johncons: 1. sep. 2014

mandag 1. september 2014

Her kan man se det, at Berger har vært betjent, av flere rutebåter, som har gått til og fra byer, som Svelvik, Drammen, Holmestrand og Oslo

https://www.facebook.com/groups/266282843489204/?fref=ts

Det her må vel være Christell og døtrene hennes. (Noe sånt)

PS.

Christell har fortsatt fregner:

Jeg sendte en e-post til ICO

Erik Ribsskog

Our Ref : 16046008

Erik Ribsskog

Mon, Sep 1, 2014 at 2:56 PM

To: casework@ico.org.uk

Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk

---------- Forwarded message ----------
From: Customer Contact <customer.contact@financial-ombudsman.org.uk>
Date: Thu, Aug 28, 2014 at 11:08 AM
Subject: Our Ref : 16046008
To: Erik Ribsskog <eribsskog@gmail.com>

Dear Mr RIbsskog

Your complaint

Thank you for contacting us. We will reply as soon as possible - but
within three weeks.

If you need to get in touch before then, please use your reference, 16046008.

If you want to send us any additional information, there's no need to
send original documents.

Yours sincerely

Muhammad Mojid| CCD Administrator (CCD) | Financial Ombudsman Service
| Tel No: 020 7093 5500 | Fax: 020 7093 5501
Exchange Tower, London, E14 9SR

-----Original Message-----
From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 25 August 2014 01:53
To: casework@ico.org.uk
Cc: CollectionsAccountReview@virginmedia.co.uk; CISAS; Q&A
Subject: New update/Fwd: Update/Fwd: Ofcom reference: 1-266978842

Hi,

here is a new letter, from Virgin, (from 20/8), to do with this case,
that I attach a scanned copy of.

Best regards,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sat, Aug 23, 2014 at 1:56 AM
Subject: Update/Fwd: Ofcom reference: 1-266978842
To: casework@ico.org.uk
Cc: CISAS <CISAS@idrs.ltd.uk>, post <post@mfa.no>, Legal LSC
<legal.lsc@legalservices.gov.uk>, she <she@topdanmark.dk>, Politikk
Høyre <politikk@hoyre.no>, Akademikerforbundet
<post@akademikerforbundet.no>, LHT Customer Service <csc@lht.co.uk>,
Runcorn Office <runcornoffice@taroe.org>, Info <info@tpas.org.uk>,
Bjørn Ribsskog <bribsskog@gmail.com>, admin
<admin@lpl-norwegian-consulate.org.uk>, ITCGM- Norwegian Consulate
<norconsulate@itcgm.co.uk>, "hv-02.kontakt" <hv-02.kontakt@mil.no>,
"anne-kathrine.skodvin" <anne-kathrine.skodvin@ica.no>, "post@nav.no"
<post@nav.no>, "steve.rotheram.mp" <steve.rotheram.mp@parliament.uk>,
"complaint.info" <complaint.info@financial-ombudsman.org.uk>,
rcjchancery.judgeslisting@hmcts.gsi.gov.uk, "emb.london"
<emb.london@mfa.no>

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Sat, Aug 23, 2014 at 1:49 AM
Subject: Re: Ofcom reference: 1-266978842
To: CISAS <CISAS@idrs.ltd.uk>
Cc: post <post@mfa.no>, Legal LSC <legal.lsc@legalservices.gov.uk>,
she <she@topdanmark.dk>, Politikk Høyre <politikk@hoyre.no>,
Akademikerforbundet <post@akademikerforbundet.no>, LHT Customer
Service <csc@lht.co.uk>, Runcorn Office <runcornoffice@taroe.org>,
Info <info@tpas.org.uk>, Bjørn Ribsskog <bribsskog@gmail.com>, admin
<admin@lpl-norwegian-consulate.org.uk>, ITCGM- Norwegian Consulate
<norconsulate@itcgm.co.uk>, "hv-02.kontakt" <hv-02.kontakt@mil.no>,
"anne-kathrine.skodvin" <anne-kathrine.skodvin@ica.no>, "post@nav.no"
<post@nav.no>, "steve.rotheram.mp" <steve.rotheram.mp@parliament.uk>,
"complaint.info" <complaint.info@financial-ombudsman.org.uk>,
rcjchancery.judgeslisting@hmcts.gsi.gov.uk

Hi,

thank you for your e-mail!

This case is now with ICO, (casework@ico.org.uk), so I guess, that we
should perhaps wait for them, to finish with their case-work, before I
e.g. escalate to you.

I hope this is alright!

Best regards,

Erik Ribsskog

PS.

Here is more about this:

'Erik Ribsskog
________________________________
Response from ICO regarding Virgin Media[Ref. RFA0550287]
________________________________ Erik Ribsskog Sat, Aug 23, 2014 at
12:05 AM
To: casework@ico.org.uk
Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
Bcc: post , Legal LSC , she , Politikk Høyre , Akademikerforbundet ,
LHT Customer Service , Runcorn Office , Info , Bjørn Ribsskog , admin
, ITCGM- Norwegian Consulate , "hv-02.kontakt" ,
"anne-kathrine.skodvin" , "post@nav.no" , "steve.rotheram.mp" ,
"complaint.info"
Hi,

I don't understand why I have to send about this, with 'snail-mail'.

