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fredag 9. november 2007

Re: Your e-mail (complaint about a duty solicitor)

09 November 2007
17:46

Subject Re: Your e-mail (complaint about a duty solicitor)
From Michael Rimer
To eribsskog@gmail.com
Sent 09 November 2007 17:37

Mr Ribsskog
 
I am not able to help you on this any further. You say that you have sent you resolution complaint forms to the firms in question. Either they have replied and you remain unhappy with the response, or they have not replied at all. You have raised this with the Law Society and they say that they are unable to assist. They have referred your compliant to the LSC, and we have said that we are unable to assist and are not going to take matters further.
 
If you wish to examine the procedure for making complaints against firms of solicitors in greater depth, I suggest you contact the Law Society, as they are the body which is in charge of regulating the legal profession. There is nothing more I can add to this, and I am afraid that I shall not be answering any further email correspondence from you.
 
 
Yours sincerely
 
Michael Rimer
 
>>> "Erik Ribsskog" 09 November 2007 17:31 >>>
Hi,
 
well I've sent both of the resolution-form complaints to the law-firms.
 
So I have certainly contacted both law-firms regarding the complaints.
 
Like I've also explaned in earlier e-mail to yourself.
 
I'm not sure if I think it's to much to ask, to get some more information about the general complaint process surounding duty solicitor cases, involving unprofessional conduct from law-firms.
 
As I would suspect that information surrounding the complaint-process, should be puplicly known.
 
You told me to send you the e-mails if I had recieved legal aid founding.
 
I told you that I hadn't received any legal aid founding as of yet, but that I was still wondering how to forward with the complaints.
 
And this I haven't recieved any answer to.
 
I think members of the puclic should be allowed to get information about the duty solicitor complaint process, so thats why I'm asking about this again.
 
About where I can find general information about the duty solicitors complaint process, in cases like the ones I've mentioned.
 
So I hope it's possible for you to tell me this.
 
Thank you very much in advance for your help!
 
Yours sincerely,
 
Erik Ribssskog
 
 
 
On 11/9/07, Michael Rimer wrote:
>
> Mr Ribsskog
>
> You have not raised any fresh issues in your email to me. I have
told
> you what you should do. In not one email have you said whether you
have
> raised your concerns with the firms in question. I am not able to
add
> anything further to what I have said already.
>
> Your sincerely
>
> Michael Rimer
>
> >>> "Erik Ribsskog" 09 November 2007 17:04 >>>
> Hi,
>
> the involvement of the Law Society regarding these complaints, is
also
> being
> dealt with
> by the Legal Services Ombudsman.
>
> The cases, that the complaints are surrounding, are cases that have
> received any legal aid founding to this date.
>
> What I'm simply saying, is that the Law Society, told me that I
should
> complain to you,
> some weeks ago.
>
> And even if the dates for the contact with the law-firms are some
> months back, I've dealing with each complaint regurarely.
>
> It's just that I'm being passed around from one organisation to the
> next, and between different people and levels in the different
> organisations.
>
> So I was just wondering how is it, that one are supposed to go
forward,
> in
> general, if
> one wants to complain about law-firms, regarding unproffesional
> conduct, in conection with the duty solicitors program, regardless if
> any legal aid
founding
> has
> been given
> by the LSC as of yet.
>
> If you think I can complain to you, regardless if there hasn't been
> any legal aid founding being given by the LSC, than I can send you all
> the e-mails, from
the
> correspondence
> with the Law Society, and the law-firms.
>
> Since there has been quite long-lasting processes surounding this,
> then there are quite a few e-mails.
>
> And these e-mails are also being looked at by the LSO, like I
> explained.
>
> So it would be very fine, if you could explain to me how complaints
> about unprofessonal conduct, from law-firms, in connection with the
> duty solicitor programme (regardless if any legal aid founding has
> been given as of yet), usually are being reported by the complainant.
>
> It's the general complaint-process that I was a bit curious about.
>
> Maybe there is an informaiton web-page on your website, explaining
> about this?
>
> I'm sure I'm not the first person complaining about unprofesional
> conduct like this, from law-firms in connection with the duty
> solicitors programme.
>
> So I'm sure that there has to be a generall complaint-process
rutine,
> regarding
> how complaint-cases like this, should be dealt with.
>
> It's this information that I'm looking for, and I would be very
> grateful if it would be possible for you to enlighten me regarding
> this.
>
> Thank you very much for your help in advance!
>
> Yours sincerely,
>
> Erik Ribsskog
>
>
>
>
> On 11/9/07, Michael Rimer
wrote:
> >
> > Dear Mr Ribsskog
> >
> > You have complained to the LSC, and I have suggested that you
> redirect
> > your complaint to the firms in question. I am afraid to say that
> the
> > way that you have expressed your complaints in word docs you sent
me
> is
> > not very clear. I have read each a number of times and it is not
> > abundantly plain what it is you wish to achieve by making a
> complaint.
> > Furthermore, the matters you complain of date back to May this
year
> and
> > it is now November.
> >
> > Because it is not very clear what exactly happened or didn't
happen
> > when you saw or spoke to advisers from EAD and from Morcroft, I
> cannot
> > see clearly whether you received advice from them which was paid
for
> by
> > the LSC. Rather than reiterate your complaint, if you could scan
any
> > correspondence you have received from either or both solicitors,
> that
> > may assist.
> >
> > I am not proposing to investigate your complaint any further. If
> you
> > are able to send me correspondence received from the solicitors in
> > question, so as to satisfy me that they did work on your behalf
for
> > which they were paid from the legal aid fund, then again, I would
> > suggest that you raise your complaint again with the firm.
Depending
> on
> > what they said, I might think it appropriate to refer this the
> relevant
> > firm's account manager at the Liverpool LSC office.
> >
> > Yours sincerely
> >
> > Michael Rimer
> >
> > >>> "Erik Ribsskog" 09 November 2007 15:26
>>>
> > Hi,
> >
> > thank you very much for your e-mail!
> >
> > The Law Society, told me (in e-mails I've forwarded to the LSC
with
> my
> > previous e-mails), that
> > if one wanted to complain (formally), about law-firms in
connection
> > with the
> > duty solicitors
> > programme, then one should complain to the LSC.
> >
> > So I was wondering if what you are writing to me, is that this
isn't
> > right?
> >
> > Are you telling me, that there isn't any formal way of complaining
> > about profesional misconduct, against law-firms, in connection with
> > the duty solicitors
programme,
> > (other
> > than to the companies
> > themselves).
> >
> > This because, I have sent Law Society resolution-form comlaints to
> > both law-firms.
> >
> > But both law-firms, are saying, that I'm not a client with them,
> since
> > they
> > only helped me in connection
> > with the duty sollicitors programme, and then I have no right to
> > complain, since I'm not a client of the law-firm.
> >
> > So that option is already tryed.
> >
> > I was wondering if there are any Governement organisations that
one
> > could
> > complain about this to.
> >
> > And also, who could give me advice about this?
> >
> > Thank you very much for your help in advance!
> >
> > Yours sincerely,
> >
> > Erik Ribsskog
> >
> >
> > On 11/9/07, Michael Rimer
> wrote:
> > >
> > > Dear Mr Ribsskog
> > >
> > > If you are unhappy with the service you received with the firms
of
> > > solicitors you had dealings with, then I repeat, that you should
> > write a
> > > clear letter to the firms outlining briefly what you think they
> > didn't
> > > do properly.
> > >
> > > I am not in a postition to be able to advise you further on
this.
> > >
> > > Yours sincerely
> > >
> > > Michael Rimer
> > >
> > > >>> "Erik Ribsskog" 08 November 2007 18:15
> >>>
> > > Hi,
> > >
> > > I'm not sure if you have read the complaints thorowly enought
> then,
> > > because it has a been a problem with lying and breaching of
> > > agreements.
> > >
> > > And giving wrong advice over the phone.
> > >
> > > This is unprofessional conduct, and it has been examples of this
> in
> > > both
> > > complaints.
> > >
> > > So I was wondering if you please could tell me how I should go
> > > forward, if I wanted to complain about legal firm in regarding
> unprofessional
> > > conduct
> > > in conection with the duty solicitior programme.
> > >
> > > Thank you very much for your help in advance!
> > >
> > > Yours sincerely,
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On 11/8/07, Michael Rimer
> > wrote:
> > > >
> > > > Dear Mr Ribsskog
> > > >
> > > > Thank you for the further information. Your complaints are of
a
> > lack
> > > of
> > > > what you perceive as being acceptable customer service from
each
> > > (not
> > > > being told who was dealing with your case, having meetings
> > cancelled
> > > and
> > > > not rescheduled, being passed from one person to the next and
> > having
> > > to
> > > > explain your case to each one, all of which can be frustrating
> > when
> > > you
> > > > have your own legal issues as a primary concern).
> > > >
> > > > May I suggest that you raise your concerns with the firms
> > directly.
> > > It
> > > > may assist if you shorten your accounts by summarising the
main
> > > points
> > > > of complaint, in order to get the text onto a one page letter.
> > > >
> > > > It might be that the person who dealt with your complaint at
the
> > > Legal
> > > > Complaints Service thought, as I did at first, that you were
> > > concerned
> > > > by the behaviour of a criminal duty solicitor. However, it
seems
> > as
> > > > though it relates to an employment dispute. In any event, I
> think
> > > that
> > > > you ought to be referring your concerns to the firms, as it is
> > they
> > > who
> > > > ought to be listening to the points you make and considering
> > whether
> > > > they need to take a fresh look at their customer service.
> > > >
> > > > Your sincerely
> > > >
> > > > Michael
> > > >
> > > > >>> "Erik Ribsskog" 08 November 2007
11:20
> > >>>
> > > > Hi,
> > > >
> > > > thank you very much for your answer!
> > > >
> > > > Well, in April, I called the Law Society about the problems,
and
> > > they
> > > > adviced me
> > > > to bring the complaints through their complaint-procedure.
> > > >
> > > > Now, about six months later, the Law Society tells me that it
is
> > the
> > > > LSC,
> > > > who
> > > > should have dealt with these complaints.
> > > >
> > > > The complaints are regarding poor service and unprofessional
> > > conduct,
> > > > from
> > > > law-firms,
> > > > in conection with duty solicitor meetings, being set up by the
> > CAB.
> > > >
> > > > I'm going to enclose a copy of the two complaints that I sent
> the
> > > Law
> > > > Society.
> > > >
> > > > One complaint regarding the Morecrofts Solicitors firm, and
one
> > > > complaint
> > > > regarding
> > > > the EAD solicitors firm.
> > > >
> > > > So I'm looking forward to hearing more from you, regarding how
I
> > > should
> > > > go
> > > > forward
> > > > with these complaints.
> > > >
> > > > Thanks in advance for the help!
> > > >
> > > > Yours sincerely,
> > > >
> > > > Erik Ribsskog
> > > >
> > > >
> > > > On 11/8/07, Michael Rimer
> > > wrote:
> > > > >
> > > > > Dear Mr Ribsskog
> > > > >
> > > > > Your email has been referred to me as you appear to have had
> > some
> > > > > difficulties in finding out where to make a complaint about
a
> > duty
> > > > > solicitor who assisted you recently. I am a lawyer in the
> LSC's
> > > > head
> > > > > office legal department.
> > > > >
> > > > > I am not clear from your email what it is exactly that you
> were
> > > > unhappy
> > > > > about the duty solicitor who assisted you. Did the duty
> > solicitor
> > > > see
> > > > > you at a police station? Or did the duty solicitor see you
at
> > the
> > > > > magistrates' court? If you outlined very briefly the nature
> of
> > > your
> > > > > complaint about the solicitor, i.e., what he did that you
> > thought
> > > > was
> > > > > wrong, or what he didn't do that you think he ought to have
> > done,
> > > > that
> > > > > would be helpful.
> > > > >
> > > > > I am mindful to suggest that you make a complaint to the
firm
> > > > directly.
> > > > > Usually, a complaint against a solicitor is best made to the
> > > senior
> > > > or
> > > > > managing partner at the solicitor's firm. Otherwise, the
> > solicitor
> > > > whom
> > > > > you are unhappy about wont know what it is he has done
wrong,
> in
> > > > your
> > > > > view. Depending on the firm's response, the Customer
Service
> > > Team
> > > > > (whom you originally emailed about this) will be in a better
> > > position
> > > > to
> > > > > say whether your complaint should be referred to the firm's
> > > account
> > > > > manager at the Legal Services Commission, or whether it
should
> > be
> > > > dealt
> > > > > with by the Law Society's Legal Complaint Service.
> > > > >
> > > > > Kind regards
> > > > >
> > > > > Michael
> > > > >
> > > > >
> > > > >
> > > > > Michael Rimer
> > > > > Legal Adviser
> > > > > Corporate Legal Team
> > > > > Legal Services Commission
> > > > > 85 Gray's Inn Road,
> > > > > London WC1X 8TX
> > > > >
> > > > > DX 328 Chancery Lane
> > > > >
> > > > > Note: The email may contain confidential legal advice which
is
> > > > likely
> > > > > to be subject to legal professional privilege and which may
be
> > > > exempt
> > > > > from disclosure under the Freedom of Information Act. Please
> > > contact
> > > > the
> > > > > author or the Commission's Legal Director to seek
> authorisation
> > > > before
> > > > > disclosing this email outside the Commission."
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > >>> "Erik Ribsskog" 06 November 2007
> 02:25
> > > >>>
> > > > > Hi,
> > > > >
> > > > > I can't see that I have recieved an answer to this e-mail
yet,
> > > thats
> > > > > why I'm
> > > > > trying to send it again.
> > > > >
> > > > > Yours sincerely,
> > > > >
> > > > > Erik Ribsskog
> > > > >
> > > > > ---------- Forwarded message ----------
> > > > > From: Erik Ribsskog
> > > > > Date: Oct 19, 2007 4:36 PM
> > > > > Subject: Re: Your e-mail
> > > > > To: Legal LSC
> > > > >
> > > > >
> > > > > Hi,
> > > > >
> > > > > thank you very much for your answer.
> > > > >
> > > > > I will now try to summarise the corespondce I've been having
> > with
> > > > you
> > > > > and
> > > > > Simon Williams from the Legal Complaints Service.
> > > > >
> > > > > Simon Williams (The Legal Complaints Service) says that I
> should
> > > > > contact the
> > > > > LSC to complain about
> > > > > a duty solicitor.
> > > > >
> > > > > And you (The LSC) are saying that I should contact The Legal
> > > > > Complaints Service to complain about a duty solicitor.
> > > > >
> > > > > So I'm not sure how to conclude this summary.
> > > > >
> > > > > Could you please confirm again who I should contact if I
want
> to
> > > > > formally
> > > > > complain about poor service
> > > > > and uprofessional conduct from a law-firm in connection with
> the
> > > > duty
> > > > > solicitors scheme.
> > > > >
> > > > > Because Simon Williams from The Legal Complaints Service is
> > > writing
> > > > > this in
> > > > > a letter from 26/9:
> > > > >
> > > > > 'Here, a meeting under the duty solicitors programme is
> unlikely
> > > to
> > > > be
> > > > > something done under a retainer (that is, a relationship
> > > > > between solicitor and client), as
> duty
> > > > > solicitors
> > > > > are those who provide assistance to those who are without
> > > > > representation
> > > > >
> > > > > [...]
> > > > >
> > > > > As you are not a client of EAD, this office is unable to
> > consider
> > > > your
> > > > > complaint. I will, therefore, take steps to close this file'.
> > > > >
> > > > > So it's obvious that the Legal Complaints Service aren't
> looking
> > > at
> > > > > complaints against law-firms in connection to the duty
> > > > > solicitors scheme.
> > > > >
> > > > > Williams, write in an e-mail from 2/10:
> > > > >
> > > > > ' *Q2: If not, then who is it one are supposed to complain
to,
> > > about
> > > > > poor
> > > > > service/unprofessional* *conduct, by law-firms, in
connection
> > with
> > > > the
> > > > > Dury
> > > > > Solicitors scheme?*
> > > > >
> > > > > I have looked into this matter and would suggest that you
> refer
> > to
> > > > > this
> > > > > website:
> > > > >
> > > > >
> > > >
> > >
> >
>
http://www.legalservices.gov.uk/aboutus/regions/liverpool_information.asp
 
