Jeg sendte en ny e-post til the Energy Ombudsman

Erik Ribsskog <eribsskog@gmail.com>

---

Complaint/Fwd: Reminder/Fwd: Problems with Payment-card/Fwd: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376

---

Erik Ribsskog <eribsskog@gmail.com>	Fri, Nov 25, 2011 at 1:28 PM
To: The Ombudsman <enquiries@energy-ombudsman.org.uk> Cc: TAYLORG@unhcr.org
Hi, I wanted to complain about that United Utilities have poor customer-support, and don't reply to e-mails. Regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Fri, Nov 25, 2011 at 1:21 PM Subject: Reminder/Fwd: Problems with Payment-card/Fwd: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376 To: Customer.Services@uuplc.co.uk Hi, I still haven't got my new card in the post. I live in a hostell, where I only get the post around once a week. So I wondered if you could please update me about this, on e-mail, since today is a payment-date, for the token-payments. So since I haven't recieved a new payment-card, (like the local 'immigrant-shop' here, Londis, said I needed, since they are the only ones who accept that card), I send this e-mail. Hope you can reply this time. Regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Wed, Nov 9, 2011 at 3:31 PM Subject: Problems with Payment-card/Fwd: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376 To: Customer.Services@uuplc.co.uk Hi, I went to my local shop, (Londis in Ashbrooke), the other day, to pay the token-payment. But they told me that the magnet-strip on the card didn't work. Could you please send me new card? Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Tue, Oct 18, 2011 at 4:15 PM Subject: Regarding token-payments/Fwd: Customer Account Number: 409 563 4376 To: Customer.Services@uuplc.co.uk Hi, I've been adviced by the CCCS, to pay token-payment, to my creditors, before I get a new job. I've set the token-payment amount, to £5 a month. But now I've reviewed my budget, and I have so many token-payments now, and I live at a hostell, where I have to pay £73 a month, so I have to reset the amount on the token-payments to £1 a month now unfortunately, from next month. So I'm going to pay you £1 a month, from next month. This e-mail I send insted of a token-payment, for this month. Hope this is alright! Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Thu, Sep 1, 2011 at 1:13 PM Subject: Customer Account Number: 409 563 4376 To: Customer.Services@uuplc.co.uk Hi, I just wanted to inform you about that I moved from my old address, in 5 Leather Lane, Liverpool, L2 2AE, on 17/8. I'm currently un-employed and on a budget with the CCCS, so I was wondering if it's ok that I pay you token-payments, each month, since I have arrears with you, untill I get a new job. (I pay the other companies I owe money £5 a month, untill I find a new job). Hope this is alright! Yours sincerely, Erik Ribsskog

---

Jeg fikk en ny regning fra British Gas, (som jeg i mellomtiden har klaget på til the Energy Ombudsman)

PS.

Her er mer om dette:

http://johncons-mirror.blogspot.com/2011/08/jeg-sendte-en-ny-e-post-til-energy.html

Jeg sendte en ny e-post til the Energy Ombudsman

Erik Ribsskog <eribsskog@gmail.com>

---

Update/Fwd: To the Energy Ombudsman

---

Erik Ribsskog <eribsskog@gmail.com>	Fri, Aug 12, 2011 at 12:52 PM
To: enquiries@os-energy.org
Hi, my point is, I've gone to business-school, and know it's inpolite to call, when I send e-mails/letters. This must be because they don't dear to put in writing, what they say on the phone, I think. So this with all the phone-calls is harassment, I think. They let a lot of young un-educated people, perhaps, just bully the customers. You shouldn't let them away with being in-polite, by saying this is business. Business-life is meant to follow the norms in society. So I think you are out of sync, with the rest of society, when you permit this. We don't have the New World Order already, do we, if I'm allowed to ask? Thanks in advance for any help! Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Fri, Aug 12, 2011 at 12:34 PM Subject: To the Energy Ombudsman To: Phso Enquiries <phso.enquiries@ombudsman.org.uk> Hi, I've had to disconect my phone now, since British Gas calls me all the time. (6 or 7 times today, I think). They mostly don't say anything, but they sometimes say they're calling from British Gas. I wanted to report them for harassment again. (Since I've told them in e-mails, that I want the correspondance in writing, since then one can have the over-view later, about what has been said. But I'm just being ignored). Please don't give me the lesson again, that this is some business-stuff, from British Gas. This is just harassment and bullying, I think. You always let the electricity-companies get away when I complain abot PIC_2240.JPG 1292K

---

PS.