E-mails should be fine enough.

Virgin don't have a general enquiery e-mail-address, on their website.

So I then think I don't have to exhaust their internal complaint procedure.

Since Virgin then sends a message, that they don't want correspondence, I think.

(By not having their general enquiery e-mail address on their website).

So I would have wanted a second opinion, to do with this complaint, please.

So if you could please escalate, this complaint, to your line-manager.

Thanks in advance for any help with this!

Best regards,

Erik Ribsskog

On Thu, Aug 14, 2014 at 11:33 AM, <casework@ico.org.uk> wrote:
> 14 August 2014
>
>
>
> Case Reference Number RFA0550287
>
>
>
> Dear Mr Ribsskog
>
> Thank you for your correspondence dated 4 August 2014 regarding Virgin
> Media.
>
> Your concerns
>
> I understand from your correspondence that you have received an email
> from Virgin Media that suggests an account has been set up in your
> name; you then received an email to say that the contact email address has been changed.
>
> Our response
>
> For us to consider this matter further you would need to make your
> complaint in writing to Virgin Media and inform them of the specific
> reasons for your complaint, we require evidence that this has been
> done and that you have allowed them a certain amount of time in which to respond.
>
> The contact details for Virgin Media are as follows:
>
> Virgin Media Limited
> Media House
> Bartley Wood Business Park
> Hook
> Hampshire
> RG27 9UP
>
> It may be beneficial for you to send your correspondence by recorded
> delivery, this would evidence that Virgin Media have received your
> complaint. We would say to allow them 28 days in which to respond.
>
> If you do not receive a response from Virgin Media in this timeframe,
> you may wish to bring this matter back to us.
>
> Yours sincerely
>
> Sarah Timperley - Case Officer
> Information Commissioner's Office
> Telephone: 01625 545508
>
>
>
>
> ____________________________________________________________________
>
>
> The ICO's mission is to uphold information rights in the public
> interest, promoting openness by public bodies and data privacy for individuals.
>
> If you are not the intended recipient of this email (and any
> attachment), please inform the sender by return email and destroy all copies.
> Unauthorised access, use, disclosure, storage or copying is not permitted.
> Communication by internet email is not secure as messages can be
> intercepted and read by someone else. Therefore we strongly advise you
> not to email any information, which if disclosed to unrelated third
> parties would be likely to cause you distress. If you have an enquiry
> of this nature please provide a postal address to allow us to communicate with you in a more secure way.
> If you want us to respond by email you must realise that there can be
> no guarantee of privacy.
> Any email including its content may be monitored and used by the
> Information Commissioner's Office for reasons of security and for
> monitoring internal compliance with the office policy on staff use.
> Email monitoring or blocking software may also be used. Please be
> aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law.
> The Information Commissioner's Office cannot guarantee that this
> message or any attachment is virus free or has not been intercepted
> and amended. You should perform your own virus checks.
> __________________________________________________________________
>
> Information Commissioner's Office, Wycliffe House, Water Lane,
> Wilmslow, Cheshire, SK9 5AF
> Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk'.

