From: eribsskog@gmail.com Erik Ribsskog
To: customer.relations@barclays.co.uk
Date: Thu, 25 Oct 2007 05:43:11 +0100
Subject: Complaint

Hi,

I would please like to complain about your representative Mr. Hall, acting
inpolite
against me, while I was in your branch in Lord St. in Liverpool, yesterday.

It was at around 5.50 pm, yesterday.

I've been busy with other work, so I havn't got to send the e-mail before
now.

I was in the bank to transfer some money to a Norwegian company.

And I had brought with me an old copy of an 'Barclays International Payment'
form.

To use this to copy the company's IBAN-number and other details from.

First I asked polite for a new form, and the representative, Mr. Hall, acted
like he didn't want
to give me the form.

And just 'acted stupid' so to speak, I had to ask several times, to get the
form.

Then, when I had finished filling out the form, I returned to where the
representative was placed.

And then the representative, Mr. Hall, started mocking my signature.

The representative also started whispering with one of his collegues or
managers, a group of
people appeared behind the representative.

And then, while the representative was serving me, he started to whisper, it
seemed to me
it must have been something related to me, to a college or manager, a woman
her fourties
I think she must have been. I think she had blond hair, but I'm not 100%
certain on that.

And this seemed very impolite to me, because it seemed to me that it was me
he was
whispering about.

And the representative also acted very akward, like he repeatedly said that
I would be charged
£20, ignoring what I said.

I said the beneficary will be charged for the transfer right.

Like I had crossed for, on the form.

And the representative just continued repeating the same sentence several
time, as though
I hadn't said anything at all.

Even if the representative seemed very focused, so not particulary tired or
anything like that.

So I thought this behavour was so strange that it seemed like it was due to
me as a person,
that the representative acted so awkward, and didn't take any regards to
what I was saying,
that the beneficary would be charged the £20 charge.

(I really thoght that it was £25, but maybe I remember wrong, I have quite a
few things on my
mind).

After the representative kept ignoring me, and just countinued saying that I
would be charged
£20.

He said it like I would be charged £20 on top of the £60 that I was
transfering.

But I had crossed of on the form for the beneficary to pay for the charge,
so that it would be
deducted from the £60.

Like I've always done, I used to transfer money to Norway quite often from
your old Water St.
branch, and there they where always acting very polite and correct.

And it should be clear to the representative that I had transfered money
abroad from before,
since I showed the representative the copy of the old form, and asked the
representative,
if I could please get a new form.

(This was when I had just entered into the bank).

And the representative pretended to not understand, so I had to ask again
and make it clear
to the representative that I wanted to transfer some money abroad.

So it was very strange experience, I think it should have been enough to
show the representative
the copy of the old form, and ask if I could please have a new form.

But that was not enough.

I had to refrase the question, and I had to point of the fact that I wanted
to transfer some money
abroad, before the representative was willing to give me a new form.

And went I went back, after finishing filling out the new form, then the
representative was mocking
my signature, was whispering about me to one of his collegues or managers.

He repeatedly said, at least three times, that I would be charged £20.

Even if it said on the form that the beneficary would pay the charge.

When the representative was ready repeat the sentence about me having to pay
a £20 charge, for
the forth time.

Then I had to interupt the representative, and ask the representative, if
they had changed their rules
(for transfereing money abroad).

The representative answered that you hadn't changed the rules.

I think this kind of behaviour was totaly out of line, and I have to say
very rediculus.

Because why on earth would he bring up the issue of me having to pay a £20
charge, so many times.

When he must have been aware of that I knew the process of transfering money
abroad from before,
since I brought with me a copy of the old form.

And it also said on the form I gave the representative, that the beneficary
would pay the charge.

So that the representative, who seemed awake and aware, starts saying that I
have to pay a
£20 charge, three or four times, for no seemingly logical reason, seemed a
bit sureal to me.

And I also thought that it was very impolite of the representative to mock
my signature.

And also I though it was impolite that he didn't want to give me a new form
when I asked for one,
but for some reason, I had to ask twice for a form, before he was willing to
give me one.

So I thought this behaviour from the representative was harassing.

So I wanted to report this, as soon as I left the bank I thought of this.

But I've also been calling your credit-file department, not long ago, I'll
try to call them back
tomorrow, because I haven't heard from them yet.

