Gmail - Problems with LHT/Fwd: Security Issues
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Erik Ribsskog
<eribsskog@gmail.com>
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Problems with LHT/Fwd: Security Issues
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Erik Ribsskog
<eribsskog@gmail.com>
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Thu, Jan 31, 2013 at 5:32 PM
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To:
Info <Info@tpas.org.uk>
Cc:
Lars Aasen <lbf@lbf.no>
Bcc:
LHT Customer Service <csc@lht.co.uk>
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Hi,
thank you for the e-mail!
I've also sent to Leieboerforeningen about this, so perhaps they'll reply.
And I've also posted about this on my blog, so perhaps the Managing Director reads about this there later.
We'll see.
Thanks again for the e-mail!
Best regards,
Erik Ribsskog
Dear Erik,
Thank you for your enquiry. As I have stated in a previous
email, I am continually monitoring the emails that you copy TPAS into and we
will continue to do so for as long as you copy us in. Unfortunately TPAS, which
stands for Tenant Participation Advisory Service, is not an organisation that
handles tenants’ complaints, we specialise in issues concerning resident involvement,
providing support and training to members wanting to improve this aspect of the
business.
Yours,
Andrew Rynham
Research Officer
0161 868 3531 (direct line)
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Website
TPAS promotes excellence in resident
involvement & empowerment through training, advice & accreditation,
representing 1900 tenant groups and 250 landlords.
P Before
printing, please think about the environment
Sent: 29 January 2013 03:07
To: Info
Cc: Lars Aasen; Harry Erwin;
l.kennedy@easylaw.co.uk; hv-02.kontakt
Subject: Problems with LHT/Fwd: Security Issues
Hi,
I've sent a complaint about the Neighbourhood Team Leader,
to the Managing Director, at LHT.
And then I get a response, to this complaint, from the
person I'm complaining about.
Then it's something wrong at LHT, I think.
The e-mails are being sent to the wrong people there.
So perhaps this is a case for Tpas and/or Leieboerforeningen?
Best regards,
Erik Ribsskog
---------- Forwarded message
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From:
LHT Customer Service <
csc@lht.co.uk>
Date: Mon, Jan 28, 2013 at 5:05 PM
Subject: Security Issues
To: "
eribsskog@gmail.com"
<
eribsskog@gmail.com>
Dear Mr Ribsskog,
I write in response to your recent
email dated 27 January 2013.
I’m sorry if you feel that my
previous letter was impolite, it was not intended to be. Our concern is simply
to prevent inappropriate emails being sent to our employees. We have not made
any reference to your account having been hacked. What we have said is that you
have previously made us aware of security issues around your account. Since we
are continuing to receive inappropriate emails from your account, which you now
inform us were not sent by you, then I would suggest that there are indeed
security issues of some sort relating to your email account. We received a
further inappropriate email from your account shortly after your last email on
27 January. We would again welcome the opportunity to discuss these issues with
you, but we are respectful of your wish not to attend a meeting with us.
The most recent email was more direct
in content, and constitutes nuisance behaviour directed at our employees
(whether this was perpetrated by yourself or by people who are targeting you).
Therefore we will be contacting the police to discuss the situation to see if
there is anything we can do to resolve this. You have informed us that the
emails are not sent by you and that you have informed the police of this in the
past, so hopefully we will have more luck in raising these issues with them. I
do not want to block your email address at this point as it is your preferred
method of communicating with us, but if we can’t resolve the nuisance
emails then we need to consider the best ways to prevent this.
You have mentioned in your email that
this situation is causing you distress. Please be assured that it is not our
intention to cause any upset. However, I hope that you understand that we are
required to follow up on suspect correspondence primarily out of a duty of care
to our employees, but also to see if we can provide support to yourself if you
are being targeted.
I would like to share with you the
content of the correspondence we received from your account, as I feel that you
should be aware of the sort of thing that is being sent in your name. However,
I do not want to do this without some assurances that you will not post these
on your blog, as I do not want the officers named in the correspondence to
become potential targets for the internet ‘trolls’ which appear to
be targeting you.
I would also confirm that the letters
you have received were in fact sent by Royal Mail, but we do not generally use
stamps due to the number of letters we send out. We have what is known as a
franking machine which keeps a record of the letters we send out and prints a
code on the envelope so that Royal Mail can charge us accordingly, so please do
not be alarmed by this.
Thanks
Allan Eveleigh
Neighbourhood Team Leader
Liverpool Housing Trust
211 Walton Road
Liverpool
L4 4AJ
Tel: 01928796000
Liverpool Housing Trust is part of
Symphony Housing Group
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