On Tue, Aug 12, 2014 at 10:59 AM, CISAS <CISAS@idrs.ltd.uk> wrote:
> Dear Mr Ribsskog,
>
>
>
> Thank you for your email. Please note that in order to maintain our
> impartiality, we can only advise you about the process of our scheme.
>
>
>
> CISAS is an Ofcom-approved redress scheme which individuals and small
> businesses of up to 10 employees (customers) can use to settle
> disputes with telecommunications providers that are subscribers to the
> scheme. CISAS can only consider complaints about communication
> services, billing and customer services issues between service
> providers and their customers. Please refer to the Information for
> Customers guide for examples of the types of disputes that we are unable to deal with.
>
>
>
> To use our service you must make a formal application after you have
> exhausted Virgin's complaints procedure. Applications can be made
> through our website. Alternatively you can submit your application by email or post.
>
>
>
> We are unable to take on a complaint unless you can show that you have
> been in dispute with the company for a minimum of 8 weeks (but no more
> than 12 months). However if the company has provided you with their
> final response, you can make an application to use CISAS immediately.
>
>
>
> You can also contact Virgin on;
>
>
>
> Caroline Probert
>
> Virgin media
>
> Po Box 333
>
> Matrix Court
>
> Swansea
>
> SA7 9BB
>
>
>
> Email: TacticalTeam@virginmedia.co.uk
>
>
>
> We hope you are able to settle your complaint directly with the
> company as soon as possible, however if the matter remains unresolved
> (and you feel your complaint falls within the scope of the scheme),
> please submit an application along with your supporting documents in due course.
>
>
>
> Yours sincerely
>
>
>
> CISAS
>
> www.cisas.org.uk
>
>
>
>
>
>
>
> -----Original Message-----
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 05 August 2014 17:42
> To: OCCtelecoms
> Cc: CISAS
> Subject: Re: Ofcom reference: 1-266978842
>
>
>
> Hi,
>
>
>
> thank you for your e-mail!
>
>
>
> I send a copy-email to the internet adjudicator then.
>
>
>
> I tried to look more at Virgins website now, and had a chat with Phil.
>
>
>
> But when I tried to call the mobile-number he mentioned, then it
> wasn't free, (anyway), and I'm out of credit on my mobile, since I
> haven't gotten my jobseekers allowance lately.
>
>
>
> And I attach a copy of the conversation with Phil.
>
>
>
> I think it's strange they don't have an e-mail-address.
>
>
>
> I used to be with BT Broadband, (from 2006 to 2011), and they were
> possible to e-mail.
>
>
>
> But when I moved to Sunderland, in 2011, then BT sent me a cheque, for
> around £150, I think.
>
>
>
> So they must have double-charged me, for some months, I think.
>
>
>
> And then discovered this, later.
>
>
>
> I really wanted to use a credit they had.
>
>
>
> But I think what happened was that BT double-charged me instead.
>
>
>
> So like some sharia, or something?
>
>
>
> So BT freaked me out, I have to say.
>
>
>
> And that's why I chosed Virgin now.
>
>
>
> But if I'd known they don't use e-mail, then I would have chosen Talk
> Talk, (or another internet-supplier), I think.
>
>
>
> Just to try to update.
>
>
>
> Thanks again for the e-mail.
>
>
>
> Best regards,
>
>
>
> Erik Ribsskog
>
>
>
>
>
> On Mon, Aug 4, 2014 at 1:39 PM, OCCtelecoms <OCCtelecoms@ofcom.org.uk>
> wrote:
>
>> Ofcom reference: 1-266978842
>
>>
>
>>
>
>>
>
>> 04 August 2014
>
>>
>
>>
>
>>
>
>> Dear Mr Ribsskog
>
>>
>
>>
>
>>
>
>> Thank you for contacting Ofcom about Virgin Media Ltd.
>
>>
>
>>
>
>>
>
>> Although we are unable to get involved in individual disputes, I
>
>> realise that you have approached us for help and will explain how you
>
>> can progress your complaint.
>
>>
>
>>
>
>>
>
>> If you have already contacted Virgin Media Ltd and feel you have been
>
>> dealt with poorly or unreasonably, you can ask them to take your
>
>> complaint to a higher level. You can find out how to do this from
>> your
>
>> service provider's code of practice. This should detail their full
>
>> complaints procedure and will be available through its website and
>
>> customer services. Some service providers also print complaint
>> information on the back of their phone bills.
>
>>
>
>>
>
>>
>