Her er vedlegget:

Jeg sendte en klage til Ofgem

Erik Ribsskog <eribsskog@gmail.com>

---

Complaint about the Energy Ombudsman/Fwd: Message from Ombudsman Services - Case 688326, Ribsskog

---

Erik Ribsskog <eribsskog@gmail.com>	Thu, Jul 28, 2011 at 12:34 AM
To: consumeraffairs@ofgem.gov.uk
Hi, I wanted to please complain about that the Energy Ombudsman don't want to investigate harassment from British Gas, for some obscure reason. Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: The Ombudsman <enquiries@os-energy.org> Date: Mon, Jul 25, 2011 at 11:32 AM Subject: Message from Ombudsman Services - Case 688326, Ribsskog To: "Eribsskog@gmail.com" <Eribsskog@gmail.com> Please find attached a letter from Ombudsman Services: Energy. ADOS95ba.pdf 129K

---

PS.

Her er brevet fra the Energy Ombudsman, som jeg videresendte:

ADOS95ba

Jeg sendte en ny e-post til the Energy Ombudsman

Erik Ribsskog <eribsskog@gmail.com>

---

Message from Ombudsman Services - Case 688326, Ribsskog

---

Erik Ribsskog <eribsskog@gmail.com>	Mon, Jul 11, 2011 at 1:48 PM
To: The Ombudsman <enquiries@os-energy.org> Cc: Matrix.disruption.team@merseyside.police.uk
Hi, that British Gas call me every day, even if I have explained to them, both in writing, and on the phone, a number of times, that I'm on a budget, in co-operation with the CCCS, and can't pay other than token-payments, for the debt I have with them. That's harassment. I've been in the same situation with Scottish Power and E-on, and they just sent it to a debt-company. Yet, British Gas insists on harassing me, and bullying me, by calling me every day, about this debt. (Even if there's nothing I can do about it at the moment, like I've told them on numerous occations). So I also send a copy e-mail to the Police, and want them register this e-mail as a report of an harassment-crime, from British Gas. You can try to pretend that this is a business-decition, but it's not, it's just harassement, I think. I hope you can reconsider your decition after this, and agree on that this is harassment, from British Gas, and that to ring daily pointless phone-calls, isn't really something one can call business decition, but at best poor rutines from British Gas. Yours sincerely, Erik Ribsskog On Mon, Jul 11, 2011 at 11:49 AM, The Ombudsman <enquiries@os-energy.org> wrote: Please find attached a letter from Ombudsman Services: Energy.

---

PS.

Her er brevet som fulgte med e-posten fra the Energy Ombudsman:

ADOSe58f

Jeg sendte en oppdatering til the Energy Ombudsman

Erik Ribsskog <eribsskog@gmail.com>

---

Update/Fwd: Your reply from British Gas (KMM4754069V19062L0KM)

