerely,

Erik Ribsskog

Enclosure 2, letter to McDonalds, 6/2.

From: postmaster@agilisys.co.uk System Administrator
To: eribsskog@gmail.com
Date: Mon, 10 Dec 2007 12:02:40 +0000
Subject: Undeliverable: Complaint - Food Poisoning

Your message

To: customerservices@mcdonalds.co.uk
Subject: Complaint - Food Poisoning
Sent: Mon, 10 Dec 2007 12:03:03 -0000

did not reach the following recipient(s):

customerservices@mcdonalds.co.uk on Mon, 10 Dec 2007 12:02:36 -0000
Unable to deliver the message due to a communications failure
The MTS-ID of the original message is: c=us;a=
;p=netdecisions;l=UKLDNBH010712101202YNWAJTMV
MSEXCH:IMS:Netdecisions:NETDECISIONS:UKLDNBH01 0 (00120345) Too Many
Hops

Enclosure 1, letter to McDonalds, 6/2.

From: eribsskog@gmail.com Erik Ribsskog
To: customerservices@mcdonalds.co.uk
Date: Mon, 10 Dec 2007 12:03:03 +0000
Subject: Complaint - Food Poisoning

Hi,

I think I must have been food-poisoned at your resturant in Lord St. in
Liverpool, the
day before yesterday.

I've explained about this on my blog, so I'm going to link to the blog,
since I'm still
not feeling very good, so I'm just linking it to the blog:

http://johncons-mirror.blogspot.com/2007/12/big-mac.html

and

http://johncons-mirror.blogspot.com/2007/12/big-mac-ii.html

So I was wondering if I could please complain about this formally.

And I hope very much that you have the chance to deal with a responsible
way!

Thank you very much for you help in advance!

Yours sincerely,

Erik Ribsskog

Letter to McDonalds, 6/2.

Erik Ribsskog

Flat 3

5 Leather Lane

Liverpool 6. February 2008

L2 2AE

McDonalds Resturants Ltd.

11-59 High Rd.

East Finchley

London

N2 8AW

COMPLAINT

1. On Saturday, 8/12, at around 7.40 PM, it says in my calendar, an incident occured on

your resturant in Lord. St., Liverpool.

I've written about the incident on my blog, but I've been having some problems with

sending e-mails to McDonalds, since there seem to be some problems with your

e-mail address. (More about this later in the letter).

Here are the links to my blog, describing the incidents. (Sorry if there is some not so

fine language being used on the blog, but I remember that I got a bit upset by the

episode, so sorry about this!):

'Big Mac.

I shouldn't have eaten that burger.

I wonder what it was in it.

Was it human meat?

Once, on Lidl, I bought a tin of minced meat.

Reduced price.

And in it, I found like an arteri, or vain, or maybe it was even something worse.

But I don't think it could have been from a cow.

Since then I think the diameter of the arierie or vain, should have been bigger.

But I wonder if it could have been something even worse.

Not good.

It was on McDonalds in Chruch Street in Liverpool by the way.

And the girl I ordered the Big Mac from.

In the check-out furthermost to the left, of the manned check-outs, at 7.40 pm, it says.

I wrote this in my notebook, since I thought it was peculiar with the sixteen year old girls

who was just standing there, in the check-out, to the right, from the check-out, from wich

I got my burger.

When I went into McDonalds, it was a group of African boys, making a lot of noise there.

And it was also two African men, in their twenties or thirties maybe, who were standing to

the left in the premises, a bit closer to the enterence-door, than where the check-out is.

It seemed to me like they were observing the premises.

They were McDonalds staff.

And usualy McDonalds staff are working.

McDonalds in Liverpool City Centre on a Saturday Night.

Then I think that the staff should really have been occupied with some type of work-task.

Then a blond man in his forthies maybe, arrived.

And he was singing almost.

Totally peculiar, and like he wasn't aware of other people around him than the check-out

staff, to which he ordered and more or less sang to, I seem to remember.

It was almost like he was in some kind of trance.

And he was ordering from the girl maning the check-out furthermost to the left.
(from the customers view).

Then a guy appeared who seemed to want to complain about his drink, and change it to

a new drink.

And both of these customers, both got served before me, even if I had waited longer, in

the two queues furthermost to the left.

I was standing behind the two sixteen year old girls.

And it seemed like they were only standing there, and that the check-out they were standing

in from out, wasn't maned at all.

Even if I moved to the check-out furthermost to the left, and stood there for maybe five

minutes (or something like that).

The queues in the two check-outs furthermost to the right, went very slowly.

So I moved to the queue behind the two girls.

Then all the african boys, in the queue furthermost to the left, exited from the premises.

Then the blond guy in his thirties or forthies appeared.

And then the one who was switching the drink.

Then I moved to the queue behind these two, since no person arrived to man the check

out that was the second to the left, (where the girls were waiting).

I suspect that the girls were only standing there, and pretending to be waiting for an order

which they had ordered.

But that the check-out really wasn't maned.

I think that the two staff I mentioned earlier, were observing the premises during all of this.

When I got the burger from the girl.

Then I gave her a two pound coin.

I said it was alright, that she could just keep the one pence coin if she wanted.

And then I said bye or something I guess.

But the girl didn't look up.

And she return or give a salutation or anything like that.

She was just being quiet.

Had she become a bit ashamed?

Or had she suddently become shy, from some sort of cryptical reason?

I'm not quite sure.

But Brits are usually polite, so I thought this was a bit peculiar.

I got a bit sick of the burger.

The mentioned Lidl, was the one close to London Rd, by the way, just to include this as

well.

The lesson from this, I think, should be not to eat the burgers, when the check-out staff,

don't deer to look you in the eyes, after they have given you the burger.

I think this will have to be the conclution regarding this.

Posted by johncons at 13:45'.

http://johncons-mirror.blogspot.com/2007/12/big-mac.html

'Big Mac II

I think that it must have been something wrong with the Big Mac.

I haven't had that much flatulece before, if thats the right term, like in the last couple of

days.

And I've also been in general bad shape.

So the lesson to be learned, I guess, is not to eat burgers, that you recieve from

resturant-representatives, who don't deer to look you in the direction of your eyes,

or even look up, after they have given you the burger.

And if someone are wondering why I'm not contacting the police about this:

(Which is described in this link:

http://johncons-mirror.blogspot.com/2007/12/big-mac.html).

The reason is that The Merseyside Police, aren't returning my calls.

I even went to the Norwegian Consulate in town, and they contacted the police

regarding this, but even after this, the police still aren't calling me back.

This was regaring an harassment at work case, which is conected to a organised

crime/mafia/mob/trafficing-case with my last employer.

There has also been problems with harassment,lies and unprofessional conduct from

the Merseyside Police, so it's not only the problem with them not returning my calls,

it's also the problem with that I seem to have lost a bit of confidence in them.

But I haven't got any founds, so I can't get anywere.

Since, I have to use so much time, to try to deal with the organised crime network

problems, and problems with the Government in both counties (Britain and Norway).

To try to get some help to deal with the problems.

(I can't really say that I've done something wrong eighter, that should justify these

problems, and the lack of help from the Government etc).