>> You are likely to resolve your dispute by following the complaints
>
>> procedure, but if you exhaust this and remain unhappy, you should ask
>
>> your service provider to send you a letter outlining their final
>
>> position. This is known as a 'deadlock' letter.
>
>>
>
>>
>
>>
>
>> Once you have received a deadlock letter, you may be able to take
>> your
>
>> dispute to an Alternative Dispute Resolution (ADR) scheme. You can
>
>> also take your dispute to an ADR scheme if it remains unresolved 8
>
>> weeks after you first complained.
>
>>
>
>>
>
>>
>
>> An ADR scheme is an important piece of consumer protection which
>> every
>
>> service provider has to belong to. They are free and independent
>
>> services available to residential or small business (up to 10
>> employees) customers.
>
>> Service providers must abide by an ADR's decision, but if you are
>
>> dissatisfied with the outcome you are free to consider legal action.
>
>>
>
>>
>
>>
>
>> For information, Virgin Media Ltd is a member of the Communications
>
>> and Internet Services Adjudication Scheme (CISAS) for the purpose of
>
>> ADR. You can contact CISAS at:
>
>>
>
>>
>
>>
>
>> CISAS
>
>>
>
>> International Dispute Resolution Centre
>
>>
>
>> 70 Fleet Street
>
>>
>
>> London
>
>>
>
>> EC4Y 1EU
>
>>
>
>>
>
>>
>
>> Phone: 020 7520 3827
>
>>
>
>> Email: info@cisas.org.uk
>
>>
>
>> Website: www.cisas.org.uk.
>
>>
>
>>
>
>>
>
>> With regards to the quality of customer service given by your
>
>> provider, whilst this does not fall under our remit, it is in a
>
>> provider's own interest to treat their customers well. Additionally,
>
>> we record all of the complaints we receive, so can identify issues of
>> general consumer concern.
>
>> If we notice a particular increase in similar complaints against the
>
>> same provider, we may raise this with them for internal review.
>
>>
>
>>
>
>>
>
>> I hope you find this information helpful and can confirm that I have
>
>> recorded details of your experience. If you need more advice, you can
>
>> visit our website at: www.ofcom.org.uk or phone the Consumer Contact
>
>> Team on: 0300
>
>> 123 3333 or 020 7981 3040. You should quote the reference number at
>
>> the top of this letter.
>
>>
>
>>
>
>>
>
>> Yours sincerely
>
>>
>
>>
>
>>
>
>> Charlotte Sperry
>
>>
>
>> Consumer Contact Team
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>> ________________________________
>
>>
>
>> *********************************************************************
>> *
>
>> ********************************************
>
>> For more information visit www.ofcom.org.uk
>
>>
>
>> This email (and any attachments) is confidential and intended for the
>
>> use of the addressee only.
>
>>
>
>> If you have received this email in error please notify the originator
>
>> of the message and delete it from your system.
>
>>
>
>> This email has been scanned for viruses. However, you open any
>
>> attachments at your own risk.
>
>>
>
>> Any views expressed in this message are those of the individual
>> sender
>
>> and do not represent the views or opinions of Ofcom unless expressly
>
>> stated otherwise.
>
>> *********************************************************************
>> *
>
>> ********************************************
>
> Confidentiality and Disclaimer Notice
>
> Unless otherwise agreed expressly in writing by an authorised employee
> of IDRS Ltd, this communication is to be treated as confidential and
> the information in it may not be used or disclosed except for the
> purpose for which it has been sent. If you have reason to believe that
> you are not the intended recipient of this communication, please
> contact the sender immediately.
>
> IDRS Ltd may monitor email traffic data and also the content of email
> for the purposes of security and staff training.
>
> WARNING: Computer viruses can be transmitted by Email. IDRS Ltd virus
> scans all email sent and received by its systems but the recipient
> should also check this Email and any attachments for the presence of
> viruses. IDRS Ltd accepts no liability for any damage caused by any
> virus transmitted by this Email.
******************************
This email is covered by our email disclaimer
(http://www.financial-ombudsman.org.uk/faq/answers/using_this_site_a2.html#emails).