---

Erik Ribsskog <eribsskog@gmail.com>	Thu, Jun 30, 2011 at 4:19 PM
To: The Ombudsman <enquiries@energy-ombudsman.org.uk>
---------- Forwarded message ---------- From: British Gas Customer Service <customer.service@contactus.britishgas.co.uk> Date: Thu, Jun 30, 2011 at 9:13 AM Subject: Your reply from British Gas (KMM4754069V19062L0KM) To: Erik Ribsskog <eribsskog@gmail.com> Dear Ribsskog Thank you for your email about the outstanding balance on your electricity account. I'm sorry you've had to contact us again about this. I can see that you've spoken to British Gas on a number of occasions to let us know you're not able to pay the balance in full and you've offered to pay £5.00 per month. You've also contacted the Consumer Credit Counselling Service (CCCS) and the Energy Ombudsman. Just to let you know, you will continue to receive contact from British Gas whilst the balance remains outstanding and no payment arrangement is set up on your account. I'm very sorry for any inconvenience this may cause. You may like to contact the British Gas Energy Trust Fund to see whether you'd qualify for a payment towards the outstanding balance. They can be contacted on 01733 421 060 Monday to Friday 9am until 5pm. Please get back in touch with me by 14 July 2011 to let me know you’re satisfied your enquiry has been resolved or if you have any further queries. If I don’t hear from you I’ll close your enquiry on the above date. If you would like to review our complaint handling procedure please visit our website or reply to my email and I’ll arrange to send a copy free of charge through the post. Thank you for contacting British Gas. We're listening, so tell us what you think - if you've got a moment please complete my survey to let me know how I've done. Kind regards Janine Binns Customer Service Advisor britishgas.co.uk - Looking after your world We've delivered on our promise and responded to your enquiry within 24 hours. Your enquiry ref: 2040360 You have called me about ten times about this, (today was your last call). Every time I tell you the same. Now lately I'm trying to communicate to you, that this is now with the Energy Ombudsman. And that I take it from there. Please stop harassing me with your e-mails and phone-calls. Why on earth do you need to be told the same 20 times? This must be systematical harassment from you, (which is a crime), I think. Your Electricity Customer Reference Number: 850038470223 -------------------------------------------------------------------------------- The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

---

Jeg sendte en ny e-post til British Gas

Erik Ribsskog <eribsskog@gmail.com>

---

FINAL NOTICE for your overdue electricity bill of 682.24

---

Erik Ribsskog <eribsskog@gmail.com>	Thu, Jun 30, 2011 at 12:17 AM
To: customer.service@contactus.britishgas.co.uk Cc: The Ombudsman <enquiries@energy-ombudsman.org.uk> Bcc: Matrix.disruption.team@merseyside.police.uk
You have called me about ten times about this, (today was your last call). Every time I tell you the same. Now lately I'm trying to communicate to you, that this is now with the Energy Ombudsman. And that I take it from there. Please stop harassing me with your e-mails and phone-calls. Why on earth do you need to be told the same 20 times? This must be systematical harassment from you, (which is a crime), I think. Erik Ribsskog ---------- Forwarded message ---------- From: <NewSupply@britishgas.co.uk> Date: Wed, Jun 29, 2011 at 11:31 PM Subject: FINAL NOTICE for your overdue electricity bill of 682.24 To: eribsskog@gmail.com Please call us today Dear Mr Ribsskog We need to remind you to pay your final electricity bill at FLAT 3, L2 2AE for £682.24, which is overdue. This email is about: paying your final bill Your Customer Reference Number: 8500 3847 0223 Electricity supplied at: FLAT 3 L2 2AE How to pay There are a number of easy ways to pay: You can go online and pay by credit or debit card. Call 0800 107 1458* with your Customer Reference Number to hand and details of your debit or credit card. Use your phone or internet bank to make a payment to account number 71584685, sort code 40-05-30, quoting your Customer Reference Number. Post a cheque made payable to British Gas to British Gas, Payment Area 55, Camberley, GU95 1AB. Write your name and Customer Reference Number on the back of the cheque. Take your bill and cash payment with you and pay at any PayPoint outlet or Post Office with a payment terminal. What happens if you don’t pay us? Like many other companies, we share information with credit reference agencies. Late payment of your bills can therefore affect your ability to obtain credit in future from other credit providers and affect the terms on which credit is offered, such as the interest rates you pay. You may also have to pay extra recovery charges and legal fees. Trouble paying? If you are having difficulty paying for any reason please call us now for free on 0800 107 1458* and one of our Customer Service Advisors will talk you through all the different payment schemes we can offer. If you have paid your bill in the last five working days it may be that we are still processing your payment. You might want to check your account to see if your payment has cleared. But if you have not paid your bill, please do so immediately or call us on 0800 107 1458*. Yours sincerely Peter Metcalf Head of Operations Do you have a question, complaint or do you want to sing our praises? Send us an email at anytime, day or night. We will answer you within 24 hours. You can also view the frequently asked questions to find your answer. If you prefer calling, here is a list of our phone numbers. Lines are open 8am-8pm on weekdays and 8am-6pm on Saturday. *Calls are free from a BT Calling Plan. Mobile and other providers' charges may vary. This email was sent to eribsskog@gmail.com. If you have any questions please contact us. View our terms and conditions. Centrica Plc Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. Registered no. 3033654. Email reference : CMN/DCL/RM12/GUAR/EML