>
> >
> > >
> > > >
> > > > >
> > > > >
> > > > > It contains information and contact details of the
Merseyside
> > Duty
> > > > > Solicitors scheme and I hope that you will find it useful.
> > > > >
> > > > > I should also note that the Legal Services Commission is an
> > > > > organisation wholly separate from the Law Society and, if you
> > > > > have any
> > specific
> > > > > questions
> > > > > in relation to the procedures, you should direct them to the
> > LSC,
> > > > > rather
> > > > > than our Office.'.
> > > > >
> > > > > So he's saying that the LCS should deal with the complaint.
> > > > >
> > > > > Is this correct?
> > > > >
> > > > > Who could I ask for advice/help regarding this, since I'm
> being
> > in
> > > a
> > > > > way
> > > > > 'thrown around' here, from one organisation to the other.
> > > > >
> > > > >
> > > > > Also, you are writing that:
> > > > >
> > > > > 'In regards to our customer-helpline, it is more than likely
> > that
> > > > > there
> > > > > was a miscommunication or misunderstanding between you and
my
> > > > > colleague
> > > > > as a list of law firms can be accessed easily through a
search
> > on
> > > > the
> > > > > CLS Legal Adviser Directory.'.
> > > > >
> > > > >
> > > > > So you are writing that since you have an online directory,
> then
> > > it
> > > > > can't be
> > > > > something wrong
> > > > > in regards to your customer-helpline's advice.
> > > > >
> > > > > I can't see that it's an excuse for giving wrong advice
> (giving
> > me
> > > > the
> > > > > phone-numbers to law-firms
> > > > > in Wales), I can't see that this can be excused by you also
> > having
> > > > an
> > > > > online
> > > > > directory.
> > > > >
> > > > > What is the point of having a customer-helpline, if one
can't
> > > trust
> > > > > the
> > > > > advice?
> > > > >
> > > > > Since like you are writing, you also have an online
directory,
> > so
> > > > this
> > > > > fact
> > > > > means that any mistakes
> > > > > the helpline makes, must be misunderstandings.
> > > > >
> > > > > I don't see the logic in this.
> > > > >
> > > > > I think you must be mistaking.
> > > > >
> > > > > Even if you have an online directory, I don't see how this
> > > explains
> > > > > mistakes
> > > > > from your helpline.
> > > > >
> > > > > It's not a valid excuse I mean.
> > > > >
> > > > > If I go to Tesco and say I got the wrong change back.
> > > > >
> > > > > Then Tesco can't say that, of it must be a misunderstanding
> > > because
> > > > you
> > > > > have
> > > > > paid by debit-card.
> > > > >
> > > > > Thats the same reasoning to me.
> > > > >
> > > > > So it would be very fine, if you could please confirm that
> I've
> > > > > understood
> > > > > your excuse right.
> > > > >
> > > > > Because in that case, I don't think it's a valid excuse, and
I
> > > would
> > > > > please
> > > > > like to complain about it.
> > > > >
> > > > > I hope that this is alright!
> > > > >
> > > > > Thank you very much for your answer again!
> > > > >
> > > > > Yours sincerely,
> > > > >
> > > > > Erik Ribsskog
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > On 10/19/07, Legal LSC
wrote:
> > > > > >
> > > > > > Our ref: KPL/MISC/07/07/70 (5)
> > > > > > Date: 19 October 2007
> > > > > >
> > > > > >
> > > > > > Dear Mr Ribbskog,
> > > > > >
> > > > > > Thank you for your e-mail on 16 October 2007.
> > > > > >
> > > > > > You are always welcome to put forward an informal
complaint
> > > > regarding
> > > > > a
> > > > > > duty solicitor's poor service and/or misconduct, in
> connection
> > > > with
> > > > > > the Local Duty Solicitors Scheme, to the Account Manager
of
> > our
> > > > > relevant
> > > > > > regional office. They will be happy to investigate your
> > > complaint
> > > > > and
> > > > > > will communicate with the duty solicitor involved to
clarify
> > the
> > > > > areas
> > > > > > of your complaint and endeavor to resolve the issue.
> > > > > >
> > > > > > However, it is not within our capacity or powers to
enforce
> > any
> > > > > actions
> > > > > > upon the relevant duty solicitor in regards to their poor
> > > service
> > > > > and/or
> > > > > > misconduct.
> > > > > >
> > > > > > For complaints on the poor service and/or misconduct of
any
> > > > > solicitor
> > > > > > to be dealt with formally and with enforceable actions,
you
> > must
> > > > > direct
> > > > > > your complaints to the Law Society's Legal Complaints
> Service
> > > > (LCS),
> > > > > > who are an independent complaints handling body that deals
> > with
> > > > all
> > > > > > formal complaints against solicitors. Even though they are
> > part
> > > of
> > > > > the
> > > > > > Law Society, they operate independently.
> > > > > >
> > > > > > Further details on the LCS are available at the following
> > > website:
> > > > > >
> > > > > > http://www.legalcomplaints.org.uk/home.page
> > > > > >
> > > > > > Both the above options are available to you and it is your
> > > > decision
> > > > > on
> > > > > > where you want to direct your complaint and how it is
> > resolved.
> > > > > >
> > > > > > In regards to our customer-helpline, it is more than
likely
> > that
> > > > > there
> > > > > > was a miscommunication or misunderstanding between you and
> my
> > > > > colleague
> > > > > > as a list of law firms can be accessed easily through a
> search
> > > on
> > > > > the
> > > > > > CLS Legal Adviser Directory.
> > > > > >
> > > > > > I hope the above is of assistance to you.
> > > > > >
> > > > > > Yours sincerely
> > > > > >
> > > > > >
> > > > > > Ka Poh Ling
> > > > > > Central Customer Services Unit
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
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From: eribsskog@gmail.com Erik Ribsskog
To: Michael.Rimer@legalservices.gov.uk Michael Rimer
Date: Fri, 9 Nov 2007 17:31:10 +0000
Subject: Re: Your e-mail (complaint about a duty solicitor)

Hi,

well I've sent both of the resolution-form complaints to the law-firms.

