Erik Ribsskog
<eribsskog@gmail.com>
Third update/Fwd: New update/Fwd: Update/Fwd: Telephone Interview Confirmation - Wednesday at 10.30am
Erik Ribsskog
<eribsskog@gmail.com>
Wed, Oct 30, 2013 at 2:56 PM
To:
"Dulay, Ravinder" <RavinderDulay@computerpeople.co.uk>
And while I remember it.
I read on Pilkingtons website yesterday that they're owned by a Japanese company now, like Clarie confirmed.
(Since you asked me to think up some questions).
I read on Pilkingtons website yesterday that they're owned by a Japanese company now, like Clarie confirmed.
(Since you asked me to think up some questions).
And I also asked if it was right, that they have a factory in Elverum, (in Norway).
(That's a special place for me.
I've been in that town on conscription-service, for a year, in the Norwegian army-base Terningmoen, in Elverum, by the way).
Then Claire said something I thought was a bit strange.
She said they almost never called from Elverum or Oslo.
But almost only from Denmark and Sweden.
Is this really right, that it's almost only Danish and Swedish calls?
Best regards,
Erik Ribsskog
Hi again,
sorry if I'm sending to many e-mails!
I think you told me, (as I remember it), on the phone, one or two days ago.
That the job was script-days.
But in the telephone-interview today, Claire said that the job wasn't scripd-based, when I said I was used with following scripts from Arvato.
So what you said made me look a bit dum, in the interview, I think.
Also, Anja, (from Denmark), asked me if I knew how to translate a text from English to Danish or Swedish.
Has this been mentioned by you, (or the job-descripton), that it's a lot of translation-work involved here, I was wondering.
Also, I mentioned to you, that I rate my Norwegian as 5, my English as 4, my Swedish as 3.5 and my Danish as 2.5.
Written Danish is quite similar to written Norwegian.
But oral Danish is quite different, since Danes try to copy the French, and speak in an 'unclear' way, I've read somewhere, (perhaps due to snobbish-ness or something).
Something like this.
(Not meant dis-respectfully towards Danes, but just to try to explain.
So that part of the interview would have been easier for me with a Norwegian or Swedish interviewer, (like I had a Swedish interviewer at Arvato, Katarina Murie, who is American and Swedish).
Also, the line was very poor, the first time they called.
So it wasn't like when you called me.
It was like they didn't call me from a landline, the first time they called, I'd say.
But then they called me from a different line, a couple of minutes later, and then the line was much better, (like I told Claire Walker, when she called, the second time).
Thanks again for contacting me about this opertunity, and have a fine day!
Best regards,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Oct 30, 2013 at 11:38 AM
Subject: New update/Fwd: Update/Fwd: Telephone Interview Confirmation - Wednesday at 10.30am
To: "Dulay, Ravinder" <RavinderDulay@computerpeople.
Hi again,
also Claires voice changed at the end, like she was crying or something.
I hope I didn't say anything wrong.
Best regards,
Erik Ribsskog
I hope I didn't say anything wrong.
Best regards,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Oct 30, 2013 at 11:27 AM
Subject: Update/Fwd: Telephone Interview Confirmation - Wednesday at 10.30am
To: "Dulay, Ravinder" <RavinderDulay@computerpeople.
Hi again,
in the phone-call I asked Claire what the dress-code was.
And she said: 'A top and trousers'.
But isn't a top something women wear?
At Arvato is was a defined dress-code one had to follow, (men had to wear a business-shirt and trousers), so I only wondered if Pilkington had a defined dress-code.
And she said: 'A top and trousers'.
But isn't a top something women wear?
At Arvato is was a defined dress-code one had to follow, (men had to wear a business-shirt and trousers), so I only wondered if Pilkington had a defined dress-code.
(Since I'm from Norway, and in Norway we don't always have dress-codes, I have to ask about that, here in the UK).
Also I couldn't find the exact address, on the website.
So I'd need that if I'm supposed to go on an interview.
And I could buy a weekly bus-pass, if I get the job.
But there are many different ways to travel from my address to St. Helens, and I haven't been to St. Helens before, (even if I know which bus that goes there).
But theres also the train, (but it would perhaps be more expensive to go by both train and bus).
So I need a bit time to find the fastest travel-route, I think.
And I would have to take the bus there, (because I'm on unemployment-benefit), before I get the first salary-payment, I think.
Just something more I thought about.
Best regards,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Wed, Oct 30, 2013 at 11:00 AM
Subject: Fwd: Telephone Interview Confirmation - Wednesday at 10.30am
To: "Dulay, Ravinder" <RavinderDulay@computerpeople.
Hi Ravinder,
I've had the call from Claire at Pilkington now.