---

Jeg sendte en klage til the Energy Ombudsman

Erik Ribsskog <eribsskog@gmail.com>

---

Complaint about British Gas/Fwd: Your reply from British Gas (KMM4670213V13728L0KM)

---

Erik Ribsskog <eribsskog@gmail.com>	Thu, Jun 23, 2011 at 3:50 PM
To: enquiries@os-energy.org
Hi, this is an update to the British Gas e-mail-copy, which I sent you yesterday. British Gas want's to discuss the same on the phone, a lot of times, even if I've explained my position to them clearly in e-mails. I don't understand, what can the point of this be? This must be just to harass the custommers. Yesterday they called me twice about the same case, it doesn't seem that they have any control on the cases, but just call people randomly and ignores what they write in their correspondence and tell on the phone. So I wanted to please complain about this harassment/bullying. Thanks in advance for any help! Yours sincerely, Erik Ribsskog ---------- Forwarded message ---------- From: British Gas Customer Service <customer.service@contactus.britishgas.co.uk> Date: Thu, Jun 23, 2011 at 10:00 AM Subject: Your reply from British Gas (KMM4670213V13728L0KM) To: Erik Ribsskog <eribsskog@gmail.com> Dear Mr Ribsskog Thank you for your enquiry sent yesterday. I'm sorry you feel we're harassing you. I understand from your email that you would like to pay £5.00 monthly by a payment scheme. I’m sorry your proposal is not acceptable as it would not be enough to cover your outstanding balance within a reasonable timescale. The outstanding balance on your account is £682.24. In order to assist you to clear the balance on the account please contact our Debt Team on 0800 048 0404*. Please contact them as soon as possible to avoid any reminders and further debt charge being applied to your account. I’ve addressed the issues you have raised and have now closed this query for you, if you have any future enquiries please reply back to me and I’ll be happy to help. If you would like to review our Complaint Handling Procedure please visit our website or alternatively, reply to my email and I will arrange to send you a copy free of charge through the post. Thank you for contacting British Gas. Kind regards Angela Hirst Customer Service Advisor britishgas.co.uk - Looking after your world We've delivered on our promise and responded to your enquiry within 24 hours. Your enquiry ref: 1888187 today I've already gotten two calls from British Gas, about this. You've called me around five times, about this. And I don't have any money other than the money on my budget, like I've explained to you, I'm on a budget in co-operation with the CCCS. And I can only afford to offer you a token-payment, of £5, untill I find a new job. I think that you call me 5-10 times about the same thing, is harassment. I want to complain about this. Your Electricity Customer Reference Number:850038470223 -------------------------------------------------------------------------------- The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

---

Jeg sendte en klage til British Gas

Erik Ribsskog <eribsskog@gmail.com>

---

Complaint/Fwd: Your reply from Britsh Gas. (KMM4468462V45041L0KM)