But, what I was thinking.

Is, that I could try to complain to McDonalds about this.

The incidents from the link above.

Since I think I must have been food-poisoned.

And maybe McDonalds also are ably to deal with these more professional and

responisble than the police(?)

I'll try to update the blog later on this.

So it will be interesting to see, if this will bring any results.

Posted by johncons at 02:45 '.

http://johncons-mirror.blogspot.com/2007/12/big-mac-ii.html

So I think it would be very fine, if you had the chance to investigate this!

2. On 10/12, I tried to send an e-mail to the e-mail address mentioned on your website,

www.macdonalds.co.uk.

It's the e-mail address: customerservices@mcdonalds.co.uk.

But I only got an e-mail with this error-message in return:

'Your message To: customerservices@mcdonalds.co.uk Subject: Complaint - Food

Poisoning Sent: Mon, 10 Dec 2007 12:03:03 -0000 did not reach the following recipient(s):

customerservices@mcdonalds.co.uk on Mon, 10 Dec 2007 12:02:36 -0000 Unable to

deliver the message due to a communications failure'.

So, later on 10/12, I called your customer service on 0870 524 4622, and got informed

that your e-mail address wasn't always working, so I was asked to try to send the e-mail

again later.

On 23/12, I tried to send the e-mail again, but I still got the same error-message in return.

On 8/1, I spoke with team-manager Ronda Floyd, and she said that the e-mail address

should be working now.

On 9/1, I tried to send an e-mail again, to customerservices@mcdonalds.co.uk, but I still

only got an error message, like before.

(I'll enclose the mentioned e-mails with the complaint).

So this, the problem with the customerservices@mcdonalds.co.uk e-mail address, has led

to me being a bit delayed in sending this complaint.

I think it would be very fine if you had the oppertunity to try to find out what it was that

was going on, surrounding the incident at your Lord St. branch in Liverpool, on 8/12,

and also if you had the oppertunity, to try to find out what the problems with the

customerservices@mcdonalds.co.uk e-mail address is about.

I've been having some problems with what I suspect could be organised criminal networks,

at my former workplace Arvato Services Ltd., on Burger King, Argos, Tesco, Lidl, Currys,

etc., so that's one of the reasons that I think this should maybe be investigated, since I

suspect a bit that these incidents could be linked.

I hope that this is alright, and thank you very much in advance for your help!

Yours sincerely,

Erik Ribsskog

Enclosure 6, Letter sent BBC, 6/2.

Enclosure 5, Letter sent BBC, 6/2.

Enclosure 4, Letter sent BBC, 6/2.

From: eribsskog@gmail.com Erik Ribsskog
To: info@bbc.co.uk
Date: Fri, 23 Nov 2007 05:35:08 +0000
Subject: Fwd: Complaint/Fwd: Your BBC Posting has been removed

Hi,

I cant see that I have recieved an answer to this e-mail yet, that's why I'm
trying to send it again.

Hope that this is alright!

Yours sincerely,

Erik Ribsskog



---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Nov 6, 2007 2:17 AM
Subject: Complaint/Fwd: Your BBC Posting has been removed
To: info@bbc.co.uk


Hi,

I haven't recieved any answer to this e-mail, from the message-board
moderators,
even if I have been sending it twice to them

So I was hoping that you maybe would have the chance to have a look at this.

Yours sincerely,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Oct 26, 2007 1:06 AM
Subject: Fwd: Your BBC Posting has been removed
To: England.moderators@bbc.co.uk


Hi,

I can't see that I have recieved an answer to this e-mail yet, thats why I'm
trying to send it again.

Hope that this is alright!

Yours sincerely,

Erik Ribsskog


---------- Forwarded message ----------
From: Erik Ribsskog < eribsskog@gmail.com>
Date: Oct 13, 2007 8:34 PM
Subject: Re: Your BBC Posting has been removed
To: England < England.moderators@bbc.co.uk>


Hi,

I was wondering if you think it would be possible for me to get a more
spesific reason on why the post
was removed?