So I have certainly contacted both law-firms regarding the complaints.

Like I've also explaned in earlier e-mail to yourself.

I'm not sure if I think it's to much to ask, to get some more information
about
the general complaint process surounding duty solicitor cases, involving
unprofessional conduct from law-firms.

As I would suspect that information surrounding the complaint-process,
should
be puplicly known.

You told me to send you the e-mails if I had recieved legal aid founding.

I told you that I hadn't received any legal aid founding as of yet, but that
I
was still wondering how to forward with the complaints.

And this I haven't recieved any answer to.

I think members of the puclic should be allowed to get information about the
duty
solicitor complaint process, so thats why I'm asking about this again.

About where I can find general information about the duty solicitors
complaint
process, in cases like the ones I've mentioned.

So I hope it's possible for you to tell me this.

Thank you very much in advance for your help!

Yours sincerely,

Erik Ribssskog



On 11/9/07, Michael Rimer wrote:
>
> Mr Ribsskog
>
> You have not raised any fresh issues in your email to me. I have told
> you what you should do. In not one email have you said whether you have
> raised your concerns with the firms in question. I am not able to add
> anything further to what I have said already.
>
> Your sincerely
>
> Michael Rimer
>
> >>> "Erik Ribsskog" 09 November 2007 17:04 >>>
> Hi,
>
> the involvement of the Law Society regarding these complaints, is also
> being
> dealt with
> by the Legal Services Ombudsman.
>
> The cases, that the complaints are surrounding, are cases that have
> received
> any
> legal aid founding to this date.
>
> What I'm simply saying, is that the Law Society, told me that I should
> complain to you,
> some weeks ago.
>
> And even if the dates for the contact with the law-firms are some
> months
> back, I've dealing
> with each complaint regurarely.
>
> It's just that I'm being passed around from one organisation to the
> next,
> and between
> different people and levels in the different organisations.
>
> So I was just wondering how is it, that one are supposed to go forward,
> in
> general, if
> one wants to complain about law-firms, regarding unproffesional
> conduct, in
> conection
> with the duty solicitors program, regardless if any legal aid founding
> has
> been given
> by the LSC as of yet.
>
> If you think I can complain to you, regardless if there hasn't been
> any
> legal aid founding
> being given by the LSC, than I can send you all the e-mails, from the
> correspondence
> with the Law Society, and the law-firms.
>
> Since there has been quite long-lasting processes surounding this,
> then
> there are quite
> a few e-mails.
>
> And these e-mails are also being looked at by the LSO, like I
> explained.
>
> So it would be very fine, if you could explain to me how complaints
> about
> unprofessonal
> conduct, from law-firms, in connection with the duty solicitor
> programme
> (regardless if
> any legal aid founding has been given as of yet), usually are being
> reported
> by the
> complainant.
>
> It's the general complaint-process that I was a bit curious about.
>
> Maybe there is an informaiton web-page on your website, explaining
> about
> this?
>
> I'm sure I'm not the first person complaining about unprofesional
> conduct
> like this,
> from law-firms in connection with the duty solicitors programme.
>
> So I'm sure that there has to be a generall complaint-process rutine,
> regarding
> how complaint-cases like this, should be dealt with.
>
> It's this information that I'm looking for, and I would be very
> grateful if
> it would be
> possible for you to enlighten me regarding this.
>
> Thank you very much for your help in advance!
>
> Yours sincerely,
>
> Erik Ribsskog
>
>
>
>
> On 11/9/07, Michael Rimer wrote:
> >
> > Dear Mr Ribsskog
> >
> > You have complained to the LSC, and I have suggested that you
> redirect
> > your complaint to the firms in question. I am afraid to say that
> the
> > way that you have expressed your complaints in word docs you sent me
> is
> > not very clear. I have read each a number of times and it is not
> > abundantly plain what it is you wish to achieve by making a
> complaint.
> > Furthermore, the matters you complain of date back to May this year
> and
> > it is now November.
> >
> > Because it is not very clear what exactly happened or didn't happen
> > when you saw or spoke to advisers from EAD and from Morcroft, I
> cannot
> > see clearly whether you received advice from them which was paid for
> by
> > the LSC. Rather than reiterate your complaint, if you could scan any
> > correspondence you have received from either or both solicitors,
> that
> > may assist.
> >
> > I am not proposing to investigate your complaint any further. If
> you
> > are able to send me correspondence received from the solicitors in
> > question, so as to satisfy me that they did work on your behalf for
> > which they were paid from the legal aid fund, then again, I would
> > suggest that you raise your complaint again with the firm. Depending
> on
> > what they said, I might think it appropriate to refer this the
> relevant
> > firm's account manager at the Liverpool LSC office.
> >
> > Yours sincerely
> >
> > Michael Rimer
> >
> > >>> "Erik Ribsskog" 09 November 2007 15:26 >>>
> > Hi,
> >
> > thank you very much for your e-mail!
> >
> > The Law Society, told me (in e-mails I've forwarded to the LSC with
> my
> > previous e-mails), that
> > if one wanted to complain (formally), about law-firms in connection
> > with the
> > duty solicitors
> > programme, then one should complain to the LSC.
> >
> > So I was wondering if what you are writing to me, is that this isn't
> > right?
> >
> > Are you telling me, that there isn't any formal way of complaining
> > about
> > profesional misconduct,
> > against law-firms, in connection with the duty solicitors programme,
> > (other
> > than to the companies
> > themselves).
> >
> > This because, I have sent Law Society resolution-form comlaints to
> > both
> > law-firms.
> >
> > But both law-firms, are saying, that I'm not a client with them,
> since
> > they
> > only helped me in connection
> > with the duty sollicitors programme, and then I have no right to
> > complain,
> > since I'm not a client of the law-firm.
> >
> > So that option is already tryed.
> >
> > I was wondering if there are any Governement organisations that one
> > could
> > complain about this to.
> >
> > And also, who could give me advice about this?
> >
> > Thank you very much for your help in advance!
> >
> > Yours sincerely,
> >
> > Erik Ribsskog
> >
> >
> > On 11/9/07, Michael Rimer
> wrote:
> > >
> > > Dear Mr Ribsskog
> > >
> > > If you are unhappy with the service you received with the firms of
> > > solicitors you had dealings with, then I repeat, that you should
> > write a
> > > clear letter to the firms outlining briefly what you think they
> > didn't
> > > do properly.
> > >
> > > I am not in a postition to be able to advise you further on this.
> > >
> > > Yours sincerely
> > >
> > > Michael Rimer
> > >
> > > >>> "Erik Ribsskog" 08 November 2007 18:15
> >>>
> > > Hi,
> > >
> > > I'm not sure if you have read the complaints thorowly enought
> then,
> > > because it has a been a problem with lying and breaching of
> > > agreements.
> > >
> > > And giving wrong advice over the phone.
> > >
> > > This is unprofessional conduct, and it has been examples of this
> in
> > > both
> > > complaints.
> > >
> > > So I was wondering if you please could tell me how I should go
> > > forward,
> > > if I wanted to complain about legal firm in regarding
> unprofessional
> > > conduct
> > > in conection with the duty solicitior programme.
> > >
> > > Thank you very much for your help in advance!
> > >
> > > Yours sincerely,
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On 11/8/07, Michael Rimer
> > wrote:
> > > >
> > > > Dear Mr Ribsskog
> > > >
> > > > Thank you for the further information. Your complaints are of a
> > lack
> > > of
> > > > what you perceive as being acceptable customer service from each
> > > (not
> > > > being told who was dealing with your case, having meetings
> > cancelled
> > > and
> > > > not rescheduled, being passed from one person to the next and
> > having
> > > to
> > > > explain your case to each one, all of which can be frustrating
> > when
> > > you
> > > > have your own legal issues as a primary concern).
> > > >
> > > > May I suggest that you raise your concerns with the firms
> > directly.
> > > It
> > > > may assist if you shorten your accounts by summarising the main
> > > points
> > > > of complaint, in order to get the text onto a one page letter.
> > > >
> > > > It might be that the person who dealt with your complaint at the
> > > Legal
> > > > Complaints Service thought, as I did at first, that you were
> > > concerned
> > > > by the behaviour of a criminal duty solicitor. However, it seems
> > as
> > > > though it relates to an employment dispute. In any event, I
> think
> > > that
> > > > you ought to be referring your concerns to the firms, as it is
> > they
> > > who
> > > > ought to be listening to the points you make and considering
> > whether
> > > > they need to take a fresh look at their customer service.
> > > >
> > > > Your sincerely
> > > >
> > > > Michael
> > > >
> > > > >>> "Erik Ribsskog" 08 November 2007 11:20
> > >>>
> > > > Hi,
> > > >
> > > > thank you very much for your answer!
> > > >
> > > > Well, in April, I called the Law Society about the problems, and
> > > they
> > > > adviced me
> > > > to bring the complaints through their complaint-procedure.
> > > >
> > > > Now, about six months later, the Law Society tells me that it is
> > the
> > > > LSC,
> > > > who
> > > > should have dealt with these complaints.
> > > >
> > > > The complaints are regarding poor service and unprofessional
> > > conduct,
> > > > from
> > > > law-firms,
> > > > in conection with duty solicitor meetings, being set up by the
> > CAB.
> > > >
> > > > I'm going to enclose a copy of the two complaints that I sent
> the
> > > Law
> > > > Society.
> > > >
> > > > One complaint regarding the Morecrofts Solicitors firm, and one
> > > > complaint
> > > > regarding
> > > > the EAD solicitors firm.
> > > >
> > > > So I'm looking forward to hearing more from you, regarding how I
> > > should
> > > > go
> > > > forward
> > > > with these complaints.
> > > >
> > > > Thanks in advance for the help!
> > > >
> > > > Yours sincerely,
> > > >
> > > > Erik Ribsskog
> > > >
> > > >
> > > > On 11/8/07, Michael Rimer
> > > wrote:
> > > > >
> > > > > Dear Mr Ribsskog
> > > > >
> > > > > Your email has been referred to me as you appear to have had
> > some
> > > > > difficulties in finding out where to make a complaint about a
> > duty
> > > > > solicitor who assisted you recently. I am a lawyer in the
> LSC's
> > > > head
> > > > > office legal department.
> > > > >
> > > > > I am not clear from your email what it is exactly that you
> were
> > > > unhappy
> > > > > about the duty solicitor who assisted you. Did the duty
> > solicitor
> > > > see
> > > > > you at a police station? Or did the duty solicitor see you at
> > the
> > > > > magistrates' court? If you outlined very briefly the nature
> of
> > > your
> > > > > complaint about the solicitor, i.e., what he did that you
> > thought
> > > > was
> > > > > wrong, or what he didn't do that you think he ought to have
> > done,
> > > > that
> > > > > would be helpful.
> > > > >
> > > > > I am mindful to suggest that you make a complaint to the firm
> > > > directly.
> > > > > Usually, a complaint against a solicitor is best made to the
> > > senior
> > > > or
> > > > > managing partner at the solicitor's firm. Otherwise, the
> > solicitor
> > > > whom
> > > > > you are unhappy about wont know what it is he has done wrong,
> in
> > > > your
> > > > > view. Depending on the firm's response, the Customer Service
> > > Team
> > > > > (whom you originally emailed about this) will be in a better
> > > position
> > > > to
> > > > > say whether your complaint should be referred to the firm's
> > > account
> > > > > manager at the Legal Services Commission, or whether it should
> > be
> > > > dealt
> > > > > with by the Law Society's Legal Complaint Service.
> > > > >
> > > > > Kind regards
> > > > >
> > > > > Michael
> > > > >
> > > > >
> > > > >
> > > > > Michael Rimer
> > > > > Legal Adviser
> > > > > Corporate Legal Team
> > > > > Legal Services Commission
> > > > > 85 Gray's Inn Road,
> > > > > London WC1X 8TX
> > > > >
> > > > > DX 328 Chancery Lane
> > > > >
> > > > > Note: The email may contain confidential legal advice which is
> > > > likely
> > > > > to be subject to legal professional privilege and which may be
> > > > exempt
> > > > > from disclosure under the Freedom of Information Act. Please
> > > contact
> > > > the
> > > > > author or the Commission's Legal Director to seek