---

Erik Ribsskog <eribsskog@gmail.com>	Wed, Jun 22, 2011 at 1:50 PM
To: customer.service@contactus.britishgas.co.uk Cc: contactus@cccs.co.uk Bcc: enquiries@os-energy.org
Hi, today I've already gotten two calls from British Gas, about this. You've called me around five times, about this. And I don't have any money other than the money on my budget, like I've explained to you, I'm on a budget in co-operation with the CCCS. And I can only afford to offer you a token-payment, of £5, untill I find a new job. I think that you call me 5-10 times about the same thing, is harassment. I want to complain about this. Why can't you deal with this in writing? It must be just to harass people, I think. I send a copy e-mail to the CCCS and the Energy Ombudsman about this harassment. Erik Ribsskog ---------- Forwarded message ---------- From: British Gas Customer Service <customer.service@contactus.britishgas.co.uk> Date: Wed, Jun 8, 2011 at 3:58 PM Subject: Your reply from Britsh Gas. (KMM4468462V45041L0KM) To: Erik Ribsskog <eribsskog@gmail.com> Dear Mr Ribsskog Thank you for your email about your electricity bill payments. I see that your electricity account has an overdue balance of £682.24. I appreciate your willingness to clear this overdue balance. I'm sorry, I'm unable to set-up a monthly payment plan of £5.00 for you. For discussing more on it, please call us on 0800 048 0404* and we'll be happy to arrange suitable payment plan for you. Please contact us should you need any help in the future and thank you for contacting British Gas. We're listening, so tell us what you think - if you've got a moment please complete my survey to let me know how I've done. Regards Rahil Shaikh Customer Service Advisor britishgas.co.uk - Looking after your world We've delivered on our promise and responded to your enquiry within 24 hours. *Calls free from BT Calling Plan. Mobile and other providers' charges may vary. We're open weekdays 8am - 8pm and Saturdays 8am - 6pm. Your enquiry ref:1888187 Hi thank you for your e-mail! I have already been speaking with your phone-team, about this, but without getting this resolved. I'm trying to find a job and I have some property in Norway, which I'm trying to sell So I'll get the money soon, I reackon In the mean-time, I can offer to pay £5 a month, (like I e.g. pay to Scottish Power) Hope this is alright! Best regards Erik Ribsskog Your Electricity Customer Reference Number: 850038470223 -------------------------------------------------------------------------------- The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales). The views expressed in this email are not necessarily the views of Centrica plc, and the company, its directors, officers or employees make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary. A Centrica business British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England No 3141243. Centrica plc Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD Registered in England and Wales No 3033654

---

Det brevet her fra E-on syntes jeg var litt rart men. Men men. Jeg mener det var de som ringte meg på en helligdag i påsken, eller noe. Hm

Jeg fikk et brev fra UDS angående gjelden min til E-on

PS.

Jeg sendte en e-post til E-on, (som UDS er en del av):