This email was sent from Financial Ombudsman Service Ltd. Registered in
England and Wales. Registered Number: 3725015. Registered Office: Exchange
Tower, London, E14 9SR, United Kingdom.
******************************

Jeg sendte en e-post til Cisas

Erik Ribsskog

Ofcom reference: 1-266978842

Erik Ribsskog

Mon, Sep 1, 2014 at 2:50 PM

To: CISAS

Cc: casework@ico.org.uk, Q&A

Hi,

well, I'm going to wait, and see, what ICO says.

And if I don't get a monitary compensation, that I'm happy with, from
eighter Virgin or ICO.

Then I'm going to contact you back, about this case, I thought.

Thanks for the reply!

Best regards,

Erik Ribsskog

On Wed, Aug 27, 2014 at 12:00 PM, CISAS <CISAS@idrs.ltd.uk> wrote:
> Dear Mr Ribsskog,
>
>
>
> We acknowledge receipt of your email. You are free to make an application to
> CISAS as long as your complaint meets the validity criteria.
>
>
>
> We hope you are able to settle this matter directly with the company as soon
> as possible.
>
>
>
>
>
> Yours sincerely
>
>
>
> CISAS
>
> www.cisas.org.uk
>
>
>
>
>
>
>
> -----Original Message-----
> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
> Sent: 23 August 2014 01:50
> To: CISAS
> Cc: post; Legal LSC; she; Politikk Høyre; Akademikerforbundet; LHT Customer
> Service; Runcorn Office; Info; Bjørn Ribsskog; admin; ITCGM- Norwegian
> Consulate; hv-02.kontakt; anne-kathrine.skodvin; post@nav.no;
> steve.rotheram.mp; complaint.info;
> rcjchancery.judgeslisting@hmcts.gsi.gov.uk
> Subject: Re: Ofcom reference: 1-266978842
>
>
>
> Hi,
>
>
>
> thank you for your e-mail!
>
>
>
> This case is now with ICO, (casework@ico.org.uk), so I guess, that we
>
> should perhaps wait for them, to finish with their case-work, before I
>
> e.g. escalate to you.
>
>
>
> I hope this is alright!
>
>
>
> Best regards,
>
>
>
> Erik Ribsskog
>
>
>
> PS.
>
>
>
> Here is more about this:
>
>
>
> 'Erik Ribsskog
>
> ________________________________
>
> Response from ICO regarding Virgin Media[Ref. RFA0550287]
>
> ________________________________
>
> Erik Ribsskog Sat, Aug 23, 2014 at 12:05 AM
>
> To: casework@ico.org.uk
>
> Cc: rcjchancery.judgeslisting@hmcts.gsi.gov.uk
>
> Bcc: post , Legal LSC , she , Politikk Høyre , Akademikerforbundet ,
>
> LHT Customer Service , Runcorn Office , Info , Bjørn Ribsskog , admin
>
> , ITCGM- Norwegian Consulate , "hv-02.kontakt" ,
>
> "anne-kathrine.skodvin" , "post@nav.no" , "steve.rotheram.mp" ,
>
> "complaint.info"
>
> Hi,
>
>
>
> I don't understand why I have to send about this, with 'snail-mail'.
>
>
>
> E-mails should be fine enough.
>
>
>
> Virgin don't have a general enquiery e-mail-address, on their website.
>
>
>
> So I then think I don't have to exhaust their internal complaint procedure.
>
>
>
> Since Virgin then sends a message, that they don't want correspondence, I
> think.
>
>
>
> (By not having their general enquiery e-mail address on their website).
>
>
>
> So I would have wanted a second opinion, to do with this complaint, please.
>
>
>
> So if you could please escalate, this complaint, to your line-manager.
>
>
>
> Thanks in advance for any help with this!
>
>
>
> Best regards,
>
>
>
> Erik Ribsskog
>
>
>
>
>
> On Thu, Aug 14, 2014 at 11:33 AM, <casework@ico.org.uk> wrote:
>
>> 14 August 2014
>
>>
>
>>
>
>>
>
>> Case Reference Number RFA0550287
>
>>
>
>>
>
>>
>
>> Dear Mr Ribsskog
>
>>
>
>> Thank you for your correspondence dated 4 August 2014 regarding Virgin
>
>> Media.
>
>>
>
>> Your concerns
>
>>
>
>> I understand from your correspondence that you have received an email from
>
>> Virgin Media that suggests an account has been set up in your name; you
>> then
>
>> received an email to say that the contact email address has been changed.
>
>>
>
>> Our response
>
>>
>
>> For us to consider this matter further you would need to make your
>> complaint
>
>> in writing to Virgin Media and inform them of the specific reasons for
>> your
>
>> complaint, we require evidence that this has been done and that you have
>
>> allowed them a certain amount of time in which to respond.
>
>>
>
>> The contact details for Virgin Media are as follows:
>
>>
>
>> Virgin Media Limited
>
>> Media House
>
>> Bartley Wood Business Park
>
>> Hook
>
>> Hampshire
>
>> RG27 9UP
>
>>
>
>> It may be beneficial for you to send your correspondence by recorded
>
>> delivery, this would evidence that Virgin Media have received your
>
>> complaint. We would say to allow them 28 days in which to respond.
>
>>
>
>> If you do not receive a response from Virgin Media in this timeframe, you
>
>> may wish to bring this matter back to us.
>
>>
>
>> Yours sincerely
>
>>
>
>> Sarah Timperley – Case Officer
>
>> Information Commissioner’s Office
>
>> Telephone: 01625 545508
>
>>
>
>>
>
>>
>
>>
>
>> ____________________________________________________________________
>
>>
>
>>
>
>> The ICO's mission is to uphold information rights in the public interest,
>
>> promoting openness by public bodies and data privacy for individuals.
>
>>
>
>> If you are not the intended recipient of this email (and any attachment),
>
>> please inform the sender by return email and destroy all copies.
>
>> Unauthorised access, use, disclosure, storage or copying is not permitted.
>
>> Communication by internet email is not secure as messages can be
>> intercepted
>
>> and read by someone else. Therefore we strongly advise you not to email
>> any
>
>> information, which if disclosed to unrelated third parties would be likely
>
>> to cause you distress. If you have an enquiry of this nature please
>> provide
>
>> a postal address to allow us to communicate with you in a more secure way.
>
>> If you want us to respond by email you must realise that there can be no
>
>> guarantee of privacy.
>
>> Any email including its content may be monitored and used by the
>> Information