> authorisation
> > > > before
> > > > > disclosing this email outside the Commission."
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > >>> "Erik Ribsskog" 06 November 2007
> 02:25
> > > >>>
> > > > > Hi,
> > > > >
> > > > > I can't see that I have recieved an answer to this e-mail yet,
> > > thats
> > > > > why I'm
> > > > > trying to send it again.
> > > > >
> > > > > Yours sincerely,
> > > > >
> > > > > Erik Ribsskog
> > > > >
> > > > > ---------- Forwarded message ----------
> > > > > From: Erik Ribsskog
> > > > > Date: Oct 19, 2007 4:36 PM
> > > > > Subject: Re: Your e-mail
> > > > > To: Legal LSC
> > > > >
> > > > >
> > > > > Hi,
> > > > >
> > > > > thank you very much for your answer.
> > > > >
> > > > > I will now try to summarise the corespondce I've been having
> > with
> > > > you
> > > > > and
> > > > > Simon Williams from the Legal Complaints Service.
> > > > >
> > > > > Simon Williams (The Legal Complaints Service) says that I
> should
> > > > > contact the
> > > > > LSC to complain about
> > > > > a duty solicitor.
> > > > >
> > > > > And you (The LSC) are saying that I should contact The Legal
> > > > > Complaints
> > > > > Service to complain about
> > > > > a duty solicitor.
> > > > >
> > > > > So I'm not sure how to conclude this summary.
> > > > >
> > > > > Could you please confirm again who I should contact if I want
> to
> > > > > formally
> > > > > complain about poor service
> > > > > and uprofessional conduct from a law-firm in connection with
> the
> > > > duty
> > > > > solicitors scheme.
> > > > >
> > > > > Because Simon Williams from The Legal Complaints Service is
> > > writing
> > > > > this in
> > > > > a letter from 26/9:
> > > > >
> > > > > 'Here, a meeting under the duty solicitors programme is
> unlikely
> > > to
> > > > be
> > > > > something done under a retainer
> > > > > (that is, a relationship between solicitor and client), as
> duty
> > > > > solicitors
> > > > > are those who provide assistance
> > > > > to those who are without representation
> > > > >
> > > > > [...]
> > > > >
> > > > > As you are not a client of EAD, this office is unable to
> > consider
> > > > your
> > > > > complaint. I will, therefore, take
> > > > > steps to close this file'.
> > > > >
> > > > > So it's obvious that the Legal Complaints Service aren't
> looking
> > > at
> > > > > complaints against law-firms in
> > > > > connection to the duty solicitors scheme.
> > > > >
> > > > > Williams, write in an e-mail from 2/10:
> > > > >
> > > > > ' *Q2: If not, then who is it one are supposed to complain to,
> > > about
> > > > > poor
> > > > > service/unprofessional* *conduct, by law-firms, in connection
> > with
> > > > the
> > > > > Dury
> > > > > Solicitors scheme?*
> > > > >
> > > > > I have looked into this matter and would suggest that you
> refer
> > to
> > > > > this
> > > > > website:
> > > > >
> > > > >
> > > >
> > >
> >
> http://www.legalservices.gov.uk/aboutus/regions/liverpool_information.asp
>
> >
> > >
> > > >
> > > > >
> > > > >
> > > > > It contains information and contact details of the Merseyside
> > Duty
> > > > > Solicitors scheme and I hope that you will find it useful.
> > > > >
> > > > > I should also note that the Legal Services Commission is an
> > > > > organisation
> > > > > wholly separate from the Law Society and, if you have any
> > specific
> > > > > questions
> > > > > in relation to the procedures, you should direct them to the
> > LSC,
> > > > > rather
> > > > > than our Office.'.
> > > > >
> > > > > So he's saying that the LCS should deal with the complaint.
> > > > >
> > > > > Is this correct?
> > > > >
> > > > > Who could I ask for advice/help regarding this, since I'm
> being
> > in
> > > a
> > > > > way
> > > > > 'thrown around' here, from one organisation to the
> > > > > other.
> > > > >
> > > > >
> > > > > Also, you are writing that:
> > > > >
> > > > > 'In regards to our customer-helpline, it is more than likely
> > that
> > > > > there
> > > > > was a miscommunication or misunderstanding between you and my
> > > > > colleague
> > > > > as a list of law firms can be accessed easily through a search
> > on
> > > > the
> > > > > CLS Legal Adviser Directory.'.
> > > > >
> > > > >
> > > > > So you are writing that since you have an online directory,
> then
> > > it
> > > > > can't be
> > > > > something wrong
> > > > > in regards to your customer-helpline's advice.
> > > > >
> > > > > I can't see that it's an excuse for giving wrong advice
> (giving
> > me
> > > > the
> > > > > phone-numbers to law-firms
> > > > > in Wales), I can't see that this can be excused by you also
> > having
> > > > an
> > > > > online
> > > > > directory.
> > > > >
> > > > > What is the point of having a customer-helpline, if one can't
> > > trust
> > > > > the
> > > > > advice?
> > > > >
> > > > > Since like you are writing, you also have an online directory,
> > so
> > > > this
> > > > > fact
> > > > > means that any mistakes
> > > > > the helpline makes, must be misunderstandings.
> > > > >
> > > > > I don't see the logic in this.
> > > > >
> > > > > I think you must be mistaking.
> > > > >
> > > > > Even if you have an online directory, I don't see how this
> > > explains
> > > > > mistakes
> > > > > from your helpline.
> > > > >
> > > > > It's not a valid excuse I mean.
> > > > >
> > > > > If I go to Tesco and say I got the wrong change back.
> > > > >
> > > > > Then Tesco can't say that, of it must be a misunderstanding
> > > because
> > > > you
> > > > > have
> > > > > paid by debit-card.
> > > > >
> > > > > Thats the same reasoning to me.
> > > > >
> > > > > So it would be very fine, if you could please confirm that
> I've
> > > > > understood
> > > > > your excuse right.
> > > > >
> > > > > Because in that case, I don't think it's a valid excuse, and I
> > > would
> > > > > please
> > > > > like to complain about it.
> > > > >
> > > > > I hope that this is alright!
> > > > >
> > > > > Thank you very much for your answer again!
> > > > >
> > > > > Yours sincerely,
> > > > >
> > > > > Erik Ribsskog
> > > > >
> > > > >
> > > > >
> > > > >
> > > > > On 10/19/07, Legal LSC wrote:
> > > > > >
> > > > > > Our ref: KPL/MISC/07/07/70 (5)
> > > > > > Date: 19 October 2007
> > > > > >
> > > > > >
> > > > > > Dear Mr Ribbskog,
> > > > > >
> > > > > > Thank you for your e-mail on 16 October 2007.
> > > > > >
> > > > > > You are always welcome to put forward an informal complaint
> > > > regarding
> > > > > a
> > > > > > duty solicitor's poor service and/or misconduct, in
> connection
> > > > with
> > > > > > the Local Duty Solicitors Scheme, to the Account Manager of
> > our
> > > > > relevant
> > > > > > regional office. They will be happy to investigate your
> > > complaint
> > > > > and
> > > > > > will communicate with the duty solicitor involved to clarify
> > the
> > > > > areas
> > > > > > of your complaint and endeavor to resolve the issue.
> > > > > >
> > > > > > However, it is not within our capacity or powers to enforce
> > any
> > > > > actions
> > > > > > upon the relevant duty solicitor in regards to their poor
> > > service
> > > > > and/or
> > > > > > misconduct.
> > > > > >
> > > > > > For complaints on the poor service and/or misconduct of any
> > > > > solicitor
> > > > > > to be dealt with formally and with enforceable actions, you
> > must
> > > > > direct
> > > > > > your complaints to the Law Society's Legal Complaints
> Service
> > > > (LCS),
> > > > > > who are an independent complaints handling body that deals
> > with
> > > > all
> > > > > > formal complaints against solicitors. Even though they are
> > part
> > > of
> > > > > the
> > > > > > Law Society, they operate independently.
> > > > > >
> > > > > > Further details on the LCS are available at the following
> > > website:
> > > > > >
> > > > > > http://www.legalcomplaints.org.uk/home.page
> > > > > >
> > > > > > Both the above options are available to you and it is your
> > > > decision
> > > > > on
> > > > > > where you want to direct your complaint and how it is
> > resolved.
> > > > > >
> > > > > > In regards to our customer-helpline, it is more than likely
> > that
> > > > > there
> > > > > > was a miscommunication or misunderstanding between you and
> my
> > > > > colleague
> > > > > > as a list of law firms can be accessed easily through a
> search
> > > on
> > > > > the
> > > > > > CLS Legal Adviser Directory.
> > > > > >
> > > > > > I hope the above is of assistance to you.
> > > > > >
> > > > > > Yours sincerely
> > > > > >
> > > > > >
> > > > > > Ka Poh Ling
> > > > > > Central Customer Services Unit
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
> ***********************************************************************************
> > > > > > Disclaimer
> > > > > >
> > > > > > This email (and any attachment(s)) is private and intended
> > > solely
> > > > for
> > > > > the
> > > > > > use of the individual or entity to whom they are addressed.
> > Its
> > > > > > unauthorised use, disclosure, storage or copying is not
> > > permitted.
> > > > > If you
> > > > > > are not the intended recipient please destroy all copies and
> > > > inform
> > > > > the
> > > > > > sender by return e-mail.
> > > > > >
> > > > > > Internet e-mail is not a secure medium, as messages can be
> > > > > intercepted and
> > > > > > read by someone else. Please bear this in mind when
> deciding
> > > > whether
> > > > > to
> > > > > > send information by e-mail. Postal addresses for the Legal
> > > > Services
> > > > > > Commission are available from
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> > > > > > The Legal Services Commission reserves the right to monitor,
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> > > > > and
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> > > > > > content may be read. You have a responsibility to ensure
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> > > are
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> > No
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> > > > > >
> > > > > > Any views or opinions expressed are solely those of the
> author
> > > and
> > > > do
> > > > > not
> > > > > > necessarily represent those of the Legal Services
> Commission.
> > > > > >
> > > > > > The Legal Services Commission checks all mails and
> attachments
> > > for
> > > > > known
> > > > > > viruses; however, you are advised that you open any
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> ***********************************************************************************
> > > > > >
> > > > >
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> > > >
> > >
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> >
> >
>
> ************************************************************************************
> > > > > Disclaimer
> > > > >
> > > > > This e-mail (and any attachment(s)) is private and intended
> > solely
> > > > for the
> > > > > use of the individual or entity to whom they are addressed.
> Its
> > > > unauthorised
> > > > > use, disclosure, storage or copying is not permitted. If you
> are
> > > not
> > > > the
> > > > > intended recipient please destroy all copies and inform the
> > sender
> > > by
> > > > return
> > > > > e-mail.
> > > > >
> > > > > Internet e-mail is not a secure medium, as messages can be
> > > > intercepted and
> > > > > read by someone else. Please bear this in mind when deciding
> > > whether
> > > > to send
> > > > > information by e-mail. Postal addresses for the Legal Services
> > > > Commission
> > > > > are available from
> > > > http://www.legalservices.gov.uk/aboutus/regions.asp
> > > > >
> > > > > The Legal Services Commission reserves the right to monitor,
> > > record
> > > > and
> > > > > retain any incoming and outgoing e-mails for security reasons
> > and
> > > > for
> > > > > monitoring internal compliance with the Legal Services
> > Commission
> > > > policy on
> > > > > staff use. E-mail monitoring and/or blocking software may be
> > used
> > > and
> > > > e-mail
> > > > > content may be read. You have a responsibility to ensure laws
> > are
> > > not
> > > > broken
> > > > > when writing or forwarding e-mails and their contents. No
> > > contracts
> > > > can be
> > > > > entered into on our behalf by e-mail.
> > > > >
> > > > > Any views or opinions expressed are solely those of the author
> > and
> > > do
> > > > not
> > > > > necessarily represent those of the Legal Services Commission.
> > > > >
> > > > > The Legal Services Commission checks all e-mails and
> attachments
> > > for
> > > > known
> > > > > viruses, however, you are advised that you open any
> attachments
> > at
> > > > your own
> > > > > risk.
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
> ************************************************************************************
> > > > >
> > > > >
> > > >
> > >
> >
>
From: eribsskog@gmail.com Erik Ribsskog
To: Michael.Rimer@legalservices.gov.uk Michael Rimer
Date: Fri, 9 Nov 2007 17:04:51 +0000
Subject: Re: Your e-mail (complaint about a duty solicitor)