Erik Ribsskog <eribsskog@gmail.com>

---

Letter from UDS, from 30. August/Fwd: Your reply from E.ON

---

Erik Ribsskog <eribsskog@gmail.com>	Sun, Sep 5, 2010 at 2:04 PM
To: DirectorofCustomerService@eonenergy.com
Hi, I'm refering to the letter, from your daughter-company UDS, from 30/8, with client ref. no: 012373289370. And your e-mail from 20/7. I haven't heard anything from the Energy Ombudsman. And I haven't got the e-mail address, to UDS, so I hope I can send about this to you, at E-on, since it says on the internet, that you are the same company: http://www.debtquestions.co.uk/debt_forum/viewtopic.php?f=7&t=24105&p=214731 I repeat my offer, that I can pay £5 a month, as a token-payment, untill I find employment. (I'm also waiting on getting my pension from Norway, since I've worked there for 15 years, from I was 18 to I was 34, in 2004. But I don't know exactly, when I'm going these money, since it's with the government in Norway now. But I hope it's soon). In the mean-time, I'm on a shoe-string budget, in co-coperation, with CCCS, and can only afford a small token payment each month, unfortunatly. Hope this is alright! Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: <sysresponse-do-not-reply@eonenergy.com> Date: Tue, Jul 20, 2010 at 4:20 PM Subject: Your reply from E.ON To: eribsskog@gmail.com Account number: 012373289370 Hello Mr Ribsskog and thank you for your emails In your reply to my email which you sent on 12 July 2010 you asked me to let your account go to a debt collection agency as they would be able to agree lower repayments than we can. I also suggested that you contact Consumer Credit Counselling Service concerning your balance of 530.12 and seek their advice about the best action to take. I realise from your later emails that you have now contacted the Energy Ombudsman regarding this matter. Thank you for supplying your case reference number. Our final position with regard to the balance is that we are willing to accept repayment over a twelve month period. This would mean that the monthly payments would be £44.18. I do appreciate your financial situation, however as I explained before this is the maximum term over which we can normally spread the payments on a closed account. Please be assured that every case is dealt with on an individual basis and there are no set guidelines for any given situation. We do not operate on the basis of a single resolution for any particular type of complaint and you can be confident that there is no discrimination over your nationality or any other personal circumstance. As you have already passed the complaint on to the Ombudsman I will keep your complaint open until 17 August 2010 to give them time to contact us. If we have not been contacted by this date then I will close your complaint and normal follow up will continue for any balance on your account. As I advised previously, it is likely that at this stage your account will then be passed on to an agency for collection. Should you need to contact me you can call me on 0115 843 4013 extension 2345. Kind regards Tatyana Spiers Directors' Office To find out how you could cut your energy use and reduce your bills visit http://www.eonenergy.com/saveplanet You will find: - Our Interactive House - Step inside our virtual house to save energy and money - Energy Saving Advice - We're committed to giving you some simple advice that can make a real difference in your home - Energy Efficiency Products - Reduce your energy usage with our range of energy efficiency products. If you'd like to email us please visit http://www.eonenergy.com/contact/. By emailing us through our website we can guarantee your information remains secure. Thanks. ___________________________ Disclaimer Notice ______________________ This message and any attachments are confidential and should only be read by those to whom they are addressed. If you are not the intended recipient, please contact us, delete the message from your computer and destroy any copies. Any distribution or copying without our prior permission is prohibited. Internet communications are not always secure and therefore E.ON does not accept legal responsibility for this message. The recipient is responsible for verifying its authenticity before acting on the contents. Any views or opinions presented are solely those of the author and do not necessarily represent those of E.ON. Registered addresses: E.ON UK Plc, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 2366970 E.ON Energy Limited, Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England and Wales No. 3407430 Telephone +44 (0) 2476 192000 Fax +44 (0) 2476 42 5432

---

Jeg sendte en ny e-post til the Energy Ombudsman og Politiet i Drammen

Erik Ribsskog <eribsskog@gmail.com>

---

To the Chief Ombudsman Lewis Shand Smith/Fwd: To the superior of Tara Forshaw: Update regarding case 575571

