Jeg sendte en ny e-post til the Energy Ombudsman

Erik Ribsskog <eribsskog@gmail.com>

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Message from Ombudsman Services - Case 688326, Ribsskog

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Erik Ribsskog <eribsskog@gmail.com>	Mon, Jul 11, 2011 at 1:48 PM
To: The Ombudsman <enquiries@os-energy.org> Cc: Matrix.disruption.team@merseyside.police.uk
Hi, that British Gas call me every day, even if I have explained to them, both in writing, and on the phone, a number of times, that I'm on a budget, in co-operation with the CCCS, and can't pay other than token-payments, for the debt I have with them. That's harassment. I've been in the same situation with Scottish Power and E-on, and they just sent it to a debt-company. Yet, British Gas insists on harassing me, and bullying me, by calling me every day, about this debt. (Even if there's nothing I can do about it at the moment, like I've told them on numerous occations). So I also send a copy e-mail to the Police, and want them register this e-mail as a report of an harassment-crime, from British Gas. You can try to pretend that this is a business-decition, but it's not, it's just harassement, I think. I hope you can reconsider your decition after this, and agree on that this is harassment, from British Gas, and that to ring daily pointless phone-calls, isn't really something one can call business decition, but at best poor rutines from British Gas. Yours sincerely, Erik Ribsskog On Mon, Jul 11, 2011 at 11:49 AM, The Ombudsman <enquiries@os-energy.org> wrote: Please find attached a letter from Ombudsman Services: Energy.

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PS.

Her er brevet som fulgte med e-posten fra the Energy Ombudsman:

ADOSe58f

Dette er brev jeg fikk igår, angående strømregning fra E-on

Jeg sendte en e-post til et firma som krever inn gjeld, på vegne av strømfirmaet E-on

Erik Ribsskog <eribsskog@gmail.com>

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Account Ref: B13953119

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Erik Ribsskog <eribsskog@gmail.com>	Thu, Nov 18, 2010 at 10:08 PM
To: general@bcwgroup.com
Hi, I'm refering to your letter from 12/11, and your phone-call, from yesterday, where I promised to send you the income and expenditure-form, that you sent with your letter, back to you, by the end of the day, today. I also attach a document from Sencia, that shows that I'm on Employement Zones, to show that I'm unemployed, (and am only receiving jobseekers-allowance). Hope this is alrigh! Sorry that I had to write over the text a couple of times, on the form! Yours sincerely, Erik Ribsskog 2 attachments img120.jpg 456K sencia.jpg 149K

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PS.

Her er vedleggene:





PS 2.

Her er brevet som Buchanan Clark & Wells sendte:

Jeg fikk et brev i forbindelse med gjelden min til E-on, (min tidligere strømleverandør)

PS.

Da sendte jeg denne e-posten tilbake:

Erik Ribsskog <eribsskog@gmail.com>

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BCW Ref: B13953119 (Letter received today)

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Erik Ribsskog <eribsskog@gmail.com>	Wed, Nov 10, 2010 at 5:29 PM
To: general@bcwgroup.com
Hi, I am un-employed at the moment, on a budget in co-operation with CCCS. I have been adviced by them, (to keep my budget), to prioritise Water, Electricity (I'm now with British Gas), phone and council-tax, after my rent. All other creditors I've been adviced to offer token-payments. So I can start with paying £5 a month, untill I get a job. I can send you an income and expendeture-form, if you want, like I e.g. send to Capital One. I'm sorry that I can't pay this debt any faster at the moment, but I hope my economical situation will improve soon! Yours sincerely, Erik Ribsskog

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Det brevet her fra E-on syntes jeg var litt rart men. Men men. Jeg mener det var de som ringte meg på en helligdag i påsken, eller noe. Hm