Hi,

the involvement of the Law Society regarding these complaints, is also being
dealt with
by the Legal Services Ombudsman.

The cases, that the complaints are surrounding, are cases that have received
any
legal aid founding to this date.

What I'm simply saying, is that the Law Society, told me that I should
complain to you,
some weeks ago.

And even if the dates for the contact with the law-firms are some months
back, I've dealing
with each complaint regurarely.

It's just that I'm being passed around from one organisation to the next,
and between
different people and levels in the different organisations.

So I was just wondering how is it, that one are supposed to go forward, in
general, if
one wants to complain about law-firms, regarding unproffesional conduct, in
conection
with the duty solicitors program, regardless if any legal aid founding has
been given
by the LSC as of yet.

If you think I can complain to you, regardless if there hasn't been any
legal aid founding
being given by the LSC, than I can send you all the e-mails, from the
correspondence
with the Law Society, and the law-firms.

Since there has been quite long-lasting processes surounding this, then
there are quite
a few e-mails.

And these e-mails are also being looked at by the LSO, like I explained.

So it would be very fine, if you could explain to me how complaints about
unprofessonal
conduct, from law-firms, in connection with the duty solicitor programme
(regardless if
any legal aid founding has been given as of yet), usually are being reported
by the
complainant.

It's the general complaint-process that I was a bit curious about.

Maybe there is an informaiton web-page on your website, explaining about
this?

I'm sure I'm not the first person complaining about unprofesional conduct
like this,
from law-firms in connection with the duty solicitors programme.

So I'm sure that there has to be a generall complaint-process rutine,
regarding
how complaint-cases like this, should be dealt with.

It's this information that I'm looking for, and I would be very grateful if
it would be
possible for you to enlighten me regarding this.

Thank you very much for your help in advance!

