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Erik Ribsskog

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StepChange Debt Charity

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Erik Ribsskog	Sat, May 31, 2014 at 11:47 PM
To: Q&A Cc: United Utilities
Hi, thanks for the reply! I'm going to wait untill I hear from United Utilities, about if I can get the lowest tarif, before I decide what to do next. So it could be that I contact you again, when I hear back from United Utilities. Thanks for the reply anyway! Regards, Erik Ribsskog On Fri, May 30, 2014 at 11:58 AM, Q&A <contactus@stepchange.org> wrote: > Hi Eric > > Thanks for sending us a copy of this correspondence. > > It looks as though United Utilities have a number of ways in which they can help you manage your bills. Switching to a cheaper tariff would definitely help and I would definitely look further into any grants that they offer towards the arrears. > > We would encourage you to try to budget so that you can cover your ongoing usage for your utility bills. We would recommend paying the £1 token payment towards the arrears rather than the whole bill. This will stop you falling further behind with payments. > > Please keep in touch with us and let us know if we can be of further assistance. > > > Lucy > Web Helpline Advisor > > > > > > Follow us on Twitter > http://twitter.com/moneyaware > > Like us on Facebook > http://www.facebook.com/moneyaware > > Read the MoneyAware blog > http://moneyaware.co.uk > >  -----Original Message----- > From: Erik Ribsskog [mailto:eribsskog@gmail.com] > Sent: 30 May 2014 01:21 > To: United Utilities > Cc: Q&A > Subject: To: Sarah Williams, Customer Relations. Your ref: CAS14-0035+4051-SW > > Hi, > > I'm refering to your letter of 28/5, which I received today, (Thursday). > > If I could do one thing at a time, then I think I would like to please apply for a support tariff. > > (Since you don't want me to pay token-payments any longer). > > I hope that's alright, and that I can get the tariff that cost the least, (£117), if I'm eligable for it, since I don't have that much money, on my budget, for this cost, unfortunately. > > Hope this is alright! > > Yours sincerely, > > Erik Ribsskog > > PS. > > I attach a scanned copy of the letter, and send a copy e-mail to Stepchange, since I've earlier updated them about the case. > > This message may contain confidential information and is intended for the addressee only. > If you have received this information in error, please return it to us and delete it > from your computer. > Although StepChange Debt Charity operates anti-virus programmes, it does not accept > responsibility for any damage whatsoever that is caused by viruses being passed. > As emails are not a secure method of communication StepChange Debt Charity does not > accept legal responsibility for the contents of this message. > Foundation for Credit Counselling, trading as StepChange Debt Charity, > Wade House, Merrion Centre, Leeds LS2 8NG. Company No. 2757055, Charity No. 1016630. > Authorised and regulated by the Financial Conduct Authority.