Hi, 
 
to do with this mortage, that I'm trying to get, on my property, in Norway. 
 
I was at Barclays in Walton, on Monday. 
 
They told me to go to Barclays in Bootle or Lord Street, to speak with 
a mortage-advisor. 
 
So I went to Barclays Bootle, on Tuesday. 
 
There I got to speak with Paula Farrell. 
 
(About an apointment with a mortage-advisor). 
 
But I wanted to complain a bit here. 
 
I explained in the meeting, that I was there a bit late, because I 
couldn't find the branch, at first. 
 
(They have a big shopping-centre there). 
 
And then Farrell said: 'Were tucked away at the front'. 
 
I thought she was being sarcastic. 
 
And then she told me to tell someone that I went to the meeting with 
the mortage-advisor next week. 
 
What's that supposed to mean? 
 
Was it a threat or something? 
 
Why would I need to tell someone I was going to a meeting at the bank. 
 
This I wanted to complain about, since this could seem like a threat, I think. 
 
Also she asked about my new mobile-number twice. 
 
Which I thought was to many times. 
 
Also I went back there today, (Thursday), regarding an overdraft. 
 
Then Farrell wasn't there. 
 
But an unshaven blond man, sat there, and asked me what I wondered about. 
 
I explained that I had given Farrell the wrong answer about my 
Barclays-account, on Tuesday. 
 
Because when I wondered about an overdraft. 
 
(Since the Jobcentre are messing with me, so that I almost starve to death). 
 
Then I answered it wasn't a student-account. 
 
(Because I wondered if I could have an overdraft for graduates, that 
I've read about, some time ago. 
 
Since I've now gotten my degree, from Norway, in 2009). 
 
I told the blond man, that my Barclays-account was initially a student-account. 
 
(But that the meeting with Farrell was mostly about the mortage. 
 
So I managed to remember wrong, about the Barclays account). 
 
I had also brought with me, the business-card, of the Barclays staff, 
in Sunderland, (Neville J. Anderson), that I spoke with, about a 
bank-account, in 2004, when I studied, at the University of 
Sunderland. 
 
(Since I've had that card in my wallet, since then, by chance, I think 
one have to say). 
 
And then the clerk said there was no way I could have an overdraft. 
 
I think that's strange, that I can't have an overdraft, for graduates, 
when I've now gotten my Høgskolekandidat-degree, from Oslo University 
College, (in IT). 
 
And also, why don't their staff shave, I was wondering. 
 
That's strange in custommer-facing-role, I'd say. 
 
When I served my conscription-service, in the Norwegian Army, in 1992/93. 
 
We were told we eighter had to have no beard or a full beard. 
 
Nothing inbetween was considered 'kosher', (as I remember it). 
 
I guess working in a bank, as an advisor like that, could be compared 
with representing a country's army. 
 
At least I thought it was a bit strange, that the Barclays-staff have 
a three day beard, like we call it, in Norway. 
 
(Like Richard Gere, in Pretty Woman, I guess). 
 
Farrell also asked me if I had any days I couldn't have the meeting. 
 
And then she asked me if Friday was ok. 
 
And then she changed it to Friday next week. 
 
And then she didn't answer when I wanted to have the meeting later than 10 AM. 
 
So I wanted to complain about that Barclay Bootle aren't good at 
custommer-service. 
 
Thanks in advance for any help with this! 
 
Yours sincerely, 
 
Erik Ribsskog 
 
 
---------- Forwarded message ---------- 
From: Erik Ribsskog <eribsskog@gmail.com> 
Date: Wed, Jul 2, 2014 at 4:45 PM 
Subject: Complaint/Fwd: Property in Norway 
To: Customer.Relations@rbs.co.uk 
Cc: complaint.info@financial-ombudsman.org.uk 
 
 
Hi, 
 
I was a bit in a hurry at the library yesterday, so I didn't notice 
that you called me 'Sir/Madam'. 
 
It's an insult that you call me Madam I think. 
 
This I wanted to complain about. 
 
Weren't RBS supposed to be sold to Santander. 
 
When is this sale going to happen, I was wondering. 
 
The sooner the better, I hope. 
 
Erik Ribsskog 
 
 
---------- Forwarded message ---------- 
From: Erik Ribsskog <eribsskog@gmail.com> 
Date: Tue, 1 Jul 2014 15:56:32 +0100 
Subject: Re: Property in Norway 
To: ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> 
Cc: "complaint.info" <complaint.info@financial-ombudsman.org.uk> 
 
Hi, 
 
ok, which UK bank would be able to give me a loan on a propery in Norway then? 
 
Are there other British banks who are more international? 
 
Regards, 
 
Erik Ribsskog 
 
 
On 7/1/14, ~ RBS Customer Relations <Customer.Relations@rbs.co.uk> wrote: 
> Dear Sir/Madam, 
> 
> Thank you for your e-mail. 
> 
> At the outset, I would like to apologise for any inconvenience this 
> matter may have caused you. 
> 
> Unfortunately, we will not be able to provide a mortgage for a property 
> outside the UK. 
> 
> For opening a graduate account you will need to visit any RBS branch to 
> discuss the eligibility. 
> 
> Regards 
> Imran khan 
> 
> 
> -----Original Message----- 
> From: Erik Ribsskog [mailto:eribsskog@gmail.com] 
> Sent: 27 June 2014 12:12 
> To: ~ RBS Customer Relations 
> Subject: Property in Norway 
> 
> Hi, 
> 
> I own part of a property in Norway. 
> 
> (My father inherited this, (from his bachelor-uncles, after two of them 
> had died), in 2005, but didn't want to own it, for some reason, and gave 
> half of his share on to me). 
> 
> My third bachelor-uncle, (Idar Sandersen), still lives there. 
> 
> But he is more than 90 years old. 
> 
> I want to sell it, but perhaps it's better to wait, untill my granduncle 
> dies. 
> 
> I've asked my earlier Norwegian banks, (from when I lived in Norway, 
> that is DNB and Nordea), if they could loan me some money, on this 
> property. 
> 
> But they have not given me any loans, for some strange reason. 
> 
> Because this property is in a place, (Hurum), where properties like 
> this, are in demand, (since it's close to the sea/fjord, etc.), it 
> seams. 
> 
> I'm not sure if you at RBS are used to dealing with properties in 
> Norway, so I've waited many years, with contacting you, about this. 
> 
> But I guess my share of this property could easily be worth *** 
> 
> And at the same time, I have problems with the Jobcentre. 
> 
> They stop my allowance, 'all the time'. 
> 
> (And they also take me to court, acusing me of haveing written dirty 
> e-mails to their staff. 
> 
> I rather want to live on the money for this propety I own, than having 
> to deal with the Jobcentre any longer. 
> 
> If that's possible). 
> 
> Can I please get a loan, on this property. 
> 
> And then I can pay it back, after Idar Sandersen dies. 
> 
> Since I almost starve to death, every year, (or so), due to problems 
> with the Jobcentre. 
> 
> I've also gotten my degree, in 2009, from Oslo University College. 
> 
> Could I please have a bank-account, for graduates, with an overdraft, 
> (for graduates), I was wondering. 
> 
> Best regards, 
> 
> Erik Ribsskog 
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