Jeg fikk en ny e-post fra E-on her om dagen

Erik Ribsskog <eribsskog@gmail.com>

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Your reply from E.ON

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sysresponse-do-not-reply@eonenergy.com <sysresponse-do-not-reply@eonenergy.com>	Thu, Sep 16, 2010 at 8:48 AM
To: eribsskog@gmail.com
Account number: 012373289370 Dear Mr Ribsskog Thank you for your email received on the 14 September 2010. Although I appreciate your comments that the letter you have received dated the 09 September 2010 suggests that you have not contacted us previously to set up a payment arrangement; I can see that you have been advised on numerous occasions that we will not accept your offer of £5.00 a month. You will therefore continue to receive these letters until such a time that your account has been passed to a third party collection agency. You will then be able to negotiate with the agency and set up a payment arrangement with them. We can not accept your offer of £5.00 a month as it would take a number of years to pay the balance of £530.12. We have offered to spread the balance over 12 months which is above our usual three months we allow to pay back a final account balance and until your account is passed to a collection agency this offer still stands. Please be advised that we will not enter in to any more correspondence regarding this issue. To reiterate; we will not accept your offer of £5.00 a month, follow up letters about the balance will continue until such time the balance has been passed to an external collection agency and we will only accept a payment arrangement over a maximum of 12 months as long as this is set up before the account has been passed to an external collection agency. Kind regards Jordan Rowley Directors' Office If you'd like to email us please visit http://www.eonenergy.com/contact/.  By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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Jeg fikk et nytt brev fra E-on

PS.

Jeg sendte en e-post tilbake til de, (med kopi til CCCS):

Erik Ribsskog <eribsskog@gmail.com>

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Your letter from 9/9/Fwd: Your reply from E.ON

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Erik Ribsskog <eribsskog@gmail.com>	Tue, Sep 14, 2010 at 10:32 PM
To: DirectorofCustomerService@eonenergy.com Cc: contactus@cccs.co.uk
Hi, I'm refering to your letter from 9/9. You write that 'Since you have failed to notify us of any genuine reason for non payment, we can only assume that you do not wish to settle this matter'. This isn't correct. I have many times told you, that I'm unemployed and on a budget, in co-operation, with the CCCS. I don't understand how you can pretend not to understand this. I repeat my offer, (for the fifth time, or something), that I can pay a token payment, of £5 untill I find employment. I think I'm being harrassed, when you ignore what I'm writing to you. Regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Tue, Sep 7, 2010 at 1:19 PM Subject: Fwd: Your reply from E.ON To: DirectorofCustomerService@eonenergy.com Cc: contactus@cccs.co.uk Hi, I also called UDS yesterday, (to inform them, that I sent you the e-mail you mention, on 5/9), and they told me that my file there was deleted/closed. So I was just wondering who I should contact about a payment-arrangement. Or if you could please put this on hold, untill we hear from the Energy Ombudsman. Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: <sysresponse-do-not-reply@eonenergy.com> Date: Tue, Sep 7, 2010 at 10:24 AM Subject: Your reply from E.ON To: eribsskog@gmail.com Account number: 012373289370 Dear Mr Ribsskog Thank you for your email received on the 05 September 2010. I can confirm that Utility Debt Services (UDS) are part of E.ON Energy and work with us in contacting customers who have a balance outstanding on their E.ON account. The Energy Supply Ombudsman have not contacted us about your E.ON account. You will need to speak to them if you would like them to deal with this Until we hear from the Ombudsman, UDS may continue to send you letters asking for you to pay the full outstanding balance of £530.12 and the balance will eventually be passed to an external collection agency for collection. An external collection agency may be able to accept a long repayment term than can be offered by E.ON. I am pleased to hear that you are in contact with CCCS and they are providing assistance. Please make any token payments you can afford to ourselves and these will be credited to your account until such time that the remaining balance has been passed to an external collection agency. Kind regards Jordan Rowley Directors' Office If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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Jeg fikk en ny e-post fra E-on

Erik Ribsskog <eribsskog@gmail.com>

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Your reply from E.ON

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sysresponse-do-not-reply@eonenergy.com <sysresponse-do-not-reply@eonenergy.com>	Tue, Sep 7, 2010 at 3:44 PM
To: eribsskog@gmail.com
Account number:012373289370 Hello and thank you for your email. I can confirm that you may make payment to Eon whilst your account is being dealt with by The Ombudsman. It is better to keep making token payments as cases can take some time to be dealt with. If you have any queries, please contact me on 0115 843 4013. Kind regards Michelle Dudley Customer Service To find out how you could cut your energy use and reduce your bills visit http://www.eonenergy.com/saveplanet You will find: -   Our Interactive House - Step inside our virtual house to save energy and money -   Energy Saving Advice - We're committed to giving you some simple advice that can make a real difference in your home -   Energy Efficiency Products - Reduce your energy usage with our range of energy efficiency products. If you'd like to email us please visit http://www.eonenergy.com/contact/.  By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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Jeg sendte en ny e-post til E-on