Yours sincerely,

Erik Ribsskog


On 12 Oct 2007 15:57:47 +0000, England < England.moderators@bbc.co.uk>
wrote:
>
> Dear BBC Community member,
>
> Thank you for contributing to a BBC community site. Unfortunately we've
> had to remove your content below because it contravened one of the House
> Rules.
>
> Postings to BBC messageboards will be removed if they:
>
> *Break the law, or condone or encourage unlawful activity. This includes
> defamation and contempt of court.
>
> You can find out more about Defamation at
> http://www.bbc.co.uk/dna/hub/HouseRules-Defamation
> You can read the BBC messageboards House Rules in full here:
> http://www.bbc.co.uk/messageboards/newguide/popup_house_rules.html
>
> Please be careful when you copy the text of someone else's message into
> your post. If their posting is subsequently removed, your posting may also
> have been removed, as it contained a copy of their failed text.
>
> If you can rewrite your contribution to remove the problem, we'd be happy
> for you to post it again.
>
> Please note that anyone who seriously or repeatedly breaks the House Rules
> may have action taken against their account.
>
> http://www.bbc.co.uk/messageboards/newguide/popup_breaking_rules.html
>
> Regards,
>
> The BBC Communities Team
> http://www.bbc.co.uk/messageboards/newguide/
>
> URL of content (now removed):
> http://www.bbc.co.uk/dna/england/F2770282?Thread=4653901&post=54093182
>
> Subject:
> The use of Negative Reinforcement as a Management-method at the Arvato
> Microsoft Scandinavian Product Activation in Liverpool.
>
> Posting:
> When I was working at the Arvato Microsoft Scandinavian Product Activation
> in Liverpool, I had a meeting with one of the team-leaders on the campaign.
>
> I was wondering why we, (I was working as a regular Contact Centre
> Representative there), and I was wondering why we got lines like 'NN, you're
> on wrap-up', shouted at us across the tables, from the team-leaders.
>
> Then I got to hear that this was something that the team-leaders had been
> thought during team-leader training.
>
> The team-leader I was in the meeting with, told me, that they had been
> trained using '[negative] reinforcement', during the team-leader training.
>
> She explained to me, that she wouldn't stop with the
> shouting/complaining/'giving stick', the way she did, because this was the
> way they had been trained to lead the campaign.
>
> Here is a quote from the summary from this meeting:
>
> 'I also brought up the situation with the wrap-up meeting we had some
> weeks earlier, where
> we agreed on that I would work on gradually bettering the wrap-up time,
> but that she then
> forgot this agreement, and the next day acted like this meeting hadnt been
> taking place
> at all, and continued to shout 'You're on wrap-up' if the wrap-up time
> exceeded 5 seconds.
>
> Vivian explained that this was call reinforcement, and that the
> team-leaders were trained
> to use reinforcement as a way of solving problems, like the problem with
> agents being
> to long time on wrap-up between the calls. So she wouldnt stop doing this,
> because she
> had been trained to do her job this way.
>
>
> NEGATIVE REINFORCEMENT
>
> I hadnt heard about reinforcement on the management/organisation modules I
> had studied on
> upper secondary and university-level, and neighter had I heard about it on
> the management-
> courses I had participated on while I was working as a manager in Norway.
>
> So when I got home on the day we had the meeting, I searched for
> 'reinforcement' on the
> internet. I found from how Vivian described it in the meeting, that this
> way of sorting
> problems was called 'negative reinforcement'.
>
> I couldnt find very much on how this was being used in management, but
> from what I found
> it seemed like it was more used as a way of training dogs, and that it was
> known to make
> the dogs nervous.
>
> Line says that they were told to do it this way, because if they did it
> this way, then the agents
> would do the job the way the team-leaders wanted.'.
>
> Link: http://johncons-mirror.blogspot.com/2007/10/enclosure-7.html
>
>
> My issue, regarding this, was that when I was searching on the term
> 'negative reinforcement', on the internet, then it mostly appeared links
> that had to do with the training of animals, like dogs and horses. (And not
> so much with management-theory):
>
> Link: http://www.google.co.uk/search?hl=en&q=negative+reinforcement&meta=cr%3DcountryUK%7CcountryGB
>
>
>
> And, the fact that the team-leaders are screaming things like 'You're on
> wrap-up', to the CCR representatives.
>
> I think this is a bit impolite, because the places were people are seated,
> are up to the region of 5-10 meters from were the team-leader is sitting
> shouting.
>
> So I remember I myself thought this practice was a bit inpolite towards
> the representatives.
>
> And also, I thought it was interfering in the work.
>
> That is, if one are sitting, and writing some notes, or if one are loging
> the latest call.
>
> The latest call from when someone has called in to activate Windows or
> Office etc.
>
> Then one had five seconds to log the call and to prepare for the next
> call.
>
> So sometimes one ran out of time, and sometimes, one also wanted to have a
> zip of water inbetween the calls, so sometimes five seconds could be maybe a
> bit to little time.
>
> But the point is, that when the call wasn't a regular call. That is, if
> the call lasted for longer than about five minutes, then one had to log the
> call on a form as well as on the screen.
>
> And if it was a company-call, a Microsoft customer, then it could be that
> one had to write some notes down, since these calls sometimes were a bit
> more complex than the regular calls.
>
> And also since there was a lot of types of agreements, like
> Select-agreement, Open-agreement, etc.
>
> There were meny combinations of different agreements and products, so
> sometimes, one happened to write down some notes, and also send e-mails to
> the line-managers about the activation.
>
> So if one were busy doing things like this, then I think the shouting was
> sometimes interfering a bit with the other work.
>
> Because, often, it wouldn't be possible to do work-tasks like this, while
> one were answering the next call simultaniously.
>
> Because one needed to consentrate on the loging and the writing og notes
> and e-mails.
>
> So then it interfered a bit when someone shouted at me: 'Erik, you're on
> wrap-up'. At least I remember that I thought this personally.
>
> Because then I lost my concentration, and my awarenes of what I was doing.
> And I sometimes got a bit stressed, and I maybe started thinking about
> things regarding the organisation of the campaign instead.
>
> And I also think that this practice is a bit condescend.
>
> That is, from the team-leader to the representative. It seems to me, that
> one are shouting like this, then it means that one thinks that the
> representative isn't using his time in a meaningful way. That is, it means
> that the representative is doing something wrong.
>
> I tried telling them, that we knew from before, that the wrap-up time was
> five seconds, and that they didn't really need to shout that out, because we
> already knew this from before.
>
> And when one used more time than five seconds, it was because it was
> needed to finish the work-tasks.
>
> But when they were shouting, then I think it means that they didn't belive
> the representative would be able to manage the time for the work-tasks
> themselves, in a reasonble way.
>
> So then I guess it means that the representatives was looked at as to be
> thoughtless and without the ability to act reasonable.
>
> I thought this meant that the representatives, were looked down upon, in
> regards to the issue of being able to manage their own work-time in a
> meaningful way.
>
> So I myself, remember, that I was thinking that this practice was a bit
> condescend.
>
> I used to work as a store-manager in Norway, and in conection with that, I
> had a few courses in practical management etc.
>
> And I also had some modules in management and organisation, from upper
> secondary school level, and also from university level.
>
> But I can't remember, that we were taught were much about 'negative
> reinforcement' in those modules and couses.
>
> So I was wondering if someone maybe had some knowledge, regarding where
> negative reinforcement fits in, in relation to the management-theory field.
>
> I think that management is an interesting field, so I think it would be
> very fine if someone have the time to contribute a bit to the thread on
> this.
>
> I myself, think that this management-method, can maybe sometimes seem a
> bit harassing, but I think it would be very interesting to also hear what
> other people think about this.
>
>
>
>
>
> This e-mail, and any attachment, is confidential. If you have received
> it in error, please delete it from your system, do not use or disclose
> the information in any way, and notify us immediately. The contents of
> this message may contain personal views which are not the views of the
> BBC, unless specifically stated.
>
>

Enclosure 3, Letter sent BBC, 6/2.

From: eribsskog@gmail.com Erik Ribsskog
To: England.moderators@bbc.co.uk
Date: Tue, 6 Nov 2007 01:53:33 +0000
Subject: Fwd: Problems with message-board

Hi,

I can't see that I have recieved an answer to this e-mail yet, thats why I'm
trying
to send it again.

Yours sincerely,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Oct 31, 2007 11:11 AM
Subject: Problems with message-board
To: England.moderators@bbc.co.uk



Hi,



I've been having some problems with the BBC message-board lately.



I've been trying to post a post about some problems at the local CAB.



But the message-board programme just shows an error message,

like this: 'Please choose the region in which you want your message to
appear.'.



But the web-application wont let me choose a region.



The region field is empty.



I'll try to take scree-shot of the screen:





(I'm also going to attach a copy of the screen-shot, in case it easier for
you to view the

screenshot-copy as an enclosure.)



I've tried to use both Internet Explorer and Firefox, to post the message,
but I'm getting the

same problem with both programs.



I've been trying to post this message for about three days now, but I
haven't managed to

get it posted on the message board yet, due to the mentioned problem.



Here is the post, by the way, in case it has occured some problems with the
post moderated

moderation system on the message board, (like I have experienced with your
message board

earlier):



'Lies and 'set ups' at the Liverpool Central CAB.





I've just sent an appeal to the Liverpool Central CAB, regarding the
investigation of a complaint, that I sent the CAB Complaints and Policy
Officer in May.



When I received the answer to my complaint, a few weeks ago, i discovered,
that the CAB General Unit Coordinator, had been lying in the answer to the
complaint.



And it also seems that the Liverpool Central CAB, is envolved in 'set ups'
in which they put very young girls in the stair-case area outside of their
offices, in the State House, (which is an office-building).



And then they keep the lights off in the pulic areas of their offices, while
the members of the public are kept waiting in the dark, for about 5-10
minutes, before most of the meeting is also being kept in the dark. (In
about twilight-strength light, it was to dark to read a regular
information-folder there).



And also the Liverpool Central CAB, has got the wrong e-mail address on
their webpages.



It's says on their website(http://www.liverpoolcab.org) that one can contact
them on this e-mail address:



bureau@liverpoolcab.f9.co.uk



But this is wrong, I had to send the General Unit Coordinator a new e-mail
to get right e-mail address for the CAB, (which was bureau@liverpoolcab.org
).