I called them regarding that the bank wouldn't give me a £30 overdraft for
food and electricity,
about two or three weeks ago.

I thought that there must have been some wrong information registered on me
on my Barclays
credit-file.

Because I have checked it with the Credit Expert company, and theres nothing
wrong at all
with my credit file with them, or with my credit history.

And I haven't overdrawn my Barclays account, and I have had a regular
cash-flow on my
Barclays cashcard and current account for more than two years now.

From regular full-time employement.

And I've from students who get large overdrafts, but I was unable to get a
£30 for food and
electricity, so I've followed the advice I was given from the Credit Expert
company, on
getting and keeping a high credit-score, so I can't really understand what
this is about.

So due to this investigation, which I havn't got a reply from yet, I though
that I maybe shouln't
write a complaint about your representative Mr. Hall at first (I saw the
name on the name-sign,
and imeadeatly wrote it down on the copy of the international payment form).

So I decided not to complain at first.

But when I now, about an hour ago, thought about the episode again, I though
the episode
was so surreal and strange, that I decieded that I send a complaint anyway,
and then
explain in the complaint that there was an investigation going on regarding
my Barclays
credit-file, and that these two complaints are seperate incidents.

I've also been having some problems with an organised crime case in Norway
and Britain,
and I haven't been given any help from the police regarding this.

Since your representatives are acting so strange (I thought they acted
strange the last time
I was in the bank to transfer money abroad as well, even if I can't remember
the details
exactly, at least not at the moment).

And also since it hasn't been possible for me, for no understandable reason,
to get any
overdraft or loan at all, even if I've been in economical hardship, and I've
had a job, and
a perfect credit-score.

And no overdrafts or other problems.

Due to these strange circomstances, and the lack of Goverment help, both in
Norway
and Britain, (which I've even contacted Amnesty International about,
although they for
some reason didn't want to help with the issues surrounding lack of respect
from
government in connection with peoples rights).

So due to these strange cicomstances, I was wondering if you was instructed
in any
way, from the police or other government oragnisations, not to give me a
loan or
overdraft.

And also to use my regular visits to the bank to transfer money, to spy on
me, and
ask strange questions for the police/other government institutions?

Because it seem a bit to me like the police and government institutions, are
using
me as a living target or something like that, since I've been having some
problems
with being followed by mafia, (like I've overheard people saying about me
in Norway).

And I've also been having problems in connection with working in a company
in
Liverpool, in which there were organised crime going on, and abouth which,
the Norwegian embassy in London, explained to me that they didn't want to
help the Scandinavians working there, because, like they said, they didn't
want to help people who where cooperating with criminals.

Even if it seemed just like a normal company. Situated in the famous Cunard
Building, and with strict office-wear dress-code. And with the work-task
being
activating Windows and other programs over the phone for Scandinavian
customers on behalf of Microsoft.

(Just to explain).

So if it is the case, that the police or other government organisations, are
instructing
you, not to give me a loan or an overdraft, then I would like to remind you
that
this isn't legal.

People have rights, and the Police have no more right to deny me a loan,
than
I have to deny the Police to get a loan.

I will take these issues further, because I think I'm being harassed in
regards
to both these complaints.

And I don't really think that the bank have the right to harass me, when it
comes to not giving me a loan, even if the police tells the bank to do this.

Because I can't see that the police have the right to do that.

And I'd like to add now, when I'm writing this anyway, that I'm going to
take
these issues as far as find to be needed, if I find that this is like I
suspect,
and if I get the oppertunity.

I just thought that I'd add that, while I was writing, so that there
wouldn't be
any misunderstandings surrouding this.

I hope that this is alright!

Yours sincerely,

Erik Ribsskog

cons
Heltidsansatt

Innlegg: 330
Ble medlem: 01/09/2007

Originally posted by: Spaceisdeep

Originally posted by: cons



Det er mulig, men jeg trodde fra før at Norden var hjemmemarkedet til Orkla, så det er kanskje litt rart som du sier at de ikke selger pizza i Danmark, uten at jeg skal begynne å gjette noe om årsakene til det.







Men det er det kanskje noen andre som vet mer om.







Jeg har da vel aldri sagt at de ikke selger pizza i Danmark. Hat spist pizza der mange ganger.

Jeg spurte om de solgte Grandiosa i Danmark.