Erik Ribsskog <eribsskog@gmail.com>

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Your reply from E.ON

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Erik Ribsskog <eribsskog@gmail.com>	Tue, Sep 7, 2010 at 1:19 PM
To: DirectorofCustomerService@eonenergy.com Cc: contactus@cccs.co.uk
Hi, I also called UDS yesterday, (to inform them, that I sent you the e-mail you mention, on 5/9), and they told me that my file there was deleted/closed. So I was just wondering who I should contact about a payment-arrangement. Or if you could please put this on hold, untill we hear from the Energy Ombudsman. Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: <sysresponse-do-not-reply@eonenergy.com> Date: Tue, Sep 7, 2010 at 10:24 AM Subject: Your reply from E.ON To: eribsskog@gmail.com Account number: 012373289370 Dear Mr Ribsskog Thank you for your email received on the 05 September 2010. I can confirm that Utility Debt Services (UDS) are part of E.ON Energy and work with us in contacting customers who have a balance outstanding on their E.ON account. The Energy Supply Ombudsman have not contacted us about your E.ON account. You will need to speak to them if you would like them to deal with this Until we hear from the Ombudsman, UDS may continue to send you letters asking for you to pay the full outstanding balance of £530.12 and the balance will eventually be passed to an external collection agency for collection. An external collection agency may be able to accept a long repayment term than can be offered by E.ON. I am pleased to hear that you are in contact with CCCS and they are providing assistance. Please make any token payments you can afford to ourselves and these will be credited to your account until such time that the remaining balance has been passed to an external collection agency. Kind regards Jordan Rowley Directors' Office If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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Jeg fikk et brev fra UDS angående gjelden min til E-on

PS.

Jeg sendte en e-post til E-on, (som UDS er en del av):

Erik Ribsskog <eribsskog@gmail.com>

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Letter from UDS, from 30. August/Fwd: Your reply from E.ON

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Erik Ribsskog <eribsskog@gmail.com>	Sun, Sep 5, 2010 at 2:04 PM
To: DirectorofCustomerService@eonenergy.com
Hi, I'm refering to the letter, from your daughter-company UDS, from 30/8, with client ref. no: 012373289370. And your e-mail from 20/7. I haven't heard anything from the Energy Ombudsman. And I haven't got the e-mail address, to UDS, so I hope I can send about this to you, at E-on, since it says on the internet, that you are the same company: http://www.debtquestions.co.uk/debt_forum/viewtopic.php?f=7&t=24105&p=214731 I repeat my offer, that I can pay £5 a month, as a token-payment, untill I find employment. (I'm also waiting on getting my pension from Norway, since I've worked there for 15 years, from I was 18 to I was 34, in 2004. But I don't know exactly, when I'm going these money, since it's with the government in Norway now. But I hope it's soon). In the mean-time, I'm on a shoe-string budget, in co-coperation, with CCCS, and can only afford a small token payment each month, unfortunatly. Hope this is alright! Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: <sysresponse-do-not-reply@eonenergy.com> Date: Tue, Jul 20, 2010 at 4:20 PM Subject: Your reply from E.ON To: eribsskog@gmail.com Account number: 012373289370 Hello Mr Ribsskog and thank you for your emails In your reply to my email which you sent on 12 July 2010 you asked me to let your account go to a debt collection agency as they would be able to agree lower repayments than we can. I also suggested that you contact Consumer Credit Counselling Service concerning your balance of 530.12 and seek their advice about the best action to take. I realise from your later emails that you have now contacted the Energy Ombudsman regarding this matter. Thank you for supplying your case reference number. Our final position with regard to the balance is that we are willing to accept repayment over a twelve month period. This would mean that the monthly payments would be £44.18. I do appreciate your financial situation, however as I explained before this is the maximum term over which we can normally spread the payments on a closed account. Please be assured that every case is dealt with on an individual basis and there are no set guidelines for any given situation. We do not operate on the basis of a single resolution for any particular type of complaint and you can be confident that there is no discrimination over your nationality or any other personal circumstance. As you have already passed the complaint on to the Ombudsman I will keep your complaint open until 17 August 2010 to give them time to contact us. If we have not been contacted by this date then I will close your complaint and normal follow up will continue for any balance on your account. As I advised previously, it is likely that at this stage your account will then be passed on to an agency for collection. Should you need to contact me you can call me on 0115 843 4013 extension 2345. Kind regards Tatyana Spiers Directors' Office To find out how you could cut your energy use and reduce your bills visit http://www.eonenergy.com/saveplanet You will find: - Our Interactive House - Step inside our virtual house to save energy and money - Energy Saving Advice - We're committed to giving you some simple advice that can make a real difference in your home - Energy Efficiency Products - Reduce your energy usage with our range of energy efficiency products. If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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Jeg fikk en e-post fra E-on