So I was wondering what other people were thinking about these problems, and
if someone have some advice on how I should go forward in dealing with these
issues.



That is, besides the complaint I've already sent to The Chair, Liverpool
Central CAB:



http://johncons.blog.co.uk/2007/10/27/title~3201650



Because I think this kind behaviour, from the CAB, is totally out of line,
and also disgraceful for an organisation, if it wants to be respected.



So I was just wondering what other people were thinking about this.'.





So, I was wondering if you please have got some advice, on how I should go
forward to sort this problem with

selecting the region.



Also, while I'm writing so to speak, I was wondering if you have had a
chance to have a look at the e-mail

I sent you again on 26/10 yet?



Here is a copy of that e-mail:



'From: eribsskog@gmail.com Erik Ribsskog

To: England.moderators@bbc.co.uk

Date: Fri, 26 Oct 2007 01:06:13 +0000

Subject: Fwd: Your BBC Posting has been removed



Hi,



I can't see that I have recieved an answer to this e-mail yet, thats why I'm

trying to send it again.



Hope that this is alright!



Yours sincerely,



Erik Ribsskog





---------- Forwarded message ----------

From: Erik Ribsskog <eribsskog@gmail.com>

Date: Oct 13, 2007 8:34 PM

Subject: Re: Your BBC Posting has been removed

To: England <England.moderators@bbc.co.uk>





Hi,



I was wondering if you think it would be possible for me to get a more

spesific reason on why the post

was removed?



Yours sincerely,



Erik Ribsskog





On 12 Oct 2007 15:57:47 +0000, England <England.moderators@bbc.co.uk>

wrote:

>

> Dear BBC Community member,

>

> Thank you for contributing to a BBC community site. Unfortunately we've

> had to remove your content below because it contravened one of the House

> Rules.

>

> Postings to BBC messageboards will be removed if they:

>

> *Break the law, or condone or encourage unlawful activity. This includes

> defamation and contempt of court.

>

> You can find out more about Defamation at

> http://www.bbc.co.uk/dna/hub/HouseRules-Defamation

> You can read the BBC messageboards House Rules in full here:

> http://www.bbc.co.uk/messageboards/newguide/popup_house_rules.html

>

> Please be careful when you copy the text of someone else's message into

> your post. If their posting is subsequently removed, your posting may also

> have been removed, as it contained a copy of their failed text.

>

> If you can rewrite your contribution to remove the problem, we'd be happy

> for you to post it again.

>

> Please note that anyone who seriously or repeatedly breaks the House Rules

> may have action taken against their account.

>

> http://www.bbc.co.uk/messageboards/newguide/popup_breaking_rules.html

>

> Regards,

>

> The BBC Communities Team

> http://www.bbc.co.uk/messageboards/newguide/

>

> URL of content (now removed):

> http://www.bbc.co.uk/dna/england/F2770282?Thread=4653901&post=54093182

>

> Subject:

> The use of Negative Reinforcement as a Management-method at the Arvato

> Microsoft Scandinavian Product Activation in Liverpool.

>

> Posting:

> When I was working at the Arvato Microsoft Scandinavian Product Activation

> in Liverpool, I had a meeting with one of the team-leaders on the
campaign.

>

> I was wondering why we, (I was working as a regular Contact Centre

> Representative there), and I was wondering why we got lines like 'NN,
you're

> on wrap-up', shouted at us across the tables, from the team-leaders.

>

> Then I got to hear that this was something that the team-leaders had been

> thought during team-leader training.

>

> The team-leader I was in the meeting with, told me, that they had been

> trained using '[negative] reinforcement', during the team-leader training.

>

> She explained to me, that she wouldn't stop with the

> shouting/complaining/'giving stick', the way she did, because this was the

> way they had been trained to lead the campaign.

>

> Here is a quote from the summary from this meeting:

>

> 'I also brought up the situation with the wrap-up meeting we had some

> weeks earlier, where

> we agreed on that I would work on gradually bettering the wrap-up time,

> but that she then

> forgot this agreement, and the next day acted like this meeting hadnt been

> taking place

> at all, and continued to shout 'You're on wrap-up' if the wrap-up time

> exceeded 5 seconds.

>

> Vivian explained that this was call reinforcement, and that the

> team-leaders were trained

> to use reinforcement as a way of solving problems, like the problem with

> agents being

> to long time on wrap-up between the calls. So she wouldnt stop doing this,

> because she

> had been trained to do her job this way.

>

>

> NEGATIVE REINFORCEMENT

>

> I hadnt heard about reinforcement on the management/organisation modules I

> had studied on

> upper secondary and university-level, and neighter had I heard about it on

> the management-

> courses I had participated on while I was working as a manager in Norway.

>

> So when I got home on the day we had the meeting, I searched for

> 'reinforcement' on the

> internet. I found from how Vivian described it in the meeting, that this

> way of sorting

> problems was called 'negative reinforcement'.

>

> I couldnt find very much on how this was being used in management, but

> from what I found

> it seemed like it was more used as a way of training dogs, and that it was

> known to make

> the dogs nervous.

>

> Line says that they were told to do it this way, because if they did it

> this way, then the agents

> would do the job the way the team-leaders wanted.'.

>

> Link: http://johncons-mirror.blogspot.com/2007/10/enclosure-7.html

>

>

> My issue, regarding this, was that when I was searching on the term

> 'negative reinforcement', on the internet, then it mostly appeared links

> that had to do with the training of animals, like dogs and horses. (And
not

> so much with management-theory):

>

> Link:
http://www.google.co.uk/search?hl=en&q=negative+reinforcement&meta=cr%3DcountryUK%7CcountryGB

>

>

>

> And, the fact that the team-leaders are screaming things like 'You're on

> wrap-up', to the CCR representatives.

>

> I think this is a bit impolite, because the places were people are seated,

> are up to the region of 5-10 meters from were the team-leader is sitting

> shouting.

>

> So I remember I myself thought this practice was a bit inpolite towards

> the representatives.

>

> And also, I thought it was interfering in the work.

>

> That is, if one are sitting, and writing some notes, or if one are loging

> the latest call.

>

> The latest call from when someone has called in to activate Windows or

> Office etc.

>

> Then one had five seconds to log the call and to prepare for the next

> call.

>

> So sometimes one ran out of time, and sometimes, one also wanted to have a

> zip of water inbetween the calls, so sometimes five seconds could be maybe
a

> bit to little time.

>

> But the point is, that when the call wasn't a regular call. That is, if

> the call lasted for longer than about five minutes, then one had to log
the

> call on a form as well as on the screen.

>

> And if it was a company-call, a Microsoft customer, then it could be that

> one had to write some notes down, since these calls sometimes were a bit

> more complex than the regular calls.

>

> And also since there was a lot of types of agreements, like

> Select-agreement, Open-agreement, etc.

>

> There were meny combinations of different agreements and products, so

> sometimes, one happened to write down some notes, and also send e-mails to

> the line-managers about the activation.

>

> So if one were busy doing things like this, then I think the shouting was

> sometimes interfering a bit with the other work.

