johncons

lørdag 24. mai 2014

Jeg sendte en e-post til London Stock Exchange

Erik Ribsskog

Complaint about Tesco/Fwd: Update/Fwd: TES4298701NI: Re your recent enquiry

Erik Ribsskog

Sat, May 24, 2014 at 4:37 AM

To: realtimedata@lseg.com

Hi,

Tesco doesn't want to send me an organisation-map.

(Their customer-service confuse me, since they have two different customer-service-departments, it seems.

For some unclear reason.

So I would have wanted to see an organisation-map, (to know how to escalate.

But Tesco doesn't want to send me any such organisation-map, it seems.

Can I complain about this to the stock-exchange, I was wondering.

Thanks in advance for any help!

Best regards,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Oct 14, 2013 at 6:57 PM
Subject: Update/Fwd: TES4298701NI: Re your recent enquiry
To: Tesco Customer Service <customer.service@tesco.co.uk>

Hi,

I've thought more about this now.

I wondered if you could please send about this to the area-manager, for this store, (Tesco Metro Walton Liverpool).

Best regards,

Erik Ribsskog

---------- Forwarded message ----------
From: Erik Ribsskog <eribsskog@gmail.com>
Date: Mon, Oct 14, 2013 at 3:27 PM
Subject: Re: TES4298701NI: Re your recent enquiry
To: Tesco Customer Service <customer.service@tesco.co.uk>

Hi,

ok, so Colin has his own surveys, on his own initiative?

Aren't surveys like this usually initiated by the head-office?

Also, I have both sister and a steph-sister.

So I know that a blouse is a shirt, with buttons on the wrong side.

But this woman was wearing a big, white jacket like a doctor or something.

I don't think you should listed to much to your store-manager Colin.

I have complained about him on your Facebook-group recently for having three different types of baskets instead of one.

I also think staff who work doing surveys should have id-signs.

I've worked as a store manager in Norway, and there we had mystery shoppers, and not this.

This seems very odd to me now.

This 'doctor-jacket-woman' was also standing under a sign for Tesco Bank.

And she was holding a tablet like Tesco now has started selling, (and have big adverts for, outside the stores).

So it seemed at first she was selling the tablets.

Then that she sold bank-solutions.

Then she explained it was a survey.

So this was very confusing, I think.

This is one in a row of many complaints about this store, (Tesco Metro Liverpool Walton).

I think someone at your head-quarter should have a look at them collected.

Erik Ribsskog

On Mon, Oct 14, 2013 at 11:58 AM, <customer.service@tesco.co.uk> wrote:

Dear Erik

Thank you for replying to me.

I have spoken to Colin the store manager who has assured me this was a survey to collate information on the store.

The person was wearing a white blouse and had a tablet and she wasn’t wearing ID as this was just for how the store is performing.

Colin has advised me this was not Candid Camera and just a survey for the store.

If I can be of any further assistance, please do not hesitate to contact me.

Kind regards

James Elliot
Tesco Customer Service

.................. Original Message ..................

To: customer.service@tesco.co.uk
From: eribsskog@gmail.com
Received: 08/10/2013

Subject: Re: TES4298701NI: Re your recent enquiry

Hi,

she said it was 'Tescos'.

Shouldn't she have said 'Tesco Walton' then?

And why no uniform or ID?

A poster on the wall advertised for Tesco Banking.

And the tablet looked like the one Tesco sells.

And the womans white jacket looked like something a doctor would have worn.

I this this incident was odd.

Are you sure this wasn't some kind of candid camera?

Could you escalate to your line-manager for a second opinion, please?

Best regards,

Erik Ribsskog

On Tue, Oct 8, 2013 at 5:09 PM, <customer.service@tesco.co.uk> wrote:

> **
> Dear Erik
>
> Thank you for contacting us.
>
> My name is James; I am the Customer Service Manager responsible for
> responding to your email.This would have been a survey carried out by the
> store and they would be looking for customers input into how they feel the
> store is performing.
>
> If I can be of any further assistance, please do not hesitate to contact
> me.
>
> Kind regards
>
> James Elliot
> Tesco Customer Service
>
> [image: Tesco Logo]
>
> .................. Original Message ..................
>
> To: customer.service@tesco.co.uk
> From: eribsskog@gmail.com
> Received: 07/10/2013
>
>
> Subject: Update/Fwd: Update/Fwd: Email to the Chief Executive's Office
>
> Hi,
>
> today I was stopped by a woman with a tablet-PC right where you displayed
> you tablet-PC's last week.
>
> She had no form of id, just said her company was 'Tescos'.
>
> No uniform but a white coat, like a doctor?
>
> She asked me all kinds of questions about Tesco and Tesco Walton.
>
> Was this some 'candid camera'-stuff or was this something from Tesco?
>
> Erik Ribsskog
>
>
> ---------- Forwarded message ----------
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Mon, Jul 29, 2013 at 1:05 PM
> Subject: Update/Fwd: Email to the Chief Executive's Office
> To: ceo.customerservice@tesco.co.uk
>
>
> Hi again,
>
> and do you have an organisation-map.
>
> Because I wonder what is this CEO customer service really?
>
> Because you also have an e-mail address which is called: customer.service@
> Tesco.co.uk.
>
> So I think it's a bit many departments with you that deal with
> custommer-service.
>
> So I would have please wanted an organisation map.
>
> So that I could understand how your customer-service is organised.
>
> (And supposed to work).
>
> Best regards,
>
> Erik Ribsskog
>
>
> ---------- Forwarded message ----------
> From: Erik Ribsskog <eribsskog@gmail.com>
> Date: Mon, Jul 29, 2013 at 12:49 PM
> Subject: Re: Email to the Chief Executive's Office
> To: ceo.customerservice@tesco.co.uk
>
>
> Hi,
>
> and how do you explain that Tesco wants to have many different types of
> baskets with the same volume that doesn't mix/stock?
>
> Also, it's not the first time I've complained about the Sun Sip-cola being
> sold out.
>
> I think it's better if your office serves as a buffer, between me and the
> Tesco Walton-employees, if that's alright.
>
> I would have liked to asked your line-manager if that's alright.
>
> And I would have wanted him/her to explain about the 'basket-case'.
>
> Thanks in advance for the help with this.
>
> Erik Ribsskog
>
>
> On Mon, Jul 29, 2013 at 11:59 AM, <ceo.customerservice@tesco.co.uk> wrote:
>
> > **
> > **
> > Dear Mr Ribsskog
> >
> > Thank you for your patience while this matter has been investigated.
> >
> > It was disappointing to learn that our Walton store did not have the
> items
> > you wanted in stock during your visit on the 23rd July, I am sorry for
> the
> > inconvenience caused.
> >
> > I have raised with matter with Colin Richardson, the Walton Store
> Manager,
> > he has asked me to pass on his apologies to you. Colin has advised that
> the
> > items are now back in stock and that he would be happy to meet with you
> in
> > store to discuss any concerns you may have. He has also advised that he
> > would like to give you a couple of bottles as a way to apologise for this
> > matter arising.
> >
> > I have reviewed the previous correspondence you have had with this office
> > and I can confirm that our position is unchanged with regard to our
> > baskets. I am sorry that you will be disappointed with my response.
> >
> > Thank you for taking the time to contact the Chief Executive's Office. If
> > you have any further queries please don't hesitate to get back in touch.
> >
> >
> > Kind regards
> >
> > David Upstone
> > Customer Service Executive
> >
> > [image: Tesco Logo]
> >
> > .................. Original Message ..................
> >
> > To: ceo.customerservice@tesco.co.uk
> > From: eribsskog@gmail.com
> > Received: 26/07/2013
> >
> >
> > Subject: Re: Email to the Chief Executive's Office
> >
> >
> > Ok,
> >
> > I've sent you a lot of complaints earlier, you see.
> >
> > And I started sending them to this e-mail address, a couple of years
> ago, I
> > think.
> >
> > So now I send all the Tesco-complaints to this e-mail-address.
> >
> > Tesco Walton and Tesco Superstore Liverpool One also have a problem I