Erik Ribsskog <eribsskog@gmail.com>

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Your reply from E.ON

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sysresponse-do-not-reply@eonenergy.com <sysresponse-do-not-reply@eonenergy.com>	Tue, Jul 20, 2010 at 4:20 PM
To: eribsskog@gmail.com
Account number: 012373289370 Hello Mr Ribsskog and thank you for your emails In your reply to my email which you sent on 12 July 2010 you asked me to let your account go to a debt collection agency as they would be able to  agree lower repayments than we can. I also suggested that you contact Consumer Credit Counselling Service concerning your balance of 530.12 and seek their advice about the best action to take. I realise from your later emails that you have now contacted the Energy Ombudsman regarding this matter. Thank you for supplying your case reference number. Our final position with regard to the balance is that we are willing to accept repayment over a twelve month period. This would mean that the monthly payments would be £44.18. I do appreciate your financial situation, however as I explained before this is the maximum term over which we can normally spread the payments on a closed account. Please be assured that every case is dealt with on an individual basis and there are no set guidelines for any given situation. We do not operate on the basis of a single resolution for any particular type of complaint and  you can be confident that there is no discrimination over your nationality or any other personal circumstance. As you have already passed the complaint on to the Ombudsman I will keep your complaint open until 17 August 2010 to give them  time to contact us. If we have not been contacted by this date then I will close your complaint and normal follow up will continue for any balance on your account. As I advised previously, it is likely that at this stage your account will then be passed on to an agency for collection. Should you need to contact me you can call me on 0115 843 4013 extension 2345. Kind regards Tatyana Spiers Directors' Office To find out how you could cut your energy use and reduce your bills visit http://www.eonenergy.com/saveplanet You will find: -   Our Interactive House - Step inside our virtual house to save energy and money -   Energy Saving Advice - We're committed to giving you some simple advice that can make a real difference in your home -   Energy Efficiency Products - Reduce your energy usage with our range of energy efficiency products. If you'd like to email us please visit http://www.eonenergy.com/contact/.  By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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Jeg sendte en ny e-post til E-on

Erik Ribsskog <eribsskog@gmail.com>

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Update/Fwd: To Tatyana Spiers, Directors Office/Fwd: Your reply from E.ON