Yours sincerely,

Erik Ribsskog




On 11/9/07, Michael Rimer wrote:
>
> Dear Mr Ribsskog
>
> You have complained to the LSC, and I have suggested that you redirect
> your complaint to the firms in question. I am afraid to say that the
> way that you have expressed your complaints in word docs you sent me is
> not very clear. I have read each a number of times and it is not
> abundantly plain what it is you wish to achieve by making a complaint.
> Furthermore, the matters you complain of date back to May this year and
> it is now November.
>
> Because it is not very clear what exactly happened or didn't happen
> when you saw or spoke to advisers from EAD and from Morcroft, I cannot
> see clearly whether you received advice from them which was paid for by
> the LSC. Rather than reiterate your complaint, if you could scan any
> correspondence you have received from either or both solicitors, that
> may assist.
>
> I am not proposing to investigate your complaint any further. If you
> are able to send me correspondence received from the solicitors in
> question, so as to satisfy me that they did work on your behalf for
> which they were paid from the legal aid fund, then again, I would
> suggest that you raise your complaint again with the firm. Depending on
> what they said, I might think it appropriate to refer this the relevant
> firm's account manager at the Liverpool LSC office.
>
> Yours sincerely
>
> Michael Rimer
>
> >>> "Erik Ribsskog" 09 November 2007 15:26 >>>
> Hi,
>
> thank you very much for your e-mail!
>
> The Law Society, told me (in e-mails I've forwarded to the LSC with my
> previous e-mails), that
> if one wanted to complain (formally), about law-firms in connection
> with the
> duty solicitors
> programme, then one should complain to the LSC.
>
> So I was wondering if what you are writing to me, is that this isn't
> right?
>
> Are you telling me, that there isn't any formal way of complaining
> about
> profesional misconduct,
> against law-firms, in connection with the duty solicitors programme,
> (other
> than to the companies
> themselves).
>
> This because, I have sent Law Society resolution-form comlaints to
> both
> law-firms.
>
> But both law-firms, are saying, that I'm not a client with them, since
> they
> only helped me in connection
> with the duty sollicitors programme, and then I have no right to
> complain,
> since I'm not a client of the law-firm.
>
> So that option is already tryed.
>
> I was wondering if there are any Governement organisations that one
> could
> complain about this to.
>
> And also, who could give me advice about this?
>
> Thank you very much for your help in advance!
>
> Yours sincerely,
>
> Erik Ribsskog
>
>
> On 11/9/07, Michael Rimer wrote:
> >
> > Dear Mr Ribsskog
> >
> > If you are unhappy with the service you received with the firms of
> > solicitors you had dealings with, then I repeat, that you should
> write a
> > clear letter to the firms outlining briefly what you think they
> didn't
> > do properly.
> >
> > I am not in a postition to be able to advise you further on this.
> >
> > Yours sincerely
> >
> > Michael Rimer
> >
> > >>> "Erik Ribsskog" 08 November 2007 18:15 >>>
> > Hi,
> >
> > I'm not sure if you have read the complaints thorowly enought then,
> > because it has a been a problem with lying and breaching of
> > agreements.
> >
> > And giving wrong advice over the phone.
> >
> > This is unprofessional conduct, and it has been examples of this in
> > both
> > complaints.
> >
> > So I was wondering if you please could tell me how I should go
> > forward,
> > if I wanted to complain about legal firm in regarding unprofessional
> > conduct
> > in conection with the duty solicitior programme.
> >
> > Thank you very much for your help in advance!
> >
> > Yours sincerely,
> >
> > Erik Ribsskog
> >
> >
> > On 11/8/07, Michael Rimer
> wrote:
> > >
> > > Dear Mr Ribsskog
> > >
> > > Thank you for the further information. Your complaints are of a
> lack
> > of
> > > what you perceive as being acceptable customer service from each
> > (not
> > > being told who was dealing with your case, having meetings
> cancelled
> > and
> > > not rescheduled, being passed from one person to the next and
> having
> > to
> > > explain your case to each one, all of which can be frustrating
> when
> > you
> > > have your own legal issues as a primary concern).
> > >
> > > May I suggest that you raise your concerns with the firms
> directly.
> > It
> > > may assist if you shorten your accounts by summarising the main
> > points
> > > of complaint, in order to get the text onto a one page letter.
> > >
> > > It might be that the person who dealt with your complaint at the
> > Legal
> > > Complaints Service thought, as I did at first, that you were
> > concerned
> > > by the behaviour of a criminal duty solicitor. However, it seems
> as
> > > though it relates to an employment dispute. In any event, I think
> > that
> > > you ought to be referring your concerns to the firms, as it is
> they
> > who
> > > ought to be listening to the points you make and considering
> whether
> > > they need to take a fresh look at their customer service.
> > >
> > > Your sincerely
> > >
> > > Michael
> > >
> > > >>> "Erik Ribsskog" 08 November 2007 11:20
> >>>
> > > Hi,
> > >
> > > thank you very much for your answer!
> > >
> > > Well, in April, I called the Law Society about the problems, and
> > they
> > > adviced me
> > > to bring the complaints through their complaint-procedure.
> > >
> > > Now, about six months later, the Law Society tells me that it is
> the
> > > LSC,
> > > who
> > > should have dealt with these complaints.
> > >
> > > The complaints are regarding poor service and unprofessional
> > conduct,
> > > from
> > > law-firms,
> > > in conection with duty solicitor meetings, being set up by the
> CAB.
> > >
> > > I'm going to enclose a copy of the two complaints that I sent the
> > Law
> > > Society.
> > >
> > > One complaint regarding the Morecrofts Solicitors firm, and one
> > > complaint
> > > regarding
> > > the EAD solicitors firm.
> > >
> > > So I'm looking forward to hearing more from you, regarding how I
> > should
> > > go
> > > forward
> > > with these complaints.
> > >
> > > Thanks in advance for the help!
> > >
> > > Yours sincerely,
> > >
> > > Erik Ribsskog
> > >
> > >
> > > On 11/8/07, Michael Rimer
> > wrote:
> > > >
> > > > Dear Mr Ribsskog
> > > >
> > > > Your email has been referred to me as you appear to have had
> some
> > > > difficulties in finding out where to make a complaint about a
> duty
> > > > solicitor who assisted you recently. I am a lawyer in the LSC's
> > > head
> > > > office legal department.
> > > >
> > > > I am not clear from your email what it is exactly that you were
> > > unhappy
> > > > about the duty solicitor who assisted you. Did the duty
> solicitor
> > > see
> > > > you at a police station? Or did the duty solicitor see you at
> the
> > > > magistrates' court? If you outlined very briefly the nature of
> > your
> > > > complaint about the solicitor, i.e., what he did that you
> thought
> > > was
> > > > wrong, or what he didn't do that you think he ought to have
> done,
> > > that
> > > > would be helpful.
> > > >
> > > > I am mindful to suggest that you make a complaint to the firm
> > > directly.
> > > > Usually, a complaint against a solicitor is best made to the
> > senior
> > > or
> > > > managing partner at the solicitor's firm. Otherwise, the
> solicitor
> > > whom
> > > > you are unhappy about wont know what it is he has done wrong, in
> > > your
> > > > view. Depending on the firm's response, the Customer Service
> > Team
> > > > (whom you originally emailed about this) will be in a better
> > position
> > > to
> > > > say whether your complaint should be referred to the firm's
> > account
> > > > manager at the Legal Services Commission, or whether it should
> be
> > > dealt
> > > > with by the Law Society's Legal Complaint Service.
> > > >
> > > > Kind regards
> > > >
> > > > Michael
> > > >
> > > >
> > > >
> > > > Michael Rimer
> > > > Legal Adviser
> > > > Corporate Legal Team
> > > > Legal Services Commission
> > > > 85 Gray's Inn Road,
> > > > London WC1X 8TX
> > > >
> > > > DX 328 Chancery Lane
> > > >
> > > > Note: The email may contain confidential legal advice which is
> > > likely
> > > > to be subject to legal professional privilege and which may be
> > > exempt
> > > > from disclosure under the Freedom of Information Act. Please
> > contact
> > > the
> > > > author or the Commission's Legal Director to seek authorisation
> > > before
> > > > disclosing this email outside the Commission."
> > > >
> > > >
> > > >
> > > >
> > > > >>> "Erik Ribsskog" 06 November 2007 02:25
> > >>>
> > > > Hi,
> > > >
> > > > I can't see that I have recieved an answer to this e-mail yet,
> > thats
> > > > why I'm
> > > > trying to send it again.
> > > >
> > > > Yours sincerely,
> > > >
> > > > Erik Ribsskog
> > > >
> > > > ---------- Forwarded message ----------
> > > > From: Erik Ribsskog
> > > > Date: Oct 19, 2007 4:36 PM
> > > > Subject: Re: Your e-mail
> > > > To: Legal LSC
> > > >
> > > >
> > > > Hi,
> > > >
> > > > thank you very much for your answer.
> > > >
> > > > I will now try to summarise the corespondce I've been having
> with
> > > you
> > > > and
> > > > Simon Williams from the Legal Complaints Service.
> > > >
> > > > Simon Williams (The Legal Complaints Service) says that I should
> > > > contact the
> > > > LSC to complain about
> > > > a duty solicitor.
> > > >
> > > > And you (The LSC) are saying that I should contact The Legal
> > > > Complaints
> > > > Service to complain about
> > > > a duty solicitor.
> > > >
> > > > So I'm not sure how to conclude this summary.
> > > >
> > > > Could you please confirm again who I should contact if I want to
> > > > formally
> > > > complain about poor service
> > > > and uprofessional conduct from a law-firm in connection with the
> > > duty
> > > > solicitors scheme.
> > > >
> > > > Because Simon Williams from The Legal Complaints Service is
> > writing
> > > > this in
> > > > a letter from 26/9:
> > > >
> > > > 'Here, a meeting under the duty solicitors programme is unlikely
> > to
> > > be
> > > > something done under a retainer
> > > > (that is, a relationship between solicitor and client), as duty
> > > > solicitors
> > > > are those who provide assistance
> > > > to those who are without representation
> > > >
> > > > [...]
> > > >
> > > > As you are not a client of EAD, this office is unable to
> consider
> > > your
> > > > complaint. I will, therefore, take
> > > > steps to close this file'.
> > > >
> > > > So it's obvious that the Legal Complaints Service aren't looking
> > at
> > > > complaints against law-firms in
> > > > connection to the duty solicitors scheme.
> > > >
> > > > Williams, write in an e-mail from 2/10:
> > > >
> > > > ' *Q2: If not, then who is it one are supposed to complain to,
> > about
> > > > poor
> > > > service/unprofessional* *conduct, by law-firms, in connection
> with
> > > the
> > > > Dury
> > > > Solicitors scheme?*
> > > >
> > > > I have looked into this matter and would suggest that you refer
> to
> > > > this
> > > > website:
> > > >
> > > >
> > >
> >
> http://www.legalservices.gov.uk/aboutus/regions/liverpool_information.asp
>
> >
> > >
> > > >
> > > >
> > > > It contains information and contact details of the Merseyside
> Duty
> > > > Solicitors scheme and I hope that you will find it useful.
> > > >
> > > > I should also note that the Legal Services Commission is an
> > > > organisation
> > > > wholly separate from the Law Society and, if you have any
> specific
> > > > questions
> > > > in relation to the procedures, you should direct them to the
> LSC,
> > > > rather
> > > > than our Office.'.
> > > >
> > > > So he's saying that the LCS should deal with the complaint.
> > > >
> > > > Is this correct?
> > > >
> > > > Who could I ask for advice/help regarding this, since I'm being
> in
> > a
> > > > way
> > > > 'thrown around' here, from one organisation to the
> > > > other.
> > > >
> > > >
> > > > Also, you are writing that:
> > > >
> > > > 'In regards to our customer-helpline, it is more than likely
> that
> > > > there
> > > > was a miscommunication or misunderstanding between you and my
> > > > colleague
> > > > as a list of law firms can be accessed easily through a search
> on
> > > the
> > > > CLS Legal Adviser Directory.'.
> > > >
> > > >
> > > > So you are writing that since you have an online directory, then
> > it
> > > > can't be
> > > > something wrong
> > > > in regards to your customer-helpline's advice.
> > > >
> > > > I can't see that it's an excuse for giving wrong advice (giving
> me
> > > the
> > > > phone-numbers to law-firms
> > > > in Wales), I can't see that this can be excused by you also
> having
> > > an
> > > > online
> > > > directory.
> > > >
> > > > What is the point of having a customer-helpline, if one can't
> > trust
> > > > the
> > > > advice?
> > > >
> > > > Since like you are writing, you also have an online directory,
> so
> > > this
> > > > fact
> > > > means that any mistakes
> > > > the helpline makes, must be misunderstandings.
> > > >
> > > > I don't see the logic in this.
> > > >
> > > > I think you must be mistaking.
> > > >
> > > > Even if you have an online directory, I don't see how this
> > explains
> > > > mistakes
> > > > from your helpline.
> > > >
> > > > It's not a valid excuse I mean.
> > > >
> > > > If I go to Tesco and say I got the wrong change back.
> > > >
> > > > Then Tesco can't say that, of it must be a misunderstanding
> > because
> > > you
> > > > have
> > > > paid by debit-card.
> > > >
> > > > Thats the same reasoning to me.
> > > >
> > > > So it would be very fine, if you could please confirm that I've
> > > > understood
> > > > your excuse right.
> > > >
> > > > Because in that case, I don't think it's a valid excuse, and I
> > would
> > > > please
> > > > like to complain about it.
> > > >
> > > > I hope that this is alright!
> > > >
> > > > Thank you very much for your answer again!
> > > >
> > > > Yours sincerely,
> > > >
> > > > Erik Ribsskog
> > > >
> > > >
> > > >
> > > >
> > > > On 10/19/07, Legal LSC wrote:
> > > > >
> > > > > Our ref: KPL/MISC/07/07/70 (5)
> > > > > Date: 19 October 2007
> > > > >
> > > > >
> > > > > Dear Mr Ribbskog,
> > > > >
> > > > > Thank you for your e-mail on 16 October 2007.
> > > > >
> > > > > You are always welcome to put forward an informal complaint
> > > regarding
> > > > a
> > > > > duty solicitor's poor service and/or misconduct, in connection
> > > with
> > > > > the Local Duty Solicitors Scheme, to the Account Manager of
> our
> > > > relevant
> > > > > regional office. They will be happy to investigate your
> > complaint
> > > > and
> > > > > will communicate with the duty solicitor involved to clarify
> the
> > > > areas
> > > > > of your complaint and endeavor to resolve the issue.
> > > > >
> > > > > However, it is not within our capacity or powers to enforce
> any
> > > > actions
> > > > > upon the relevant duty solicitor in regards to their poor
> > service
> > > > and/or
> > > > > misconduct.
> > > > >
> > > > > For complaints on the poor service and/or misconduct of any
> > > > solicitor
> > > > > to be dealt with formally and with enforceable actions, you
> must
> > > > direct
> > > > > your complaints to the Law Society's Legal Complaints Service
> > > (LCS),
> > > > > who are an independent complaints handling body that deals
> with
> > > all
> > > > > formal complaints against solicitors. Even though they are
> part
> > of
> > > > the
> > > > > Law Society, they operate independently.
> > > > >
> > > > > Further details on the LCS are available at the following
> > website:
> > > > >
> > > > > http://www.legalcomplaints.org.uk/home.page
> > > > >
> > > > > Both the above options are available to you and it is your
> > > decision
> > > > on
> > > > > where you want to direct your complaint and how it is
> resolved.
> > > > >
> > > > > In regards to our customer-helpline, it is more than likely
> that
> > > > there
> > > > > was a miscommunication or misunderstanding between you and my
> > > > colleague
> > > > > as a list of law firms can be accessed easily through a search
> > on
> > > > the
> > > > > CLS Legal Adviser Directory.
> > > > >
> > > > > I hope the above is of assistance to you.
> > > > >
> > > > > Yours sincerely
> > > > >
> > > > >
> > > > > Ka Poh Ling
> > > > > Central Customer Services Unit
> > > > >
> > > > >
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
> ***********************************************************************************
> > > > > Disclaimer
> > > > >
> > > > > This email (and any attachment(s)) is private and intended
> > solely
> > > for
> > > > the
> > > > > use of the individual or entity to whom they are addressed.
> Its
> > > > > unauthorised use, disclosure, storage or copying is not
> > permitted.
> > > > If you
> > > > > are not the intended recipient please destroy all copies and
> > > inform
> > > > the
> > > > > sender by return e-mail.
> > > > >
> > > > > Internet e-mail is not a secure medium, as messages can be
> > > > intercepted and
> > > > > read by someone else. Please bear this in mind when deciding
> > > whether
> > > > to
> > > > > send information by e-mail. Postal addresses for the Legal
> > > Services
> > > > > Commission are available from
> > > > > http://www.legalservices.gov.uk/aboutus/regions/regions.asp
> > > > >
> > > > > The Legal Services Commission reserves the right to monitor,
> > > record
> > > > and
> > > > > retain any incoming and outgoing emails for security reasons
> and
> > > for
> > > > > monitoring internal compliance with the Legal Services
> > Commission
> > > > policy on
> > > > > staff use. Email monitoring and/or blocking software may be
> > used
> > > and
> > > > email
> > > > > content may be read. You have a responsibility to ensure laws
> > are
> > > > not
> > > > > broken when writing or forwarding emails and their contents.
> No
> > > > contracts
> > > > > can be entered into on our behalf by email.
> > > > >
> > > > > Any views or opinions expressed are solely those of the author
> > and
> > > do
> > > > not
> > > > > necessarily represent those of the Legal Services Commission.
> > > > >
> > > > > The Legal Services Commission checks all mails and attachments
> > for
> > > > known
> > > > > viruses; however, you are advised that you open any
> attachments
> > at
> > > > your own
> > > > > risk.
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
> ***********************************************************************************
> > > > >
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
> ************************************************************************************
> > > > Disclaimer
> > > >
> > > > This e-mail (and any attachment(s)) is private and intended
> solely
> > > for the
> > > > use of the individual or entity to whom they are addressed. Its
> > > unauthorised
> > > > use, disclosure, storage or copying is not permitted. If you are
> > not
> > > the
> > > > intended recipient please destroy all copies and inform the
> sender
> > by
> > > return
> > > > e-mail.
> > > >
> > > > Internet e-mail is not a secure medium, as messages can be
> > > intercepted and
> > > > read by someone else. Please bear this in mind when deciding
> > whether
> > > to send
> > > > information by e-mail. Postal addresses for the Legal Services
> > > Commission
> > > > are available from
> > > http://www.legalservices.gov.uk/aboutus/regions.asp
> > > >
> > > > The Legal Services Commission reserves the right to monitor,
> > record
> > > and
> > > > retain any incoming and outgoing e-mails for security reasons
> and
> > > for
> > > > monitoring internal compliance with the Legal Services
> Commission
> > > policy on
> > > > staff use. E-mail monitoring and/or blocking software may be
> used
> > and
> > > e-mail
> > > > content may be read. You have a responsibility to ensure laws
> are
> > not
> > > broken
> > > > when writing or forwarding e-mails and their contents. No
> > contracts
> > > can be
> > > > entered into on our behalf by e-mail.
> > > >
> > > > Any views or opinions expressed are solely those of the author
> and
> > do
> > > not
> > > > necessarily represent those of the Legal Services Commission.
> > > >
> > > > The Legal Services Commission checks all e-mails and attachments
> > for
> > > known
> > > > viruses, however, you are advised that you open any attachments
> at
> > > your own
> > > > risk.
> > > >
> > > >
> > >
> > >
> >
> >
>
> ************************************************************************************
> > > >
> > > >
> > >
> >
>
From: Civil.Litigation.E@merseyside.police.uk
To: eribsskog@gmail.com Erik Ribsskog
Date: Fri, 9 Nov 2007 16:19:39 +0000
Subject: Re: Fwd: PSD 07/0519/Sgt. Smyth/Rachel