>
>> Commissioner's Office for reasons of security and for monitoring internal
>
>> compliance with the office policy on staff use. Email monitoring or
>> blocking
>
>> software may also be used. Please be aware that you have a responsibility
>> to
>
>> ensure that any email you write or forward is within the bounds of the
>> law.
>
>> The Information Commissioner's Office cannot guarantee that this message
>> or
>
>> any attachment is virus free or has not been intercepted and amended. You
>
>> should perform your own virus checks.
>
>> __________________________________________________________________
>
>>
>
>> Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
>
>> Cheshire, SK9 5AF
>
>> Tel: 0303 123 1113 Fax: 01625 524 510 Web: www.ico.org.uk'.
>
>
>
>
>
> On Tue, Aug 12, 2014 at 10:59 AM, CISAS <CISAS@idrs.ltd.uk> wrote:
>
>> Dear Mr Ribsskog,
>
>>
>
>>
>
>>
>
>> Thank you for your email. Please note that in order to maintain our
>
>> impartiality, we can only advise you about the process of our scheme.
>
>>
>
>>
>
>>
>
>> CISAS is an Ofcom-approved redress scheme which individuals and small
>
>> businesses of up to 10 employees (customers) can use to settle disputes
>> with
>
>> telecommunications providers that are subscribers to the scheme. CISAS can
>
>> only consider complaints about communication services, billing and
>> customer
>
>> services issues between service providers and their customers. Please
>> refer
>
>> to the Information for Customers guide for examples of the types of
>> disputes
>
>> that we are unable to deal with.
>
>>
>
>>
>
>>
>
>> To use our service you must make a formal application after you have
>
>> exhausted Virgin’s complaints procedure. Applications can be made through
>
>> our website. Alternatively you can submit your application by email or
>> post.
>
>>
>
>>
>
>>
>
>> We are unable to take on a complaint unless you can show that you have
>> been
>
>> in dispute with the company for a minimum of 8 weeks (but no more than 12
>
>> months). However if the company has provided you with their final
>> response,
>
>> you can make an application to use CISAS immediately.
>
>>
>
>>
>
>>
>
>> You can also contact Virgin on;
>
>>
>
>>
>
>>
>
>> Caroline Probert
>
>>
>
>> Virgin media
>
>>
>
>> Po Box 333
>
>>
>
>> Matrix Court
>
>>
>
>> Swansea
>
>>
>
>> SA7 9BB
>
>>
>
>>
>
>>
>
>> Email: TacticalTeam@virginmedia.co.uk
>
>>
>
>>
>
>>
>
>> We hope you are able to settle your complaint directly with the company as
>
>> soon as possible, however if the matter remains unresolved (and you feel
>
>> your complaint falls within the scope of the scheme), please submit an
>
>> application along with your supporting documents in due course.
>
>>
>
>>
>
>>
>
>> Yours sincerely
>
>>
>
>>
>
>>
>
>> CISAS
>
>>
>
>> www.cisas.org.uk
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>>
>
>> -----Original Message-----
>
>> From: Erik Ribsskog [mailto:eribsskog@gmail.com]
>
>> Sent: 05 August 2014 17:42
>
>> To: OCCtelecoms
>
>> Cc: CISAS
>
>> Subject: Re: Ofcom reference: 1-266978842
>
>>
>
>>
>
>>
>
>> Hi,
>
>>
>
>>
>
>>
>
>> thank you for your e-mail!
>
>>
>
>>
>
>>
>
>> I send a copy-email to the internet adjudicator then.
>
>>
>
>>
>
>>
>
>> I tried to look more at Virgins website now, and had a chat with Phil.
>
>>
>
>>
>
>>
>
>> But when I tried to call the mobile-number he mentioned, then it wasn't
>
>> free, (anyway), and I'm out of credit on my mobile, since I haven't gotten
>
>> my jobseekers allowance lately.
>
>>
>
>>
>
>>
>
>> And I attach a copy of the conversation with Phil.
>
>>
>
>>
>
>>
>
>> I think it's strange they don't have an e-mail-address.
>
>>
>
>>
>
>>
>
>> I used to be with BT Broadband, (from 2006 to 2011), and they were
>> possible
>
>> to e-mail.
>
>>
>
>>
>
>>
>
>> But when I moved to Sunderland, in 2011, then BT sent me a cheque, for
>
>> around £150, I think.
>
>>
>
>>
>
>>
>
>> So they must have double-charged me, for some months, I think.
>
>>
>
>>
>
>>
>
>> And then discovered this, later.
>
>>
>
>>
>
>>
>
>> I really wanted to use a credit they had.
>
>>
>
>>
>
>>
>
>> But I think what happened was that BT double-charged me instead.
>
>>
>
>>
>
>>
>
>> So like some sharia, or something?
>
>>
>
>>
>
>>
>
>> So BT freaked me out, I have to say.
>
>>
>
>>
>
>>
>
>> And that's why I chosed Virgin now.
>
>>
>
>>
>
>>
>
>> But if I'd known they don't use e-mail, then I would have chosen Talk
>> Talk,
>
>> (or another internet-supplier), I think.
>
>>
>
>>
>
>>
>
>> Just to try to update.
>
>>
>
>>
>
>>
>
>> Thanks again for the e-mail.
>
>>
>
>>
>
>>
>
>> Best regards,
>
>>
>
>>
>
>>
>
>> Erik Ribsskog
>
>>
>
>>
>
>>
>
>>
>
>>
>
>> On Mon, Aug 4, 2014 at 1:39 PM, OCCtelecoms <OCCtelecoms@ofcom.org.uk>
>
>> wrote:
>
>>
>
>>> Ofcom reference: 1-266978842
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> 04 August 2014
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Dear Mr Ribsskog
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Thank you for contacting Ofcom about Virgin Media Ltd.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Although we are unable to get involved in individual disputes, I
>
>>
>
>>> realise that you have approached us for help and will explain how you
>
>>
>
>>> can progress your complaint.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> If you have already contacted Virgin Media Ltd and feel you have been
>
>>
>
>>> dealt with poorly or unreasonably, you can ask them to take your
>
>>
>
>>> complaint to a higher level. You can find out how to do this from your
>
>>
>
>>> service provider’s code of practice. This should detail their full
>
>>
>
>>> complaints procedure and will be available through its website and
>
>>
>
>>> customer services. Some service providers also print complaint
>>> information