>

> Because, often, it wouldn't be possible to do work-tasks like this, while

> one were answering the next call simultaniously.

>

> Because one needed to consentrate on the loging and the writing og notes

> and e-mails.

>

> So then it interfered a bit when someone shouted at me: 'Erik, you're on

> wrap-up'. At least I remember that I thought this personally.

>

> Because then I lost my concentration, and my awarenes of what I was doing.

> And I sometimes got a bit stressed, and I maybe started thinking about

> things regarding the organisation of the campaign instead.

>

> And I also think that this practice is a bit condescend.

>

> That is, from the team-leader to the representative. It seems to me, that

> one are shouting like this, then it means that one thinks that the

> representative isn't using his time in a meaningful way. That is, it means

> that the representative is doing something wrong.

>

> I tried telling them, that we knew from before, that the wrap-up time was

> five seconds, and that they didn't really need to shout that out, because
we

> already knew this from before.

>

> And when one used more time than five seconds, it was because it was

> needed to finish the work-tasks.

>

> But when they were shouting, then I think it means that they didn't belive

> the representative would be able to manage the time for the work-tasks

> themselves, in a reasonble way.

>

> So then I guess it means that the representatives was looked at as to be

> thoughtless and without the ability to act reasonable.

>

> I thought this meant that the representatives, were looked down upon, in

> regards to the issue of being able to manage their own work-time in a

> meaningful way.

>

> So I myself, remember, that I was thinking that this practice was a bit

> condescend.

>

> I used to work as a store-manager in Norway, and in conection with that, I

> had a few courses in practical management etc.

>

> And I also had some modules in management and organisation, from upper

> secondary school level, and also from university level.

>

> But I can't remember, that we were taught were much about 'negative

> reinforcement' in those modules and couses.

>

> So I was wondering if someone maybe had some knowledge, regarding where

> negative reinforcement fits in, in relation to the management-theory
field.

>

> I think that management is an interesting field, so I think it would be

> very fine if someone have the time to contribute a bit to the thread on

> this.

>

> I myself, think that this management-method, can maybe sometimes seem a

> bit harassing, but I think it would be very interesting to also hear what

> other people think about this.

>

>

>

>

>

> This e-mail, and any attachment, is confidential. If you have received

> it in error, please delete it from your system, do not use or disclose

> the information in any way, and notify us immediately. The contents of

> this message may contain personal views which are not the views of the

> BBC, unless specifically stated.

>

>'.



I hope you have a chance to have a look at this, and thanks in advance for
the help!



Yours sincerely,



Erik Ribsskog

Enclosure 2, Letter sent BBC, 6/2.

From: eribsskog@gmail.com Erik Ribsskog
To: England.moderators@bbc.co.uk
Date: Fri, 26 Oct 2007 01:06:13 +0000
Subject: Fwd: Your BBC Posting has been removed

Hi,

I can't see that I have recieved an answer to this e-mail yet, thats why I'm
trying to send it again.

Hope that this is alright!

Yours sincerely,

Erik Ribsskog


---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Oct 13, 2007 8:34 PM
Subject: Re: Your BBC Posting has been removed
To: England <England.moderators@bbc.co.uk>


Hi,

I was wondering if you think it would be possible for me to get a more
spesific reason on why the post
was removed?