Dear Mr Ribsskog,

Thank you for your email and the enclosures you have sent today.

I can confirm that we have today received thirteen emails from you, eleven
of which contain attachments. The other two emails are your emails making
contact with us. The email address I gave you yesterday is the correct
address.

As discussed with yourself and Sgt John Smyth yesterday, your complaint
will now be dealt with by way of a Full Investigation.

Yours sincerely


Rachel Coyne
Liverpool North Standards Unit
Walton Lane Police Station



============================================================
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.

If you have received this email in error please notify the sender as soon
as possible.

This footnote confirms that all reasonable steps have been taken to
ensure that this email message has been swept for the presence of
computer viruses.

The views expressed in this communication may not necessarily be the
views of Merseyside Police.

All communications, including telephone calls and electronic messages to
and from Merseyside Police may be subject to monitoring and recording.
============================================================
From: eribsskog@gmail.com Erik Ribsskog
To: Michael.Rimer@legalservices.gov.uk Michael Rimer
Date: Fri, 9 Nov 2007 15:26:11 +0000
Subject: Re: Your e-mail (complaint about a duty solicitor)

Hi,

thank you very much for your e-mail!

The Law Society, told me (in e-mails I've forwarded to the LSC with my
previous e-mails), that
if one wanted to complain (formally), about law-firms in connection with the
duty solicitors
programme, then one should complain to the LSC.

So I was wondering if what you are writing to me, is that this isn't right?

Are you telling me, that there isn't any formal way of complaining about
profesional misconduct,
against law-firms, in connection with the duty solicitors programme, (other
than to the companies
themselves).

This because, I have sent Law Society resolution-form comlaints to both
law-firms.

But both law-firms, are saying, that I'm not a client with them, since they
only helped me in connection
with the duty sollicitors programme, and then I have no right to complain,
since I'm not a client of the law-firm.

So that option is already tryed.

I was wondering if there are any Governement organisations that one could
complain about this to.

And also, who could give me advice about this?

Thank you very much for your help in advance!