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Erik Ribsskog <eribsskog@gmail.com>	Fri, Jul 16, 2010 at 10:26 PM
To: DirectorofCustomerService@eonenergy.com
Hi, just another 'update on the update' :) (Sorry that I send a lot of e-mails). I know that in the USA, people get millions of dollars, if they are being messed with, by companies. But I haven't heard about stories like this, from the UK. And the Law Society, only offered me £20 when they had messed with an employement-case I had. So sometimes it seems a bit more like the Soviet than the USA here. When it comes to how people stand in relation to companies. I'm a refugee from Norway, so I'm not that into how this is in the UK. So to just get deleted a debt of £500, seems low to me. When people in the USA, gets millions of dollars, for things companies to wrong against them. But I think it must be a cultural difference, between the USA and the UK here. And in Norway, where I'm from, one never hear that people get millions in compensation, from companies, due to wrong-doing from companies. So I don't know what to expect here. People aren't valued as high here, as in the USA, it seems to me. Just to try to explain a bit more, about why I wrote my last e-mail the way I did. Hope this is alright! Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Fri, Jul 16, 2010 at 10:15 PM Subject: Update/Fwd: To Tatyana Spiers, Directors Office/Fwd: Your reply from E.ON To: DirectorofCustomerService@eonenergy.com Hi, yesterday, I got a letter from UDS, which I called them about, and spoke with Russell there, and explained that I was waiting, for a reply, to the e-mail I sent you, on 12/7, which I'm forwarding with this e-mail. I just wanted to update about that, while I'm writing this e-mail. Today, I got a letter from you at E-on, telling me, that you are still working with my complaint, but that I could send it to the Energy Ombudsman now, since eight weeks had passed, since I had compained to you, like it says in the mentioned letter. So I sent it to the Energy Ombudsman, since they already are involved from before actually. Even if this now maybe seems a bit like a mess. But at least I've leveled with the Energy Ombudsman now, and sent them a scanned copy, of the letter from you, which I received today, (sent by you, on 13/7, from Paur Fairclough, it says at the letter). So I was wondering if we should freeze the payment-plan case. Untill the Energy Ombudsman-case, is seteled. In case I get a compansation from them, or they deside to delete my debt to you. I'm not sure, if I should look at your letter, from 13/7, signed by Paul Fairclough, as a reply to my e-mail to you, from 12/7? So that's why I'm sending this e-mail, to try find out about this. Hope you have the chance to please inform me about this! Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Mon, Jul 12, 2010 at 3:06 PM Subject: To Tatyana Spiers, Directors Office/Fwd: Your reply from E.ON To: DirectorofCustomerService@eonenergy.com Hi, thank you for your e-mail! Please send it to the external debt collection company then, like you write you can do. (Since they are able to agree on deals like the one I can afford to pay, at the moment). If that's alright. The case-number for the Energy Ombudsman case, that I mentioned, in my last e-mail to you, is 575571. Sorry that I forgot to write this number in the last e-mail! Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: <sysresponse-do-not-reply@eonenergy.com> Date: Mon, Jul 12, 2010 at 11:18 AM Subject: Your reply from E.ON To: eribsskog@gmail.com Account number: 012373289370 Hello Mr Ribsskog and thank you for your email. I am sorry that you feel we are harassing you about the balance on your account and that we are being unkind by not agreeing to your proposal of £1.00 per month. I understand that you have similar arrangements with debt companies and so you feel that we should also accept this proposal. Whilst a debt company may be able to agree to this amount I regret that we are not able to do so. We would normally only be able to spread the balance of a final account over a maximum of twelve months, although depending on your circumstances we may occasionally be able to extend this period. I do appreciate that your financial situation is difficult and understand that this situation is distressing for you. You have mentioned that you are dealing with Consumer Credit Counselling Service to help you manage your debt. I recommend that you contact them about your balance of £530.12 and seek their advice about this. There are two main options available to you: one is to pay a larger amount toward your balance which we can accept and the other option would be to let the balance go to an external debt collection agency as they would be able to accept a lower payment than we can. I would expect CCCS to send us an Income/ Expenditure form so that we can understand your financial situation and therefore make an informed decision about the requested payment amount. Any payment that you can make in the meantime will help to reduce your balance. I notice you have mentioned a complaint with the Energy Ombudsman. If you have raised a complaint with them I would be grateful if you would please advise me of your case number so that I can note this on your account. You can contact me on 0115 843 4013 extension 2345 or by email, which I understand you prefer. Kind regards Tatyana Spiers Directors' Office To find out how you could cut your energy use and reduce your bills visit http://www.eonenergy.com/saveplanet You will find: - Our Interactive House - Step inside our virtual house to save energy and money - Energy Saving Advice - We're committed to giving you some simple advice that can make a real difference in your home - Energy Efficiency Products - Reduce your energy usage with our range of energy efficiency products. If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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Jeg fikk et nytt brev fra E-on

Jeg sendte en ny e-post til E-on

Erik Ribsskog <eribsskog@gmail.com>

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To Tatyana Spiers, Directors Office/Fwd: Your reply from E.ON