>
>>> on the back of their phone bills.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> You are likely to resolve your dispute by following the complaints
>
>>
>
>>> procedure, but if you exhaust this and remain unhappy, you should ask
>
>>
>
>>> your service provider to send you a letter outlining their final
>
>>
>
>>> position. This is known as a ‘deadlock’ letter.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Once you have received a deadlock letter, you may be able to take your
>
>>
>
>>> dispute to an Alternative Dispute Resolution (ADR) scheme. You can
>
>>
>
>>> also take your dispute to an ADR scheme if it remains unresolved 8
>
>>
>
>>> weeks after you first complained.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> An ADR scheme is an important piece of consumer protection which every
>
>>
>
>>> service provider has to belong to. They are free and independent
>
>>
>
>>> services available to residential or small business (up to 10 employees)
>
>>> customers.
>
>>
>
>>> Service providers must abide by an ADR’s decision, but if you are
>
>>
>
>>> dissatisfied with the outcome you are free to consider legal action.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> For information, Virgin Media Ltd is a member of the Communications
>
>>
>
>>> and Internet Services Adjudication Scheme (CISAS) for the purpose of
>
>>
>
>>> ADR. You can contact CISAS at:
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> CISAS
>
>>
>
>>>
>
>>
>
>>> International Dispute Resolution Centre
>
>>
>
>>>
>
>>
>
>>> 70 Fleet Street
>
>>
>
>>>
>
>>
>
>>> London
>
>>
>
>>>
>
>>
>
>>> EC4Y 1EU
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Phone: 020 7520 3827
>
>>
>
>>>
>
>>
>
>>> Email: info@cisas.org.uk
>
>>
>
>>>
>
>>
>
>>> Website: www.cisas.org.uk.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> With regards to the quality of customer service given by your
>
>>
>
>>> provider, whilst this does not fall under our remit, it is in a
>
>>
>
>>> provider’s own interest to treat their customers well. Additionally,
>
>>
>
>>> we record all of the complaints we receive, so can identify issues of
>
>>> general consumer concern.
>
>>
>
>>> If we notice a particular increase in similar complaints against the
>
>>
>
>>> same provider, we may raise this with them for internal review.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> I hope you find this information helpful and can confirm that I have
>
>>
>
>>> recorded details of your experience. If you need more advice, you can
>
>>
>
>>> visit our website at: www.ofcom.org.uk or phone the Consumer Contact
>
>>
>
>>> Team on: 0300
>
>>
>
>>> 123 3333 or 020 7981 3040. You should quote the reference number at
>
>>
>
>>> the top of this letter.
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Yours sincerely
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> Charlotte Sperry
>
>>
>
>>>
>
>>
>
>>> Consumer Contact Team
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>>
>
>>
>
>>> ________________________________
>
>>
>
>>>
>
>>
>
>>> **********************************************************************
>
>>
>
>>> ********************************************
>
>>
>
>>> For more information visit www.ofcom.org.uk
>
>>
>
>>>
>
>>
>
>>> This email (and any attachments) is confidential and intended for the
>
>>
>
>>> use of the addressee only.
>
>>
>
>>>
>
>>
>
>>> If you have received this email in error please notify the originator
>
>>
>
>>> of the message and delete it from your system.
>
>>
>
>>>
>
>>
>
>>> This email has been scanned for viruses. However, you open any
>
>>
>
>>> attachments at your own risk.
>
>>
>
>>>
>
>>
>
>>> Any views expressed in this message are those of the individual sender
>
>>
>
>>> and do not represent the views or opinions of Ofcom unless expressly
>
>>
>
>>> stated otherwise.
>
>>
>
>>> **********************************************************************
>
>>
>
>>> ********************************************
>
>>
>
>> Confidentiality and Disclaimer Notice
>
>>
>
>> Unless otherwise agreed expressly in writing by an authorised
>
>> employee of IDRS Ltd, this communication is to be treated as
>
>> confidential and the information in it may not be used or
>
>> disclosed except for the purpose for which it has been sent. If
>
>> you have reason to believe that you are not the intended
>
>> recipient of this communication, please contact the sender
>
>> immediately.
>
>>
>
>> IDRS Ltd may monitor email traffic data and also the content of
>
>> email for the purposes of security and staff training.
>
>>
>
>> WARNING: Computer viruses can be transmitted by Email. IDRS Ltd
>
>> virus scans all email sent and received by its systems but the
>
>> recipient should also check this Email and any attachments for
>
>> the
>
>> presence of viruses. IDRS Ltd accepts no liability for any
>
>> damage caused by any virus transmitted by this Email.
>
> Confidentiality and Disclaimer Notice
>
> Unless otherwise agreed expressly in writing by an authorised
> employee of IDRS Ltd, this communication is to be treated as
> confidential and the information in it may not be used or
> disclosed except for the purpose for which it has been sent. If
> you have reason to believe that you are not the intended
> recipient of this communication, please contact the sender
> immediately.
>
> IDRS Ltd may monitor email traffic data and also the content of
> email for the purposes of security and staff training.
>
> WARNING: Computer viruses can be transmitted by Email. IDRS Ltd
> virus scans all email sent and received by its systems but the
> recipient should also check this Email and any attachments for
> the
> presence of viruses. IDRS Ltd accepts no liability for any
> damage caused by any virus transmitted by this Email.