---

Erik Ribsskog <eribsskog@gmail.com>	Thu, Aug 5, 2010 at 11:35 AM
To: enquiries@energy-ombudsman.org.uk Cc: post.sondre.buskerud@politiet.no
Hi, I called the Energy Ombudsman now, and asked for your e-mail address. But I was told you didn't have personal e-mail addresses, but that I should explain that the e-mail was for you, in the subject-line. My last e-mail to you, was to 'the superior of Tara Forshaw'. But I got an e-mail back yesterday, from Tara Forshaw's collegue Pauline Bahia. So I think you have a problem with the way you handle e-mails and with your organisation. Therefor I send about this to you, the Chief Ombudsman, since then I know who I deal with, (which I think now isn't clear). I have complained about E-On, since they have harrased me. - They called me on Good Friday, a public holiday. - They broke an agreement, and called me back a week earlier than agreed. Your representatives calls this 'commercial decitions'. But, I've gone to business school, and I know that companies are supposed to act civilised. But there is nothing civilised, with harassing people like this. This type of harassment, is not something that can be called 'normal business conduct'. So I have to complain. E-on have been unicivilised and inpolite towards me, breaking agreements and calling me up on my spare-time. These are probably crimes. I haven't got a good relationship, with the Police at Merseyside, since they also are inpolite, and are calling me 'Miss Erik Ribsskog', etc. So I use the police in my hometown in Norway in stead. So I'm also going to send a copy of this e-mail to them. I hope you deal with my complaint responsebly now, and stop to act ignorant, because the letters you are sending aren't making any sense at all really. Companies aren't allowed to harass people, this is not a commercial-issue, this is an harassment-issue, and therefore also a crime. Best regards, Erik Ribsskog ---------- Forwarded message ---------- From: Erik Ribsskog <eribsskog@gmail.com> Date: Fri, Jul 16, 2010 at 9:36 PM Subject: To the superior of Tara Forshaw: Update regarding case 575571 To: The Ombudsman <enquiries@energy-ombudsman.org.uk> Hi, today I received a letter from E-on, telling me that I can send the complaint against them, to you at the Energy Ombudsman now. They use a friendly tone, (calling me 'Dear Mr. Ribsskog', as you can see in the letter I attach a scan of). So I think this indicates, that E-on agrees with me, that this is a harassment-case. So I think your letter from 2/6, (which I escalated), where you freed E-on, looks a bit strange now. This is also a reminder, since I haven't heard from someone, after I escalated this, on 2/6, by e-mail, to the superior of Tara Forshaw. I'm sorry if I was a bit unkind in that e-mail, and accused you of being a muslim or other mob. But that decision seemed so strange to me, so that's why I reacted. Sorry if I over-reacted. I just think it's a bit strange that you call this normal business conduct from E-on. They called me on Good Friday, so I was clearly harassed. This is clearly a mobster/harassment-case, and not normal business conduct. E-on must have some mobsters working in their company, I suspect, who has used their position in E-on to mess with me. Something like this. I was harassed anyway, because I had agreed with Andrea there, she'd call me, on a certain date. And still, she calls me many days earlier! When I had said that I would look at it, on the day I had planned to work with my budget. And Andrea agreed to call back on that date. And then she calls me earlier. That's harassment, I think, since she's being ignorant and dis-respectful, towards me. She don't respect the agreement she made with me, but ignores this. Also, she called me first on Good Friday, which is a public holiday, and that's also to be dis-respectful I think, since E-on then don't respect people's spare-time. It's not normal business-conduct, since they would have respected the tradition of keeping the business-hours. Which they didn't. People want to protect their spare-time, and this is why the tradition of keeping business-hours, have been established, for many hundred years now, I think it must be now. So this isn't normal, to call on Good Friday, and it wasn't normal, for a company to call on Good Friday, even when our great-grandparents lived. So this has nothing to do with normal business-conduct. So this is an harassment-case, and not a business-case. Just to try to explain this a bit more, about how I view this. So this is also an update, from my last e-mail to you, regarding the E-on case, from 2/6. Sorry again, if I was inpolite, in that e-mail. Hope this is alright! Yours sincerely, Erik Ribsskog 2 attachments img178.jpg 501K img179.jpg 481K

---

Jeg fikk en ny e-post fra the Energy Ombudsman

Erik Ribsskog <eribsskog@gmail.com>

---

Message from Ombudsman Services - Case 575571, Ribsskog

---

The Ombudsman <enquiries@energy-ombudsman.org.uk>	Wed, Aug 4, 2010 at 9:49 AM
To: "eribsskog@gmail.com" <eribsskog@gmail.com>
Please find attached a letter from The Energy Ombudsman. ADOSfcee.pdf 198K

---

PS.