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Erik Ribsskog <eribsskog@gmail.com>	Mon, Jul 12, 2010 at 3:06 PM
To: DirectorofCustomerService@eonenergy.com
Hi, thank you for your e-mail! Please send it to the external debt collection company then, like you write you can do. (Since they are able to agree on deals like the one I can afford to pay, at the moment). If that's alright. The case-number for the Energy Ombudsman case, that I mentioned, in my last e-mail to you, is 575571. Sorry that I forgot to write this number in the last e-mail! Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: <sysresponse-do-not-reply@eonenergy.com> Date: Mon, Jul 12, 2010 at 11:18 AM Subject: Your reply from E.ON To: eribsskog@gmail.com Account number: 012373289370 Hello Mr Ribsskog and thank you for your email. I am sorry that you feel we are harassing you about the balance on your account and that we are being unkind by not agreeing to your proposal of £1.00 per month. I understand that you have similar arrangements with debt companies and so you feel that we should also accept this proposal. Whilst a debt company may be able to agree to this amount I regret that we are not able to do so. We would normally only be able to spread the balance of a final account over a maximum of twelve months, although depending on your circumstances we may occasionally be able to extend this period. I do appreciate that your financial situation is difficult and understand that this situation is distressing for you. You have mentioned that you are dealing with Consumer Credit Counselling Service to help you manage your debt. I recommend that you contact them about your balance of £530.12 and seek their advice about this. There are two main options available to you: one is to pay a larger amount toward your balance which we can accept and the other option would be to let the balance go to an external debt collection agency as they would be able to accept a lower payment than we can. I would expect CCCS to send us an Income/ Expenditure form so that we can understand your financial situation and therefore make an informed decision about the requested payment amount. Any payment that you can make in the meantime will help to reduce your balance. I notice you have mentioned a complaint with the Energy Ombudsman. If you have raised a complaint with them I would be grateful if you would please advise me of your case number so that I can note this on your account. You can contact me on 0115 843 4013 extension 2345 or by email, which I understand you prefer. Kind regards Tatyana Spiers Directors' Office To find out how you could cut your energy use and reduce your bills visit http://www.eonenergy.com/saveplanet You will find: - Our Interactive House - Step inside our virtual house to save energy and money - Energy Saving Advice - We're committed to giving you some simple advice that can make a real difference in your home - Energy Efficiency Products - Reduce your energy usage with our range of energy efficiency products. If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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Jeg sendte en e-post til E-on, angående noen gamle strømregninger, som jeg skylder dem

Erik Ribsskog <eribsskog@gmail.com>

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Your Formal Demand for Payment, from 27. June 2010 (Account Number: 012373289370).

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Erik Ribsskog <eribsskog@gmail.com>	Tue, Jul 6, 2010 at 12:33 PM
To: DirectorofCustomerService@eonenergy.com
Hi, last week I received your fomal demand of payment. (Even if there is a complaint-case, from me, against you, with the Energy Ombudsman). I called E-on, on Friday, and they advised me to contact UDS, a credit-company that you had sent the debt to. Now I read on the internett, that UDS (Utility Debt Service), are your in-house debt-company. I'm on a budget, in co-operation with the CCCS, (my reference number with the CCCS is 1105539). And it's like a shoe-string budget, so I only have enough for food etc. So all I can offer to pay you, untill I get a new job, (since I'm unemployed), is a token payment, for £1 a month. (Like I also send to debt-companies like DML and CCS). This is all I can afford at the moment, unfortunatly. UDS tells me, that they can't accept this. But I don't understand how they can't accept it, when it's all I can afford to pay. This don't make any sence to me. Why would you spend lots of money, on my debt-case, when I can't afford to pay anything at the moment, anyway? This must be just to be unkind and un-siviliced. So I hope you agree with me, that there isn't any sense in harassing people, in a way like that, and accept my payment-arrangement proposal that's all I can afford to pay, on the budget I'm on, in co-operation with the CCCS. Hope this is alright! Yours Sincerely, Erik Ribsskog

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Jeg sendte en ny e-post til the Energy Ombudsman

Erik Ribsskog <eribsskog@gmail.com>

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Update Case 575571/Fwd: Your reply from E.ON

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Erik Ribsskog <eribsskog@gmail.com>	Tue, May 18, 2010 at 11:33 PM
To: enquiries@energy-ombudsman.org.uk
Hi, this is an update, (in the forwarded e-mail), to the e-mail I sent you on Saturday 15/5. Hope this is alright! Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: <sysresponse-do-not-reply@eonenergy.com> Date: Tue, May 18, 2010 at 10:48 AM Subject: Your reply from E.ON To: eribsskog@gmail.com Account number: 012373289370 Hello Mr Ribsskog and thank you for your email. The letter that you received from Paul Faiurclough dated 12 May 2010 was a standard system generated letter that is sent out to all customers who have had a complaint raised on their account. Kind regards Stephen Ward Directors' Office Do you manage your account online? If not, you're missing out on being able to: - Access your account securely - View your bills online, no more paper bills - Provide your own meter readings - Set up your Direct Debit* - Change your personal details To register to manage your account online, click https://www.eonenergy.com/manageonline * Direct Debit is not available to customers with prepayment meters. If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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Jeg sendte en ny e-post til E-on

Erik Ribsskog <eribsskog@gmail.com>

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To Mr. Paul Fairclouch, Customer Service