Yours sincerely,

Erik Ribsskog


On 12 Oct 2007 15:57:47 +0000, England <England.moderators@bbc.co.uk>
wrote:
>
> Dear BBC Community member,
>
> Thank you for contributing to a BBC community site. Unfortunately we've
> had to remove your content below because it contravened one of the House
> Rules.
>
> Postings to BBC messageboards will be removed if they:
>
> *Break the law, or condone or encourage unlawful activity. This includes
> defamation and contempt of court.
>
> You can find out more about Defamation at
> http://www.bbc.co.uk/dna/hub/HouseRules-Defamation
> You can read the BBC messageboards House Rules in full here:
> http://www.bbc.co.uk/messageboards/newguide/popup_house_rules.html
>
> Please be careful when you copy the text of someone else's message into
> your post. If their posting is subsequently removed, your posting may also
> have been removed, as it contained a copy of their failed text.
>
> If you can rewrite your contribution to remove the problem, we'd be happy
> for you to post it again.
>
> Please note that anyone who seriously or repeatedly breaks the House Rules
> may have action taken against their account.
>
> http://www.bbc.co.uk/messageboards/newguide/popup_breaking_rules.html
>
> Regards,
>
> The BBC Communities Team
> http://www.bbc.co.uk/messageboards/newguide/
>
> URL of content (now removed):
> http://www.bbc.co.uk/dna/england/F2770282?Thread=4653901&post=54093182
>
> Subject:
> The use of Negative Reinforcement as a Management-method at the Arvato
> Microsoft Scandinavian Product Activation in Liverpool.
>
> Posting:
> When I was working at the Arvato Microsoft Scandinavian Product Activation
> in Liverpool, I had a meeting with one of the team-leaders on the campaign.
>
> I was wondering why we, (I was working as a regular Contact Centre
> Representative there), and I was wondering why we got lines like 'NN, you're
> on wrap-up', shouted at us across the tables, from the team-leaders.
>
> Then I got to hear that this was something that the team-leaders had been
> thought during team-leader training.
>
> The team-leader I was in the meeting with, told me, that they had been
> trained using '[negative] reinforcement', during the team-leader training.
>
> She explained to me, that she wouldn't stop with the
> shouting/complaining/'giving stick', the way she did, because this was the
> way they had been trained to lead the campaign.
>
> Here is a quote from the summary from this meeting:
>
> 'I also brought up the situation with the wrap-up meeting we had some
> weeks earlier, where
> we agreed on that I would work on gradually bettering the wrap-up time,
> but that she then
> forgot this agreement, and the next day acted like this meeting hadnt been
> taking place
> at all, and continued to shout 'You're on wrap-up' if the wrap-up time
> exceeded 5 seconds.
>
> Vivian explained that this was call reinforcement, and that the
> team-leaders were trained
> to use reinforcement as a way of solving problems, like the problem with
> agents being
> to long time on wrap-up between the calls. So she wouldnt stop doing this,
> because she
> had been trained to do her job this way.
>
>
> NEGATIVE REINFORCEMENT
>
> I hadnt heard about reinforcement on the management/organisation modules I
> had studied on
> upper secondary and university-level, and neighter had I heard about it on
> the management-
> courses I had participated on while I was working as a manager in Norway.
>
> So when I got home on the day we had the meeting, I searched for
> 'reinforcement' on the
> internet. I found from how Vivian described it in the meeting, that this
> way of sorting
> problems was called 'negative reinforcement'.
>
> I couldnt find very much on how this was being used in management, but
> from what I found
> it seemed like it was more used as a way of training dogs, and that it was
> known to make
> the dogs nervous.
>
> Line says that they were told to do it this way, because if they did it
> this way, then the agents
> would do the job the way the team-leaders wanted.'.
>
> Link: http://johncons-mirror.blogspot.com/2007/10/enclosure-7.html
>
>
> My issue, regarding this, was that when I was searching on the term
> 'negative reinforcement', on the internet, then it mostly appeared links
> that had to do with the training of animals, like dogs and horses. (And not
> so much with management-theory):
>
> Link: http://www.google.co.uk/search?hl=en&q=negative+reinforcement&meta=cr%3DcountryUK%7CcountryGB
>
>
>
> And, the fact that the team-leaders are screaming things like 'You're on
> wrap-up', to the CCR representatives.
>
> I think this is a bit impolite, because the places were people are seated,
> are up to the region of 5-10 meters from were the team-leader is sitting
> shouting.
>
> So I remember I myself thought this practice was a bit inpolite towards
> the representatives.
>
> And also, I thought it was interfering in the work.
>
> That is, if one are sitting, and writing some notes, or if one are loging
> the latest call.
>
> The latest call from when someone has called in to activate Windows or
> Office etc.
>
> Then one had five seconds to log the call and to prepare for the next
> call.
>
> So sometimes one ran out of time, and sometimes, one also wanted to have a
> zip of water inbetween the calls, so sometimes five seconds could be maybe a
> bit to little time.
>
> But the point is, that when the call wasn't a regular call. That is, if
> the call lasted for longer than about five minutes, then one had to log the
> call on a form as well as on the screen.
>
> And if it was a company-call, a Microsoft customer, then it could be that
> one had to write some notes down, since these calls sometimes were a bit
> more complex than the regular calls.
>
> And also since there was a lot of types of agreements, like
> Select-agreement, Open-agreement, etc.
>
> There were meny combinations of different agreements and products, so
> sometimes, one happened to write down some notes, and also send e-mails to
> the line-managers about the activation.
>
> So if one were busy doing things like this, then I think the shouting was
> sometimes interfering a bit with the other work.
>
> Because, often, it wouldn't be possible to do work-tasks like this, while
> one were answering the next call simultaniously.
>
> Because one needed to consentrate on the loging and the writing og notes
> and e-mails.
>
> So then it interfered a bit when someone shouted at me: 'Erik, you're on
> wrap-up'. At least I remember that I thought this personally.
>
> Because then I lost my concentration, and my awarenes of what I was doing.
> And I sometimes got a bit stressed, and I maybe started thinking about
> things regarding the organisation of the campaign instead.
>
> And I also think that this practice is a bit condescend.
>
> That is, from the team-leader to the representative. It seems to me, that
> one are shouting like this, then it means that one thinks that the
> representative isn't using his time in a meaningful way. That is, it means
> that the representative is doing something wrong.
>
> I tried telling them, that we knew from before, that the wrap-up time was
> five seconds, and that they didn't really need to shout that out, because we
> already knew this from before.
>
> And when one used more time than five seconds, it was because it was
> needed to finish the work-tasks.
>
> But when they were shouting, then I think it means that they didn't belive
> the representative would be able to manage the time for the work-tasks
> themselves, in a reasonble way.
>
> So then I guess it means that the representatives was looked at as to be
> thoughtless and without the ability to act reasonable.
>
> I thought this meant that the representatives, were looked down upon, in
> regards to the issue of being able to manage their own work-time in a
> meaningful way.
>
> So I myself, remember, that I was thinking that this practice was a bit
> condescend.
>
> I used to work as a store-manager in Norway, and in conection with that, I
> had a few courses in practical management etc.
>
> And I also had some modules in management and organisation, from upper
> secondary school level, and also from university level.
>
> But I can't remember, that we were taught were much about 'negative
> reinforcement' in those modules and couses.
>
> So I was wondering if someone maybe had some knowledge, regarding where
> negative reinforcement fits in, in relation to the management-theory field.
>
> I think that management is an interesting field, so I think it would be
> very fine if someone have the time to contribute a bit to the thread on
> this.
>
> I myself, think that this management-method, can maybe sometimes seem a
> bit harassing, but I think it would be very interesting to also hear what
> other people think about this.
>
>
>
>
>
> This e-mail, and any attachment, is confidential. If you have received
> it in error, please delete it from your system, do not use or disclose
> the information in any way, and notify us immediately. The contents of
> this message may contain personal views which are not the views of the
> BBC, unless specifically stated.
>
>

Enclosure 1, Letter sent BBC, 6/2.

From: eribsskog@gmail.com Erik Ribsskog
To: England.moderators@bbc.co.uk
Date: Tue, 28 Aug 2007 13:51:12 +0000
Subject: Fwd: Your BBC Posting has been removed

Hi,

I can't see that I have recieved an answer to this e-mail yet, so that's why
I'm
trying to forward it again.

Hope that this is alright!

Yours sincerely,

Erik Ribsskog


---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Aug 15, 2007 2:06 PM
Subject: Re: Your BBC Posting has been removed
To: England <England.moderators@bbc.co.uk>


Hi,

thank you very much for your e-mail!

Just out interest, since I'm not so into these issues, do you think it would
be possible,
to get a reason, for what the problem is in particular, with the link that
wasn't accepted?

This since it would make it easier for me to know how to adapt to the rules,
since it's
not clear to me at the moment, what it is, in particular, that was wrong
with the link.

Hope that this is alright, and thank you very much for your help in advance!

Yours sincerely,

Erik Ribsskog


On 15 Aug 2007 11:21:45 +0000, England <England.moderators@bbc.co.uk>
wrote:
>
> Dear BBC Community member,
>
> Thank you for contributing to a BBC community site. Unfortunately we've
> had to remove your content below because it contravened one of the House
> Rules.
>
> Postings to BBC messageboards may be removed if they:
>
> * Contain links to other websites which break our Editorial Guidelines
>
> The URL(s) which failed were:
> http://johncons.angelfire.com/blog/
>
> Please read the messageboard external links Editorial Guidelines page, for
> more information:
>
> http://www.bbc.co.uk/messageboards/newguide/popup_editorial_guidelines.html
> You can read the BBC messageboards House Rules in full here:
> http://www.bbc.co.uk/messageboards/newguide/popup_house_rules.html
>
> Please be careful when you copy the text of someone else's message into
> your post. If their posting is subsequently removed, your posting may also
> have been removed, as it contained a copy of their failed text.
>
> If you can rewrite your contribution to remove the problem, we'd be happy
> for you to post it again.
>
> Please note that anyone who seriously or repeatedly breaks the House Rules
> may have action taken against their account.
>
> http://www.bbc.co.uk/messageboards/newguide/popup_breaking_rules.html
>
> Regards,
>
> The BBC Communities Team
> http://www.bbc.co.uk/messageboards/newguide/
>
> URL of content (now removed):
> http://www.bbc.co.uk/dna/england/F2770282?Thread=4474744&post=52134546
>
> Subject:
> Problems with the Daily Post Message-board (Sensorship)
>
> Posting:
> Here is the link for the deleted thread: http://johncons.angelfire.com/blog/
>
>
> This e-mail, and any attachment, is confidential. If you have received
> it in error, please delete it from your system, do not use or disclose
> the information in any way, and notify us immediately. The contents of
> this message may contain personal views which are not the views of the
> BBC, unless specifically stated.
>
>

Letter sent BBC, 6/2.