Her er e-brevet:

ADOSfcee

Jeg sendte en ny e-post til the Energy Ombudsman

Erik Ribsskog <eribsskog@gmail.com>

---

To the superior of Tara Forshaw: Update regarding case 575571

---

Erik Ribsskog <eribsskog@gmail.com>	Fri, Jul 16, 2010 at 9:36 PM
To: The Ombudsman <enquiries@energy-ombudsman.org.uk>
Hi, today I received a letter from E-on, telling me that I can send the complaint against them, to you at the Energy Ombudsman now. They use a friendly tone, (calling me 'Dear Mr. Ribsskog', as you can see in the letter I attach a scan of). So I think this indicates, that E-on agrees with me, that this is a harassment-case. So I think your letter from 2/6, (which I escalated), where you freed E-on, looks a bit strange now. This is also a reminder, since I haven't heard from someone, after I escalated this, on 2/6, by e-mail, to the superior of Tara Forshaw. I'm sorry if I was a bit unkind in that e-mail, and accused you of being a muslim or other mob. But that decision seemed so strange to me, so that's why I reacted. Sorry if I over-reacted. I just think it's a bit strange that you call this normal business conduct from E-on. They called me on Good Friday, so I was clearly harassed. This is clearly a mobster/harassment-case, and not normal business conduct. E-on must have some mobsters working in their company, I suspect, who has used their position in E-on to mess with me. Something like this. I was harassed anyway, because I had agreed with Andrea there, she'd call me, on a certain date. And still, she calls me many days earlier! When I had said that I would look at it, on the day I had planned to work with my budget. And Andrea agreed to call back on that date. And then she calls me earlier. That's harassment, I think, since she's being ignorant and dis-respectful, towards me. She don't respect the agreement she made with me, but ignores this. Also, she called me first on Good Friday, which is a public holiday, and that's also to be dis-respectful I think, since E-on then don't respect people's spare-time. It's not normal business-conduct, since they would have respected the tradition of keeping the business-hours. Which they didn't. People want to protect their spare-time, and this is why the tradition of keeping business-hours, have been established, for many hundred years now, I think it must be now. So this isn't normal, to call on Good Friday, and it wasn't normal, for a company to call on Good Friday, even when our great-grandparents lived. So this has nothing to do with normal business-conduct. So this is an harassment-case, and not a business-case. Just to try to explain this a bit more, about how I view this. So this is also an update, from my last e-mail to you, regarding the E-on case, from 2/6. Sorry again, if I was inpolite, in that e-mail. Hope this is alright! Yours sincerely, Erik Ribsskog 2 attachments img178.jpg 501K img179.jpg 481K

---

PS.

Her er vedleggene:

Jeg sendte en ny e-post til the Energy Ombudsman

Erik Ribsskog <eribsskog@gmail.com>

---

Message from Ombudsman Services - Case 551841, Ribsskog

---

Erik Ribsskog <eribsskog@gmail.com>	Sun, Jun 27, 2010 at 12:11 AM
To: The Ombudsman <enquiries@energy-ombudsman.org.uk>
Hi, I don't think you are making any sense. I think I have one case consisting of several complaints. I don't understand why you say I have one complaint consisting of several 'areas'. This sounds like non-sense to me. Your form also becomes little overviewable, from this. So I think the way you treat the complaints is a bit silly. What are these Ombudsmen you have in the UK really? Ombudsman is a Swedish word. Is this a bastardisation you have just incorperated in to the UK society, as a kind of joke, to mess people around? That's how the UK ombudsmen seems to me. Sorry to say so. Best Regards, Erik Ribsskog On Thu, Jun 24, 2010 at 10:21 AM, The Ombudsman <enquiries@energy-ombudsman.org.uk> wrote: Please find attached a letter from The Energy Ombudsman.

---

Jeg fikk et nytt e-brev fra the Energy Ombudsman

Erik Ribsskog <eribsskog@gmail.com>

---

Message from Ombudsman Services - Case 551841, Ribsskog

---

The Ombudsman <enquiries@energy-ombudsman.org.uk>	Thu, Jun 24, 2010 at 10:21 AM
To: "eribsskog@gmail.com" <eribsskog@gmail.com>
Please find attached a letter from The Energy Ombudsman. ADOS747f.pdf 201K

---

PS.

Her er e-brevet:

ADOS747f