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Erik Ribsskog <eribsskog@gmail.com>	Sat, May 15, 2010 at 1:23 AM
To: DirectorofCustomerService@eonenergy.com
Hi, I'm refering to your letter from 12/5, which I reiceived yesterday. You write that you are going to look into my complaint. But what were your earlier e-mails about then? (I sent you a letter on 19/4. And then I got a phone-call from you on 28/4. I got an e-mail from you on 28/4. And on 29/4 and 30/4. Where in your complaints-procedure where these phone-calls and e-mails?). Which of my complaints is it that you are gong to deal with, is it my latest e-mail, from 30/4 or is it eg. the letter from 19/4? Where is this in your complaint-procedure now, would you say? Thank you very much in advance for you update! Best regards, Erik Ribsskog

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Jeg fikk et brev fra E-on om at de har mottatt klagen min. (Men hva var de tidligere henvendelsene deres om da?)

PS.

Her er deres klageprosedyre, som fulgte med:

Jeg sendte en ny e-post til E-on

Erik Ribsskog <eribsskog@gmail.com>

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Your reply from E.ON

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Erik Ribsskog <eribsskog@gmail.com>	Fri, Apr 30, 2010 at 4:22 PM
To: DirectorofCustomerService@eonenergy.com
Hi, well, if you hide your e-mail address on quarterly statements, then I think that's like you're trying to trick the customers, since normally, (I've worked as a Company Researcher), e-mail addresses like these, are on the website, under 'contact'). You got it wrong, with the days for the calls. Your agent called me on Thursday 1/4, and then we agreed she would call me back on Tuesday 13/4. But she called back on Friday 2/4, (Good Friday). This I think is harassment. And you say she called within office hours. But she called outside of _business hours_. Companies aren't meant to call people outside of the business hours, since peoples spare-time is meant to be protected, by the tradition of companies keeping the business-hours. And since 2/4, Good Friday, was a Holiday, in the UK, then there were no business hours on this day. So I was harrassed in two ways with that call: - I was called back 11 days early. - I was called outside of business hours, on a public Holiday. (And your agent seemed sad/uncertain to me, like something was wrong). So I wanted compensation for this harassment. I also wanted a payment-plan for £5 a month, which I think it's strange, if is dealth with seperatly, your college wants me to pay £30 a month, which I can't afford since I'm on a budget. I'm looking forward to receiving your compensation for the harassment, and all my work, I think £500 is a reasonable amount? And I look forward for you to accept my payment-plan, that I mention in this e-mail. Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: <sysresponse-do-not-reply@eonenergy.com> Date: Fri, Apr 30, 2010 at 11:40 AM Subject: Your reply from E.ON To: eribsskog@gmail.com Account number: 012373289370 Dear Mr Ribsskog I am sorry that our email system makes you feel uncomfortable and that you do not feel we use a proper email address. Our offices email address is DirectorofCustomerService@eonenergy.com. This information is provided down the right hand side of the summary page on your quarterly statement. I am disappointed to hear you are now leaving us however I wish you the best of luck with your new supplier. We have received notification from British Gas and they are in the process of transferring you over to them. This transfer is anticipated to be complete around 9 May 2010. I am sorry to hear you were not happy with the calls you received from our agent Andrea on Good Friday and the Tuesday which followed. She did not call you outside of office hours, as we are open normal working hours on bank holidays along with Saturdays. I have listened to the calls to ensure she was not upset and I can assure you she was not sad or nearly crying on her phone call, nor did she intend to sound like that. I would howver like to thank you for your concern. It was agreed on the phone call you had with her on 30 March 2010 that she would call you back on the following Friday. It was then agreed on Friday, she would call you again on Tuesday to discuss the payment of your account further. I am sorry for any confusion caused during these phone calls. My colleague Danielle Gobbett has emailed you in response to your previous query about your payment plan. She has logged a complaint on your account and will continue to deal with this through to resolution. If you wish to view our complaint procedures please click on the link below: www.eonenergy.com/About-Us/About-us-Codes-of-practice.htm Kind regards Joanne Grummett Directors' Office To find out how you could cut your energy use and reduce your bills visit http://www.eonenergy.com/saveplanet You will find: - Our Interactive House - Step inside our virtual house to save energy and money - Energy Saving Advice - We're committed to giving you some simple advice that can make a real difference in your home - Energy Efficiency Products - Reduce your energy usage with our range of energy efficiency products. If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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Jeg sendte en ny e-post til E-on

Erik Ribsskog <eribsskog@gmail.com>

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Update/Fwd: Your reply from E.ON