Erik Ribsskog

Flat 3

5 Leather Lane

Liverpool 6. February 2008

L2 2AE

British Broadcasting Corporation

Broadcasting House

Portland Place

London

W1 1AA

COMPLAINT

I've been having some problems with postings on the BBC message-board, being removed

for no obvious, to me at least, reason.

Then, I've been trying to write to the Moderators, to try to get them to explain to me, what

it is in particular, that is wrong with the message-board postings.

But I haven't managed to recieve any answer to this e-mails.

So I think I have to try to complain about this.

The e-mails in question, are three e-mails I sent to england.moderators@bbc.co.uk, last

automn.

When I didn't recieve any answer to the mentioned e-mails, then I also tryed to send

reminders about this, on 28/8, 26/10 and 6/11, of last, for the respective e-mails.

But I still didn't recieve any answer to eighter the original e-mails, or the reminders.

So I tried to send a complaint about this, to info@bbc.co.uk, on 6/11, and then a

reminder, on 23/11, but I didn't recieve any answer to any of these e-mails.

Then I tried to call the BBC customer support, on 0870 010 0222, on 3/1, and then

I got adviced, to send a web-mail, from the BBC website, since the BBC customer

service representative, thought that it was more likely to get an answer, if one

used the webmail-function, to send a complaint on the moderators, than if one

used the e-mail address, that I had been using, thats info@bbc.co.uk.

So I sent a web-mail, from the URL: http://bbc.co.uk/feedback, on 3/1, but I

haven't recieved any answer to this web-mail yet, so I thought I should maybe

try to send a letter.

I'm enclosing copies of the mentioned e-mails, and I'm also going to enclose screen-shots,

taken of the web-mail message, which I sent from the http://bbc.co.uk/feedpack URL, on 3/1.

So I hope you have the chance to have a look at this, and thank you very much in advance

for your help!

Yours sincerely,

Erik Ribsskog

Enclosure 1, letter sent Google, 5/2.

Fwd: [#209091530] Fwd: Blogger DMCA Complaint received
05 February 2008
23:26
Subject
Fwd: [#209091530] Fwd: Blogger DMCA Complaint received
From
Erik Ribsskog
To
support@blogger.com
Sent
06 November 2007 02:01

Hi,

I can't see that I have recieved an answer to this e-mail yet, that's why I'm trying to send it again.

Yours sincerely,
Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Oct 26, 2007 9:12 PM
Subject: Re: [#209091530] Fwd: Blogger DMCA Complaint received
To: Blogger Help <support@blogger.com>


Hi,

thank you very much for your answer!

I relly understood that you couldn't give me legal advice, I just thought that maybe
you knew about some organisation etc. who could maybe give advice on this.

I should probably have made it more clear in the e-mail, that it was this I meant.

Since there isn't always that easy, for different reasons, to get help from an attorney.

But that's my problem I guess.

But what I was hoping that you could maybe answer me about, was if there was a
time-limit for filing the DMCA counter-complaint.

So this was the main reason for my enquiery, but I should maybe have clearified this.

So that's why I'm trying to e-mail you again, in case that point got a bit lost in my last
e-mail.

(Also if you know what the next procedure usually is in an DMCA complaint-process,
that would be fine, but I'm also going to search more on the internet regarding this,
so this is only if you have the time and oppertunity to answer).

So I hope that you have the chance to answer me about this, and thanks in advance for
the reply!

Yours sincerely,

Erik Ribsskog



On 10/26/07, Blogger Help <support@blogger.com > wrote:
Hello Erik,

We are in receipt of your latest email. Blogger is not in a position to
provide legal guidance or counsel to the legal issue at hand. We recommend
that you seek an attorney to properly answer your questions and provide
you with legal advice.

Sincerely,
The Blogger Team


Original Message Follows:
------------------------
From: "Erik Ribsskog" < eribsskog@gmail.com>
Subject: Fwd: [#209091530] Blogger DMCA Complaint received
Date: Fri, 26 Oct 2007 03:39:27 +0100

Hi,

I can't see that I've recieved an answer to this e-mail yet.

I'm not so used with dealing with cases like this, and also not used to
deal
with
to copyright laws.

But I'm trying to send a new e-mail anyway, since I'm not sure where to
ask
for
advice regarding this.

The reason I have put the files in the deleted entry on the blog, is
because
I'm
trying to 'whistleblow' regarding whats going on in the Arvato Ltd. firm,
and the
Microsoft Scandinavian Product Activation there.

This is about an (organised) harassment at work case.

And it's conected with a crime-case in the company, (which I have got
confirmed
about from the Norwegian embassy in London), and this most certianly, as
far
as
I can understadn, must be an orginised crime/mafia/mob-case.

And that's why I think it's important that I try to deal with this in an
as
proper way
as possible.

So, even if I'm a Norwegian living in Britain, I still would want to
pursue
this matter
with a DMCA counter-complaint.

I'm in the process of contacting law-firms in Britain, to get help with
the
(organised)
harassment at work issues.

And I think this DMCA issue propably should be included with that case.

Also, I was wondering if not the purpose of 'whistleblowing', should be
looked at as
more relevant than copyright issues, (even if it also seems a bit strange
to
me
that this should be a copyright issue, the files removed, where files like
summarys
from employee meetings at Arvato Ltd, and shift-plans, and also the entry
containing
only my CV, was deleted from the blog).

So that's why I'm trying to write to you again.

I was wondering if you knew about how the rules are surrounding the
'whistleblower'
issues, in regards to the DMCA law?

Because it could be that the British law-firms need a bit of time to deal
with this,
(from earlier experience with companies like these), so I was also
wondering

how long time I have got to file a DMCA counter-complaint.

So I'm sorry that I'm sending you so many e-mails about this!

I should have prepared more on the last e-mails I sent maybe, so I
appologise for
this.

But I hope that you have the chance to have a look at this anyway!

Thanks in advance for the help!

Yours sincerely,

Erik Ribsskog






---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Oct 24, 2007 1:22 AM
Subject: Re: [#209091530] Blogger DMCA Complaint received
To: Blogger Help < support@blogger.com>


Hi,

thank you very much for your reply again!

By the way, I've checked on the internet, and it said that DMCA, was a US
copyright law.

So is the fax-number American then?

And is it Arvato in the US or in the UK, who has sent the complaint?

I'm sorry I haven't lived that long in the UK, so I got a bit cunfused
here.

Thanks in advance for the help!