Altså her mente jeg:

'men jeg trodde fra før at Norden var hjemmemarkedet til Orkla, så det er kanskje litt rart som du sier at de ikke selger pizza i Danmark'.

Her mente jeg at 'de' hører til 'Orkla' tidligere i setningen da.

Altså at det betyr:

'så det er kankskje litt rart som du sier at _Orkla_ ikke selger pizza i Danmark'.

Men hvis det var feil norsk, så skal jeg klage til norsklæreren min neste jeg ser vedkommende.

Men det var vel forresten Fru Næss det, på Svelvik Ungdomsskole, hvis jeg husker riktig.

Og hun var litt oppi åra, her i midten av 80-tallet, så hun er vel ganske oppe i åra nå eventuelt.

Så det spørs vel kanskje litt om hu kjenner meg igjen da, man veit jo hvordan det er når folk kommer litt oppi åra.

Jeg husker farmora mi, hu kalte meg alltid onkelen min sitt navn, Runar, når hu begynte å komme opp i 70-åra var det vel.

Så det var litt snodig ja.

Og når jeg besøkta a på eldrehjemmet inni Svelvik der en sommer, så ble a nesten redd meg fikk jeg inntrykk av.

Så det var ikke så gøy nei, men det er mulig hu ikke kjente meg igjen da.

Men samme det.

Jeg bare tok med litt fleip osv. på slutten der, det er vel lov å fleipe litt i hvertfall får man håpe, men jeg skal prøve å ta meg inn og holde meg strengt til tema fremover.

Så beklager det.

cons
Heltidsansatt

Innlegg: 329
Ble medlem: 01/09/2007

Originally posted by: Spaceisdeep


Dette er sakset fra en artikkel fra 2000:

"Kapittel 3 viser prisforskjellene mellom Norge og Sverige og prisspredning. Prisene på de enkelte produkter viser store variasjoner. Jevnt over er prisvariasjonene større i Sverige enn i Norge. For vårt vareutvalg var prisene stort sett lavere i Sverige enn i Norge. For enkelte produkter var forskjellene svært store. Dette var som forventet ettersom de fleste varene vi hadde valgt ut var typiske lokkevarer. To produkter var dyrere i Sverige enn i Norge, det var Pizza Grandiosa og Brunost G35 fra Tine."



LinkSifo



Ja det er jeg helt enig med deg i at hørtes snodig ut.

Hvofor bruker de Pizza Grandiosa som lokkevare i Norge, og skrur opp prisen i Sverige?

Hvis Orkla ville hatt inn Grandiosaen på markedet i Sverige, så burde de vel justere prisen etter svensk prisnivå, og i hvertfall ikke dyrere enn i Norge.

De selger jo Big One i Sverige så, og det regner jeg med er til svenske priser,
siden den ikke nevnes i statestikken din.

At brunost er dyrere i Sverige, det finner jeg naturlig, siden det er en tradisjonell norsk spesialitet.

Det blir det samme som at parmaskinke er billigst i Parma da.

At Ouzo er billigst i hellas.

At Bordeaux vin er billigst i Frankrike.

Og at Fox glacier mints er mye billigere i England enn isbre-mint er i Norge (jeg fanti ikke på noe bedre eksempel fra England i farta).

Brunost er jo en tradisjonell norsk spesialitet.

Altså, den selger mye i Norge, men er et nisjeprodukt i Sverige.

Når det er et nisjeprodukt, så kan man ta bedre betalt, for da selger de ikke så mye, de er hyllevarmere så og si, så da må man ta bedre betalt, siden de jo tar opp plassen som andre varer kunne hatt, som selger mer.

Så det må vel sies å være logisk.

Men pizza er jo et italiensk produkt.

Så at en versjon av en italiensk pizzarett, skal være Norges mest populære middag, og samtidig Sveriges minst populære middag, det høres litt snodig og merkverdig ut for meg.

Så ville jeg tro at det var en eller annen spesifiserbar grunn til dette.

Og det ville vel vært rart, i seg selv, om det var en sånn grunn.

Hva kunne det være?

Det må være noe med innholdet i den italienske retten da?

At det er noen ugler i mosen ute å går i forbindelse med det?

Forstå det den som kan.

Heltidsansatt

Innlegg: 328
Ble medlem: 01/09/2007

Originally posted by: Spaceisdeep


Du sier at du skjønner det hvis det er variasjoner mellom landene og det er jo det det er.