Yours sincerely,

Erik Ribsskog


On 11/9/07, Michael Rimer wrote:
>
> Dear Mr Ribsskog
>
> If you are unhappy with the service you received with the firms of
> solicitors you had dealings with, then I repeat, that you should write a
> clear letter to the firms outlining briefly what you think they didn't
> do properly.
>
> I am not in a postition to be able to advise you further on this.
>
> Yours sincerely
>
> Michael Rimer
>
> >>> "Erik Ribsskog" 08 November 2007 18:15 >>>
> Hi,
>
> I'm not sure if you have read the complaints thorowly enought then,
> because it has a been a problem with lying and breaching of
> agreements.
>
> And giving wrong advice over the phone.
>
> This is unprofessional conduct, and it has been examples of this in
> both
> complaints.
>
> So I was wondering if you please could tell me how I should go
> forward,
> if I wanted to complain about legal firm in regarding unprofessional
> conduct
> in conection with the duty solicitior programme.
>
> Thank you very much for your help in advance!
>
> Yours sincerely,
>
> Erik Ribsskog
>
>
> On 11/8/07, Michael Rimer wrote:
> >
> > Dear Mr Ribsskog
> >
> > Thank you for the further information. Your complaints are of a lack
> of
> > what you perceive as being acceptable customer service from each
> (not
> > being told who was dealing with your case, having meetings cancelled
> and
> > not rescheduled, being passed from one person to the next and having
> to
> > explain your case to each one, all of which can be frustrating when
> you
> > have your own legal issues as a primary concern).
> >
> > May I suggest that you raise your concerns with the firms directly.
> It
> > may assist if you shorten your accounts by summarising the main
> points
> > of complaint, in order to get the text onto a one page letter.
> >
> > It might be that the person who dealt with your complaint at the
> Legal
> > Complaints Service thought, as I did at first, that you were
> concerned
> > by the behaviour of a criminal duty solicitor. However, it seems as
> > though it relates to an employment dispute. In any event, I think
> that
> > you ought to be referring your concerns to the firms, as it is they
> who
> > ought to be listening to the points you make and considering whether
> > they need to take a fresh look at their customer service.
> >
> > Your sincerely
> >
> > Michael
> >
> > >>> "Erik Ribsskog" 08 November 2007 11:20 >>>
> > Hi,
> >
> > thank you very much for your answer!
> >
> > Well, in April, I called the Law Society about the problems, and
> they
> > adviced me
> > to bring the complaints through their complaint-procedure.
> >
> > Now, about six months later, the Law Society tells me that it is the
> > LSC,
> > who
> > should have dealt with these complaints.
> >
> > The complaints are regarding poor service and unprofessional
> conduct,
> > from
> > law-firms,
> > in conection with duty solicitor meetings, being set up by the CAB.
> >
> > I'm going to enclose a copy of the two complaints that I sent the
> Law
> > Society.
> >
> > One complaint regarding the Morecrofts Solicitors firm, and one
> > complaint
> > regarding
> > the EAD solicitors firm.
> >
> > So I'm looking forward to hearing more from you, regarding how I
> should
> > go
> > forward
> > with these complaints.
> >
> > Thanks in advance for the help!
> >
> > Yours sincerely,
> >
> > Erik Ribsskog
> >
> >
> > On 11/8/07, Michael Rimer
> wrote:
> > >
> > > Dear Mr Ribsskog
> > >
> > > Your email has been referred to me as you appear to have had some
> > > difficulties in finding out where to make a complaint about a duty
> > > solicitor who assisted you recently. I am a lawyer in the LSC's
> > head
> > > office legal department.
> > >
> > > I am not clear from your email what it is exactly that you were
> > unhappy
> > > about the duty solicitor who assisted you. Did the duty solicitor
> > see
> > > you at a police station? Or did the duty solicitor see you at the
> > > magistrates' court? If you outlined very briefly the nature of
> your
> > > complaint about the solicitor, i.e., what he did that you thought
> > was
> > > wrong, or what he didn't do that you think he ought to have done,
> > that
> > > would be helpful.
> > >
> > > I am mindful to suggest that you make a complaint to the firm
> > directly.
> > > Usually, a complaint against a solicitor is best made to the
> senior
> > or
> > > managing partner at the solicitor's firm. Otherwise, the solicitor
> > whom
> > > you are unhappy about wont know what it is he has done wrong, in
> > your
> > > view. Depending on the firm's response, the Customer Service
> Team
> > > (whom you originally emailed about this) will be in a better
> position
> > to
> > > say whether your complaint should be referred to the firm's
> account
> > > manager at the Legal Services Commission, or whether it should be
> > dealt
> > > with by the Law Society's Legal Complaint Service.
> > >
> > > Kind regards
> > >
> > > Michael
> > >
> > >
> > >
> > > Michael Rimer
> > > Legal Adviser
> > > Corporate Legal Team
> > > Legal Services Commission
> > > 85 Gray's Inn Road,
> > > London WC1X 8TX
> > >
> > > DX 328 Chancery Lane
> > >
> > > Note: The email may contain confidential legal advice which is
> > likely
> > > to be subject to legal professional privilege and which may be
> > exempt
> > > from disclosure under the Freedom of Information Act. Please
> contact
> > the
> > > author or the Commission's Legal Director to seek authorisation
> > before
> > > disclosing this email outside the Commission."
> > >
> > >
> > >
> > >
> > > >>> "Erik Ribsskog" 06 November 2007 02:25
> >>>
> > > Hi,
> > >
> > > I can't see that I have recieved an answer to this e-mail yet,
> thats
> > > why I'm
> > > trying to send it again.
> > >
> > > Yours sincerely,
> > >
> > > Erik Ribsskog
> > >
> > > ---------- Forwarded message ----------
> > > From: Erik Ribsskog
> > > Date: Oct 19, 2007 4:36 PM
> > > Subject: Re: Your e-mail
> > > To: Legal LSC
> > >
> > >
> > > Hi,
> > >
> > > thank you very much for your answer.
> > >
> > > I will now try to summarise the corespondce I've been having with
> > you
> > > and
> > > Simon Williams from the Legal Complaints Service.
> > >
> > > Simon Williams (The Legal Complaints Service) says that I should
> > > contact the
> > > LSC to complain about
> > > a duty solicitor.
> > >
> > > And you (The LSC) are saying that I should contact The Legal
> > > Complaints
> > > Service to complain about
> > > a duty solicitor.
> > >
> > > So I'm not sure how to conclude this summary.
> > >
> > > Could you please confirm again who I should contact if I want to
> > > formally
> > > complain about poor service
> > > and uprofessional conduct from a law-firm in connection with the
> > duty
> > > solicitors scheme.
> > >
> > > Because Simon Williams from The Legal Complaints Service is
> writing
> > > this in
> > > a letter from 26/9:
> > >
> > > 'Here, a meeting under the duty solicitors programme is unlikely
> to
> > be
> > > something done under a retainer
> > > (that is, a relationship between solicitor and client), as duty
> > > solicitors
> > > are those who provide assistance
> > > to those who are without representation
> > >
> > > [...]
> > >
> > > As you are not a client of EAD, this office is unable to consider
> > your
> > > complaint. I will, therefore, take
> > > steps to close this file'.
> > >
> > > So it's obvious that the Legal Complaints Service aren't looking
> at
> > > complaints against law-firms in
> > > connection to the duty solicitors scheme.
> > >
> > > Williams, write in an e-mail from 2/10:
> > >
> > > ' *Q2: If not, then who is it one are supposed to complain to,
> about
> > > poor
> > > service/unprofessional* *conduct, by law-firms, in connection with
> > the
> > > Dury
> > > Solicitors scheme?*
> > >
> > > I have looked into this matter and would suggest that you refer to
> > > this
> > > website:
> > >
> > >
> >
> http://www.legalservices.gov.uk/aboutus/regions/liverpool_information.asp
>
> >
> > >
> > >
> > > It contains information and contact details of the Merseyside Duty
> > > Solicitors scheme and I hope that you will find it useful.
> > >
> > > I should also note that the Legal Services Commission is an
> > > organisation
> > > wholly separate from the Law Society and, if you have any specific
> > > questions
> > > in relation to the procedures, you should direct them to the LSC,
> > > rather
> > > than our Office.'.
> > >
> > > So he's saying that the LCS should deal with the complaint.
> > >
> > > Is this correct?
> > >
> > > Who could I ask for advice/help regarding this, since I'm being in
> a
> > > way
> > > 'thrown around' here, from one organisation to the
> > > other.
> > >
> > >
> > > Also, you are writing that:
> > >
> > > 'In regards to our customer-helpline, it is more than likely that
> > > there
> > > was a miscommunication or misunderstanding between you and my
> > > colleague
> > > as a list of law firms can be accessed easily through a search on
> > the
> > > CLS Legal Adviser Directory.'.
> > >
> > >
> > > So you are writing that since you have an online directory, then
> it
> > > can't be
> > > something wrong
> > > in regards to your customer-helpline's advice.
> > >
> > > I can't see that it's an excuse for giving wrong advice (giving me
> > the
> > > phone-numbers to law-firms
> > > in Wales), I can't see that this can be excused by you also having
> > an
> > > online
> > > directory.
> > >
> > > What is the point of having a customer-helpline, if one can't
> trust
> > > the
> > > advice?
> > >
> > > Since like you are writing, you also have an online directory, so
> > this
> > > fact
> > > means that any mistakes
> > > the helpline makes, must be misunderstandings.
> > >
> > > I don't see the logic in this.
> > >
> > > I think you must be mistaking.
> > >
> > > Even if you have an online directory, I don't see how this
> explains
> > > mistakes
> > > from your helpline.
> > >
> > > It's not a valid excuse I mean.
> > >
> > > If I go to Tesco and say I got the wrong change back.
> > >
> > > Then Tesco can't say that, of it must be a misunderstanding
> because
> > you
> > > have
> > > paid by debit-card.
> > >
> > > Thats the same reasoning to me.
> > >
> > > So it would be very fine, if you could please confirm that I've
> > > understood
> > > your excuse right.
> > >
> > > Because in that case, I don't think it's a valid excuse, and I
> would
> > > please
> > > like to complain about it.
> > >
> > > I hope that this is alright!
> > >
> > > Thank you very much for your answer again!
> > >
> > > Yours sincerely,
> > >
> > > Erik Ribsskog
> > >
> > >
> > >
> > >
> > > On 10/19/07, Legal LSC wrote:
> > > >
> > > > Our ref: KPL/MISC/07/07/70 (5)
> > > > Date: 19 October 2007
> > > >
> > > >
> > > > Dear Mr Ribbskog,
> > > >
> > > > Thank you for your e-mail on 16 October 2007.
> > > >
> > > > You are always welcome to put forward an informal complaint
> > regarding
> > > a
> > > > duty solicitor's poor service and/or misconduct, in connection
> > with
> > > > the Local Duty Solicitors Scheme, to the Account Manager of our
> > > relevant
> > > > regional office. They will be happy to investigate your
> complaint
> > > and
> > > > will communicate with the duty solicitor involved to clarify the
> > > areas
> > > > of your complaint and endeavor to resolve the issue.
> > > >
> > > > However, it is not within our capacity or powers to enforce any
> > > actions
> > > > upon the relevant duty solicitor in regards to their poor
> service
> > > and/or
> > > > misconduct.
> > > >
> > > > For complaints on the poor service and/or misconduct of any
> > > solicitor
> > > > to be dealt with formally and with enforceable actions, you must
> > > direct
> > > > your complaints to the Law Society's Legal Complaints Service
> > (LCS),
> > > > who are an independent complaints handling body that deals with
> > all
> > > > formal complaints against solicitors. Even though they are part
> of
> > > the
> > > > Law Society, they operate independently.
> > > >
> > > > Further details on the LCS are available at the following
> website:
> > > >
> > > > http://www.legalcomplaints.org.uk/home.page
> > > >
> > > > Both the above options are available to you and it is your
> > decision
> > > on
> > > > where you want to direct your complaint and how it is resolved.
> > > >
> > > > In regards to our customer-helpline, it is more than likely that
> > > there
> > > > was a miscommunication or misunderstanding between you and my
> > > colleague
> > > > as a list of law firms can be accessed easily through a search
> on
> > > the
> > > > CLS Legal Adviser Directory.
> > > >
> > > > I hope the above is of assistance to you.
> > > >
> > > > Yours sincerely
> > > >
> > > >
> > > > Ka Poh Ling
> > > > Central Customer Services Unit
> > > >
> > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
> ***********************************************************************************
> > > > Disclaimer
> > > >
> > > > This email (and any attachment(s)) is private and intended
> solely
> > for
> > > the
> > > > use of the individual or entity to whom they are addressed. Its
> > > > unauthorised use, disclosure, storage or copying is not
> permitted.
> > > If you
> > > > are not the intended recipient please destroy all copies and
> > inform
> > > the
> > > > sender by return e-mail.
> > > >
> > > > Internet e-mail is not a secure medium, as messages can be
> > > intercepted and
> > > > read by someone else. Please bear this in mind when deciding
> > whether
> > > to
> > > > send information by e-mail. Postal addresses for the Legal
> > Services
> > > > Commission are available from
> > > > http://www.legalservices.gov.uk/aboutus/regions/regions.asp
> > > >
> > > > The Legal Services Commission reserves the right to monitor,
> > record
> > > and
> > > > retain any incoming and outgoing emails for security reasons and
> > for
> > > > monitoring internal compliance with the Legal Services
> Commission
> > > policy on
> > > > staff use. Email monitoring and/or blocking software may be
> used
> > and
> > > email
> > > > content may be read. You have a responsibility to ensure laws
> are
> > > not
> > > > broken when writing or forwarding emails and their contents. No
> > > contracts
> > > > can be entered into on our behalf by email.
> > > >
> > > > Any views or opinions expressed are solely those of the author
> and
> > do
> > > not
> > > > necessarily represent those of the Legal Services Commission.
> > > >
> > > > The Legal Services Commission checks all mails and attachments
> for
> > > known
> > > > viruses; however, you are advised that you open any attachments
> at
> > > your own
> > > > risk.
> > > >
> > > >
> > >
> > >
> >
> >
>
> ***********************************************************************************
> > > >
> > >
> > >
> > >
> >
> >
>
> ************************************************************************************
> > > Disclaimer
> > >
> > > This e-mail (and any attachment(s)) is private and intended solely
> > for the
> > > use of the individual or entity to whom they are addressed. Its
> > unauthorised
> > > use, disclosure, storage or copying is not permitted. If you are
> not
> > the
> > > intended recipient please destroy all copies and inform the sender
> by
> > return
> > > e-mail.
> > >
> > > Internet e-mail is not a secure medium, as messages can be
> > intercepted and
> > > read by someone else. Please bear this in mind when deciding
> whether
> > to send
> > > information by e-mail. Postal addresses for the Legal Services
> > Commission
> > > are available from
> > http://www.legalservices.gov.uk/aboutus/regions.asp
> > >
> > > The Legal Services Commission reserves the right to monitor,
> record
> > and
> > > retain any incoming and outgoing e-mails for security reasons and
> > for
> > > monitoring internal compliance with the Legal Services Commission
> > policy on
> > > staff use. E-mail monitoring and/or blocking software may be used
> and
> > e-mail
> > > content may be read. You have a responsibility to ensure laws are
> not
> > broken
> > > when writing or forwarding e-mails and their contents. No
> contracts
> > can be
> > > entered into on our behalf by e-mail.
> > >
> > > Any views or opinions expressed are solely those of the author and
> do
> > not
> > > necessarily represent those of the Legal Services Commission.
> > >
> > > The Legal Services Commission checks all e-mails and attachments
> for
> > known
> > > viruses, however, you are advised that you open any attachments at
> > your own
> > > risk.
> > >
> > >
> >
> >
>
> ************************************************************************************
> > >
> > >
> >
>

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Overhørte på Rimi Bjørndal, (jeg jobbet som butikksjef/leder i ti år, i mange forskjellige butikker), i 2003, at jeg var forfulgt av 'mafian', mm. Har etter dette ikke fått rettighetene mine, i mange saker. Blogger derfor om problemer med å få rettigheter, mm. Mine memoarer, (Min Bok 1-10), kan også finnes på johncons-blogg, (se: 'Etiketter'). Jeg blogger også om slektsforskning, (etter at min danskfødte mormor, som var etter adelige/kongelige, døde i 2009). Har også vært såvidt innom Høyre/Unge Høyre, i sin tid. Har også studert informasjonsbehandling/IT/Computing, (på NHI, HiO IU og University of Sunderland). Har også bakgrunn fra handel og kontor, (grunnkurs, økonomi med markedsføring og data). Er/var også i Heimevernet, (etter at jeg ble overført dit, etter førstegangstjeneste i infanteriet, (og en rep-øvelse i mob-hæren), i forbindelse med omorganiseringer, i Forsvaret, etter den kalde krigen). Blir også utsatt for mye nettmobbing, mm. johncons-blogg, (og mine memoarer og nettbutikk), er kjent fra TV-programmet Tweet4Tweet, i 2012, (selv om jeg måtte klage, for programmet var veldig useriøst/nedlatende, mm.).

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