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Erik Ribsskog <eribsskog@gmail.com>	Thu, Apr 29, 2010 at 4:41 PM
To: sysresponse-do-not-reply@eonenergy.com
Hi, so what I want you to, is to investigate, why your agent was sad, and called me on Good Friday, (more than one week early), and inform me of your findings. (Why do you call me out of the business-hours etc?). Also, I want a £5 a month payment-plan, until I find a job, since I'm on a budget, in co-operation with CCCP, (since this is all I can afford unfortunately, since I'm unemployed). (I do not want to stay with your company, that issue isn't up for discussion, that I have already decided on, to switch to British Gas, regardless of the payment-plan, but I want you to investigate why I wasn't offered a sensible payment-plan. Why was your agent acting like this? She must have been under presure, or something to threat me bad, it seems to me, she was almost crying). Hope this is alright! Yours sincerley, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Thu, Apr 29, 2010 at 4:28 PM Subject: Re: Your reply from E.ON To: sysresponse-do-not-reply@eonenergy.com Hi, yes the payment-plan would be ok. But I think my relations with your company, were distroyed by your agent. So I think it's going to be complaited to sort this, while I'm still a customer with you. Becuase, I think there's something wrong with your agent. Why would she call me, on the next day, when we agreed tuesday next week. I thought she sounded sad, as well. What was wrong? Also, I've worked as a Company Researcher, and I think companies who don't let customers use a proper e-mail address, to e-mail them. I think that's a sign, that something isn't right. So I feel a bit uncomfortable, with staying with E-on. So I just want to exhaust your complaint-procedure, and send it to the Enery Ombudsman. So please inform me of your compaint-procedure. Best regards, Erik Ribsskog On Thu, Apr 29, 2010 at 11:09 AM, <sysresponse-do-not-reply@eonenergy.com> wrote: Account number: 012373289370 Hello Mr Ribsskog and thank you for your email. I am sorry you were unhappy with my response and that you feel I have not taken your complaint seriously. I certainly do not think that the poor service you had received from the agent was down to lack of training and agree it was unacceptable how you were made to feel. The service your received from the agent was not at all sympathetic to your circumstances and your requests could have been considered or other options offered. When we deal with complaints against agents, we contact the agents manager and advise of the complaint and provide full details. The manage would then review your account and the agent would be given feedback and training if we thought it could help them improve their Customer Service Skills. They would also be made aware of your comments and if needed a capability would be set and reviewed at regular intervals between the manager and the agent. The offer of paying £70 per month, is if you were to stay with Eon and this amount would for the time being cover your future energy used and help pay towards the debt. I also advised that I would review this again and try to lower your payments if I could do so. I have also offered much cheaper prices which would be of benefit to you. I am not asking that you pay £30 plus £70, the £30 plus per month would be if you left Eon, as I had offered to spread your final balance over 12 months as I understood you could not pay the amount owing in full. I would ask that you advise me, what you would like me to do to resolve your complaint as I would like you to receive a satisfactory resolution. If you would like to discuss this by phone then, please call me on 0115 843 4013 ext 2063. Kind regards Danielle Gobbett Directors' Office To find out how you could cut your energy use and reduce your bills visit http://www.eonenergy.com/saveplanet You will find: - Our Interactive House - Step inside our virtual house to save energy and money - Energy Saving Advice - We're committed to giving you some simple advice that can make a real difference in your home - Energy Efficiency Products - Reduce your energy usage with our range of energy efficiency products. If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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PS.

Jeg måtte sende den e-posten på nytt med E-on's webmail-system:

Erik Ribsskog <eribsskog@gmail.com>

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Your Query with E.ON

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Domestic Internet Team (Retail) <HomeQueries@eonenergy.com>	Thu, Apr 29, 2010 at 4:45 PM
To: eribsskog@gmail.com
Dear customer Thanks for your email. We'll answer your query within five working days*. Do you manage your account online? If not, you're missing out on being able to:        - access your account securely        - view your bills online, no more paper bills        - provide your own meter readings        - set up your Direct Debit**        - change your personal details        - if you're in the process of transferring your energy supply to us,               check the progress of your transfer anytime, and provide your               opening meter readings just by logging in. To register to manage your account online, click https://www.eonenergy.com/Register There's no need to reply to this email. Kind regards Scott Walker Customer Service * More information about what we do if a customer is not satisfied with any part of our service can be found at http://www.eonenergy.com/eoncopcomplaints ** Direct Debit is not available to customers with prepayment meters. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

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