> > wanted to complain about, by the way.
> >
> > And that's the baskets.
> >
> > Tesco Walton now have three different types of baskets.
> >
> > One type which is made of dark blue plastic.
> >
> > One type which is made of a bit less dark blue plastic.
> >
> > And a type which is made of metal.
> >
> > And these three basket-types doesn't stock with the other basket-types.
> >
> > So it's a bit chaotic in the check-out-area, with the baskets.
> >
> > Since they don't stock.
> >
> > If I put a dark blue basket on top of a less dark blue.
> >
> > Then the dark blue basket doesn't fit, in the less dark blue.
> >
> > Even if they are about the same size, in litres, (it looks like to me).
> >
> > Also the metal ones are about the same size in litres, (like it looks to
> > me).
> >
> > I think it's odd that a big organisation like Tesco isn't stream-lined.
> >
> > I have to focus on the baskets when I shop at Tesco Walton.
> >
> > It's like you have to be an expert on Tesco-baskets to shop there, I'd
> say.
> >
> > It's like you want to bully the custommers from Sainsbury and Asda who
> want
> > to try Tesco for a change.
> >
> > Then you aren't going to get many new customers, perhaps.
> >
> > If this isn't something you do to make people use the trolleys then.
> >
> > Because I've worked in a grocery-chain named Rimi, in Norway.
> >
> > And they were a bit sceptical with having baskets, in the shops.
> >
> > They only wanted trolleys, (for the customers).
> >
> > Since customers with trolleys usually buy more, than if they use a
> basket,
> > to put their groceries in.
> >
> > But three types of baskets.
> >
> > Which doesn't stock.
> >
> > I think this is how a shop in the third world would have done it.
> >
> > Why aren't you more stream-lined, (and 'Western'), I'm wondering.
> >
> > And it's almost the same at Tesco Liverpool One.
> >
> > Except that I haven't seen the metal-baskets there.
> >
> > But they have two types of blue baskets, (with the same volume), that
> > doesn't mix, when one stock them.
> >
> > And that's odd for a new shop like that.
> >
> > Liverpool One has only been around for two or three years.
> >
> > And this is also a Super-store.
> >
> > So then it looks like to me that Tesco has problems when they want to
> have
> > a 'chaos-system', like this, with the shopping-baskets.
> >
> > (I've studied Information Management and have gone to commerce-school and
> > have worked as a retail-manager.
> >
> > We learned at commerce-school that 'the custommer is always right'.
> >
> > But I don't think Tesco agrees with this, when I see many different types
> > of baskets, that doesn't stock, in your shops.
> >
> > Then I wonder if the whole Tesco-chain has lost a bit control, to be
> > honest.
> >
> > Erik Ribsskog
> >
> >
> > On Fri, Jul 26, 2013 at 4:36 PM, <ceo.customerservice@tesco.co.uk>
> wrote:
> >
> > > **
> >
> > > Our Ref 15143479
> > >
> > > Dear Mr Ribsskog
> > >
> > > Thank you for your email addressed to our Chief Executive, to which I
> > have
> > > been asked to respond. Please accept my apologies for the delay in
> doing
> > > so.
> > >
> > > I am currently looking into your concerns and I will be in touch as
> soon
> > > as I have a response.
> > >
> > > Thank you for your patience in the meantime.
> > >
> > > Kind regards
> > >
> > > David Upstone
> > > Customer Service Executive
> > >
> > > [image: Tesco Logo]
> > >
> > > .................. Original Message ..................
> > >
> > > To: ceo.customerservice@tesco.co.uk
> > > From: eribsskog@gmail.com
> > > Received: 23/07/2013
> > >
> > >
> > > Subject: Complaint about Tesco Walton
> > >
> > > Hi,
> > >
> > > in this shop both brands of your budget-colas, (in two-litre bottles),
> > were
> > > sold out today.
> > >
> > > Both Sun Sip and your own brand.
> > >
> > > And also two types of budget orange juice was sold out.
> > >
> > > The one in plastic-botles and the one in cartoon.
> > >
> > > Regards,
> > >
> > > Erik Ribsskog
> > > ------------------------------
> >
> > > This is a confidential email. Tesco may monitor and record all emails.
> > The
> > > views expressed in this email are those of the sender and not Tesco.
> > >
> > > Tesco Stores Limited
> > > Company Number: 519500
> > > Registered in England
> > > Registered Office: Tesco House, Delamare Road, Cheshunt, Hertfordshire
> > EN8
> > > 9SL
> > > VAT Registration Number: GB 220 4302 31
> > >
> >
>