Videre sier du, ja ikke bare du at Grandiosa er Norges mest solgte middag, men der er jeg ikke enig. Grandiosa, eller pizza for den sak skyld er ikke noe jeg vil kalle for middag. Kveldsmat, lørdags-kos eller et kjapt lite måltid i en "stresset" hverdag.



Ang. variasjon mellom land er det masse varierte spisevaner.

Svenskene har "kjøttbullar", vi har kjøttkaker, danskene har frikadeller.

Danmark og Norge bruker mest kokte poteter mens svenskene tyr mer til potetmos.

Ja man kan ramse opp i det uendelige.

Hva er så unikt med Grandiosaen at den må ut i svenske butikker? Selger de Grandiosa i Danmark ? Finland eller andre land for den sak skyld ?



Dette har vi vel vært inne på før.

Det er ikke relevant å ta med at noen land liker kjøttbullar og noen liker kjøttkaker vel, ettersom her er det snakk om den italienske retten pizza.

Og pizza er også populært i Sverige, de har veldig mange pizzaresturanter osv. i Sverige.

Og det at pizza er populært i Sverige, det kan man jo se av at det selges 20 slag 'Grandiosa'-varianter der. (eller Orkla pizzaer da, for dette er jo La Mia, Orginale, Big One og paier).

Og i Finland har også Orkla virksomhet, og der selger de vanlig grandiosa.



link

Finnene selger også 'vanlig' Granidosa Pepperoni, og 'vanlig' Grandiosa Kjøttdeig og løk.

Pluss at de har Grandiosa Orginal, eller classic som den heter i Finland, i 2-pk.

Og de har også en som heter Grandiosa Hawaii, som står sammen med de andre 'vanlige' Grandiosaene på websiden deres.

Så dette virker som om er en 'vanlig' Grandiosa, som lages på Grandiosa-fabrikken på Stranda i Sunnmøre da, sammen med de andre pizzaene som vi kjenner som vanlige Grandiosaer i Norge.

Og Norge har jo også 'Lørdagspizza' og 'Full Pakke', som vel også lages på Pizzafabrikken på Stranda.

Så med 2-pakningen, så har vel Norge, syv produkter som lages på Grandiosa pizzafabrikken på Stranda.

Finland har, med 2-pakningen, fem produkter som lages på Grandiosafabrikken på Stranda.

Mens svenskene har null produkter fra Grandiosafabrikken i Norge, de har kun to produkter fra Big One fabrikken der borte på Sunnmøre.

Så dette må vel sies å være merkverdig og snodig.

Hva kommer det av at 'vanlig' Grandiosa er så populær i Norge og Finland, og så upopulær i Sverige.

I Danmark, så har ikke Orkla etablert seg enda, i hvertfall ikke med pizza, så vidt jeg har forstått.

Jeg prøvde å søke på Grandiosa med dansk Google, men da fant jeg bare den Full Pakke videoen som jeg linket til tidligere i tråden, og sånne ting da.

Så det virker ikke som om Orkla selger pizza i Danmark, av en eller annen grunn.

Det er vel vanskelig å komme inn på markedet fra scratch antagelig.

I Sverige så kjøpte de jo opp Procordia, og da fikk de inn varene sine i Sverige, gjennom Procordias etablerte posisjon i markedet.

Da har de plass i butikkene fra før, de har selgere som kjenner butikksjefene, og de har apparat som kjenne landet og kjedene osv.

Så da er det lett å snike inn et nytt produkt eller to, og avtale dette med butikkene.

Det samme i Finland, der heter merket på Grandiosaen 'Felix', og 'Felix' eies i Sverige i hvertfall, av Procordia.

Så her har nok Procordia vært inne på det finske markedet også, før de ble kjøpt opp av Orkla, og Orkla/Stabburet, kom på den måten også inn på det finske markedet.

Så det er mulig de leter en måte å komme inn på det danske markedet da, ved å kjøpe et dansk firma f.eks.

Det er mulig, men jeg trodde fra før at Norden var hjemmemarkedet til Orkla, så det er kanskje litt rart som du sier at de ikke selger pizza i Danmark, uten at jeg skal begynne å gjette noe om årsakene til det.

Men det er det kanskje noen andre som vet mer om.