Jeg sendte en e-post til LSC

Erik Ribsskog

Update/Fwd: CASE_201410256

Erik Ribsskog

Mon, Sep 1, 2014 at 2:43 PM

To: Legal LSC

---------- Forwarded message ----------
From: Enquiries <Enquiries@legalombudsman.org.uk>
Date: Tue, Aug 26, 2014 at 9:41 AM
Subject: CASE_201410256
To: "eribsskog@gmail.com" <eribsskog@gmail.com>

Dear Mr Ribsskog

Thank you for your nine emails received between 19 August 2014 and 26 August 2014.

We respectfully request that you do not copy us into emails which relate to benefits, DWP or banking.We explained to you in our email dated 13 August 2014 that the Legal Ombudsman only has powers to deal with complaints about lawyers.

We will not be able to assist you with complaints about benefits, DWP or banking.

You may find the following contacts useful for the above complaints:

Financial Ombudsman Service: 0800 023 4567

Parliamentary and Health Service Ombudsman: 0345 015 4033

Thank you for contacting us.

Yours sincerely

Assessment Centre

Legal Ombudsman

Telephone: 0300 555 0333

www.legalombudsman.org.uk

From: Erik Ribsskog [mailto:eribsskog@gmail.com]
Sent: 23 August 2014 00:45
To: Enquiries
Cc: Legal LSC
Subject: Re: CASE_201410256

Hi,

thank you for your e-mail!

I have escalated about this, to the Legal Services Comission.

(Since I've earlier complained, to a different legal ombudsman.

The Legal Services Ombudsman.

I wasn't aware of that they had closed down.

And I wasn't aware of you, (the new legal ombudsmans status).

So I have escalated about this, to the Legal Services Commission).

Thanks again for your e-mail about this.

Best regards,

Erik Ribsskog

On Wed, Aug 13, 2014 at 12:47 PM, Enquiries

<Enquiries@legalombudsman.org.uk> wrote:

> Thank you for contacting the Legal Ombudsman.

> Please see the attached letter.

> ***********************

> This e-mail (and any attachment) is intended only for the attention of the

> addressee(s). Its unauthorised use, disclosure, storage or copying is not

> permitted. If you are not the intended recipient, please destroy all copies

> and

> inform the sender by return e-mail. Internet e-mail is not a secure medium.

> Any

> reply to this message could be intercepted and read by someone else. Please

> bear

> that in mind when deciding whether to send material in response to this

> message

> by e-mail. This e-mail (whether you are the sender or the recipient) may be

> monitored, recorded and retained by the Legal Ombudsman. E-mail monitoring /

> blocking software may be used, and e-mail content may be read at any time.

> You

> have a responsibility to ensure laws are not broken when composing or

> forwarding

> e-mails and their contents.

> ***********************

***********************

This e-mail (and any attachment) is intended only for the attention of the
addressee(s). Its unauthorised use, disclosure, storage or copying is not
permitted. If you are not the intended recipient, please destroy all copies and
inform the sender by return e-mail. Internet e-mail is not a secure medium. Any
reply to this message could be intercepted and read by someone else. Please bear
that in mind when deciding whether to send material in response to this message
by e-mail. This e-mail (whether you are the sender or the recipient) may be
monitored, recorded and retained by the Legal Ombudsman. E-mail monitoring /
blocking software may be used, and e-mail content may be read at any time. You
have a responsibility to ensure laws are not broken when composing or forwarding
e-mails and their contents.


***********************

Jeg sendte en e-post til Riksarkivet

Erik Ribsskog

Opplysninger om Bygg og Interiør A/S

Erik Ribsskog

Mon, Sep 1, 2014 at 2:31 PM

To: Seksjon for brukertjenester

Cc: Are Føll , post@frankfoll.no, trondheim-byarkiv.postmottak@trondheim.kommune.no, Statsarkivet i Trondheim - seksjon for formidling

Hei,

dette var som sagt i 1978.

(Se vedlegg).

Mvh.

Erik Ribsskog

2014-08-25 9:50 GMT+01:00 Seksjon for brukertjenester
<riksarkivet@arkivverket.no>:
> Vår ref. 2014/14567
>
> Vedlagt følger svar på din henvendelse av 11.08.2014.
>
> Med vennlig hilsen
> Simon Trøan e.f.
> Rådgiver
> Riksarkivet
> ______________________________________________________________________
> Denne e-posten er skannet av MessageLabs Email Security System.
> For mer informasjon se
> http://www.messagelabs.com/email
> ______________________________________________________________________