Mer fra YouTube

Mer fra Facebook

PS.

Her er mer om dette:

Samtale startet i dag
01:35

Erik Ribsskog

Hallå Terje Bakken,
husker du meg fra skoleåret 1988/89, i Drammen?
Du hadde pønkersveis, og kjente min søster Pia og hennes venninne Cecilie Hyde.
Du kjente også min stesøster Christell.
Da jeg bodde hos farmora mi Ågot, (fra mai til august 1989, fordi at min far solgte leiligheten min), så ble jeg en dag litt lei av Pia og Cecilie Hyde, (jeg ville ha litt privatliv, må jeg vel nesten si. Disse var ihvertfall på grensen til å være litt svette/klamme, vil jeg si, hos bestemor Ågot, på Sand der).
Og da bestemte jeg meg for å dra til Marienlyst-badet, siden jeg liksom var en egen person, og ikke i en gjeng, med søstera mi og Cecilie Hyde.
Og da jeg kom fram til Marienlyst-badet.
Så traff jeg både deg, (som jeg kjente gjennom Pia og Cecilie, siden du vel var i Lyche/Depeche-gjengen, som jeg noen ganger møtte, siden jeg gikk på skole i Drammen, og min søster Pia var liksom byvanker, i Drammen, det samme skoleåret, og jeg møtte henne på skoleveien min, må jeg kalle Gågata, i Drammen).
Og jeg møtte også Christell.
Du ville henge med meg og Christell.
Men jeg syntes ikke det virka som at Christell ville henge sammen med deg, (og jeg hadde også fått litt nok av Cecilie og Pia, og du var jo deres bekjente, jeg husker jeg lurte på om de hadde ringt deg, og bedt deg stalke meg på Marienlyst-badet, eller noe sånt).
Så jeg bare ble med bort til Christell, (som så meg, da jeg dukka opp der vel), der hvor hu lå, og solte seg toppløs, i nærheten av noen andre som hu kjente muligens, (selv om hu prata mest med meg vel).
Det ble kanskje litt harry, men Christell er liksom stesøstera mi da, og hu var vel sammen med Iver tror jeg, på den her tida.
Og jeg var litt lei av Pia og Cecilie og Depeche/Lyche-gjengen, da.
Jeg var jo ikke i de gjengene.
Jeg var jo der, fordi at søstera mi Pia var der, og da var det naturlig å si hei, når Pia var i Drammen, syntes jeg.
(Siden vi bodde på Berger, liksom.
Og jeg traff jo ofte Pia i Gågata, på vei hjem fra Gjerde).
Cecilie Hyde sa at du en gang hadde hatt med deg dynamitt, på ungdomsdiskoteket Skyline, i Drammen.
Stemmer det?
Da jeg jobba som butikksjef osv., i Rimi, så var det en gang en kunde, på Rimi Bjørndal, som sa at noen hadde funnet dynamitt, i kjelleren, under butikken, (eller noe lignende, i en parkerings-etasje, vel).
Så det er mye rart.
Da jeg gikk på Sande videregående, (hvor jeg gikk skoleårene 1986/87 og 1987/88), så var det en gang, (hvis jeg husker det riktig), at Heidi Uglum sa det, at hu hadde sett en pønker, i Drammen, som hadde klipt håret, og så hadde han bare gjort om frisyren, fra sånn som frisøren hadde klippet han.
Var det deg eller?
Det var vel bare en pønker, i Drammen, på slutten av 80-tallet, vel.
Du var også veldig god i programmering, sa Hyde, en gang.
Du og Hyde sin venninne Stian, (fra Drammen og Lyche/Depeche-gjengen), skulle begge begynne på Gjerde, året etter at jeg gikk der.
Dette fortalte jeg dere.
For jeg hadde hørt det av Hyde.
Og jeg var på Bragernes Torg, når begge dere var der.
Ble det sånn at dere begynte der?
Jeg har bodd i Oslo, og andre steder enn Drammen, siden 1989.
Hva kom det av at Gjerde ble lagt ned, liksom.
Bare lurte.
Jeg har prøvd å skrive til min 'svoger', (Pia sin ekskjæreste og din kamerat), Thor Espen.
Men han har vel ikke svart, (sånn som jeg husker det, ihvertfall).
Og også til Kenneth Ek, vel.
Men han har vel heller ikke svart.
Men men.
Pia, (og dere andre i Lyche/Depeche-gjengen), sine nazist-venner Kjetil og Noah, de husker jeg ikke etternavnene på.
Og og skrive til noen nazister, det gidder jeg ikke.
(Selv om søstera mi Pia ufarliggjorde dem, og sa at jentene på Skyline syntes at nynazisten Kjetil var så søt, eller noe sånt).
Men men, bare tenkte tilfeldigvis tilbake på Drammens-tida.
På forhånd takk for eventuelt svar!
Mvh.
Erik Ribsskog
01:58

Erik Ribsskog

Hei,
jeg mente ikke venninne Stian.
Jeg mente bekjente Stian.
Pia hadde flere fester hos meg, i Leirfaret.
Og jeg hadde tatt buss og tog til Oslo, (noen ganger når jeg kjeda meg), og hadde kjøpt en magnet-pyntegjenstand, med mange jernkuler, på en buitkk, på Oslo City, før russetida vel.
Og Stian hadde visst rappa den største kula, sa Hyde, en gang, (på en fest vel).
Men jeg har jo sett filmer, hvor kuler har trillet ut av skjørt og ned trapper.
(Uten at jeg husker hvilken film det var).
Så jeg vet ikke hvor den kula har vært nå, (for å si det sånn).
Så å be om å få den tilbake, det vet jeg ikke helt om er noe vits.
Jeg mista uansett cirka halvparten av tingene mine, fra Leirfaret, da faren min solgte leiligheten, og flytta, i fylla, (sammen med Erik Thorhallsson).
Selv om Pia vel en gang fant karakterboka mi, fra ungdomsskolen.
Så jeg lurer på om dem bare har stua bort de tingene et sted.
Og så sier de til meg, at de ikke vet hvor de er.
Hva vet jeg.
Bare noe jeg tenkte på.
Mvh.
Erik Ribsskog