It went ok I hope.
Claire was going to contact you later today she said.
So I hope she thought it went well in the interview as well.
It went ok I hope.
Claire was going to contact you later today she said.
So I hope she thought it went well in the interview as well.
I send you this e-mail since we agreed yesterday that I was going to send you an e-mail today, after speaking with Pilkington.
Best regards,
Erik Ribsskog
---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Oct 28, 2013 at 4:25 PM
Subject: Re: Telephone Interview Confirmation - Wednesday at 10.30am
To: "Dulay, Ravinder" <RavinderDulay@computerpeople.
Hi,
thank you for your e-mail!
I'll read up more about the company tomorrow, and read the job specification again and be sure my mobile is turned on.
I read a bit about Pilkington on the internet now.
And it seems they sell glass-products.
But the job is to do with customer-support, within IT.
Is it people working for Pilkington in Scandinavia that are going to be calling?
I can ask about this in the interview as well, I guess.
And I'm going to read through this e-mail again tomorrow, to check that I haven't forgotten something, regarding preparing for the interview.
Thanks again for the e-mail!
Best regards,
Erik Ribsskog
Hi Erik,
As we discussed, I have great pleasure in confirming your telephone interview with Pilkington
(NSG)for the post that we have discussed, congratulations! I confirm your rate at £12 per hour. The details of your interview are listed below:
Date:
Wednesday 30th October @ 10.30pm
Interviewers:
Claire Walker (Front Desk Team Leader)+ Anja (Scandinavian Service-Desk Analyst)
Claire will be calling you on you mobile: +44 775 759 3021
Please ensure you that you are able to take to call in a quiet place and that your phone battery is fully charged.
IMPORTANT:
·
Please see below for the job specification again for you to review. The time before the interview is opportunity to ‘brush up’on any skills mentioned.
·
Furthermore, please review the company website:http://www.pilkington.com/
·
If you have any queries on directions please get in touch with me ASAP, likewise if you have a major problemaffecting your attendance to the interview please let us know.
Interview Format:
· -
The interview will last approximately 15-20 minutes
· -
Claire will add colour to the role
· -
Questions around job specific skills, and your customer service experience
- A - Anja will test your Scandinavian language skills by having an informal conversation with you; party Danish,
Swedish and Norwegian.
Interview Preparation:
·
Please ensure you read through the job specification thoroughly - have an example for each competency
·
Have at least 5 questions prepared to show the interviewers your interest in the role and company. For example, what you’ll be doing on aday to day basis, what’s made the last person successful in the
role.
End by asking “what reservations do you have” – this is your chance to correct any concerns that the client may have.
Job Specification
Multilingual Service
Desk Analyst (Scandinavian languages)My client is a highly successful market leading, international organisation based Merseyside. They are looking to recruit a Multilingual Service Desk Analyst (Scandinavian languages) on a 6 month rolling contract basis; the rate being offered is competitive.
They are a very friendly Team with 7 Analysts and work in an open office of 16 (sharing the space with
the second line support Analysts). Full training will be provided over 2-3 weeks and the successful candidate will then shadow our DK/NO/SE and UK Analysts before going live.You will be expected to record all call details in an online system whilst taking the call. The Service Desk Analyst duties would include:-
- First line customer contact for all IT related problems/enquires/service requests.
- Recording all problems in the Service Centre online call logging system.
- Troubleshooting, prioritisation, resolution and /or assignment of problems.
- Progress chasing, maintaining incident records and reports.
Experience and Skills Required
You need:
- to speak English fluently, and Danish, Norwegian and Swedish to business level
- good communication skills with particular emphasis on the use of the telephone.
- excellent customer service skills good
- be able to commute to
St Helens for set shifts of 07:00-15:30 or 08:00-16:30 (not put off by the journey/shift pattern/idea of working bank holidays)- be capable of remaining calm and polite in pressurised situations.
- be capable of delivering a professional service whilst dealing with all levels of staff and management in demanding circumstances in a busy environment.
- be familiar with an office environment
- ideally be proficient knowledge of Microsoft operating systems such as Windows XP, 2000, and the MS
Office suite to a support level would be preferred - however this is not essential.This is an excellent opportunity for a multi-lingual candidate to work in the IT industry. Training will be given to enable you to resolve up to a level of approximately 40% of all incidents taken.
Please can you reply to this email to confirm your receipt? Once again congratulations
on the opportunity, in the meantime if I obtain any further information I will let you know.
Kind regards,
Rav
Ravinder Kaur Dulay
BSc (Hons)
Infrastructure and Service Management
5th
Floor| Livery Place |35Livery Street |Birmingham | B3 2PB
Mobile +44 (0) 7841668895
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