Yours sincerely,

Erik Ribsskog


On 10/24/07, Blogger Help < support@blogger.com> wrote:
>
> Hello Erik,
>
> You can file a DMCA counter-complaint as soon as you'd like, and we will
> forward it on to Arvato Services to give them notice of the
> counter-complaint. Please fax your counter-complaint with all of the
> necessary information to (650) 618-2680.
>
> Thank you for your understanding and cooperation in this regard.
>
> Sincerely,
> The Blogger Team
>
>
>
> Original Message Follows:
> ------------------------
> From: "Erik Ribsskog" < eribsskog@gmail.com>
> Subject: Re: [#209091530] Blogger DMCA Complaint received
> Date: Wed, 24 Oct 2007 00:40:11 +0100
>
> Ok,
>
> thank you very much for your reply!
>
> I've tryed to search a bit on 'DMCA complaints', and I was wondering, if
I
> want
> to file a DMCA Counter Notice, should I then wait until the link in your
> e-mail,
> with the compaint, is active.
>
> Or should file one right away you think?
>
> Thanks very much for the help, and sorry if the correspondence is busy!
>
> Yours sincerely,
>
> Erik Ribsskog
>
>
> On 10/23/07, Blogger Help <support@blogger.com> wrote:
> >
> > Hello Erik,
> >
> > We received a DMCA complaint from Arvato Services Limited regarding
the
> > content that we have removed based on their allegations of copyright
> > infringement. The DMCA complaint that we received will be posted on
the
> > link we sent you ( http://www.chillingeffects.org/notice.cgi?sID=4463 )
> > within the next couple of weeks.
> >
> > Sincerely,
> > The Blogger Team
> >
> >
> > Original Message Follows:
> > ------------------------
> > From: "Erik Ribsskog" <eribsskog@gmail.com>
> > Subject: Re: [#209091530] Blogger DMCA Complaint received
> > Date: Tue, 23 Oct 2007 20:21:27 +0100
> >
> > Hi,
> >
> > these are my personal files from work.
> >
> > I don't see how there could be any copyright issues with others, since
> > these
> > are my
> > personal work-files.
> >
> > Who is it that has got you to delete the entries then, and shouldn't
you
> > have checked
> > it with me first, in case it was public files to do with my work,
(like
> it
> > is)?
> >
> > Thanks for the fast reply by the way.
> >
> > Yours sincerely,
> >
> > Erik Ribsskog
> >
> >
> > On 10/23/07, Blogger Help < support@blogger.com > wrote:
> > >
> > > Hello Erik,
> > >
> > > We apologize for the mix up. Blogger has been notified, according to
> the
> > > terms of the Digital Millennium Copyright Act (DMCA), that some of
> your
> > > images allegedly infringe upon the copyrights of others. The URLs of
> the
> > > allegedly infringing images may be found at the end of this message.
> > >
> > > The notice that we received, with any personally identifying
> information
> > > removed, may be found at the following link:
> > > http://www.chillingeffects.org/notice.cgi?sID=4463
> > >
> > > Please note that it may take several weeks for the notice to be
posted
>
> > on
> > > the above page.
> > >
> > > The DMCA is a United States copyright law that provides guidelines
for
> > > online service provider liability in case of copyright infringement.
> We
> > > are in the process of removing from our servers the images that
> > allegedly
> > > infringe upon the copyrights of others. If we did not do so, we
would
> be
> > > subject to a claim of copyright infringement, regardless of its
> merits.
> > > See http://www.educause.edu/Browse/645?PARENT_ID=254 for more
> > information
> > > about the DMCA, and see http://www.google.com/dmca.html for the
> process
> > > that Blogger requires in order to make a DMCA complaint.
> > >
> > > Blogger can reinstate these images upon receipt of a counter
> > notification
> > > pursuant to sections 512(g)(2) and 3) of the DMCA. For more
> information
> > > about the requirements of a counter notification and a link to a
> sample
> > > counter notification, see http://www.google.com/dmca.html#counter.
> > >
> > > Please note that repeated violations to our Terms of Service may
> result
> > in
> > > further remedial action taken against your Blogger account. If you
> have
> > > legal questions about this notification, you should retain your own
> > legal
> > > counsel. If you have any other questions about this notification,
> please
> > > let us know.
> > >
> > > Sincerely,
> > > The Blogger Team
> > >
> > >
> > > Affected URLs:
> > > http://johncons-mirror.blogspot.com/2007/10/enclosure-8.html
> > > http://johncons-mirror.blogspot.com/2007/10/enclosure-9.html
> > > http://johncons-mirror.blogspot.com/2007/10/enclosure-15.html
> > > http://johncons-mirror.blogspot.com/2007/10/enclosure-16.html
> > > http://johncons-mirror.blogspot.com/2007/10/enclosure-17.html
> > > http://johncons-mirror.blogspot.com/2007/10/enclosure-18.html
> > > http://johncons-mirror.blogspot.com/2007/10/enclosure-19.html
> > > http://johncons-mirror.blogspot.com/2007/10/enclosure-20.html
> > > http://johncons-mirror.blogspot.com/2007/10/enclosure-21.html
> > > http://johncons-mirror.blogspot.com/2007/10/enclosure-22.html
> > > http://johncons-mirror.blogspot.com/2007/10/enclosure-23.html
> > > http://johncons-mirror.blogspot.com/2007/10/enclosure-24.html
> > > http://johncons-mirror.blogspot.com/2007/10/enclosure-25.html
> > >
> > >
> > > Original Message Follows:
> > > ------------------------
> > > From: "Erik Ribsskog" < eribsskog@gmail.com >
> > > Subject: Re: [#209091530] Blogger DMCA Complaint received
> > > Date: Tue, 23 Oct 2007 01:41:26 +0100
> > >
> > > Hi,
> > >
> > > thank you for your e-mail.
> > >
> > > I was wondering if there has been a misunderstanding somewhere,
> because
> > I
> > > have not
> > > sent any 'infringement complaint' regarding any of the mentioned
> URL's.
> > >
> > > I was just wondering if there had a mix-up or a misunderstanding
> > > somewhere.
> > >
> > > So I hope very much that you have the time to have a look at this.
> > >
> > > Thanks in advance!
> > >
> > > Yours sincerely,
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On 10/22/07, Blogger Help < support@blogger.com> wrote:
> > > >
> > > > Hello,
> > > >
> > > > In accordance with the DMCA, we have completed processing your
> > > > infringement complaint regarding the following URLs:
> > > >
> > > > http://johncons-mirror.blogspot.com/2007/10/enclosure-8.html
> > > > http://johncons-mirror.blogspot.com/2007/10/enclosure-9.html
> > > > http://johncons-mirror.blogspot.com/2007/10/enclosure-15.html
> > > > http://johncons-mirror.blogspot.com/2007/10/enclosure-16.html
> > > > http://johncons-mirror.blogspot.com/2007/10/enclosure-17.html
> > > > http://johncons-mirror.blogspot.com/2007/10/enclosure-18.html
> > > > http://johncons-mirror.blogspot.com/2007/10/enclosure-19.html
> > > > http://johncons-mirror.blogspot.com/2007/10/enclosure-20.html
> > > > http://johncons-mirror.blogspot.com/2007/10/enclosure-21.html
> > > > http://johncons-mirror.blogspot.com/2007/10/enclosure-22.html
> > > > http://johncons-mirror.blogspot.com/2007/10/enclosure-23.html
> > > > http://johncons-mirror.blogspot.com/2007/10/enclosure-24.html
> > > > http://johncons-mirror.blogspot.com/2007/10/enclosure-25.html
> > > > We appreciate your patience as we work to remove all of the images
> > from
> > > > our servers. Please note that all cached versions should expire
> within
> > a
> > > > week.
> > > >
> > > > Please let us know if we can assist you further.
> > > >
> > > > Sincerely,
> > > > The Blogger Team
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>